My original review (3 stars) was fair, factual, and non-exaggerated, yet Daniel called me a "nut case" to another potential customer based on me feeling blind-sided by financing charge. Unprofessional. read more

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Just had a sliding glass door installed, replacing an old one. Alex provided an estimate, and the approximate date the door would be ready. The door arrived, as promised, and the installers finished installing the door in just under 6 hours. The installers arrived on time, and were very courteous and professiona. Vitally Semenov explained the installation process, and it went smoothly. They finished, cleaned the area, and I'm very happy with the product and the installation. Another crew will finish restoring the external stucco finish. so far, I'm very pleased read more

This company installed Anlin slider doors in our sunroom and the installation was very good but they forgot to install screen latches and Daniel, the rep who sold us the doors, became completely unresponsive. I believe the installer would have come out and placed the latches without a delay but Daniel blocked us from communicating with Alex. I had to get Anlin to come out and place the latches. The doors had a threshold that extended out beyond the slab and the Anlin rep indicated the installer should have placed support under the threshold. I was not able to get a response from Daniel and he again blocked any communication with the installer. I would never use this company again because of the sales rep. The installer was good and the stucco repair sub was outstanding but they got him at the last minute. Very poor business model. read more

Alex gave us a quote in August on four windows and a sliding door. We were very impressed with his professionalism and we got an email quote within a day or so. Our Windows arrived to his warehouse in early November and we scheduled a date for installation. He sent three amazing technicians, I've never been so impressed with their skill, technique and efficiency. They had four windows and a large sliding door installed in about four hours cleaned up everything and left the whole house perfect. We love our new window windows with Best Exteriors! read more

I signed a contract (sales agent: Daniel) on Oct 21 to replace all windows with exception of garage window. (contract copy attached for reference). I was very clear that I needed the replacement latest by Thanksgiving and he said 4-5 weeks would be enough time. I kept on following up with NO answer from Daniel. The windows did not get installed until a day before Christmas. This was super disappointing considering the contract was signed with the agreement of having the work done by Thanksgiving. Finally, the windows were replaced on Dec 23-24th. In the process, the crew broke the Garage window and since it was not a part of the contract, they were not able to replace and instead added a plastic sheet to cover the window. Daniel confirmed that they would come back in no later that 2 weeks and replace the broken window. Similar pattern continued and no word from him or anyone at Best Exteriors. since this was january with weather cold and rains, the water seeped into garage and ruined the wooden shelves, other furniture and bunch of shoes and other items. I called few times and the customer service kept on telling me that someone would get back but No one got back. I had to call my contractor to repair the window to keep the water out, fix the damage, replace the shelves in Garage. This costed me close to $6,000 and inconvenience, frustration, time loss. read more

The salesmanship is pushy. This might just be this one guy, Daniel, but it reflects on the whole company. Daniel called me out of the blue (but very friendly) about window replacements as if he was returning a call. I asked him if I had contacted him via Yelp, he lied and said "yes yes" and got me to schedule an appointment. Later I checked that I hadn't contacted them, so messaged him. He called back and admitted that they had paid for my information from a third party (which is an common thing, I don't mind it). But due to the initial dishonesty, I just told him that "I'd like to cancel the appointment. I've already reached out to the companies I wanted quotes from". He became angry and aggressive, said that "we are too good for you anyway", I said "yeah" and ended the call. He proceeded to message me that he's not "losing sleep over it and it will be a waste of time. Blocked and deleted". Cool man, good for you, wasn't looking for a chat anyway. But any company whose employees react to a simple "sorry, not interested" with such an over the top behavior would be a red flag for me. Even if they do great job with the windows, how can I trust them to be reasonable if anything goes wrong? read more

Just don't. When a company shows little respect or care from the beginning do not continue to go back to them. Had half the house done in 2021 then needed to get the other half in 2022. We tried them again figuring that the issues we had with them the first time would be resolved and now have had even a worse experience this time. This is astounding at this point. It's mid 2023 and we started this 2nd order THIS TIME LAST YEAR! This is so unacceptable. Do not waste your time. read more

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Alex came out gave us a competitive price, we ordered the new windows for our home, and his team installed them when they came in (that took a while-not their fault), 1 window had a scratch and the slider was rubbing, so he worked with Milgard to have them replaced and didn't charge us a cent until they were fixed and we were satisfied...they look gorgeous! Thank you Alex and team! read more

Best Exteriors - New windows and sliders - Windows Installation Near Me - Oakland, California

