We had all our windows replaced with Anlin Delmar dual pane windows from Custom Exteriors 14 years (2012) ago. Never knew about life time warranty until last month, one of the window cracked. We didn't have any receipt or anything, just an email we did 14 years ago. We just contacted the company on their website and amazingly, they have the record by the address. The service department was so helpful, they contacted us and contacted the manufacturer to set up appointment with the case number to get it replaced. The windows were replaced 14 years ago in one day and we had many custom sized windows. The amazing thing is they know exactly which window that cracked by us describing the location of the window. Anlin Delmar (Milgard) called us and setup the appointment. They came and replaced the windows in a few hours. It was amazing and we're extremely happy. Now we know, go with the best and reputable company like Custom Exteriors and a good manufacturer like Anlin Delmar to have after service years after the work is done. Would we recommend Custom Exteriors and Anlin Delmar? The answer is obvious, YES. read more

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I've been a customer of Custom Exteriors since shortly after I moved into our home in 2005, when they replaced all of my windows. I had such a positive experience that nearly two decades later, when it was time to replace my front door, I hired them again. Because of our climate, the door can swell and shrink during periods of extreme rain or heat. Customer Exteriors has now come back three times--at no additional charge--to make adjustments so the bolt lock continues to work properly. I've been especially impressed with their customer service. They respond promptly to calls and service requests and stand behind their work long after the installation is complete. That kind of reliability is hard to find, and I imagine it's a big part of why they've been in business for so long. I would definitely use them again. read more

Custom Exteriors replaced all the windows of my condo. They were on time, efficient, neat, and professional. My house stays warmer in the winter and cooler in the summer. read more

ONE CORRECTION THE QUOTE TO INSTALL THE INDOOR TRIMS WAS 3 THOUSAND NOT 5 THOUSAND. For the rest pictures do not lie. Kevin did call to follow up. He did offer to send someone to fix the mess his company left behind. Unfortunately, his crew left stained finger prints in the wood in addition to staining the windows in a totally different stain shade than the one I requested. As I have no confidence in his company's abilities, he offered to cover the cost. I DECLINED HIS OFFER. This company knew all along what was happening in my home. I sent pictures, I begged for a REASONABLE detailed quote, I was willing to pay extra for something that should have been included in my quote. NO RESPONSE NO RESOLUTION. Until this review this company did not care. I keep the 1 star review and my integrity as I cannot reconcile all the 5 stars with the horrific work and customer service I received. read more

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Roman and Edgar's crew just finished installing new doors and windows in our house and we could not be more pleased. They did a wonderful job. They were efficient, knowledgeable, and dependable. Highly, highly recommend!!! read more

Updating the review specifically because Kevin reached out and made it right!!! Thank you so much for working with me and fulfilling the promise made by your sales rep!!! Big kudos to Kevin!!! read more

We chose Custom Exteriors to replace every window in our home--a major undertaking that we completed in phases to stay within our budget. Jason was our point salesperson for all phases and was wonderful to work with. We opted for Marvin Infinity fiberglass windows, and the difference has been remarkable, especially during the hot months. Our home stays noticeably cooler. Throughout each stage of the process, the team was consistently professional, knowledgeable, and respectful of our home. I'd especially like to acknowledge the stucco contractor (whose name unfortunately escapes me). After each window installation, he handled the stucco patchwork with exceptional skill. The results look fantastic, and his attention to detail truly stood out. I'm incredibly grateful for his craftsmanship and care. Quality windows are an investment and it's important to choose a company that will value its customers from start to finish. read more

