Maybe we just hit this right, but this is the cleanest Shake Shack location I have visited and the staff really seemed to care. The food was served quickly and the service was excellent. We ordered from the kiosk and sat down to wait for our meal. I didn't see the Abita root beer available here, but I don't know if that is no longer on the menu at any location or if that is specific to this one. read more

My family is in town so we decided to stop by and grab a burger for a quick lunch. This was actually my first time ever eating there and I actually enjoyed it! I had a bacon cheeseburger with onions and pickles and it was delicious! The burgers are freshly made, which I like. The strawberry lemonade was refreshing and hit the spot. I gave it four stars because the fries were just okay. I'm not fond of crispy fries. I prefer softer fries, but that's just me. read more

See all

Ordered to go from this location the other day. Our order was on time, nothing missing, and tasted like the classic burgers we've come to love from Shake Shack. The restaurant was pretty empty, granted it was a Monday night, but it was very clean with plenty of seating and some great out door seating as well! Would include photos had I given it some thought, but we were too excited for the burgers! My favorite burger (currently) is the smoke shack! Highly recommend if you like a little spice. read more

Lots of indoor and outdoor seating areas. You can order yourself with the kiosk when you walk in or go to the counter to order. The burgers here are always so delicious! They have fries, desserts, chicken sandwiches, and hot dogs so definitely something here for you! It's nice to be able to stop by for a snack or meal before or after shopping. Service was slow even though it was not busy. read more

Shake Shack Kierland Commons - Burgers Near Me - Scottsdale, Arizona

Shake Shack at Kierland Commons offers a visually upscale experience, but the service left a bit to be desired. The order: Smokehouse burger (Burger Month promotion) Shack burger The good: The facility is beautiful--modern, full of glass, and gives off a more upscale vibe than your average fast-casual spot. I visited during their Burger Month promo, which offered a free Smokehouse burger, which is a great deal. The bad: Service was minimal. A number of employees were just standing around, and while they started moving more once it got busy, it didn't feel very attentive. My food took about 10 minutes, which is fine, but no one notified me it was ready. I had to wait at the counter the whole time without any updates, so it made me feel like the annoying read more

Shake Shack Kierland Commons - Burgers Near Me - Scottsdale, Arizona

Kierland Commons is such a cool area. So much great shopping and restaurants. Shake shack is one of the only fast food places but it also looks like a newer store. You order off the ipad which I am not the biggest fan. I had the burger, chicken, and fried chicken sandwich. Never had the fried chicken sandwich and it was pretty good. It was overly crispy with very little meat but still good. The burger was delicious as usual. Would come back! read more

Shake Shack Kierland Commons - Burgers Near Me - Scottsdale, Arizona

Was in the area recently and needed to kill about 20 minutes so I planned to grab a quick and early dinner. Have never been in before so I needed more time to review the menu then ask some questions before placing my order. Since I needed to speak to someone I placed my order with them instead of using a kiosk. They weren't busy when I walked in but I had to wait a minute since they were doing something when I got there. I was a little surprised that seemingly no one was inclined to acknowledge or greet me with a simple smile or friendly look. Everyone was either very serious, distracted or something else. I ordered a black truffle burger single and truffle fries but it seems I was only charged for and received plain fries. Nothing worth complaining about since I wasn't overcharged for something I didn't receive. All of the kitchen staff were very busy in back so my order came out quite quickly. It was freshly made so it was nice and hot when someone brought it out and they also were not overly friendly. I only got a smile when I thanked them. The dining room wasn't packed but diners seemed happy with their orders as their conversations blended into the overhead music. The dining tables were cleared fairly promptly as diners left so the dining area was clean but slightly disheveled. A father and son sat nearby and I watched them enjoy their meal and shakes which they eventually packed up as leftovers to enjoy later. I didn't realize Shake Shack was a takeout type venue but since I hadn't experienced it before it brought me into their doors. The black truffle burger single was quite tasty albeit a tad messy as the truffle sauce squished out everywhere. If I had gotten the truffle fries I'm sure they would have been tasty too but I can only comment that the plain ones were fresh and crispy. I don't know if all of the Shake Shack locations are like this but am guessing they are. Although it was tasty I am not sure if I'd return. It just didn't stand out to me as someplace extraordinarily special or welcoming. I didn't notice them being especially welcoming or friendly to anyone that came in so it wasn't my imagination. Even customers picking up takeout orders or getting their food at the dining tables didn't seem to get a friendly look or greeting. The staff all just seemed too busy which is unfortunate. It would have been a nice place to bring out of state friends to for something a little different from what they're used to having. Three stars is for my burger. Two stars for the service since my order was incorrect and because they're a lot of room for improvement. read more

