The staff is outstanding and helpful. The burgers look like McDonalds - sloppy and inedible, yet once you put it back together, it's not bad. The ice cream is good. I was warned not to use the drive through and glad I didn't when I saw the pile of cars waiting for their orders (it was lunchtime). The best thing about this place is the eat in restaurant which is nice and the staff keep it clean. read more

We tried to order on the app but it was unavailable at this location, so we ordered in the drive thru. The staff was clearly very overwhelmed and in the weeds. We paid and were asked to wait in the side parking lot for our food. We waited for 26 minutes! With zero explanation or apology. We had our toddler with us and zoomed home to eat. When we opened our order two of the burgers were incorrect, missing requested toppings and we didn't have the cheese sauce for our French fries. Super bummed. And the food wasn't even piping hot, just basically warm. We were more than disappointed. read more

I had never been to Culver's so I had to try it. It's a chain from Wisconsin. My son had the butter burger and said it was the best burger he'd ever had. They actually have a veggie burger there so I got that It was ok but the cheese wasn't even melted and it was a bit dry. The French fries were average, a little uncooked in the middle. The onion rings were deep fried to perfection. I'm not even sure there was an onion in there but they were crispy. By scanning our receipt and answering a survey we were able to get a free custard dessert. It was pretty good very sweet. I want to go back and try the fried cheese curds. We dined in the restaurant and it was a bit dirty but they had someone walking through the restaurant to make sure everything was ok and that is when he told us how to get the free dessert. read more

See all

First time ever at a Culvers. I just assumed it was fast food & wanting to grab something quick before a little roadtrip, I made the mistake of trying their drive thru. After you order & pay, they do not give you your food through the window. They direct you to park in the parking lot off to the side of the location & you sit & wait & wait...and wait. 25 minutes later, they finally come out with your food, but is it yours? No, they are bringing it to another vehicle even though you put the little ticket number in the window (which no one told us to do, we just assumed that was the only way they could identify which of many cars the order was for). After bringing it to 3 other cars, they brought it to us! If you ever eat here, do yourself a favor and just go inside & eat. The grilled chicken sandwich was delicious & their fries were really good as well. Probably won't go back again though, because contrary to what it looks like, it is NOT a fast food drive through. read more

Culver's - Drive thru parking lot next to the building - Fast Food Near Me - Phoenix, Arizona

Food is always good, but they mess up the order Every Single time. We pass by at least weekly so we get culver's often after kid sports practice... for convenience. But it always turns out to be anything but convenient when we have to run back for everything that they forget. It happens if they are crazy busy or if I'm the only one in the line. It happens if I order there or ahead of time. The manager was genuinely apologetic on the phone yesterday, but also argued with the team mended who messed up while I sat there and listened. I don't want this location to close but they definitely need processes updated and reviewed often. read more

Well I came early and tried to use there application but it wouldn't let me order because there were no times available for my order. I then tried the drive up speaker didn't work drove to the window and beep my horn to get someone to take my order. I ordered a butter burger with bacon and catups a small onion ring medium Rootbeer and a larger concrete mixer with hot caramel and hot fudge. Got my order in a few minutes. But my butter burger didn't have the bacon on it so I sent it back when they brought my concrete mixer to me they redid my butter burger and it's was really good. I tried not to read any reviews but my experience seams to be the norm here. But I will try to come back and try it again. Because the butter burger was very good. Better than Five Guys or Wendy's at least the taste and freshness of the burger!!!! Maybe next time the application will work or the drive up speaker will work! read more

Have eaten at this location twice. Both times the staff were very friendly and accommodating. They offered helpful suggestions. Which ended up being delicious. Ambiance was clean and stocked condiments. Food was very good. Went on National French Fry Day, their crinkle cut fries are awesome. Had butter burger and mushroom burger, both were delicious. Will be back read more

Always always always have to wait forever for food here. I'm glad it's fresh; but the wait times are obnoxious. read more

I went to this location for lunch with a coworker and ordered my food to go so I could eat and take the rest with me. When I started on my fries, they were covered in an extreme amount of salt so much that I ended up with a sodium hangover the next day and couldn't work. I even tried shaking the fries in the bag to remove the excess, but the amount they dumped on them was ridiculous. I called the manager to let her know, and she showed zero concern. No accountability, no apology. This place is dangerous with how they handle food. If you care about your health, avoid this location. They'll serve you something that can make you sick and then shrug it off. read more

Went here for a 9pm burger and still paying for it this morning. It was a double butter burger on a BOGO sale. It was cooked fresh, but got cold after 5 minute drive home. Wasn't bad, but will stick to Culvers at lunch. read more

See all

26 minutes waiting in the drive-thru. That really says everything about the experience

Manager at the window was awesome! I don't know what mad genius came up with the curderburger but wow! Tons of flavor and so cravable, I'm sure we will be back again for it before it's gone. Food order was correct, fast and beyond delicious. This location was far from home but obviously worth the ride. Curderburger I love you! read more

