I really go to Culver's because they are so expensive but I decided to give it a shot since it was close by. I spent over 25 minutes waiting in the parking lot for them to bring me my food. There had to be 10 or 12 cars parked there waiting to get their order. Nothing was moving. It was just sitting there. When they finally brought me my burger, I was shocked when I bit into it and it was cold. It tasted like the meat had been cooked and then refrigerated. It wasn't even warm and the bun was stale. I've never experienced that at Culvers before, but somebody should be losing their job today. Not the girls who are out there in the heat, trying to get the bags to the cars, but whoever is running the line in the back is either off, lazy or just doesn't care. I won't be going back. read more

My girlfriend and I came in to order a small vanilla custard and and small chocolate custard they told us to pull ahead and wait and we waited 30 mins for our order we didn't want to be those people and go inside and make a ruckus. We go inside and our order is just sitting there so we grab it then get questioned after they told us it was our order. We walk back into our car to realize the ice cream was completely melted so my girlfriend kindly asked to remake them like simple task but the employees just question and point fingers instead of just remaking the ice cream we didn't want to be those people it just was frustrating waiting so long when people behind you had already gotten their food. This restaurant needs to step it up I have encountered main gross situation with hair in my food something needs to be fixed. read more

everytime i come to this place they act like im inconveniencing them... and i usually only order one thing. i don't know why but its sometime even uncomfortable to even ask anyone here for anything. read more

My wife brought home a fish sandwich from Culvers on cave creek. It was by all acount the best sandwich I have ever had. She & my daughter had a salad. It was very good and based on the price, it was well worth it and very large. All in all: the best for anything one orders. read more

Service: ordered a Value basket went to use a coupon and repeatedly told the server of the coupon, yet she rang up the total without it. Then when I requested that they give me the coupon price, she went on to make it sound like a big deal, said she'd have to re-ring the whole order, which was simply a burger and milkshake. I said go ahead and she just walked away . I then requested assistance from someone else, it took quite a while to get someone to help. Then I asked to speak to the manager. I had to wait as he was the only person that could handle the headset. He said he would fill out a complaint form; That's the only thing that he is authorized to do, but then he was in demand on his headset and could not complete the task. read more

I've been to several Culver's before but this was my first visit to this location. I arrived at 11:20 on a Wednesday and there were 6-8 tables full. I ordered my usual: Bacon Cheddar Butterburger, with curds and a drink. It came to $11.07 and the food has always been inexpensive here. My lunch arrived in seven mins. The drink selection at Culver's has always been limited to 3-4 choices for diabetics: Diet Coke, Diet Root Beer and unsweetened iced tea. The curds were hot and came in a full bag. The burger was hot, with fresh veggies, thick cheese and the correct condiments that I had ordered. Service at Culver's has always been minimal, to keep costs down. You order at the counter, take your assigned number and go sit down. They bring your meal to the table and you don't see them again. Culver's has always been the perfect place to bring the grandkids, with efficient service, quality food at a good price. read more

Great fresh burgers and deserts. Best fast food burgers and great fish for a fair price!

My husband and I went through the drive up window and ordered a root beer shake and a dish of the flavor of the day custard. You would think they'd get that to you while you wait at the window. Nope! They told us to go park in one of the waiting spots. We watched as others got their orders brought out to them. Then someone who came after us got their order. After waiting TEN MINUTES the employee brought the root beer shake. This was a TWO ITEM ORDER and they screwed it up. I asked where my dish of custard was. She had to go back in and get that after looking g completely puzzled about it. Worst Culver's I have ever been to. read more

All of it, how they run the business, trash, how they overwork employees and yell at them for getting sick and taking time off so he can be a father to his child, he will make excuses on why there's not enough coverage or that we have to find somebody to cover a shift but that's his job as a GM. The ambiance is all out of wack, it's not a good place to work nor thrive in. If you hate your life and enjoy being yelled at for minimum wage and shitty food then so be it. He makes his workers handle things that he should be taking care of. The store itself is disgusting, they have bugs old custard in their drains and pipes. That's why it smells so horrible over at this location cause things aren't being taken care of properly. This place needs a serious makeover and new management. This place will get you sick if you aren't careful!!!! Stay away from the soups, they love going in there . Also don't even try coming to work with a doctors note, he will still put you down as ncns( no call no show ) even if you have the documents he needs. Some people are paid differently based on how they work, and on experience. A few people barely show up for their shifts but still get 40 hour pay, but if you miss a day you get taken off the schedule for 2 weeks, excused absences or not. We can't throw out old food, we have to serve it, no matter what. Even if we don't have a GF BUN GLUTEN FREE WE STILL HAVE TO SERVE A BUN, that doesn't sit right with me. The food they can get fresh meat at Costco but mr.krabs over here wanna be cheap and get mfs sick. THE HEALTH INSPECTOR NEEDS TO COME OUT TO LOOK AT THIS BUSINESS, THEIR DRY STORAGE IS A MESS read more