See all

Sophie was so personable she made me and my friend laugh sooo hard! Great food and service!!!! read more

Shake Shack Kierland Commons - My milkshake - Burgers Near Me - Scottsdale, Arizona

Are you kidding me!?! Why have we never been here!?! OK well everybody knows that we are total foodies... Specially for a good cheeseburger... But even the fries and the chicken sandwich and the customer service and I couldn't rave more about this establishments. Five stars all the way we will be back very soon. read more

Shake Shack Kierland Commons - Bacon, double stack, cheese, fries, and a chicken sandwich... With a Coke. - Burgers Near Me - Scottsdale, Arizona

The staff at this location are hard working and polite even when completely over run with a childhood party happening on the premises. We nearly left when we saw 30 kids and parents running in and out thinking it would be too slow but they still did a great job. Also now they have onion rings which were great. read more

After seeing the dubai shake all over the social media, tried their dubai shake which is available only for a limited time. It's very good but not outstanding. I love the fact that it's perfectly sweetened, not even a bit over sweet. It does have the katifi added as in Dubai chocolate. Nice pistachio flavor overall. I just wish they incorporated chocolate somehow as that's missing. Although cup is covered with chocolate it's doesn't melt or get any of those pieces. Overall definitely worth a try. Make sure to call before as they are limited and you can't order it online or app. Staff were friendly and great atmosphere as it's in the kierkand commons read more

Shake Shack Kierland Commons - Burgers Near Me - Scottsdale, Arizona

See all

Shake shack never disappoints! I love a shack burger and fries. I tried a new shake this time that was an Oreo cookie funnel cake shake! This particular shake shack seemed a bit less well taken care of or chaotic than others I have been to before. read more

I had a couple good shake shack experiences within the last year and my husband and I had a craving so we went tonight! Unfortunately not all locations were created equally. This one you can order at the kiosk or in person, we did the kiosk. We got the seasonal shake which was strawberry with a crackable chocolate coating on the cup. I got a veggie burger, add avocado, and my husband got a bacon cheeseburger. We also went all out and I got the k-shack spicy cheese fries and my husband got cheese bacon fries. Got our son a grilled cheese. We had to wait quite a while for the food, we were dining in on the patio. We were disappointed to see our food was all smashed, and milkshake was served mostly melted with no whipped cream, as it was advertised with. I do feel like they should have said something if they were out of whipped cream. The food was not bad but it wasn't up to our expectations from other shake shacks we've ordered from. read more

It is very confusing picking up an order. I got a text that it was almost ready. I showed up but didn't see a place for my food. Eventually I was able to ask where to pickup and they went in back and got the food. I feel like they should make it easier with better signage or communication. Our food was cold by the time we got it. read more

Horrible and the strawberry lemonade taste like sour grapefuit! Your food has missed both times I've eaten your food. Not impressed at all read more

Faaaaar to expensive for such a small burger. Don't get me wrong the food was good but just far too much money for a little tiny burger and combo. read more

We were wandering around Kierland Commons and opted to get a meal to share at Shake Shack. We shared the chicken sandwich and a burger. The service was great. The milkshake was kind of too thick. The weather was not too hot yet, and we sat outside. The tables looked kind of dirty though. read more

Shake Shack Kierland Commons - Chicken Shack and Tiramisu Shake - Burgers Near Me - Scottsdale, Arizona

Sophie is a gem, so much personality, literally laughed the entire time! Food was yummy :)

One of the worst customer experiences I've had of late and the food was not worth any of it. Everything can be improved and this place has gone downhill. I've eaten at this shake shack at least 15 times for reference. I walked in to zero acknowledgement by the staff then waited about 4 minutes and saw you can order at a kiosk so I did. There was no sign at the register instructing guests that no one would take your order at the register. It took 22 minutes to get my food, I received a text saying my food was ready and I went up there and it was, in fact, not ready so I stood there for 5 minutes waiting. Very hungry at this point so I sat back down to eat only to discover that the bacon was way undercooked, fatty and soft. So, I took it off and quickly ate my chicken sandwich cursing under my breath and vowing to never come back here again. Everyone in the shack was waiting for their food and today they have proven to me that customer service is dead at this place. read more

