Excellent owners and very accommodating and very helpful! :-) They helped me obtain storage for my…read moreSUV vehicle at a short notice and we're also very flexible. Truly appreciate their support! Thank you!

Sure hoping that management will fairly resolve an issue that should be handled more appropriately…read more- especially in spite of their non-responsiveness in attempts to extricate from their facility, which allowed them to push holding contents over the month boundary, then demanded yet another month storage, when they'd be able to re-rent easily. Haven't had the call back as promised to be able to pay for the one missed month - in all this time, then be able to vacate contents immediately. Makes more sense than to hold items for ransom to auction them off!

Candie is the one that I always work with for any issue or assistant needs. I love her. Alex just…read morerecently started and he is great too. The facility is always clean including the bathroom. I love this facility and recommend this location to everyone I know.

I am sure this place is ok to store your items...however the people that work here are CLOWNS…read more Davis Drive, where it's located, is disgusting...the amount of litter is alarming. Everywhere you look there's trash. Today while walking my dogs, two "workers" came out to tell me to stay off their property, that the clients are complaining about the dog poop, and something about the "owner"...all while I was A.) walking thru an empty parking lot (what clients?) B.) literally while holding a bag of my dog's poop. Then the employees followed closely behind me to ensure that I was on the public sidewalk. Customers are so "WORRIED" about poop but not the broken glass, discarded food containers, baby items, napkins, liquor bottles, bags and the USED condoms among many other things? HILARIOUS! I hope these two also warn the gaggle of geese to not poop on "their property" either...because they're definitely crapping on their property too. Also-it's probably not too bright to harass people walking by on public property, just because they have dogs.

Well today was our BIG exit after storing our belongings at Extra Space on Westside Parkway in…read moreAlpharetta. Just an FYI...our very large 18-wheeler fit through the gate and also outside in front of the units without any issues. When I rented it, I called the 800# which the young man was extremely helpful and kind, but had us rent a 10x20 but found out that would be two small for our belongings. What he didn't tell me is the amount you rent for at the time you book is only good until one has to add more time. At that moment whatever the going rate is to re-rent is what you pay and for us it was a lot more per month. Now Rose, the manager told me to guesstimate a longer amount of time and if we leave before that time then we'd be refunded for the months unused which was very helpful. The entire staff has been kind & helpful. The location is great, never worries that our unit might be tampered with while renting. Easy access with our GMC 2500 truck. Nice roll carts to use. I might suggest you label where the bathrooms are in your facility as well as a sign on the outside of the elevators telling your renters that the office is accessible from each floor using the elevator. On departure, we asked Anna how the refund worked and she kindly explained how it worked. We were very pleased with our experience!!

--Shout out!-- Shout out to Rose for helping me get a…read morestorage unit and getting the best price possible. Rose looks out for you and is one of the few storage units that answer the phone --Location/Parking-- Plenty of space in the front office to park your car and plenty of space in the entrance of the storage unit to load and unload your items --Ambience-- Front office is setup nicely with modern desk that makes talking to the employees feel warm and inviting, but at the same time help you with your storage needs. On the wall on items that can help you with any type of move you need. --Service/Staff-- Rose has hands down gone above and beyond. After renting many storage units from many different cities. Rose is by far the best customer service experience. I plan to rent more upcoming units just because of her customer service. --Food/Products-- Storage units in the warehouse were clean and tidy. Pest controls along the wall were on point and security is top notch. --Capacity-- Plenty of space depending on the storage unit you are looking for. I recommend going bigger because the extra room can be used for a walkway or movement within your unit. --Overall-- I plan to be back to get an additional storage unit. I highly recommend talking to Rose to see all your needs and getting her recommendations before you move in and purchase/reserve a unit online.

I've been assisted by Robert during our time renting a storage unit at this location and all I can…read moresay is his friendly demeanor and complete professionalism have been extremely helpful and helped alleviate the stressful period of moving to a new home and storing our possessions at this location. The storage units are kept clean, well-maintained, and well guarded. No complaints whatsoever, we'd definitely do business here again.

Price increase $100 + within one year. Plus I had a leak in my unit and management keeps stating…read morethey'll reach out but no such luck. Do not recommend.

Fix the fraud! RE: unit located on Old Alabama Road- fraud I was told if I move from my first floor…read moreunit to the third floor I would get a lower fixed rate which you have not honor. This is rip off, fraud and stealing from your customer. This is not part of my contract. This is a fraudulent company that with no integrity. I want the District Manager, Simon Chan to do something and fix the fraud problem. Stop committing fraud and stealing from customer.