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this is got to be the slowest Culver's drive-through I've ever ever been through bunch of kids running the show read more

The food by far a disappointing experience. Ordered one double deluxe basket and cod dinner and two other items came in about 5:30pm not overly busy but steady. The food took about 20 minutes to arrive at table I could see an order waiting to be delivered to table similar to our order. Sure enough our order sitting there. Food arrived cold, over cooked and dried out. Took it back to counter the guy ask what I want???? I requested a new order, 15 mins new order arrived not much better then first order. Separate order of a single scoop cone and shake, 15 minute delivery to table, all this with two or three people coming inside. 1 star customer service 1/2 star food quality and zero stars for cleanliness of restaurant. read more

Culver's - Double deluxe over cooked dried out ,cod dinner over cooked and burnt. Didn't ask for extra crispy. - Fast Food Near Me - Phoenix, Arizona

I waited 10 minutes to get my food to only get half of my sandwich bun. Customer service at this location has drastically declined recently. I'd stopped coming here because it was getting ridiculous. Went tonight after work, hoping it would be better. Who leaves out half of a bun on a sandwich though?! It's actually managed to get worse! read more

Culver's - Why only the bottom half of the bun?! Seriously?! - Fast Food Near Me - Phoenix, Arizona

:) - ONE OF THE BEST FAST FOOD IN TOWN. Incredible food quality and desserts. My favorite are their burgers and in house root beer. The staff here are always nice and accommodating. They even give my dogs pup cups at the drive thru at times. Yes. I have received wrong orders here before. But the staff always find a way to make up for it. :( - Only con about this establishment is minor. Which is their long drive thru lines around dinner time most nights. read more

Burnt Onion Rings. Tastes like they were re fried. Dreadful Burger meat was burnt too. Disappointed. For fresh food, go to In and Out Why share more details???? It is what it is read more

This chain seems to be "snake bit" with bad luck! They are either out of something or their equipment is broken down. I have visit twice in the last few months and both times I came away empty, so I'm done with this chain!!!! read more

Another bad bad experience. Ordered a large cheese curd and got an onion ring order instead. read more

Culver's - A "large" cheese curd - Fast Food Near Me - Phoenix, Arizona

My sister and I made a big order and my sister ordered her birthday ice cream when we got home we noticed the ice cream was not there. My sister called the store and spoke to Brianna the assistant manager she informed My Sister the only way to get the ice cream was to come back to the store. My Sister told them we cannot come back to the store. We don't live very close. She said then you don't get the ice cream. This is unacceptable. It was their mistake, not ours so why would we have to go back until we're ready? We are regular shopper at this Culver's they know who we are. I don't feel this is the way you should treat your customers. read more

Incredibly slow. Extremely over priced. Only go here if you're willing to wait 35 minutes+ to get mediocre food. read more

Fried cod sandwich was good. Had a long wait for food at the drive thru. Would attribute that to lack of staff but there were a lot of people working there. A surprising amount! Cheese curds were good. But. SARCASM. Look at all the mushrooms on their Mushroom Swiss burger. #Sad fortunately I doctored it up.... A LOT. read more

Culver's - Culver's "mushroom" Swiss burger. - Fast Food Near Me - Phoenix, Arizona

I am not a Culver's regular. My family and I will swing by one sometimes during the summer for a treat. Personally I am pretty much on a meat and veggie diet. Had to come across town for a vet visit so I stopped her for french fries for our girls since we arrived a bit early. Drove through the line super fast. They oddly after paying I had to wait in a parking spot with a stick note number which I placed on the back of my side mirror. Maybe to keep the line flowing. The whole process was less than a minute. Fries came out crispy and hot. Happy toddlers happy me. read more