Update #2 My Provia Fiberglass exterior doors was installed in late February 2025 and it was good experience. I received a update call that my doors were en route from the manufacturers and was easily able to schedule an installation date. The crew arrived on time and got to work quickly. They were done less than 6hours later including hauling away the old wooden door and cleanup. The fiberglass doors are a real upgrade to our 25+year old wooden doors. The wooden doors are just too heavy and too much up keep for our life style. My husband and I really like the Emtek hardware we chose. At first we second guessed the black interior lever but once installed, it really goes well with our entry way chandelier and the metal stair balusters. We are happy that we went with Custom Exteriors for our exterior door needs. They genuinely wants their customers to be happy and want to serve the local community. Without hesitation I would recommend Custom Exteriors to my neighbors and family. read more

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Today I met a most pleasant project manager for Custom Exteriors-Jason Rugaard! He made me feel at ease right away, not at all a pushy salesman that you sometimes encounter (which turns me off right away, if they are slick salesmen like that). This one sounds trustworthy and honest which I like-you can tell GOOD people! Very informative and personalizes to what you need. Unfortunately, my door is an odd size (what else is new, I always seem to have the weird stuff going on!?) so they have limited selection of steel doors I can have. I learned lots of things from Jason-like who would have thought fiberglass is more expensive than steel (which is the strongest and most sturdy which is what I am looking for!). And the steel doors have a different core base inside like foam,but still strong, I like that they use reinforced plates at the deadbolts/frame area. I like that it is a lifetime warranty and they will come out to adjust at anytime like when the house settles,or an earthquake occurs and it may shift. I like that they have a guard down on the bottom that when you close the door it shifts into place closing any gaps. Looks solid and quality work of course, since the doors are made by the Amish/Mennonites!!! I LOVE Amish and Mennonite work and furniture (think QUALITY,functional and practical) and I support MADE in the USA! Oh, btw, US STEEL so no tariffs-even better! I already had a couple of door companies come to give me an estimate and none of them gave me details like this gentleman did who was well prepared. Another company did not even bother to come out, but just sent me to a website to look and build it myself and then give me an estimate (you know that if they didn't bother, I wasn't going to bother as well!). So there is a big difference in the way this company and their representative treated and educated the customer which makes me trust them more, like it will be a job well done! I like that he will help me find another vendor that may carry my size door, if he can't provide what I want or need due to my door size. This sounds like a responsible and solid, good conscientious company and going ABOVE and BEYOND is my motto and EXACTLY what I look for in a company! Again, I shout it to the highest mountaintops when I find such a company! You got one here with a super employee-ask for JASON Rugaard and you will see what I mean! When I am ready to do my windows too, I have found who I will do them with! Also if you see I have done 39 home reviews more than most people because I do my house, rental properties and remodeling my mom's house, so LOTS of experience! And through experience, you find you can detect the good versus the bad apples after awhile-these are the GOOD ones! Especially when you read other Yelps that the owners follow through and take pride and get things resolved and done-again, RESPONSIBILITY! It reflects on their company and it shows! read more

To start, I learned that Marvin windows and doors are the Cadillac of the window industry. My experience with Custom Exteriors was more than satisfactory. Their workers were punctual, experienced, and professional. Salesman and project manager Robert Vigil was knowledgeable and helpful. Roberto, the leader, along with the two brothers, Christian and Victor, worked tirelessly and effectively as a team to accomplish their daily goals for this project. They were quiet, efficient, clean, and professional. I had 17 windows and 4 doors replaced with Infinity Ultra Fiberglass, which is known for its durability, stability, and strength. My special front windows are all white with Azek PVC trim, as I wanted to maintain the same architectural look for my Pinn Brothers custom home. The entire window replacement took only 4 days, while the installation of 3 sliding doors and one patio door with stucco finishes took an additional 2.5 days. The billing department and the Wolf Pack team kept me informed at every step to ensure a smooth process. I am truly grateful that I chose this company for this significant project, especially since my husband is very detail-oriented and particular about cleanliness. I highly recommend this company for anyone considering similar work. I have referred this company to my neighbor and close friend. She was also very much impressed with the work (36 total windows and doors) they did on her two-story home at about the same time, using the same work crew that I have. read more

