I had a great experience with Virginia Smith. She was very helpful and professional and patient…read morewith me. She could train other people to work the way she does. Shout out to Virginia!!!

Upon walking in Virginia was super nice & helpful. She explained the storage & access times,…read moreoffered her assistance with anything else I may need and seemed very pleased to help. I am new to the area & would love to keep seeing her when i come to visit my unit .

Appreciated the weekend Manager's (Sue) vigilance and superior customer service. She gently…read moreencouraged and helped another customer lock their unit and she even cleaned after the same customer's dog had an accident in the car bay. She also provided clear instruction for me as a customer regarding the loitering that recently occurred at this particular location. I would be quite surprised if Extra Space Storage has not already promoted Sue. She clearly is a great asset to ESS and would be to any company. Many thanks, Sue

Tina and her associate were fantastic to work with. The facility is very clean and their customer…read moreservice was amazing!

Christina was so helpful and made the whole process easy and stress-free. She helped us get settled…read morequickly and was super kind and professional the entire time. Really appreciate all her help!

I have been a customer with Advantage Storage for over a year at the Moon valley location. When I…read morefirst came to the store asking questions about price, etc., Russell greeted us with a smile and helped us pick the best unit for our needs. He was very helpful and went above and beyond to help us. Recently I had different storage needs. Christina also greeted us with a big smile and went way above and beyond to accommodate us. My son lost his glasses in the move and she went out of her way to help us look for them. I very much appreciate all that they have helped us with. Also, the facility is always very clean and trash cans always emptied. I will recommend this location to anyone in need. Thank you Advantage Storage hiring such amazing managers to run your facility! Carolyn S.

PROS: Penny is a friendly and helpful manager of this…read morefacility. Security looks as good as any other storage center. Cameras monitor main driveways. If you follow someone into the storage area without entering your gate code, you may not be able to get out. The area of town is ok. Storage is month to month and special pricing is for six months. The units I saw were not 'clean' but it was just a matter of sweeping them out and spraying insecticide. There was rodent poison in the unit. My unit is 9 ft tall. CONS: Even though prices seem to be better than other storage facilities, there's a catch and hidden fees. Insurance at $12 per month is mandatory and there's a $22.00 administration fee. So even though they sometimes run specials such as 'first month free', it actually isn't free. It cost $34 for the first month. ($22 admin + $12 insurance) Corporate advertising on the internet is not reliable. e.g. they advertised a 10 x 10 but what they really had was 2 five by tens side by side. This means you need 2 locks and some large items might not fit. Same thing with the 5 x 10. It was actually 2 five by fives side by side. They also listed some units as being 'Outside/Drive-up access''.When I got there, many of the advertised specials were outside but you couldn't drive up to them because they were inside and down a hallway. The excuse I was given was 'we have 500 storage facilities all over the US and can't keep track of what's available'. However there was a computer in the office. All they need is something called a 'database'. Also their website doesn't make it clear that you can't rent a unit unless you pay an additional $12 per month. This kind of reminds me of the bat and switch advertising that was extremely popular before we had internet. There is an asterisk beside prices but I couldn't find the disclaimer. The next day I found it in super tiny light grey lettering at the bottom of the page. It says, 'Other restrictions, taxes and fees may apply.' So when comparing prices always ask about hidden fees and costs. Penny could not guarantee some units were not leaking. I saw roof damage above my unit. All she could say was, 'the previous tenant never complained about it' and there were no water marks on the floor. She sold me a plastic cover. It was very difficult to impossible to work with a large piece of plastic in a 5 x 10 enclosure. I'm not sure if the plastic will make it better or worse in the event of monsoon rains entering the unit. Also a drainage trough runs along the edge of my unit which means water can and does enter the units. Even though there are 'regular prices' listed, it is unknown how much prices will go up after 6 months. Time will tell. I like the location of the unit Penny gave me. I covered my cardboard boxes as best as possible and hope they'll be ok.

Prices for this location were different when I went in person and the process was longer to set up…read more With the additional fees not seen online I decided to go elsewhere.

I have nothing but great things to say. When ever I ask questions they are always happy to answer…read morethem. I've been renting here for over 8 months. It's secure, no problems and well managed. It is a storage area that you pay monthly on. I didn't like one parking spot and they moved with no problems. Pricing is great!

Every one has been kind and helpful. Extremely affordable and reliable. Every time we go it's a…read moresuper easy experience to get to our unit and the ac works great to keep our belongings safe from the summer heat

NOT A SAFE FEELING!!! Yes this place does the job but respectfully they just let ANYBODY in. Every…read moretime I come in there are homeless people waiting around WATCHING you it's creepy. My storage in on the underground level and it SMELLS of BO BAD not to mention I can't access my OWN storage most of the time because THE HOMELESS people across from me just have all their stuff laying around. The WORST part is at night they WAIT for you to open the gate to leave so every time I leave they RUSH next to me it's scary I've almost called the police because they literally rushed to the gate as I was trying to leave one night. If you rent a space here just be aware of you're surrounding. I intend on moving else where I DO NOT feel safe here at all!!!!

Brandon, the assistant manager, was fantastic with accommodating all of my storage needs. What…read moreoriginally was going to be a few months turned into a few years but it was the best deal around. The regional director, Louise, is very helpful.

Bernie & Nickie were delightful, Best Customer Service and the professional knowledge…read more I highly recommend anyone looking for storage to please call them. I feel my items are safe and would use them again in moves to come. Teri

This is an excellent location for my storage needs. Gus and Theresa are always professional and…read morecourteous when I need something or just bump into them on the grounds Really any of the office staff is very helpful and friendly. I feel the security and premises are top notch and my items are secure at all times. I would highly recommend Deer Valley II for your storage needs.

I dealt with Lou, very professional and efficient. They had exactly what I needed for a reasonable…read moreprice. It was also well located for my purposes.

I have used this storage center for over 20 years. I am not sure when US Storage took over, but…read moresince then the service has deteriorated. When I worked the only time I could go to the unit was during the noon hour. This was before there was a door that could be open with code. 9 times out of 10 the office would be closed and I couldn't get in. The new door made access easier except when it didn't work, which was more than a few times. Last weekend I was unable to enter because the door was down and the staff took the weekend off. This was incredibly inconvenient and cost me a weekend of Christmas decoration. When I finally was able to contact a live person a very weak apology was given. My unit has been broken into twice. They did make adjustments to the door which seems to have solved that problem. The cost of the unit goes up every year and the service goes down. Lates fees are oppressive so pay on time. Don't expect any compensation from them if you can't access unit. If you wonder why I'm still with them the answer is I am disabled and I would have to first find another unit and then hire a mover. As soon as I am able that is what I will do. To summarize the customer service here is the worst I have ever had to deal with. If by some chance someone from US Storage try's to call me, I have tried to change the contact number multiple times . Every time they call they call the line they told me they would change.