See all

So we have been coming here since they opened. The burger is our favorite in town for a quick casual sit down, shakes never disappoint and the fries are solid crinkle cut not those wimpy excuses that potatoes died in vain to become at In and Out. But let's talk about what has happened to Shake Shack they are deteriorating as an establishment and in service and food quality. The building is filthy, their patio has so much food stains and chewing gum it's as if it's never been pressure washed or mopped. Their tables are delaminating and their benches have food and condiments hardened between the slats of the wood. What used to be a fun place to hang out and enjoy a moderately priced burger has now become an overpriced cliche of a California Beach vibe and it's so run down and dirty we felt creeped out sitting hoping to not get something on our clothes. The new French Onion burger should be a hit but it was so thrown together it looked like someone had a grudge against us when they built it. My wife's burger the Bacon Shack came without bacon(?). The fries didn't disappoint and neither did the shakes, but that's where the good ended. I saw a segment on MSNBC with the CEo last week, and they want to break the barrier between fast food and sit down casual but want to be considered an upscale restaurant food experience. They failed on execution, maybe it's just this location slipping through the cracks? All I know is a once favorite of my family is off the menu. Their stock price is in gutter and their restaurant dining area and patio was filthy, the food was assembled with a vengeance against any sort of customer satisfaction. It's a sad representation of a good company and once superstar in the burger scene in North Phoenix/Scottsdale. I may give the Fashion Square location a chance next week when I am down there, just to see if it's a corporate negligence or just local management. Regardless I would not eat here, if it's this filthy in the dining area imagine the areas we cannot see. read more

Was shopping around the commons and we wanted a quick lunch since we had big dinner plans. Surprisingly I'd never been to a shake shack before. My friends were surprised it would be my first time so even more of a reason to go. Being located in the commons this spot definitely gets busy and it also has a lot of teens dining here on the weekends which makes sense as it's one of the cheaper non-restaurant type of spots in this area. Due to the clients I can say it was a little hectic and dirty inside with so many teens rushing in and out. Not saying teens can't have manners but most tables were littered with trash and dirty by our stop around 2pm. Service here is also lacking and I would review lower had the food not been so tasty. Out of three staff we encountered only one was nice. The main girl who took our order was terrible. She seemed unhappy to be there and it showed. She rolled her eyes at almost any mistake we made in ordering or asking questions and then when we asked if a table could be cleaned for us she did one of those comments like we were inconveniencing them and being a pain, despite us asking nicely. I could just tell anything we said or suggested was going to be an annoyance to her. She made a comment like "we are really busy okay, please give us some time to get to it" which I know doesn't sound terrible but it was her tone that made it come off condescending and as if we were being pushy which we totally were not. You just had to be there. Also cleanliness should never be an afterthought in my opinion but maybe that's just me. We ended up cleaning off the table ourselves but I will say a sweet kid came by and did bring alcohol wipes to clean it after we did. He was very nice and the most pleasant staff we encountered. Then the staff who brought our food to our table, a different guy, couldn't be bothered. He set down two shakes that looked similar in color, they weren't labeled. We asked if he could tell us which was which as we ordered two different shakes and by appearance we couldn't tell the difference, he either didn't hear our question or was in a rush and just walked off lol. Pretty bad. At this point we knew this just isn't a location with nice staff and we didn't want to let it ruin our meal further. The reason I don't want to leave too low of a review is the food was actually pretty good. For my first shake shack expedience despite service being rough the food was tasty. I split a single shack burger and it was good. On the thin side so normally I would get a double but the patty was flavorful and I always love that secret sauce that's like thousand island. A decent burger for sure. The sunset lemonade was a bit sour but tasty. Loved the color of it. The highlight of the meal for me were the super fresh and salted fries. I love their fries here! I'd come back for these alone, cooked perfectly crunchy and salty. Truthfully I wish my first experience at shake shack had been better but at least I have an idea for the food now. I would say skip this location but try shake shack. This local thankfully for them will always be busy given its location and demographic so I'm sure they will be fine despite the service. read more

Shake Shack Kierland Commons - Sunset Lemonade - Burgers Near Me - Scottsdale, Arizona

See all

Shake shack hits the SPOT! Good service and food. I forgot how delicious the burgers are. Only thing was the crinkle fries were way too salty which was kind of a bummer. But otherwise super yummy! read more