This location was very professional and prompt with answering my questions. The facility is clean…read moreand the manager is great.

The front office staff is exceptionally helpful and super friendly…read more I was able to book online. When I arrived, my space was tagged, clean and had a lock ready and waiting for me. This was such a easy process!

Public Storage has reasonably competitive pricing, but some locations do not have the…read morepristinevohysical facilities or are not maintained to present well. This location has not maintained the exterior and has badly peeling paint on the painted orange doors and there are areas of the property where the security cameras do not provide sufficient visibility to properly monitor the security of the storage units. However, the Manager (Miss Vivvie) at this property is friendly, helpful and genuine. She is a gem and delivers quality customer service.

This facility is in poor condition and managed poorly. The front gate is currently just wide…read moreopen, no entrance code required. It's been like that over a week. The overhead light in my unit has never worked. One time I went in on a Sunday and the exit gate was broken. I had to go in and talk to someone on the video screen to try and get it open and even they couldn't do it. I finally had to park my car on the wrong side of the entrance gate, go back in and talk to someone on the video screen and they had to keep the gate open for me long enough to drive out. Then today I get there and my bill is paid in full but they had cut my lock off and put a padlock on the unit. the cut lock was just left on the ground. I couldn't reach anyone on the phone (they never answer the phone) and I had to go into the lobby and talk to someone over the video screen and they said it must have been a mistake. They had to direct me to an empty unit to get a new lock and told me the combination to the lock on my unit just so I could put my own stuff away. This storage facility is terrible. I should never have rented here.

We reserved the unit, walk back to look at it. It was filthy and it was supposed to be climate…read morecontrolled but was very damp. We walked back to the office to get a refund and they said they could not refund our $30 administration fee.

BUYER BEWARE: Pricing, Contract Terms, and Risk Concern = AVOID!…read more I went through Midgard's required online signup process and immediately ran into a major issue: I was asked to provide full personal information--including photo of driver's license and payment details - BEFORE allowed to review the contract. You can see the terms with AFTER deciding to move forward in the process. This practice is unethical, at best - especially when website design that way. The pricing structure also raised red flags. The advertised "Web Special" is a short-term intro rate. See Kathy H. Jul 9, 2024, review "I have been here 3 months and they have more than DOUBLED my rent." Also see Dennis D. May 1, 2025, review, "Billing is a mess. Quick to take money without asking. Customer service is rude and unreliable." There was also a disconnect between what I was told and what I read. Two employees indicated there could be a 12-month "no rate increase" option if I declined the web special. However, the contract I reviewed allows for increases within a shorter timeframe. The contract also places meaningful risk on the renter. It states the company is not responsible for certain types of damage, including water-related issues from other units. I came across reviews describing situations where renters experienced significant damage and had limited recourse under these terms. See John F, Apr 1, 2023 review (and video), "The storage facility had a roof leak..." due to *known* unrepaired maintenance issue. "Water caused $5K in damage... The worst part is that they want *MY* insurance to pay for THEIR damage... Stay away." Overall: Between the signup process, pricing scheme, customer reviews and very lop-sided contract terms in their favor, I recommend going elsewhere. IMPORTANT NOTE: Marybeth (Mary Beth?) was amazing and went ABOVE and BEYOND what anyone would reasonably expect. She was both extremely helpful finding great unit for me and a refreshingly, professional employee. Clearly not anything like other coworkers. Unfortunately, MB doesn't have authority to make the contract reasonable and less lop-sided in favor of Midgard.

I have been here 3 months and they have more than DOUBLED my rent. Doubled it while I have NO LIGHT…read moresince move in and the AC has been broken for 45 days! I have TRIED to reach them by leaving THREE voicemails, no callback. So went up there and got an email that I was told they'd respond to. TWO emails later, NOTHING. I have my rent on "autopay" however SOMEHOW it didn't go through since I complained and now there's a lock on my unit, yet no way to contact them. Oh, and they add $10/month insurance even though I have $100k of my own. BEWARE! They are NO GOOD!!!!

Nice staff. I don't worry about people breaking into my storage unit unlike other storage units…read moreI've had.

MILDEW PROBLEM - Climate control NOT functioning. I paid way too much for my belongings to be…read moreruined. Person on duty on 9/18/20 said is best to move. No compensation. 10'X15' unit $242 #501 Extra Space Storage 2860 Holcomb Bridge Rd Alpharetta, GA 30022