Our little 90 year bungalow needed windows. Badly. The windows were last done in the late 50's and were of the single pane, aluminum frame variety. Top notch for 1958. Not so much for 2014. Especially as the felt seals had eroded over the years leaving us with some pretty cold (and loud!) drafts. Icy cold in the winter. Hot in the summer. Being able to hear people's footsteps walking down the sidewalk. To top all of that off, we live about 4 blocks from the bay and get a lot of wind tunneling up the block. You get the point.
So, the decision was made to look into getting new dual pane windows. My neighbor, who is a contractor was neck deep in work, so he was out. Next step was to make an appointment with the Orange Box. This slick snake oil salesman came over on a Sunday and was very pushy. The bid for the house was completely outrageous. He also gave the stink eye to two custom windows we had in each bedroom. We got the feeling he wasn't going to leave before he made a sale, so we went for the two bedrooms, which we figured had priority. There was no way we could afford what he quoted for the entire house (10 windows) . I would have had to take out a line of credit on the house! The two bedrooms were quoted for a shade over SEVEN THOUSAND DOLLARS! For THREE WINDOWS!!!
After I consoled my crying girlfriend, I called in and cancelled the order with Orange Box. She took on the task of finding a fair and reasonable contractor, and Man!, Did she come through?!!! Enter Custom Exchange Windows.
Michael came over a few days after her call and took measurements and showed her options. Very nice. Very professional. Straight to the point. And a very fair bid. After we looked over it together, we called, made a deposit and scheduled an install.
Robert showed up exactly on time for the install. I was expecting maybe three or four guys, but Robert did the work solo. I was amazed at his speed, professionalism and downright craftsman know-how. All the while, making sure to clean up after a window was put in before moving on to the next window. He was done by the afternoon, and the windows looked beautiful and worked amazingly. We had ten windows replaced. Three Bay windows. Two custom windows in the bedrooms. One standard bedroom window. Three standard kitchen windows and a bathroom peek window with privacy glass.
As we just had our first real winter storm, I can verify that the windows are completely sealed and water tight. The heat stays in the house. We also never hear any wind tearing through the house anymore. Or feel any drafts. Or hear anyone walking down the block. The house even echoes inside, which it had never done before!
The quality of the windows is top notch. Even my contractor neighbor was impressed with the quality of them and even more impressed by what we paid for them. I won't get into specifics but it was about a third of what we were quoted by The Orange Box Store.
The pride in workmanship by Custom Exchange Windows did not go unnoticed or unappreciated. We couldn't be happier with our new windows.
I give Custom Exchange Windows my highest recommendation and hope that after reading my review, and all of the other reviews here, that you will make an appointment with them. If you think you need new windows, you probably need new windows. I never knew how badly I needed windows until I got new windows. You will not be disappointed with Custom Exchange Windows. The best experience, product and price around. read more