Culver's - Fast Food Near Me - Phoenix, Arizona

Spend $50 on a meal with one adult, one teenager and two kids, then you forget to get bbq sauce... go back up and they charge you .37 for a bbq sauce. Food is already expensive... I think we will go elsewhere. read more

Worst Culver's experience at this location. The service is always sketchy. This time I had to wait a couple minutes at the counter to order, nobody in front of me, just waiting for a worker to turn around from the food window. Ordered and sat down. It took a long time for the food to emerge. I was thinking that they must take care of the drive thru first but noticed the same cars waiting out there for a long time as well. Good finally showed up. My wife's two piece cod was really dark, way over fried. She complained and asked for it to be redone, deemed it not edible. No horseradish for my pot roast sandwich even though it was on the ticket. read more

Worst customer service I have ever seen. Don't bother going through the drive thru, you will sit in your car forever and they never seem to get the order right or give you condiments or utensils. One time I went inside to order and stood near the counter to wait. The gal that had my order in hand decided to take my order on a journey through out the entire restaurant before she called out my name. Whoever the manager is needs to get on top of training their employees because they obviously don't know what they are doing. read more

Pretty good burgers and very good custard. I'd go out of my way to eat here if it wasn't for the horrible horrible horrible service. They don't seem understaffed - usually plenty of people standing around, they just don't seem to work or care. My last visit I waited for 20 min for a hamburger and finally asked for my money back. The young lady was less then friendly as she got the manager who made me wait for 5 more minutes. He then took my receipt and issued a refund. This visit is being written entirely as I sit, waiting to order an ice cream cone. I've been sitting for 18 minutes as they have taken 2 cars orders. I'm now 2 cars away - I'll update my review if I live that long. Sad read more

I ordered a double cheeseburger with bacon, ketchup and mustard. Twenty minutes later I got a single cheeseburger with bacon and everything on it. This place sucks. read more

Great food and desert But whoever owns this franchise needs to go back to school Horrid service I'm read more

Service. Unfortunately this Culver's location consistently has staffing issues. Several occasions I have come to the drive-through after having waited 20 minutes only to be told that due to staffing issues food will be ready for another 25 to 30 minutes. Food. Standard Culver's selection. No issues. read more

I don't know that I've been to a Culver's that really stood out. This location like all the other chains was nothing out of the ordinary. The drink station area needed restocking and a wipe down, and their drinks did not taste good; there was no flavor to the lemonade. Food arrived quick and for fast food it was ok and had a small kids menu to choose from. My kids had the corn dog and the burger. The corn dog was scorching hot for my toddler so be forewarned. The kids menu comes with a main, drink, side, and custard dessert. We were told they ran out of kid cups so we had to go up to the counter when we were ready to ask for it. Ample seating and a patio space outside with a few table set ups. Their trash cans were grossly overflowing. read more

I've given this place so many chances. I've been coming here for the past year because it's one of the few fast food places in the area. The wait for your food is always ridiculously long no matter when you go. I've had my order messed up multiple times. But last week was absolutely the worst experience I've had. I ordered lunch with a concrete shake. As I'm eating the shake I feel something sharp in my mouth. I spit it out and there's a piece of jagged plastic. I go through the shake and find more pieces of plastic in my shake. I call the manager and let him know that food is being contaminated. He said "yeah sometimes that happens with the shakes". Absolutely unacceptable. If that was a small child swallowing that plastic things could've ended up differently. Food handling safety should be a restaurants #1 priority but apparently not here. read more

Culver's - The piece of jagged plastic found in my food. - Fast Food Near Me - Phoenix, Arizona

Horribly long drive thru lines. Always out of certain food items, no inventory control. Expensive for quality of food. Quality vs cost compared to competitors is subpar. Do not recommend. read more

Either I've been spoiled by Freddy's or there is something amiss at this Culver's location. The drive through here is the worst aspect about this place. If you are planning to get food of any kind here, you may as well go inside. Once you order and pay at the window in the drive thru, they will always give you a little order number sticker and tell you to wait in the parking lot for them to bring you your food. At first glance, this drive thru procedure doesn't seem too bad, but I've found the service is dreadfully slow. I've waited over ten minutes for this 'fast food' in my car. Their burgers are great, just not worth waiting this long for. I quickly discovered that unless you're ordering custard only, you must skip the drive thru. Speaking of the custard, I feel like it is already 25% melted by the time you receive it at this location. I live five minutes away, and by the time I get home it's 50% melted. I've read a couple reviews making this observation, so I feel like I'm not just getting super unlucky. Also today my custard had what felt like undissolved powder inside. Not very appetizing. Overall, highly disappointed with this restaurant. To be quite honest, the McDonald's down the road has much better service and better ice cream, insofar as it is not melted when you receive it. read more