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Custom Exteriors has provided us with repeated custom, impeccable, efficient service on any issue/question we have had over the 20 years since they installed our windows, from adjusting a sliding glass door due to house shifting to replacing simple window stops. Super professional, prompt response, always pleasant, thorough. You will be very glad you chose Custom Exteriors. read more

My experience with Custom Exteriors has been nothing but positive. I met Jeff to discuss the options for replacing my old vinyl windows with new ones. Jeff was honest and patience with me as we discussed the expectations of the product and the process of installation. After getting two other quotes, I decided to go with Custom Exteriors. Their team and product was competitively priced and I didn't see a better alternative. Roberto led the install team. They were friendly, professional, and worked fast to install my new vinyl windows. Now I'm enjoying a much-improved living experience in my home thanks to Jeff and the entire team. I would highly recommend this honest, local and overall outstanding team! read more

It's my second review of this company. They had my Windows and doors replaced back in 2002 at my home and at a rental property in 2010. Both in Danville. I found a leak in one of the windows a couple of years ago at my home. My interior dry wall would get wet after a heavy storm. I contacted them. They came back and fixed the calking outside. No charge. And this was 20+ years after the install. I highly recommend this business. read more

Seamless, professional experience with Custom Exteriors, 5 stars! Prompt response time and listened to our concerns. Beautiful installation and quality of window, highly recommend! read more

Custom Exteriors - Windows Installation Near Me - Pleasanton, California

Here's a followup and closing the loop on my replacement experience. I had five windows done today at my condo in Dublin. The crew was outstanding and did a great job! They were hardworking and diligent to provide excellent results. As for the office support, Ally has been so helpful! I'm sort of high maintenance and I know it. Ally was patient and thoroughly professional. Custom Exteriors is fortunate to have her onboard. Overall, I'm delighted with results! I highly recommend this company!! Thank you. read more

It is a very nice experience working with Custom Exteriors. I first met Robert to discuss my project of replacing the siding and replace some windows. During our discussion, Robert explain in detail what the whole project will be like, and also showed me a window sample on hand as well. I was also getting quotes from other companies as well. But I still selected custom exterios because the price is competitive, and also they show more expertise. When the project started, I worked with Cesar. He is very experienced. And he also found some other issue of my house apart from the main project and offered to help us fix. We really appreciated that. Throughout the whole thing, custom exteriors are very punctual, responsive, and professional. They also called me to learn about my feedback after it is done. I will definitely highly recommend this great team! read more

I worked with Jason Rugard (sales rep.) on a 5-window retrofit project for my new house and I could not be happier with the results. Jason was extremely professional, and his experience and knowledge clearly stood out. As other reviewers have stated, they specialize in Anlin windows, which are Energy Star certified, soundproof, and have UV protection/filtering. Also, the windows come with double lifetime warranties. I also took advantage of a promotional discount that they offered at the time, and the price for 5 windows (of various sizes) came out to be $6,600 (which is quite competitive according to my research). The windows were custom-ordered and took roughly two months to arrive, but once they were shipped, the Custom Exteriors team installed the windows within a few hours. Throughout the installation, the contractors laid out rugs to keep the floors clean, and afterwards they cleaned up the mess/debris without any issues. As a new homeowner, I have worked with many contractors on many different projects and this was by far the smoothest. I will continue working with Custom Exteriors in the future. read more

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After reading all the good reviews, i decided to invite them to my house to give an estimate on window replacement. The first part of conversation was normal sale pitch, ok, i am ok with it, i let him do his job. The whole thing took much longer than i expected as the sale person Walker kept talking and selling his product. The first quote he gave me was way above my expectations as i have done good amount of research, so i rejected the offer. But after a few minutes he came back and made another offer which is much lower than his initial offer, ok, we can work on that. But when he pencil it down, it is 30% higher than his second verbal offer. The worst part is he got mad after i said no to his second offer. He started to attack me and yell at me, said i wasted his time! Are you kidding me? Yell at me in my house? I sent him out right away! So unprofessional! Never heard of someone claimed 30 years experience can behavior like that! I strongly NOT recommend working with this company. read more

