I truly can't find the words to describe this place besides... ODD…read more
I made reservations back in June, I believe, for my bachelorette dinner in August. The woman, Grace, who I was dealing with for the reservation was pretty on top of things. I signed a contract, paid a deposit, and was told to pick a menu. Everything seemed normal, especially considering the party size (8 girls).
Fast forward to about two weeks before the reservation, and I still hadn't heard anything from them regarding our menu selections. Since it was a large party, we were required to pre-select the menu. I sent two follow-up emails and... Grace was MIA. I eventually decided to reach out via Instagram, only to be informed that Grace was no longer with the company. My first thoughts were: Why was no one else assigned to handle this reservation? And had I not followed up, what exactly was going to happen with our menu?
Fast forward again to the night of our reservation. We arrive, and the place is completely dead. The hostesses were very welcoming, but advised us to wait at the bar because our table wasn't ready. We waited 35 minutes at the bar for our table... in a restaurant that was completely empty, BTW.
During that wait, I genuinely felt like I was in the Matrix. The entire staff seemed sketchy. Everyone was just standing around with their arms folded, staring at us. Even when we first approached the front door, there were two men standing outside who I assume were security. I have no idea. They didn't say hello, open the door, or really acknowledge us at all. At one point, we asked one of the guys inside to take a picture of us, and the reaction we got was so strange that you would have thought we asked him to solve a math problem he hadn't studied for.
The ambiance was okay. The décor didn't exactly blow me away. We were also told that a DJ would not be coming on, even though Grace had originally told me that a DJ would start at 9 PM.
Finally, we are seated.
Our menus were freshly printed -- so freshly printed that the ink was still wet -- and every single one of us had a different menu. The waiter confirmed that the dinner selections he had were correct and that the menus had simply been printed incorrectly......mmmkay.
While our waiter was going around the table taking our drink orders, he would immediately forget what the person before the next had ordered. Strange.
That being said, the service itself was actually good once we were seated, and the food was better than I expected considering the absolutely horrible reviews I had seen on Google and Yelp regarding the food.
Then, a manager--or whoever he was--came over with a bottle of champagne. My fiancé had sent the champagne to the table, but this gentleman did a pretty terrible job of explaining where the champagne was from or who had sent it. I later found out that this was the same guy who had spoken to my fiancé on the phone and attempted to overcharge him for the bottle. The website listed the champagne at one price, and this gentleman tried to charge him a completely different price--much higher than the advertised price. When my fiancé called him out on it, he tried to explain that the prices listed on the website were "outdated." ......How is that our problem? If you have a price advertised on your website, that is the price you should be charging.
Anyway, overall, the experience was okay. Not terrible, not amazing... just very, very odd. This place must have new ownership or management or something because there are reviews dating back to 2021, but their Instagram page appears to be brand new. I'm not really sure what is going on here, but from the moment we arrived, it felt like nobody quite knew what the hell was going on. I even began to wonder if this was a money-laundering operation because the whole place was just... strange.
The food was actually better than expected, and the staff was nice once we were seated, but the entire experience was so bizarre and disorganized that I honestly left with more questions than answers. One & done for me !!