Shake Shack Kierland Commons - Burgers Near Me - Scottsdale, Arizona

See all

I stopped in thinking it would be quicker service than a sit-down place. should've gone to one of them instead It was almost 2p so no lunch rush, the two kiosks we occupied, no problem. There might as well have been a glass wall between the staff & kitchen and the main dining area. No one greeted you. One staff member finally stepped up and offered to take the order. Once I finally got my order placed it was still like a glass wall, watching the kitchen, move, slow as molasses. I didn't get my food for 30 minutes. It was almost cold but I wasn't gonna waste any more time with it. The kitchen was fully staffed. There was no reason for them to take that long. There were 3 maybe 4 orders ahead of mine. And a couple more people trickled in after me, and the staff moved no faster with now a fuller dining room. Food was OK Service meh Staff when they did interact with you, they were OK but still not very friendly and definitely not concerned about being quicker than a sloth read more

Seems like they strive for the sub par at this location. Stood around for 10 minutes waiting for a pickup order after they said it wasn't ready. Checked again to find it sitting on the shelf. Cold food and a not so excited family. New location name idea! Zombieland! read more

The food was good. Little pricey but given the location it was reasonable I guess However, I witnessed the staff go into the restroom with their aprons, go into the stall use the restroom, and put the apron back on in the stall. I'm a manager of a major food chain in Texas and have a Manager's Food Handlers so I know proper protocols. This is poor health and food safety standards. This brings bacteria and contaminants from the restroom back into the kitchen. They also did not wash their hands for the full 20 seconds. Very very poor hygiene that I witnessed and I was disgusted because that server was actually the one that brought out my food. read more

Onion rings and fries were overdone and tasted foul like the oil was old or rancid I wanted to bring it to the counter, but my wife doesn't want me to make a scene so this is all I could do I ordered at the kiosk so I didn't get a receipt read more

Everyone enjoys a good burger, fries and a shake! Our pup loved her Pupuchini and the team is always friendly. read more

Shake Shack Kierland Commons - Pupuchini - Burgers Near Me - Scottsdale, Arizona

Was walking by and saw the Shake Shack, I wasn't super hungry but it was getting late. Ordered the Avocado, Bacon Burger and 5-piece chicken nuggets. Guy sitting next to me said he ordered the same burger and it's a great keto option . Got my burger and I could see why, the bun is small in comparison to the burger. According to the signs the meat is antibiotic and hormone free. Burger is cooked the way I like it, fried crispy on a flat top and was very flavorful. I'm not a big nuggets fan but their chicken nuggets were very good. Similar to chick-fil-a but twice the size. read more

See all

This place is like the Twilight Zone of app order pick ups. No sign to even say where to get pick ups. No employees greet or acknowledge you. If you get someone's attention and ask about your order, it's never ready on time. But when it is finally ready good luck with anyone telling you it's ready. They don't call out pick ups or let customers know when they are ready. So after waiting and waiting if you can flag down an employee again guess what your order has been sitting on some shelf in the back getting cold. Yay! I love being ignored, waiting way past the order time for cold food that's over priced! But I'm the dumb one that gave them chances after this happening multiple times before. Tried to talk to the manger but just a rude manager that was unprofessional and mumbled under her breath rude things. I'm really not sure how this location stays open. Every time I've been waiting there I see others enjoying the same crappy Twilight Zone getting ignored or being confused at why no one is helping them situation. Bonus it was dirty and over run by pigeons. But maybe they should hire the pigeons. They might be friendlier and more helpful than the manager and staff here. read more

Forgot what a great hamburger they make! Had takeout after a day at the pool and their food was on point. We had a variety of food including the shack stack, chicken nuggets, Smokey bbq burger lettuce wrapped, shack burger, and bacon avocado shake burger and several fries. We don't have a location near us anymore so this was a wonderful treat!! Food was hot and delicious when we got it home as well! Thanks for a great meal! read more

As usual the hamburger is just OK. Doesn't taste dramatically different than McDonald's but is 3x the price. The malted - excellent. Creamy and rich and the perfect consistency for sipping without wearing our your sucker. Go for the shakes.... read more

Shake Shack Kierland Commons - Shack ShackBurger and chocolate malted - Burgers Near Me - Scottsdale, Arizona

A bit of a zoo here. I got the smoke shack and the shack burger. Sooooo good. I only go to Shake Shack every 5+ yrs haha The fries were whatever. Gotta do it cheesy style. read more

Shake Shack Kierland Commons - SmokeShack on the left and ShackBurger on the right. - Burgers Near Me - Scottsdale, Arizona

Awesome team and super nice. Great service and fresh food. Manager was really nice and hospitable.