I hired Custom Exteriors after interviewing 4 windows contractors. I chose them because the person (Greyeagle) who came to my door to do the initial measurements was the most professional and had the most knowledge about windows and permits. The crew did a great job installing the windows. They covered up my furniture and floors and cleaned up really well after their construction. They are a bit more pricey but the windows they installed were more high end. I have been really happy with how beautiful my new windows look. I should also mention that their customer service really stood out - they responded pretty quickly, service department even contacted the manufacturer for me, Greyeagle stopped by to check the installation work. I am now considering them for more windows in the future. I did run into some confusion and delays in the end about permit payment and scheduling for the final inspection. I thought that my final payment included permit fees but it turned out it didn't. When i reached out to schedule inspection, took them two weeks to get back to tell me I hadn't paid for the permit fee?! I wish they could have included everything in one invoice or at least reminded me of needing to pay for permit from a separate invoice. Overall still a very positive experience. read more

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We were in need of upgrading our windows. So we got several quotes. To be honest, we got 7 quotes. And we countered all of the pros and cons of getting cheaper windows vs better windows, and we finally decided to go with better windows. With more expensive windows, we also thought service would be more better than the cheaper ones. Lesson learned. We met the salesman, and he was good at talking and selling... saying he would do this and he would do that. We bought into it. We had a tentative date when the windows will arrive and will be installed. Initially, everything was going well. On the day of installation, three guys show up. They did notify us that they were late. That was fine. We did tell the installers if they can use mats and covers because we got new floors and rugs. And they did. Here were the issues. 1. Above the patio doors, the workers punched through the walls. There were 4 bumps. I emailed the operation person about them. No respond. I will follow up with another email and another phone call. 2. Installation went okay. However, they were supposed to come back and were to finish up the next day. So we waited. I got a call at 11-ish and was told that the installers were not coming in. So I asked when? I was told probably the next day. I reached out the day of if they were going to finish up. No word. I called and left a voicemail. No responds. It was the 4th day since the installation, and there is still no update. 3. When we spoke to the salesman at the beginning of the sales, we were told that we were going to get windowsills changed from metal to wood. We knew that each would cost more, and we were fine with that. The day of the installation, we were told that that upgrade was not in our initial contract. And we contacted the salesman about it, and he said it wasn't mentioned and that was why they weren't in the contract. He said each upgrade was $129. After considering all of the info we received, we said no to the upgrade. Good salesman but poor service. Even the operation at Custom Exterior, there is poor follow up and is poor communication. I wouldn't recommend this place. read more

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The scope of work was new construction installation of (4) windows. Sales person was fantastic, demo crew protected everything and did an excellent job with the demo and installation. Stucco was done very well. My only issues: Worksite was left a mess. Not a real big deal but my front porch had a good layer of dust from when the stucco was torn out and some items were left in the front yard. (1) of the windows is next to our driveway and we have a car parked there with a car-cover and a minivan. The car cover has stucco mud/debris over the front of it and the minivan has some stucco on the front grill and bumper. The soffits of the house which we've painted white also have stucco on them. We're only on our 1st coat so we'll clean that off and may give it a touch up prior to the finish coat. read more

Custom Exteriors in Pleasanton replaced all of our windows back in 2004. The finished product was beautiful and truly increased the value of our home. The windows also saved us a lot of money over the years in electric bills. The service from Custom Exteriors has been beyond amazing. The servicemen still come out to my home in Marin if a small problem develops even though the warranty expired ten years ago. They even replaced a huge window that leaked after all these years. They were friendly, prompt, and performed a beautiful job. I can't say enough good things about the company, the owner, and his workers. read more

