Had a new pool liner installed by Twin State. Said liner developed wrinkles across the bottom…read more More than a month later, Twin State came out and looked at the problem. Never repaired. Will call another vendor to correct the problem. Buyer beware..

I started doing business with them when I was poorly served by the competition. more precisely on…read moreLeslie on Route 22. Despite the good first impression , where I was attended with great care and affection by a company called family , I was very disappointed after the episode that I will tell you next . In August 2021, at the height of summer, I looked for the company to hire the weekly maintenance services in the pool that had just opened. I was instructed to put my name on a waiting list as soon as it started, which according to the words of the person who answered me would be in February 2022. I returned my call on the scheduled date and for my surprise I didn't have the least attention from the owners / employees, I call them owners/ employees since they call themselves a family business . after leaving my number more than once to receive a call back, they never contacted me and when I managed to speak with a responsible person, I was simply informed that there were no more vacancies for the desired service. my question is . why was I not informed of this in August 2021? I waited for approximately 9 months and I didn't get what I needed and worse, I felt treated with neglect. maybe because my pool is small compared to the pools they're probably used to dealing with. very disappointed in the way I was treated and the expectation I created

This was the biggest construction project we've ever done - and it was the smoothest experience…read more From the start Chris, the owner, gave us the most realistic overview of the timeline and total costs - without selling it or sugar coating, so we were going in totally prepared, no surprises. He wasn't kidding when he said we had to start permitting process in summer 2025 to open in time for Memorial Day weekend 2026 either - getting construction permit processed was the biggest wait. Now we opened just in time for summer - and she's a beauty! Pool Boss team coordinated the whole project from start to finish - the designer Michael helped us get the plans and measurements exactly right, even taking into consideration our future addition plans for the property. Tina filed and coordinated a million permit forms for us. Matt & Dan were very patient helping us figure out the on-sight restrictions. The construction itself was very quick and fun to watch (the digging was done with surgical precision!). Special thank you to Joanna for very clear communication throughout! The scheduling and ongoing notifications to keep us apprised of the progress were very helpful! We went with PB's recommended contractors - JBJ for electric (super professional - and again, helped us run everything with future construction projects in mind), and United Stamped Concrete for landscaping (Felipe's team did a phenomenal job with out stamped concrete patio and grading, great attention to detail). The orientation with Eduardo was super clear - we've never operated a pool and he patiently explained every single detail about the equipment and maintenance. The equipment can be controlled from an app too - very convenient and we are looking forward to Tyler making it even smarter. :) Thank you so much! It was a very big (HUGE) decision for us - but we are so happy we trusted you. Our three kids are having the time of their life - this pool brings us so much joy already!! P.S. We went for the Crystal Quartz liner - so pretty, as if you you're in the South of France!!!

All good very nice job the quality was excellent value was great for what the did! Looks like a…read morebrand new pool if we need we would call them again thanks for your service and time

Just wanted to express my gratitude to Joe and the staff at infinite pools in Kenilworth. As a…read morenew pool owner i was struggling with algae and getting my pool chemicals in order. Thanks to the team there i was finally able to stabilize the pool and i learned a lot from them during the process, they answered all of my questions with great detail! You guys are now my go to pool depot. Thank you again!

Much can be improved. They were decent for cleaning the pool but I would not recommend getting…read morethem to open the pool. Based on that painful experience I won't ever engage their services for even cleaning the pool. We have moved on and won't reconsider them any further. They burnt out our brand new pump, claim parts and pieces were broken for our new handle piece that we have no access to and did not tighten the pipes properly. Overly priced and inefficient. We actually spent more money opening the pool through them than we would have hiring them for the season to clean the pool and I had no choice but to hire another pool company to check their work because this was such an uncharted process and I didn't trust them after all was said and done. They had no problems with running my credit card and even charging a late fee for payment although we wanted to ensure their work was proper from the next company hired, a delay of two weeks payment which is crazy since they delayed our pool opening by at least a month with their mistakes. Stay far away.

In a word....juvenile. Been going there for a while, decent service. This week stopped in and had…read moreto deal with a surly young man behind the counter with his pants down around his ass and his underwear exposed. The Pseudo Prison Gangbanger look is never appreciated anywhere in professional retail. He said he couldn't give me prices until he started ringing things up. We wrestled around for a while on items. I bought half of what he recommended and my pool is fine. Since then, shopping elsewhere. Grow up!

Customer for 25 years. Never again. I bought and installed a flex hose in May, 2021 because 25 year…read moreold hose finally cracked. Last week July 2021 new hose sprang a leak. I went today for a replacement and told by a very rude, unpleasant employee that they only have one in stock and I should be happy and buy it or else go to Home Depot. I said I wanted them to replace it. She said returns are only allowed within 30 days. I said ok if customer changes their mind but not on defect. She then said that is new policy of new management and I should be happy. She was then "kind" enough to give me a 50% discount. I bought it. I guess this is why I never see same employee twice. I guess I will shop online. Bezos revenge.

Jayson Pool Service does not cut corners. Services your pool correctly. And they did it quickly…read more I would recommend.

I want to compliment Zach, Charlene, Louis and Candace. At a time when the labor shortage is…read moreimpacting everyone, they worked hard to get my pool up and running. They are all so professional.

I would classify this business as a scam. Used Erik a few times for one off maintenance (should…read morehave stopped there since he never showed when he said he would) and then went into an annual contract where he was supposed to come once a month. Paid upfront flor the year, he came once, never came again and stopped responding to texts and calls. That's right...took our money for the entire year and ran. I'm shocked no one has taken him to court for breech of contract. I'm clearly not the only one who has paid him and not received the product or service.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

It's rare for me to post reviews. But for this one, I need to give credit and praise where it's…read moredue. Joe started maintaining my pool in 2025 and I decided this year to have him open the pool. I've always had the builders open the pool which consisted of removing the cover, dumping chemicals and starting the pool filter. Well here comes Joe The Pool Guy! In addition to the above services, Joe also vacuums, brushes and skims the pool!! This is the first time my pool has looked amazing on opening day! For any pool service, Joe should definitely be your pool guy!

Hired them to close my pool, spa, and swim jet. sent photos in advance. They tried to close the jet…read moreand spa without plugging any of the lines!!! If I had left it as they closed it, my entire pool would have been ruined when I tried to open it!!! I confirmed several times that it was closed properly. Thank god my pool builder is so detail oriented. He stopped by to check the closing and was like OMG! They did not plug a single line.... do not hire unless you want to have to build a new pool after they come.

I was happy with this company when Andrew C was maintaining the pool as he would take good care…read moreand look at details, but unfortunately he was not assigned to my pool anymore and everything went downhill when there were bunch of kids maintaining my pool. After years using them for years, two factors basically made to decide to not continue 1) Every year there was some $$ amount added to the bill (increase) 2) the pool maintenance did not justify the $ amount that was being paid.

I had a great experience with the Pool Guyz. I called and left a message. Jerry called me back…read more He asked me the issues. Basically, it was a pump not working. I sent him the pictures. He gave me the quote right away. He showed up next morning on time. Replaced the pump and the pool started working. He also helped me check the pool system. Very knowledgeable and reliable. I am very happy with the result. Thank you Jerry!