When the plug on my computer stopped charging, I called a big box store to schedule a repair. When they were unable to see me for several days, I found and called Custom Computers. "Yes, we can help, bring it right down." The folks here are knowledgeable and were able to give me a quick analysis of the suspected problem. Within a day they had the new part ordered and estimated a two-week turnaround. Imagine my delight when they called today and told me it was ready, one week sooner than estimated. The cost was reasonable and I'm pleased with their services. Glad to support a local business! read more

Really friendly, really knowedgable. Highly recommend Custom Computers!

I stumbled in..half awoke but in knowing what I had to buy..a hdmi, thIs is where I'll get all my computer service and stuff from now on...a locals mu read more

Thank you Custom Computers! These folks met all my expectations when I went seeking a custom built desktop. My previous "friend-built" desktop lasted 9 years and I really wanted custom storage, speed and as simple/clean as possible. And if I'm lucky, the same durability. And they built me just that! The machine is so fast! The build was ~3-4 days (had to wait for internal hard drives to arrive). AND they have gone out of their way twice already to support the product. NOT going to get this kind of attention from any GEEK Squad! 1. Got a super duper graphics card, and when I got it home, I failed to plug the HDMI cable into it, and mistakenly plugged it into the motherboard HDMI port (which doesn't work if you have a graphics card inserted - who knew) and it would not boot. Had a full weekend of work ahead of me and really needed attention before Monday and John (owner) was on call and met me at store and he figured out the dumb mistake I made. No charge, fist bumped me, and thanked me for my business. Such class. 2. Phone call to Nick asking him if the build prohibited somehow using a bluetooth dongle in a USB port for wireless headphones - spent an hour trying to figure out why "Insignia" would not provide a driver for the darn thing and Windows 10 had no driver to install. He patiently talked to me about the piece of junk peripheral that had nothing to do with their build. And it gave me the confidence to spend another hour on Google finding an ASUS driver to get it to work. Friendly computer advice like that is so helpful. Kudos Bob read more

Saved Again! Our server and system stopped working halfway through our busy day. Victor and team were quick and hard working to get us up and running again. Honest guys. Dependable. Fast and efficient. Thank you for helping us...keep up the good work! read more

Amazing fast service. Took my daughter's laptop in after having some issues with Windows (darn auto updates). They had it fixed and running like a charm in under 24 hours. Nice friendly people and reasonably priced. read more

I cannot say enough about John, Mary, Nick, Scott and Victor- I have my own business and they are my go to guys for every install, glitch, breakdown, that has ever happened to my computer. They have also helped me immensely with my phones and tv concerns . John got back to me on a Saturday when for some bizarre reason I could not access my profile or files. After a useless time waste with " HP support" I called John. He reassured me that my files still existed (lol) and fixed everything on Monday. The crew can come to your home or work on some jobs remotely. They have also picked up and delivered my computer for me when necessary. The entire crew has gone out of their way to help me time and time again . All this and their prices are reasonable! I highly recommend Custom Computer! read more

I recently took my laptop in for repair, there was an issue with the most recent Windows update and it totally crashed. They did a diagnostic test, got it up and running, explained to me what happened, and even went in and did a bit of tidying up to make it run faster and smoother. They were done in less than two day and their rates are reasonable. I'm so grateful for their fast work, thank you! read more

Great place with excellent service and competitive prices. Got my desktop repaired quickly and easily, without standing in line at some big box store. Strongly recommended, especially if you want a repair done promptly and without hassle. read more

Nick is always available for great customer service, both on the phone and in-home. I recommend the business highly. I got rattled when a Microsoft virus popped up but was deleted in minutes as spam! John Trumpy Penteker Rentals read more

Wanted to share about a great experience with Custom Computers. Mary and her team are very professional and provide the best customer service. My hard drive had crashed and they were able to recover my crucial data for my business for me. Scott was the main engineer working on the recovery and he was super friendly and capable. Thank you Mary and Scott! read more

Nick and the rest of the staff at Custom Computers have always been able to solve the issues on my computer for me. Their new location is great (located by Togo's and UPS on Treat Boulevard) and again they were able to get my laptop up to speed for my DJ gigs.. Thanks guys..! Highly recommend! read more

Victor did a stellar job of getting my external drive that wasn't being recognized by my computer working like new on top of preserving the data I was trying to recover from it. Apple referred me to a company that quoted me for 4x the charge that I paid for this repair and the drive was ready to be picked up in less than 24 hours. A great relief I'm very thankful! read more