We had a lot of windows that needed repair in an older house of character. The man who came to give estimate, Walker, was thorough, honest, reasonable and very informative. I felt I was in good hands from the get go. The office was professional and the work crew came promptly to install. Their foreman Cesar was accessible and responsive. We had beautiful Marvin windows installed. I especially appreciate how the owner Kevin handled beautifully all issues and concerns. There is a reason this company is diamond certified. As with any project, there are many things to learn. Custom Exteriors offers excellent service and beautiful windows. Thank you so much for your help. One personal learning is that if you need to contract anything related to your window area renovation outside of the scope of their work, do your diligence. read more

The salesman Jason was outstanding! He kept updated throughout the job. The installer's completed the job in one day., adjusted each window for a one finger slide, could not ask for anything better. The owner himself called after completion to assure of our satisfaction Great working with this company! read more

Wonderful experience from start to finish! Walker made it feel like I was working with someone I had known my whole life! Much different than other companies that put on the pressure and bugged me non-stop after the initial visit. The product is beautiful and quality and the day of the install was seamless. I couldn't believe it was truly a one day install for our entire house. The team was respectful, friendly, efficient, and did a good cleanup job at the end! Very impressed and so happy we went with custom exteriors. Highly recommend. read more

I used Custom Exteriors for my rental property. They had done a number of other windows in the community to I had a pretty good feeling they'd do good work. They specialize in Anlin windows, which are great quality and a very good value. My sales rep was Grayeagle Porter. He is a straight shooter and easy to work with (no pressure tactics). I liked Custom Exteriors and Grayeagle so much, I've decided to use them for a small project at my primary home and will likely continue to use them in the future. read more

Quality of work was excellent. Attention to detail was on point. Pricing was great. They kept their timeline. read more

Custom Exteriors - After - Windows Installation Near Me - Pleasanton, California

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Fast, professional, high quality, good pricing. Highly recommend to anyone. I will use them for my next project. read more

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I have been pleased with every phase of my dealings with Custom Exteriors. They are not pushy salespeople, they show up on time, they keep you informed about when to expect your windows and doors, their installation crew are professional and thorough, they clean up the workspace and most of all I love my new sliding glass patio door and new front door! read more

Custom Exteriors - New front door - Windows Installation Near Me - Pleasanton, California

We hired Custom Exteriors to replace all our windows years ago when we bought a hundred-year-old house that still had single-pane windows, some of which wouldn't open any more or wouldn't stay open on their own due to the original rope pulley/counterweight being broken. They had the Anlin-brand windows that we heard from others were very good, and gave us a good price on replacing all of them. We ended up needing to make a couple of the windows larger to meet modern code requirements and it wasn't an issue at all. They even recommended we replace one spot where two small single-hung windows were installed next to each other with one larger window, which we love and gives us a great view into the backyard garden. Installation was clean and fast, and the house felt quieter and better insulated right away. So when it came time to replace our exterior doors, we came right to these guys to do it for us. The existing doors were very old. The front wooden door would get stuck in the winter when it swelled, and the back door would probably have done the same if it didn't have such a large leaky gap around the frame. There was some question on whether they'd be able to replace the front sidelites as well, but we ultimately ended up keeping the original ones since our primary goal was to better insulate the house and there might be structural aspects of the very old doorframe that would balloon our costs if they had to be rebuilt. We appreciated the honesty of that discussion and are quite happy with our results. Once again, they gave us a great deal on our new doors, and they arrived much sooner than the (very long due to Covid delays) estimate we were given, which is going to be great to help avoid the smoke and heat of summer. Installation went well and they took great care to cover our furniture and board games nearby to make sure there was very little dust and debris. Nothing for us to clean up afterwards! The back door's window into the garden is so crisp and clear, and just like when we did the windows, the house felt cooler and quieter immediately. This will really help keep the air conditioning inside once it warms up some more later in the summer! read more

Custom Exteriors - Beautiful new back door with a nice big window to see the garden. - Windows Installation Near Me - Pleasanton, California