What a facelift! Our original stucco was poorly applied, falling off when touched and the windows were leaking and the wrong size for the openings: a real piece of work. Best Exteriors came in and fixed everything: demo-ed our stucco (and the wood siding beneath it) and replaced it with a gorgeous combination of Hardie Board and cedar siding and refitting all our window openings with new windows, even converting one window to a sliding glass door along the back of the house. Alex (project manager) worked well with us throughout the project, and the work done by the other Alex (construction/foreman) was fantastic, with good communication throughout, touching base on all the finer details. We have done so many projects on this house with so many different contractors, and Best Exteriors was the first that we felt really had good attention to detail, where they thought of a lot of the "little details" our past contractors wouldn't have/didn't. I could not recommend them more! read more

Best Exteriors - After: new windows, siding, and gutters (landscaping changes not done by Best Exteriors, only those on house) - Windows Installation Near Me - Oakland, California

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I called a bunch of companies to get a quote for replacing 2 sliding doors and 8 windows. Best Exteriors was very responsive, easy to work with, and had the best price by far. They also threw in a repair for an existing broken windowpane. Though the windows took a while to arrive, they look great! They were very nice about accommodating our schedule on the installation and the installers were professional and left our rooms clean after the windows were installed. Highly recommend! read more

Best Exteriors - They did a great job with the retrofit. - Windows Installation Near Me - Oakland, California

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We purchased our first home spring 2022 and needed all 15 customer size windows replaced. We called around for quotes and were offered competitive pricing and financing is available if needed. A few weeks later, we had one full day of instillation and BAM!! 15 NEW WINDOWS. I was happy with the quality, pricing and installation. Would definitely recommend. read more

I definitely recommend Alex & the team!!! We had to replace all of our windows + sliding door, totaling 23 windows & the team finished it within a day and a half. From the very beginning until the end, they were all professional. They respected the house & cleaned up after themselves. Communication with Alex was very smooth. He was the first person I met & the last person I saw throughout the entire process - that totally says a lot about his character & how much he cares about his clients. He even gave us a little gift when he came by the last time to checked the installation. The windows are great quality and very affordable - I've requested quotes from other companies and Best Exterior has the best price for the same window! Also, even though we didn't need it, I love the fact that they even offer 0% financing for 18months for people who need. Thank you again Alex & team! You guys are the best! We've already recommended you to our friends! read more

Thank you to our neighbors who recommend best exteriors. Daniel came out and wrote us a quote and was amazing with all of the questions and changes we had and said a weekend installation wouldn't be a problem. We signed the contract and we're contacted by "Alex" to schedule a final measurement, and was quoted 2 weeks until our windows would be ready. 3 weeks later I made a call to "Alex" to schedule our installation only to find out it would be another week, "Alex" refused to schedule a weekend. I had to close my in home business for a day to get my windows installed. Alex and Alex arrived on time, were friendly and did an amazing job installing the windows. I recommend Daniel and the Alex install team! But the other Alex needs to step up his game. read more

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Alex and his team are just amazing!!! I live in Pittsburgh and last year it was so hot that my candles were melting and the windows were making all this way worst!!! Alex and Team took down our old windows and replaced them with these new windows that are just WAYYY BETTER than what I had before. So far we have had summer weather of 90s+ degrees and inside the house it feels like 70s!! I am so thankful for their work and so happy I found them!! Thanks Alex and Team!! read more

Kristina provided a very quick and comprehensive Bid for our windows. We appreciated it.

My review from yesterday seems to have disappeared. I was going to revise it, but there appears to be nothing to revise. Yesterday was a two-star, I raised it to a 3-star (I couldn't figure out how to make it 3.5, so perhaps Yelp will fix it ). It is based on the customer service & a disagreement between the permit department and Best Exteriors who still believe that the window didn't need to be tempered, but have replaced it. However, my receipt clearly says WHAT I PAID FOR WAS A TEMPERED GLASS WINDOW. THE WHOLE STORY I had windows installed in 2017. I was very happy with the windows and the installation. However, the City of Berkeley did a random safety inspection on the house (2022) which is next door to mine and is now being rented. During that inspection, the inspector called the window in the bathroom, because it was not tempered and did not meet the code. There is supposed to be a code in the corner of the window indicating it is tempered. It looked tempered to me, however, there was no such code. It took me many, many phone calls to Best Exteriors and the Manufacturer, (Analin) to in fact prove that it was not tempered. I have produced the original order stating that the bathroom window that should have been installed was to be tempered. Again, after many, many phone calls and emails, to the manager, Alex informed me that the new window was ordered. I requested proof since the building department was requiring this. This was at least a month ago. I never received this proof. The building department will be reinspecting May 22nd, at which time, if I don't have the evidence, I will be fined $400! WHAT HAS CHANGED After this was written, I received a phone call from Alex, and he delivered the new window this morning! I thank him for this. He still insists that the building department was wrong, and it didn't have to be tempered! I prefer to not fight City Hall and accept their determination, and the fact that TEMPERED IS WHAT I PAID FOR. The windows are good, the installation was good, but the customer service in fulfilling the lifetime warranty has something to be desired. I would have given 3.5 stars, but couldn't figure out how to add half a star. The total has to include the lifetime warranty, one of the reasons I chose to go with Best Exteriors. I'm hoping that YELP will not remove this. I have reviewed many other organizations in the past years, and this is the first time it has been removed (unless I'm missing something, but I don't have time to write this again). Too much time and energy has gone into getting what I paid for. read more