Culver's - Curderburger Mmmmmm - Fast Food Near Me - Phoenix, Arizona

Another complaint at this Culver's on Cave Creek and 101 just north of the 101. I came in and ordered chicken strips and got home and they taste like fish sticks instead of chicken strips. The cook is putting chicken strips in the same fryer as the fish strips making the chicken strips taste like fish. If you're going to cook chicken strips, cook them in a separate fryer..... Do not contaminate the chicken strips with stupid fish sticks. And I personally don't eat fish at all... so I hope you correct this problem. I came in 3 days ago. I thought I'd make the complaint here for them to correct the problem down there. read more

Overpriced. But the main problem is the wait time is insane for even the smallest order. Figure it out folks. Fast food, not sit down. This is not a one time occurrence... every time, one concrete mixer takes 15 minutes minimum. read more

Have you ever gone to a fast food restaurant and been told you can't order because they have too many orders? That's what happened today. After waiting over 15 minutes in line with only two people in front of me, I overhead a very young looking manager tell the cashier they could not take any more orders, because the cooks had too much food to prepare. He didn't tell the 12 of us in line, but the cashier let me know. You'd think they'd give some sort of coupon or something for wasting their time. Nope. Not even an apology. It's my fault though. I had forgotten my last experience with this location where I had to wait 30 minutes in the drive thru with zero explanation. Now I'm just making sure that anyone who reads this review gets fair warning: This location sucks. If you want Culver's, go to the one on Shea or anywhere else, this place is terrible and needs a new owner who takes pride in their business. read more

Employee carol is very rude and disrespectful and discriminatory as she yelled and disrespected me and my family

Yikes! First, replace/refresh your signage! Second, we went through the drive thru because it didn't look busy... Later, we realize they have Everyone pull into a parking slot until they bring your order....6 cars are waiting. Then, the manager comes out about 10 minutes after waiting saying one of the items we purchased (one they are promoting) the machine is broken. Oh Boy, things happen- but, then we waited probably another 20 minutes for our order....definitely not a quick stop/fast food location. I give 2 stars because sometimes maybe a person doesn't show or it's an off day- but, the signage is really bad and needs to be refreshed it looks very unattractive/faded. read more

Downloaded the app, got the big "WELCOME" message and a shiny discount code--cool, right? Decided to order a few extra things (nothing that broke the rules), only to find out at checkout that the code doesn't work. Hit "Apply Coupon" and... nothing. Classic bait-and-switch. Honestly, I was ready to order either way, but if your first impression is false promises and wasted time, that says a lot. Deleted the app. Hire better developers. read more

As far as the taste- it's fast food. It's hot and good. Crispy chicken sandwich and fries. It was good. Culvers does have taste better than other FF imo. My problem is that you drive thru, pay- get a post it and pull forward OR park somewhere. When you get your food no ketchup! No sauces. And no one around. What am I supposed to do get back in the drive-through? Get out of my car. Go in and get ketchup?. I just find it. So annoying what percentage of people order Frys don't want to catch up? I'm pretty sure I'm in the majority do you wanna catch up? By the way, that's not just this location. It's all covers it seems like. read more

Horrible experience. They got the order wrong because they didn't pay attention. The 3 piece fish dinner and fries does NOT include a drink! Are you kidding me? What fast food joint doesn't do that? Then they charge me $8.00 for three medium sodas. Seriously? I will never go here again. Ever. Done. read more

Culver's - Fast Food Near Me - Phoenix, Arizona

They forgot my burger and then when I called to tell them they forgot it, the guy on the phone told me he was going to send me a coupon for a free burger and then didn't ask for any of my information. So I asked him if he needs my information to send me that coupon and he said sure, and then I asked him to repeat it back to me because he clearly was not paying attention to what I was saying and didn't write it down because when I asked him to, he asked me to repeat my information back to him. When I asked for his name he said "oh no, that's it". Every time I come to this location my order is messed up and a level of unprofessionalism EXTREME LEVEL of unprofessionalism. read more

Service here is still brutal. Ordered a mini Concrete Mixer ... took 17 minutes. Not sure how that happens but why have a drive-thru when you tell everyone to go park once theyve put their order in, regardless of what theyve ordered?? read more

Called at 3 when I was told there would be a manager on duty (Sat at Appx 2:45) . Called again at 4:00 because the manager wasn't there at 3:00. Was then told Pete, Chris and George own the store. George only comes before opening. Chris 1x week and Pete whenever he feels like it. All of the managers they hire keep quitting. Seems a little suspect. But considering the original reason I was trying to speak to a manager in the first place -make a suggestion of Brianna being moved to a different position -order taking when she describes the cement mixer as basically vomit...... meanwhile Shannon at the next window was an ABSOLUTE DARLING and should be given a raise! I sincerely hope the franchiser revokes their ownership. And will be requesting as much on behalf of the employees who are working as hard as they can to keep that place afloat. Wouldn't be surprised to review the health inspectors report. Food is a 5/10 at best. I went for a meal and left with a DR. Pepper. Refunded..... because Brianna couldn't place my order. Thanks. Ambiance is decent. No complaints there. Always clean if/when I eat inside. read more