Custom Exteriors did a perfect job exchanging our windows of the whole house from start to finish.  I know that we gave our sales representative, Robert a very hard time with all the questions we asked during two appointments, because we were so afraid of all the things that could go wrong, especially what several friends have experienced with other companies. But Robert kept his calm and answered all of our questions and finally put our minds at ease.  The execution of the project was fantastic. Due to the specific requirement of the stucco, which had to be removed and re-applied they also provide a subcontractor who did also a terrific job.  One of his crew members actually  cleaned our patio for two days in a row to leave it perfectly clean.  Once the windows were installed and the stucco back on, we couldn't be happier. There was not the slightest hiccup, everybody kept exactly to the proposed timeline, the quality of the new windows is outstanding.  In short,  if you want a hassle free first class experience, don't look anywhere else. read more

Small job. Just a couple windows and a slider. I mention this because I appreciate them doing a small project. I wish we had used them in the past instead of another company. I had some scheduling problems and they were very flexible. Ask for Allie. She's in the office and handles everything. My rep was Jason Rugard. Good people and good service. Highly recommend. read more

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We went with Custom Exteriors because they are Diamond Certified, but we were impressed with what they had to offer. They are not the cheapest, but I would say mid-range for what we were looking for. It was hard for us to find a window contractor because the last window contractor we almost worked with, was about to lose his license and was trying to get us to work with him anyway. Luckily, no money was lost or work was done, but finding a contractor we could trust was a challenge. Depending on what you do, the order takes 6-8 weeks, more like 8 for us. When they do schedule, they do show up on time. I'm just relieved to get 1967 windows and doors out of our house. The only thing we noticed was glue residue on the outside. Other than that, everything looks great. read more

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Our wood siding had a small amount of dry rot around a chimney due to flashing problems long ago. This problem coupled with a desire to replace the original aluminum double pain Windows drove me to replace the siding and Windows. I took bids from 5 companies but only Custom Exteriors seemed to understand the work scope and my desire to add pre-painted "concrete board" siding. Their price was competitive and signed a contract. I am extremely pleased with the quality of the materials from JamesHardie siding and trim and Anlin Windows and Doors. The crew performing the work was outstanding not only in efficiency and skill but was pleasant and highly motivated working together smoothly and with care and craftsmanship on the job. I was extremely impressed with how quickly they completed the job. The crew cleaned up very well nightly before leaving. After several weeks I have this observation about the siding and new Windows. First what I call the "Thermal time constant" of the house is much longer. We open the Windows at night to let cool air in an seal up in the morning waiting for the house to heat up to the point where I turn on the A/C. This time is several hours longer than previous. Secondly, the new windows and siding also make the house quieter. Also note that the noise of the leaf blower outside my office window is greatly reduced. I highly recommend Custom Exteriors for new siding, windows, and doors craftsmanship and professionalism are throughout the company This makes the experience of improving the very important home exterior a great one. read more

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I used CE over twenty years ago to replace all my exterior doors and windows and have been please with the durability over the years. Recently I had my two sliders updated!! Love love love them!!! Jeff was ever so helpful and recommended a "doggy door" insert built directly into the slider. WHAT! ...is that even possible? Best suggestion ever and I (by I, I mean my husband) was delighted that "putting a hole in a perfectly good wall" was off the table! All my critters love it too Thanks Custom Exteriors read more

Custom Exteriors - Windows Installation Near Me - Pleasanton, California

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We ordered our new front door from Custom Exteriors over 3 months ago and we STILL don't have the door nor will Custom Exteriors execs return my call. We keep getting word that the door is delayed but still have no date and no worthy discount offered worth considering. I have been told numerous times that the owner will call me but it never happens. We are now over it, we are looking to collect our deposit and go with a different company- going with Custom Exteriors was the worst decision I've ever made in my life. AVOID these guys to not waste your money or your time. read more