My laptop suddenly wouldn't connect to any secured WiFi network that I normally use, including my home network. Based on Yelp reviews, I called Eric's Computers - minimum 3 day wait. Uh, no. R-Computer is less than a mile from work, so I stopped in. First technician said my laptop immediately connected with their unsecured WiFi... sent me home to reset my cable modem and update the firmware in my router - even though I told him that I had already tried that. The following Monday, a different technician said it must be a bad network interface card - no other explanation, he said. Wasted my money on a new card... not the problem. At least I wasn't charged for the "advice". I dropped my computer off at Custom Computers - had my computer back to me in three hours. Apparently, Windows' and Lenovo's wireless network managers weren't playing nicely. Very reasonable charge for finding an obscure problem. I've recently moved back to the Bay Area and, even though they are out of the way for me, Custom Computers is now my "go to" support store. Highly recommended! read more

Originally, I took my iMac to Apple for help -it wouldn't boot up. Apple was no help at all. Then my husband found custom Computers and they were absolutely fabulous. Victor transferred everything from my old Mac to a new one in an exact mirror image , something apple said couldn't be done. I recommend Custom Computers to anyone with any type of computer trouble. I know they can help. read more

Friendly, knowledgeable and reasonably priced. I shorted out my computer and it wouldn't turn on. I thought I blew it up and lost everything. I walked it over to the store, the tech pulled out his tool kit, checked a few things and got it running in just a few minutes...Great! read more

This store has served me well for years, as they are thorough, competent, efficient, and the prices are quite fair! Very happy with the personalized service! read more

Thank you so much to CC for being friendly, thorough, and helpful! They took great care of my custom build PC and resolved what made it crash, explaining everything to me along the way. There was no judgement when I admitted that I'm a tech moron, and I never felt talked down to for that. Will definitely go back next time I have a problem! read more

A few months ago I dealt with this company to have a part on my computer replaced. They told me repeatedly that it would be ready on certain days, but it took days longer than they estimated. They promised to call me back several times, but never did. I was the one who initiated the calls almost every time. They replaced the part. It worked for awhile, but over the past month or so the computer sounds like a power tool or lawn mower starting up. it makes a loud noise continuously, and now I have to pay twice to get it repaired once more, 4 months later. What a hassle, a waste of time, and a waste of money. Draw your own conclusions. read more

Man what great service. Very friendly and knowledgeable staff. The prices for the work were very fair.

My wife took her laptop here to fix for $150. We brought it back home to use a few times and now it doesn't work again. I bring it back after we have finally time to see what the problem is and now they want to charge $50 just to check what the problem is. Plus "possibly" charge $250 if it's a hardware problem or $150 if it's a software problem. Practically wanting us to pay the same price of what they "supposively" fixed. Plus workers need to learn to smile and actually say hi back. read more

Best computers in the bay. And definitely the best customer service. It's was the end of a workday and the internet just up and decides to stops working at my place of employment "General Plumbing & Rooter, home of the $66 drain service" and Johnny gave me precise instructions on what to do how to fix it and exactly what parts I would need to pick up at the shop. By the time I got down there 15 minutes later everything was ready to go I was in and out they also gave me Tech Support over the phone when I got back to the shop. Thanks guys ..10/10.. read more

Custom Computers is my law firm's outside IT department, and have served our needs for years now. They've provided prompt and reasonably-priced services to address each and every problem we've had, including servicing our networked printers, scanners, and security cameras, and recovering all our data from a fried server. We are a happy and grateful client of theirs. I highly recommend their services for any small business owner. read more

As an Astound Business Solutions Network Provider, I work with Johnny Morgan at Custom Computer on many of my installations for my customers. Johnny is honest, reliable and trustworthy. When my clients need IT support or have questions on their phones, I gladly refer them to Johnny Morgan. read more

I was really impressed by the customer service at this place. In addition to doing a great job fixing my laptop, they went way above and beyond the minimum service that I paid for. I told them I was going overseas in a week and needed my laptop back as soon as possible. I got a call from them the next day to inform me that my laptop was ready to be picked up. When I dropped my laptop off, the outside cover had tape residue all over it, when I picked it up I noticed that they had cleaned it off. If all that wasn't enough, they gave me a $25 discount on the price they quoted me over the phone! Really, these are just great people! I'll definitely be back and highly recommend this place to anyone. read more

The customer service and the computer service that I received from Custom Computers was exceptional. I worked with Nick, who is very kind, professional, and understanding. I had a virus and also needed some updates, and I needed the work done within a short amount of time. I received my laptop back earlier than I expected, and the employees worked with me to get the job done exactly as I asked. I also noticed about 3 weeks after getting my computer updated, my laptop started showing some similar issues again with the Adobe Flash player, so I called up and spoke with Nick, he suggested I run another update, instructed me on how to go through the steps online, and even offered to wait on the phone with me until I had the update finished. Definitely a caring business. I will be back, read more

This is the best place in concord to take your computer good prices!! Cool people!!! And freee diagnosed.

