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On Time Pools

4.0 (4 reviews)
Closed • 9:00 am - 5:00 pm

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Twin State Pool Service - 15" Above Ground Pool

Twin State Pool Service

(4 reviews)

Had a new pool liner installed by Twin State. Said liner developed wrinkles across the bottom…read more More than a month later, Twin State came out and looked at the problem. Never repaired. Will call another vendor to correct the problem. Buyer beware..

I started doing business with them when I was poorly served by the competition. more precisely on…read moreLeslie on Route 22. Despite the good first impression , where I was attended with great care and affection by a company called family , I was very disappointed after the episode that I will tell you next . In August 2021, at the height of summer, I looked for the company to hire the weekly maintenance services in the pool that had just opened. I was instructed to put my name on a waiting list as soon as it started, which according to the words of the person who answered me would be in February 2022. I returned my call on the scheduled date and for my surprise I didn't have the least attention from the owners / employees, I call them owners/ employees since they call themselves a family business . after leaving my number more than once to receive a call back, they never contacted me and when I managed to speak with a responsible person, I was simply informed that there were no more vacancies for the desired service. my question is . why was I not informed of this in August 2021? I waited for approximately 9 months and I didn't get what I needed and worse, I felt treated with neglect. maybe because my pool is small compared to the pools they're probably used to dealing with. very disappointed in the way I was treated and the expectation I created

The Spa Valet

The Spa Valet

(9 reviews)

Erik is a true professional at his craft. We have an annual white glove contract with Erik and we…read morehave been exceptionally pleased with the work he has done for us. He takes care of our hot tub as well as recently opened up our pool for the season. He is responsive, easy to get a hold of, takes pictures of all his work, and thoroughly explains what he is going to do before he actually does it which is very helpful to homeowners. Communications is the key to all relationships and Erik definitely meets our high expectations. Erik has come up with several creative ideas for solutions we have been looking for and we truly trust that he has our best interests at heart. We would recommend Erik and his team to anyone who is looking for a professional spa and pool manager that will take care of all of your maintenance needs. You will not be disappointed working with Erik.

I've been working with Eric for about a year and a half now, and I even have his first review to…read moreshow how our relationship started. Eric is experienced and generally knows what he's doing. His pricing is also more competitive than most. However, actually getting consistent service from him has been a challenge. Our communication has been rocky from the start, largely because Eric is extremely unorganized. He's often messy with scheduling, and there have been multiple times when we agreed on a visit to a property, and he simply didn't show up--without any notice, and with no response to calls or texts. Another major issue is his temperament. He has a short fuse, and when he believes he's right, he resorts to aggressive language and constant cursing. Even when I prove him wrong and he briefly apologizes, the same behavior returns the next day. I've continued giving Eric business out of patience and understanding for his situation. I've kept him busy and even referred multiple clients to him, which brought him more work. But the last incident was the final straw. He failed to show up at my personal home for four consecutive weeks, despite our agreement for weekly visits every Thursday. As a result, I and my guests couldn't use the pool and hot tub multiple times. He promised to come the following day (Friday), apologized, and then still didn't show up. The final time I followed up, he replied with, "No, we are clearly not coming in the rain. Seriously?" -- without even a proper notice or attempt to reschedule. This level of unreliability and disrespect is unacceptable, especially after all the work and referrals I've given him. I've been patient long enough, but I can no longer tolerate this kind of behavior.

On Time Pools - poolservice - Updated May 2026

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