What an amazing experience! I highly recommend Custom Exteriors to anyone who will listen. We worked with Custom Exteriors to replace our front door. Everything from the initial consultation, to schedule updates, installation, and follow-up felt highly personalized with a smooth transition at every phase of the project. Jason Rugaard was our Project Manager. He came to our home for a free consultation, listened to what we wanted, and walked us through our options. We talked about our budget, and he suggested adjustments we could make based on our priorities so we could make the best choice for us. We came away feeling a lot more informed with absolutely no pressure. We had narrowed our choice down to two companies: (1) Custom Exteriors and (2) another very reputable company (Company #2). After our first meeting, we emailed questions to both Jason and the representative from Company #2. Jason's follow-up was amazing. Jason replied within hours (if not within minutes) to our questions, and our subsequent questions. Regarding Company #2, I never heard back from them regarding our original questions, and that was June 9. It is now August 5. Please don't misunderstand, Company #2 is a good company, but they are also very large. In contrast, the high-touch experience with Custom Exteriors as a local, family-owned business made us feel confident we would never get lost inside a "big machine." You may have stopped reading by now, but I still have more to say. :-) The handoff between Jason and scheduling with the team was great. We only worked with a handful of people, and everybody was wonderful. They were very proactive, highly communicative, and worked so well together. Our customer experience was seamless. They managed everything so I never felt I needed to manage anything. When it came time to install the door (which was ahead of schedule), the installers arrived on time. They were very personable, professional, and efficient. I love supporting local family-owned businesses. Sometimes people think when we go with a bigger company, we might save money. But that was not the case! Custom Exteriors offered the same product for the same price as a much bigger and reputable competitor. More importantly, the feeling we had of being a truly valued customer was priceless. read more

Replaced my old windows with new Anlin Delmar windows from Custom Exteriors Inc. Everything was perfect from start to finish and was done exactly on the time they said it would be. Out of three bids, they were the lowest by far and another bid was higher for the exact same window type. Very professional people, frequent updates on status via text and email, they took care of everything including permit. Installation by Roberto was efficient and done in way less time than expected. Highly recommend Custom Exteriors Inc. read more

Once again, we had an excellent experience with Custom Exteriors. 11 years ago, we purchased Milgard windows for the whole house from Custom Exteriors which included a lifetime warranty. Overall, we've been happy with the windows. But recently one of the window's metal crank mechanisms broke. First, we called Milgard, but they were giving us the run around. We next called Custom Exteriors and talked with Chris the Service Coordinator. We explained the situation and how Milgard wasn't being helpful. Despite Custom Exteriors not working with Milgard windows anymore, Chris still agreed to send out a couple of service guys to fix the window. We told Chris that we would be happy to pay for one additional window crank to be replaced since it's the same age as the one that broke. Chris said that Custom Exteriors would replace that crank for free as well even though it wasn't broken. It's been a few days since both windows' cranks were replaced, and everything is working great. Thank you, Chris, and Custom Exteriors! read more

Based on the recommendation of a highly competent and trusted handyman, I contacted Custom Exteriors to replace one set of French doors and replace all the older Marvin windows in my kitchen and master bedroom with the latest model of Marvin windows. After being told by the sales person, Jason Rugaard, that we could probably have the job completed in two weeks without our having to be in the house, we signed the contract without getting a competitive bid. It took 10 months for the job to finish. From the time of the signing of the contract nothing happened in a reasonable time frame. Delays in detailing the job, obtaining the appropriate city permits, production and delivery time, installation and completion of the job were so extensive that the time between signing the contract and completion of the job was 10 months. We had to be physically in the home for the last two weeks of the job. The only things that were timely were the demands for the scheduled payments. The various departments were polite but never took responsibility for the delays; they always blamed someone else. We spoke with Jeff Kendall, one of the owners, and he too took the position that it was always someone else's fault that held up the job. At the end we were badgered to make the final payment while we were waiting for them to clear the considerable debris they left on our property. If this is Custom Exterior's idea of a job well done, you should be very wary of proceeding with this company. read more