The company/Alex are very prompt from initial contact until the payment, but thereafter you are on your own. Poor warranty/customer service-we have water leakage since the first rain after installation and a lot of caulking has cracked. No response after many many attempts for repair. read more

We tried to get a quote on a project we want done, however, we had to call only to find out that they do not do "repair" work on siding projects. We were hoping on redoing the siding and soffit job that the previous installer butchered (we were open to almost starting from scratch). It would just have been courteous to let us know if our project was worth undertaking instead of us waiting on a response that was not going to happen. read more

Daniel was a great salesman, showed us the different window options and was very responsive via text and call. Alex and Alex came by about 3 weeks later and did the entire house in 1 day, replacing all our windows. Very professional, very affordable, and the windows look great both inside and out. Would highly recommend them to anyone looking to get well priced quality windows. read more

Best Exteriors - Windows Installation Near Me - Oakland, California

Excellent and very affordable high quality, windows and doors.They installed 14 windows and 3 doors for us. The customer service of the sales person Daniel and the installers were fantastic and very professional. Very Happy with the whole process, Definitely recommending them. read more

Terrible follow up support. You will not be able to get any warranty support from this company. They will simply ignore all your requests for warranty support. I've been trying to get them to come look at the cracked caulking around our windows that they installed in 2018. I've tried for years, literally years, sending emails and making phone calls and nothing gets done. After 3 years, I've given up. They simply ignore their customers. Do not use! read more

Totally impressed by the professionalism, speed, cleanliness, and good nature of the two guys who just installed six replacement windows for us today. Eric, the sales rep, said they'd start at 8-8:30 and likely be out by 3 or 4, but they were done by noon. The Anlin windows look beautiful. Eric took a great deal more trouble when I first met with him than did the sales rep for a competitor. I learned a lot from him and as a former contractor myself, I felt confident he was an honest salesman. read more

If I could give two separate reviews. I would give Daniel one star for being the stereotypical salesman. Alex & Alex were spectacular. Daniel is WAY too nice until you sign, after that he's less than interested. We signed the contract bc the price was right and our neighbor endorsed Alex. After we signed, we didn't hear from Daniel until I called him. When I asked who was in charge, he incorrectly claimed that he was in charge. Daniel actually yelled at me when I complained that he didn't call to tell us that our windows weren't going to be installed on the promised date. Alex should replace him with somebody more competent. When the windows were installed, Alex and Alex were everything a client could hope for. Professional, expert, efficient and courteous. They were on time and did a good job cleaning up the job site after the install. Our windows look great! I'd give Alex and Alex 10 stars. Well done and thank you very much. read more

Where shall I start? Loved the people energy in the beginning, but not too happy with the people energy/customer service at the end. It also took over a month after the measurements were taken for me to ask if my windows were ready. Not sure when they would've called me. Anyway, have an elevated rancher and had 5 windows and 2 sliding doors replaced. The windows are such an upgrade from our old 30+ years old windows but I can say that I'm not 100% satisfied. I know I have to get my house painted, but the sealant or paint around my existing sliding door frame is sloppy. I did reach out to Daniel via text a couple times and also emailed and called the office to see if that's how it's supposed to be, and to have someone possibly come back to touch it up and fix it so I don't have issues after I get my house painted and it starts raining, but sadly no response. All in all the team is very personable in the beginning. read more

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Great job! Long waiting time during shortage but they did their job. They installed windows in whole house just for one day with extension some of them, very professional job. So far no issues, looks good. read more

Bravo Best Exteriors....our windows and salesman, Alex, were amazing! He explained everything about the windows and how they would keep out the heat from the sun. He was very professional and made sure we understood all aspects of the windows. While they were being installed he dropped by to check out the work of the installers. We LOVE our new windows. We have even had neighbors drop by to find out what company we used so they could get new ones. We have recommended this company to our friends and now they are getting theirs installed soon. Thank you Best Exteriors! read more