The worker Monica was super sweet. I totally forgot to get my burger without cheese and she didn't mind replacing it. The food here is always delicious and fresh read more

The service here is absolutely terrible. Even from the managers. Unbelievable. They don't just make you wait an eternity person-- They'll have you waiting for a long time and not let you get a refund on DoorDash. read more

Excellence in a burger and fries. Pricey but so good. Order at counter and then when your buzzer goes off return to pick up. I did not like the way the clerk asked for a tip to be added and felt that was unnecessary given they are just taking orders. Not bringing out my food. I think that is a new pet peeve of mine since the cost of the meal has gone up and the levels of true customer service has gone down. As an aside, we also dined at a restaurant in the same area and didn't pay that much more for a meal with appetizer and entree. So, I'll give food quality, price and service here 4 stars. read more

See all

There isn't much by the way of quick service restaurants at Kierland or the Quarter so Shake Shack it was when I wanted to stay focused on my shopping mission but really needed some fuel. The interior just wasn't that well-maintained or comfortable to sit in. Line to order was short and slow - people trying the kiosks seemed unsuccessful. All the tables were dirty but a little after we sat down someone did come around to clean them. I ordered the 'Shroom burger on a "lettuce wrap" and cheese fries, cheese on the side. The lettuce "wrap" never is... always rather a mess to eat. I wish they would take the time to fix that. I love a big portabello mushroom though, can't get that at many fast food outlets. Cheese fries were ok. I don't eat this stuff often so I wish they'd been a little more perfect - a little more potato-y and hotter temperature. My mom had a small order of chicken bites that didn't look very appetizing. They didn't have ranch as a dipping sauce option? (I think they had bbq or honey mustard.) I was glad I didn't order those. Maybe next time a 'Shroom burger on a bun skip the fries is my order. Maybe try a little frozen custard as well. read more

Love Shake Shack! Love the potato bread and the plant based chocolate milk shake! I am lactose intolerant so this is such a treat for me. I'm not a fan of hamburgers but the burger here is not heavy on the tummy, feels good and is very tasty. I also like the breaded chicken breast sandwich, so nice and moist. The crinkle fries are crunchy on the outside, so good. Service is just okay, need more friendly faces. Lots of sitting inside and outside the restaurant. Wish that condiments were available when sitting outside. I was by myself and needed a napkin but there were none available outside. Also, the tables need to be bussed more often. This place is still highly recommended if you like Shake Shack! I do and will be back. read more

Shake Shack Kierland Commons - Korean shack burger, plant based shake and crinkle fries! - Burgers Near Me - Scottsdale, Arizona

Stopped by this past Tuesday for takeout and was so disappointed. They totally missed the mark. I always say Shake Shack is definitely a step above regular drive-thru fast food, but not this time!!! The chicken sandwich was cold and the bottom bun was so soggy, the fries were just ok, and not even filled up in the container. And if it's even possible, the non-dairy milkshake which is usually sooooo good, wasn't even cold!!!!!! Not sure what happened, but they weren't even busy!!! read more

Shake Shack Kierland Commons - Chicken Shack, crinkle fries and non-dairy chocolate shake. - Burgers Near Me - Scottsdale, Arizona

10/15/22 - Thank you to the East Coast , and for Shake Shack bringing their infamous brand to Arizona! I know we have 3 (4th one coming to tempe/chandler? I hope..) locations but I love the vibe here in kierland commons. The dining room is a bit smaller, but they have fast efficient service that tastes great. The bite of the charbroil beef patty succinctly mixtures with the blend and the explosion of succulent flavor. Wham! Shake shack burger equal to or Greater than In N Out... yeah, I said it! Well, there's also a hefty price to pay for this, it does cost more. The ingredients taste better. And it seems to be cooked with love. Love the crinkle cut fries! (Add cheese for deliciousness) Shakes are bomb bomb! As we used to say.. love h the black & white and cookies and cream. Can't go wrong with the strawberry! If you haven't been, I would definitely recommend checking it out at least once or twice. It definitely starts to grow on you overtime. Although the dining room is a bit smaller here, there is ample sitting in a large table top. My pro tip recommendations to order through the app so you don't have to wait as long Clean bathrooms! Thank you Shake Shack! Please bring back the Mushroom truffle burger *limited edition* ! It hit so good in the feels, full of that Umami flavor. I should really be Shake Shack ambassador. I love this place! read more

Shake Shack Kierland Commons - 10/15/22 ShackBurger , Fries 2 orders, Chicken Bites 10pc. - Burgers Near Me - Scottsdale, Arizona