Diagnosed the problem with my laptop in 5 minutes ... bad charger cable. Free diagnosis.

Custom Computers has serviced my business and my personal needs for last 2 years, and I couldn't be happier! They provide excellent service at respectable prices. I'm a firm believer that you get what you pay for, and It couldn't be truer with Custom computers! From my business IT needs to my home surveillance system, these guys know their stuff! Thanks Johnny! read more

Came here last Friday to get my laptop repaired and I'm so happy I came here because they were able to fix it immediately and now my laptop is good as new!!! They took care of me right away, and were very professional, friendly and helpful. They helped me find the cheapest replacement. I highly recommend them. I also saw them treat the other customers very well and professionally. The staff is well-trained, prompt, and helpful. read more

Amazing service - exactly what you look for in a small business. I decided to build my own computer - first time in a long time - and ran into a couple of issues. Without spare parts I was unable to test components and make sure that everything was working or DOA. Custom Computers helped me resolve my issues and get my PC off the ground. Their prices are reasonable and their customer service is amazing. I HIGHLY recommend them over other places if you have any technical issues. read more

Fabulous place. They helped me immediately, solved my problem very quickly and were very professional and friendly. Next time I need computer help I will definitely go here. Worth the drive for sure. read more

I appreciate this store's helpfulness in both diagnosing and repairing my computers [laptops and desktops] as well as having excellent products in stock that I needed - Router, Laptops etc at fair prices.... I also appreciate that they set up my new equipment for me so it is more 'plug and play' once I get it home to to my shop. A+ for customer service over the past 3 or 4 years..... I highly recommend John, Nick, Mary and the rest of the gang at Custom Computers in Concord.... read more

I dropped my laptop and the screen was only grey. I had no idea where to go. I searched online and about.com had a "where to get computers fixed in..." section. Custom Computers was recommended. So, I went with that. I am glad I did! They were very professional, friendly, explained things, and timely. They phoned me daily (they had to keep the computer several days) to update me on what they were doing. They found my data (I was worried I would lose my photos, which I had not backed up), and even installed some extras, like a virus protection. They are located at the downtown end of Clayton Rd., across the street from the center with the Dollar Tree, next to Domino's. read more

These guys are the best. Took my computer in for repairs on Thurs. Service was friendly, repairs timely, and cost extremely reasonable. I will give them 10 stars if I could. read more

The guys at CC are still providing fantastic service. I call for little things, they log into my computer and boom it's fixed. If you have a small business in CC County and need IT support, these are the go to guys read more

Myself and a friend have used this shop's services for repairing our PCs and will continue to count on them for our technical and computer needs. I appreciated how thorough and detailed they are in assessing problems and then explaining it to the customer. Their prices are also reasonable. It seems like a family-owned business and they've been in business for awhile. This is not some fly-by-night tech support place, these guys really know what they're doing. If I had a question that one staff wasn't sure of they could direct it to the next person and they had the info I needed on my computer. I first came to Custom Computers because of their convenient location off Clayton Road. Now I will be returning to them because I trust their expertise. Thank you, Custom Computers, for being honest and reliable. read more

great neighborhood support here!!! i brought in my brand new macbook after my daughter poured her tea cup onto it. Victor helped me as soon as i walked it, was super familiar with the hardware, and was very clear and concise in explaining the situation to me. he gave me nothing short of great advice, and i didn't feel for even a moment that he was being dishonest and trying to make a sale or whatever (like i often feel at other places). i will always bring my computer issues to them before i do ANYTHING in the future!! very friendly staff, very accommodating, and they take customer service seriously. i deeply appreciated all of their help and wisdom. read more

Nick and the team at Custom helped me with a hard drive recovery project. They listened to my particular situation, had me stop by for a free assessment, and then were able to recover the data at a much more affordable price than another company had quoted me. I will be back if I have any other needs in the future! read more

if you are looking for help please consider this place. you would be doing your self a favor. I went there with my pc at first my problem was thought to very tribial. since i didnt know what was going on they could just told me i need a new something or other and charged me. they fixed for free and then when i took my compture home. I broke on of the connecting wire to the hard drive. I took it back and ask for them to sell me another one. they just gave it to me ! They were all very friendly, Nick explanied what was wrong and what i could do to fix. I cant say enough of how well i was treated :) read more