Best Exterior did an amazing job replacing all the windows in our house. I had a wonderful experience doing business with Alex and his team. Alex provided a fair estimate and recommend Anlin DM windows. His installation crew replaced all windows in 1 day. They were professional and courteous. The installation work was perfect and new windows look amazing. I highly recommend Best Exteriors. read more

One of the installers spilled a can of soda on my carpet and didn't tell me until I saw it hours latter. The other installer made a dark 3 inch mark on the carpet near the sliding glass door and never mentioned. It really made me angry they didn't have the courtesy to own up to it. I gave them a very healthy tip and then discovered the made a mess of my carpet read more

Best Exteriors just completed installation of our new replacement windows. We couldn't be more thrilled. The team did a great job installing. They covered our floors so as not to track any dirt in. They did a thorough job cleaning up. The windows look terrific from the inside and outside. They actually slide easily and fit the frame correctly. They're well manufactured. We no longer feel like we're living in an ice cave. Can't wait to see how much nicer they'll make our hot summer days! Kudos to Alex and the team!! read more

Daniel gave us a quote for our 9 windows and 1 patio glass door. The price he gave us is quite reasonable comparing to other quotes we received from other companies. Alex and his team came to our home to measure window size and completed the project several weeks after that. They did great job on installing windows and polish the window frame. No problem found two month after their installation. My wife and I are quite happy with our new windows. Daniel, Alex and their team are professional and very comfortable to deal with. Strongly recommend this company. read more

I tried to get an estimate from this company because I wanted to support a smaller local business. Submitted a request for quote online. Initial phone call came quickly soon after. Scheduled an appointment. Rep texts me to confirm for a time that wasn't what we had discussed. Clarified actual meeting time with him. Waited for him to arrive. Never did. He never called. He never showed. Then when I reached out to confirm that he wasn't showing, his excuse was that he never received my address. There's no way I would do business with a company so flippant about getting my business in the first place. If this is how you treatment your customers before ground is broken I can only imagine how the projects would go. This company must be so flush with jobs that they don't even have to be organized to meet with clients when they say they are going to and then when the client reaches out, the rep basically scapegoats the client. I'm sorry I thought you wanted my business. Highly unprofessional and this is the reason why clients struggle to trust companies in home improvement. read more

Loved the new windows! Alex and the team are very professional and actually finished the job one day early than they had originally told us. Due to Covid-19, we had to make some changes to our schedule and ask them to stay quiet during the construction (because we work and go to school from home), they are very accommodating to our requests. I am very satisfied with their job and products. read more

Daniel, the man who came and gave us an estimate made my husband feel very uncomfortable and he felt that the sales man was flirting with me. He called me to check up on the estimate and when I told him I had gone with someone else, he did not the decency to respond but rather hang up on me. Very unprofessional. read more

We had Best Exteriors Construction, Inc. install Anlin dual-pane windows and sliding doors throughout our Eichler home, and we are so happy. The windows and sliders are top quality and made in CA. The price was excellent, and it made us wonder why we waited so many years to do this project. The warranty cannot be beat. Alex and his team were great. The crew cleaned up each evening and left the interior and exterior nice and neat. The project was completed in two days. Highly recommend. read more

Met with Alex to discuss then project and he was very professional and explained the window choice and options on replacing our siding. The installation team was excellent and did a great job. We discussed some modifications along the way and they were able to handle that in stride and were very efficient. We were very happy with their work. They even came back a couple weeks later to check up on us and brought out some additional trim for our retro windows they installed as we damaged that during our kitchen remodel. Highly recommend them. read more

Best Exteriors did a phenomenal job selling and installing our windows. We have noticed an immediate change with our heating retention and noise with their great products. Their staff was easy and amazing to work with. We highly recommend Best Exteriors!! read more

Great experience from consultation to installation! No pushy sales gimmicks. Just straightforward measuring and quoting. Gave us a price that was well below costs of other companies without any "bait and switch" tactics or warranty mumbo jumbo. Highly recommended and will use again for my clients and investors. read more

I researched online companies that replace windows and I got bombarded with phone calls from different companies. I was like sure come give me free quotes, we decided to go with Alex because of how professional he was and the price was not bad at all since I had a comparison from others. Everything went well, but the only issue I had was that on the day of the install we were schedule for 12pm because job was supposed to take 7 hours. Well they didn't show up until 3 and not a phone call to say they were gonna be late. The installers where great once they arrived, finished the job in about four hours since they brought extra people. They were clean and always covered the furniture. Even started to sweep after they were done but I was like I have to vacuum anyway so I told them it was ok. I still have a sliding door and one more windows and will definitely call them again and already recommended them to some of my friends. Windows are great and I can tell my electric bill will drop as the AC has not come on because it keeps the rays from the sun from beaming down inside. Thanks again! read more