Great storage facility. I moved my stuff from a competitor because my cardboard boxes were…read morecollapsing from extreme humidity. I was told it was common for Georgia. Plastic tubs were dripping wet during the move out. No humidity problems here, and I'm not in the climate controlled units. All storage units are not equal. Star Storage is definitely top tier!!

(I have a unit in the Coal Mountain/Cumming location that is managed out of the Canton, GA office.)…read more Management called me and advised they found my unit unlocked with the lock and key inside. They advised the key had a lanyard/string around it. I was very perplexed by this because we have all keys that were issued to us and never have we had any keys with strings/lanyards around them. I went to the facility and thankfully nothing appeared missing. I called management and advised that my lock they issued must have been recycled because someone must have had a key and unlocked it. I asked if they would replace my lock with a new one. I also asked perhaps they were mistaken and it was a different storage room than mine that they found unlocked. The manager became defensive and said I was accusing her of being dishonest and that it is against their policy to recycle locks. She said she had a picture of my unit when she found it unlocked, and she knows it was mine unlocked. I asked if she could send me the picture and she said she no longer has it. I informed her that I am not accusing anyone of dishonesty, but rather that there must have been some mistake on their end- either they mistakenly identified the unlocked storage facility as mine or they mistakenly used the same lock on our unit so that a previous renter still has a key. The manager said they would not replace my lock and if I wanted to I could go buy another one and ended the call. Wow. I will be moving out of this storage facility. The mistake is on their end and instead of hearing me out, replacing the lock, they told me it was my fault and to deal with it. No thanks. I want a facility that is going to keep my stuff safe and then support me if there are issues.

This is a really great service, especially for someone like me who didn't have people lined up…read morewaiting to help move my belongings into storage. Closetbox picked my things up from a Public Storage unit which had been broken into (this the reason for moving my things out) and delivered them to their facility. Unfortunately, I experienced a financial setback and could not afford to keep using Closetbox. They did something incredibly kind for me-they delivered my stuff to a location of my choice within a 20 mile radius of their facility for free!!!!! They're not just a business, they are kind and compassionate people.

Well I guess I'm an outlier but it's probably useful for me to share my experience. I had a very…read moreeasy time booking my service and the estimates for moving things was fine, although it was a bit strange that a couple of lamps raised my rate/month by $5/month. (Doesn't make any sense? Let's keep going). Evidently there's important fine print in the pick up confirmation email regarding what the mover will and will not do. They will pick up your stuff, but you're expected to disassemble your own bed and wrap all glass and mirrors. I didn't mind paying for these services, but they definitely need to share this information when you book over the phone. I would venture that a good chunk of people have at very least never disassembled a bed. I called them twice to let them know I would need help. Evidently this was confusing each time I told them because they all seemed to forget I told them. Then the day of the pick up came. I went to my old apartment and wrapped the glass I could lift myself. I taped my drawers. All this was done before 9am. The time window I was given was between 9 and 11. By 10:50, they called and told me that it would be 1pm. Then began four hours of back and forth and an utter inability to contact those actually picking up my stuff. They finally arrived at 440. 20 minutes before my service elevator reservation was up. I had to ask for an extension and the building was not happy-they shockingly like to plan for convenience for their inhabitants coming from work. The movers did fine, although they grumbled quite a bit about helping me wrap the things I'd mentioned several times that I would need help with. But the attitude was very, "we have no idea why you're so put out." Um...I get running behind. But 6-8 hours late is bulls*it. The company credited me $25 for my trouble but I have to say, this doesn't begin to cover it. Closetbox then said a customer service rep would be contacting me to address my complaints. Evidently someone called and failed to leave a msg. I think they're scared of me, but all I've done is express dissatisfaction and I think I should be credited for a month for the awful service + extreme delay.

Do not move your stuff here. "Climate Control". It's going to be 80° in your unit. That's all they…read moreare required to provide. Also, your rent will be raised every four months until you leave. If you want real climate control you're going to need to go somewhere else. This is a nice enough property with no noticeable crime. But yeah it's not really climate control. So sad to find out after moving in. I hope this saves someone the mistake of moving in here.

Great service, synergy & prices…read more One of the most cleanest & organized storage units I've utilized. This is my third time utilizing Extra Storage Space & I'm never disappointed. All locations exude amazing customer service across the board. The fees are consistent with the sizes of the various units. It's also very helpful to have 24/7 access. Shameful plug - I only use the first floors units. The secured measures are well appreciated. For all of my storage needs, I only use Extra Storage Space. Thanks Shawn!

I've been assisted by Robert during our time renting a storage unit at this location and all I can…read moresay is his friendly demeanor and complete professionalism have been extremely helpful and helped alleviate the stressful period of moving to a new home and storing our possessions at this location. The storage units are kept clean, well-maintained, and well guarded. No complaints whatsoever, we'd definitely do business here again.

Worst storage facility!!!!! Absolutely no way to speak to live person, automated phone services…read morethat literally take you in loops. Chat does not work, impossible to speak with location manager. Received texts saying property will be up for auction 3 days after payment but no way to speak with living person to confirm. Bad bad business! Will be removing property soon and would advise against renting here.. they suck!!!!!!

I'm sure, with the proliferation of storage facilities in recent years, there are many quality…read morestorage buildings. The difference is the employees. Go see Jeff at Peachtree Parkway Storage. He is the best! Jeff will make sure you get the best storage solution at the most favorable cost for the customer. Jeff knows the spaces inside and out and will make sure you are happy!

Jeff was very professional and polite. Storage was extremely tidy and Ive never had such an easy…read moreexperience at a storage facility in my life. This place ROCKS! Thanks again Jeff & see you soon!

Great service and price! Ms. Kimberly is always helpful, pleasant, and even knows most of the…read morecustomers names. Josh was super helpful with getting my lock off(I forgot the key).

DO NOT RENT FROM THIS PLACE IF YOU VALUE YOUR BELONGINGS. My partner rented from this place for…read morearound a year and last week he had $14,000 in music equipment stolen from his unit. The lock was drilled out and several carloads were stolen, including a couch requiring multiple people to lift. My partner found out when he came back to his unit and the instantly lock fell out. His unit was right in front of a security camera and required two passcodes to enter the facility. We have been unable to contact the property manager. After we reported the issue, his unit got broken into again! The unit is not at all secure as the website claims. Also, he's had issues with leaks and had been stuck in an elevator. The police did recover one item from a pawn shop but have not turned over the identity of the culprit(s) based on the pawn shop record or the security footage. They also have not released the name of the pawn shop where the item was found. Please do not rent from here if you have unique values. My partner is a musician and will likely never recover the creative property that was stolen from here.

My wife had been checking rates for storage and this place ended up being the best. The lady at…read morethe front desk was very helpful and super nice.

Had the pleasure of doing business with Amber, who is the manager. She was polite, friendly, and…read moreprofessional. She was a bright note on an otherwise busy and tough moving day. Customer service is still a thing at her location.

I found this hidden gem while searching for a storage solution for my company's enclosed trailer. I…read morereserved a space on Sunday, went in the next day to see it and was in and out quickly. The customer service was outstanding the team was so friendly. They went above and beyond when we came to park our trailer. I would recommend anyone looking for a storage unit to check them out!

Storage Sense is a great storage solution, they were friendly and inviting from the very beginning…read more Chris was knowledgeable and humorous, making the sign up process super easy. We would highly recommend them for all your storage needs.