Huge Culver's fan, but this location is brutally slow. We try to avoid it but when I drove by and nobody was in the drive thru lane, I figured I'd give it another try. What a fail. Other locations don't take 30 mins for a couple burgers read more

very great customer service and very yummy food i will definitely be going back soon with my mom or friends

Has nothing on Chick fil a. Crispy chicken sandwich.. batter thicker that chicken. Made to pull into a parking spot to wait for my single sandwich that didn't taste fresh. Nice attendants. Won't come again. read more

Literally shut up. Even my mom went there today and got half a damn bun... 2 brain cells. read more

Two staff members didn't show up, so none of the staff received their legal breaks, lunch, or anything! The manager left early instead of helping the staff and finding a reasonable solution. 1000 stars to the staff!!! You guys busted ass today!!! 1000 middle fingers to management! Do better, lazy a-hole! read more

We places our order at 7:59 and did not receive it until 8:21. Slow service too busy talking instead of working and girl working the custard station is extremely rude to fellow crew members. Will not be returning back disappointed in the service. read more

Culver's - Fast Food Near Me - Phoenix, Arizona

Forgot an entire sandwich and fries, asked several times for the missed items and they told us it wasn't ordered and when we showed the receipt the lady said they couldn't help us. The service was terrible and I can see why it's so poorly rated read more

Improvements could include remembering to put the burgers in the bag. Nothing better than arriving home 15 minutes away after sitting in the drive through to discover half of the food you ordered isn't there! read more

The workers are pretty rude and unprofessional. Also the cooks do not wear hair nets which is really gross. Added a star because the food is good read more

I really go to Culver's because they are so expensive but I decided to give it a shot since it was close by. I spent over 25 minutes waiting in the parking lot for them to bring me my food. There had to be 10 or 12 cars parked there waiting to get their order. Nothing was moving. It was just sitting there. When they finally brought me my burger, I was shocked when I bit into it and it was cold. It tasted like the meat had been cooked and then refrigerated. It wasn't even warm and the bun was stale. I've never experienced that at Culvers before, but somebody should be losing their job today. Not the girls who are out there in the heat, trying to get the bags to the cars, but whoever is running the line in the back is either off, lazy or just doesn't care. I won't be going back. read more

Great food. Got the soup. Tomato Florentine, one of my favorites. Also got the crispy chicken sandwich. Their crinkle fries are good. read more

See all

My girlfriend and I came in to order a small vanilla custard and and small chocolate custard they told us to pull ahead and wait and we waited 30 mins for our order we didn't want to be those people and go inside and make a ruckus. We go inside and our order is just sitting there so we grab it then get questioned after they told us it was our order. We walk back into our car to realize the ice cream was completely melted so my girlfriend kindly asked to remake them like simple task but the employees just question and point fingers instead of just remaking the ice cream we didn't want to be those people it just was frustrating waiting so long when people behind you had already gotten their food. This restaurant needs to step it up I have encountered main gross situation with hair in my food something needs to be fixed. read more

everytime i come to this place they act like im inconveniencing them... and i usually only order one thing. i don't know why but its sometime even uncomfortable to even ask anyone here for anything. read more

My wife brought home a fish sandwich from Culvers on cave creek. It was by all acount the best sandwich I have ever had. She & my daughter had a salad. It was very good and based on the price, it was well worth it and very large. All in all: the best for anything one orders. read more

Service: ordered a Value basket went to use a coupon and repeatedly told the server of the coupon, yet she rang up the total without it. Then when I requested that they give me the coupon price, she went on to make it sound like a big deal, said she'd have to re-ring the whole order, which was simply a burger and milkshake. I said go ahead and she just walked away . I then requested assistance from someone else, it took quite a while to get someone to help. Then I asked to speak to the manager. I had to wait as he was the only person that could handle the headset. He said he would fill out a complaint form; That's the only thing that he is authorized to do, but then he was in demand on his headset and could not complete the task. read more

Great fresh burgers and deserts. Best fast food burgers and great fish for a fair price!

My husband and I went through the drive up window and ordered a root beer shake and a dish of the flavor of the day custard. You would think they'd get that to you while you wait at the window. Nope! They told us to go park in one of the waiting spots. We watched as others got their orders brought out to them. Then someone who came after us got their order. After waiting TEN MINUTES the employee brought the root beer shake. This was a TWO ITEM ORDER and they screwed it up. I asked where my dish of custard was. She had to go back in and get that after looking g completely puzzled about it. Worst Culver's I have ever been to. read more