Worse fucken place to eat. Owner of the store Peter and another Peter were extremely unprofessional about this place. Yelling at employees. Employees saying the N word. Not wearing gloves. Will not be bringing my family here anymore. Hope every Culver's gets shut down in Arizona read more

last time i ate at culvers....the shrimp was plump, and large...the pork loin was a nice piece of loin meat...everything was real meat......i went today, and last week, has it changed....for the worse....the shrimp was mostly breading, could hardly find shrimp...the pork loin was just a filler type of something..no loin meat in it....do they expect people to come back with that garbage...not me read more

The food is fine, if you ever get it. The cashier told me "sorry we are behind in the kitchen so I'm waiting to take orders". It is like this every time we come. And I come maybe 2-3 times a year. The food isn't worth the wait. I am a pretty patient person and I understand when things happen but this isn't just a thing happening. It happens all the time. If they don't change how they work things they're going to continue to lose business. read more

The wait was awful. You go thru a drive through for fast food expecting fast food. They gave me a number and asked me to wait in a car lot. If they works have told me it works be over 30 minutes I would have left. It was ridiculous. They were so slow coming out to deliver the food to the cars!! I waited over 30 minutes got 2 burgers and fries for my 2 boys. I will NEVER be back. The window should have told us the long wait time for FAST FOOD.. read more

I was there for the first time. Only ordered a chocolate custard, creamy and delicious. Heavenly! They were pretty slow though.

Awful Ordered a three piece cod dinner Oreo concrete small It was $19 which I thought was pricy, but I thought ok if it's good maybe it's worth it I placed my order at 5:32 I called to see where my order was at 5:58 sine they have you order and park I was completely frustrated by this point They gave me the concrete when I paid so at this point it was completely melted I had the intention on taking the food home eating then having the concrete...to me that made sense I had no idea it would take over 30 min to prepare the order If this was the case, perhaps give me the option of taking the concrete then or sending it with my order. When I called at 5:58 they said my order would be another 10 min. I asked to just cancel it because at this point I'm over waiting and chances it's good are low because clearly they are behind, and just trying to get the orders out. It came out pretty quickly after my phone call and my request to cancel and refund. No offer to remake the soup of a concrete I had at that point. The fish was soggy Fries were too salty And concrete melted The only good thing was the cole slaw...how can you mess up cole slaw though Let me know it's gonna be a 30+ min wait...I have a screaming toddler in the car and better ways to waste my time I'm so disappointed Will not be back I paid $19 for garbage read more

Culver's - Cod dinner...breading soggy - Fast Food Near Me - Phoenix, Arizona

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Waited over 30 minutes for our food. Slowest service ever. No manager to help. No one to say anything to. Awful experience. Will never return. read more

I had a salad for lunch. It was great! Loads of chicken, and very fresh salad ingredients. Blue cheese dressing was great. My husband was happy with his fish sandwich. Didn't expect a fast food place to be so good. read more

This was our first ever visit to a Culvers location and we had heard good things about them from most people in the area. So, since it was a busy day and we didn't want to cook and this is about one mile from our place - burgers! Parking was a breeze and we got a spot right in front. We were greeted as soon as we walked in and they were patient while we looked through the menu to get a feel for what we wanted. I opted for the butterburger with two patties, fries and a mint and Oreo concrete mixer. I loved the burger, the bun was definitely buttery and the patty was cooked nicely. The fries were crinkle cut (my fave) and they made a great side option. The best part of the whole deal was the concrete mixer. Our cashier recommended it to me and said that it was the most popular order - there was no wondering why! The custard was a great change from a typical milkshake and the mint flavor was nicely done and not overwhelming. Overall: A It's a butter burger place - get a burger, fries and a "shake" and regret nothing! read more

Culver's - Mint Oreo and plain mixer with nestle crunch! - Fast Food Near Me - Phoenix, Arizona

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