Avoid this facility AT ALL COSTS…read more TL;DR My storage unit was broken into because of gross negligence on the part of management. I will be filing a small claims lawsuit. The unit next to mine was vacated a week after I moved in, and instead of properly securing it, they left it WIDE open--despite there being nearly a 2-foot gap from the ceiling, providing direct access into my unit. Unsurprisingly, over $2,000 worth of my belongings were stolen: brand new performance tires, electronics, board games, and collectibles--all gone. When I confronted management, they couldn't have cared less. Their response? "You didn't buy our insurance, so we can't do anything." Not only is that a ridiculous cop-out, but I also have my own insurance policy. What matters is that they completely failed to provide even the most basic level of security or responsibility. I might as well left my belongings on the street. To make things worse, even AFTER the police came and filed a report, they continued to leave the adjacent unit WIDE open for weeks. They knew it was an access point for theft and chose to do nothing. The facility itself is in poor condition. The units are constantly wet due to leaks in the roof. There are no security cameras inside, only one at the gate--which does absolutely nothing once someone's inside the building. No hallway cameras, no alarms, no safeguards. It's completely unacceptable. This facility failed me on every level: security, accountability, professionalism. Their negligence cost me thousands, and their attitude added insult to injury. Do not store your things here unless you're okay with losing them.

Very affordable, convenient and easy from start to finish. Spacious and carts availableread more

Everyone here is pretty friendly. The units are clean but the property could use some landscaping…read more The prices are average for the area. They do run specials on occasion, so be sure to ask. I like their hours whicg makes the units very accessible.

From my first phone call looking for a storage space, up until my last load of "stuff", Andrew and…read moreSamantha were extremely helpful, informative, and in my opinion, the perfect example of customer service!!! They answered all my questions, provided very reasonable pricing, and excellent guidance. Anything I needed to move my "stuff" they provided. The availability of the facility was perfect for me and the my space met my very demanding needs.

Price increases every couple months and they charge for insurance even if you have it. Expect to…read morepay more than you agree to.

The team at Milton Self Storage has been so helpful and amazing. Sarah is an angel and has been so…read moreeasy to work with. The facility is always clean and everyone is always eager to answer any questions we have. I am a local interior designer and am constantly helping homeowners move things in the area and they are the BEST! Thank you for all your help!!!

This location never has staff at the time they say they will be here. They don't handle units and…read moreaccounts the way they should. They forget to unlock your access when payments are made, even DAYS afterwards.

Easy check in, clean space! Helpful customer service.read more

very unfortunate, had no idea how to even get in. luckily found the security guard who gave me the…read morecode. I had movers and a rented truck. could have been a disaster!!

As long as you don't get the virtual agent Mary, my experience was good. She's lazy, not helpful,…read morenot friendly and rude!

***Games games*** by mgmt!! * Deliberately disabled entry…read morecode to claim late payment; different locks on unit to? Force another payment to get access to units: * Claimed payment late-lies. * Charged late payment of over $100 though it was well documented paid BEFORE due date!!! Have yet (over 2 months, they play rope a dope with customers -person not in who handles payments: different department handles; do not recall~repeat problem in writing; didn't get email) ** epic "convenient amnesia" **** Thieves.. do not put charge card on file-they will deliberately charge you for nothing/anything for no reason *** STAY FAR AWAY.. should be shut down permanently

Heather at the Milton GA facility is awesome. I've never met a facility manager/owner that took the…read moretime to answer my questions, let alone answer the phone! Thanks so much, I appreciate you!

DO NOT store your belongings with this company. If you're looking for a storage facility, I would…read morerecommend considering CubeSmart on Atlanta Highway instead. My experience with Extra Space Storage has been extremely disappointing. After moving my belongings into the unit, I discovered that my unit was infested with spiders, and I'm concerned there may be other pest issues as well. When I spoke with Jeanette about the situation, I found her response to be very argumentative and unhelpful. I asked for a copy of my rental agreement and the facility's pest-control schedule because I wanted to understand what pest-control measures were being taken. I was told that this had "nothing to do with me," which I found unacceptable, especially considering that I have paid more than $2,600 over the course of the year to rent this unit. I specifically paid extra for a climate-controlled unit because I wanted my belongings stored in a controlled environment. I have small children, so I'm understandably very concerned about unpacking my belongings when I don't know what may have been exposed to or brought into the unit. I am currently considering taking legal action to address the situation. Based on my experience, I do not recommend this storage company. I would strongly encourage anyone considering renting a unit here to ask detailed questions about pest control, obtain all agreements in writing, and carefully inspect the unit before storing their belongings. **I have more photos for legal purposes but I attached this video for the public's knowledge.**

--Shout out!-- Shout out to Rose for helping me get a…read morestorage unit and getting the best price possible. Rose looks out for you and is one of the few storage units that answer the phone --Location/Parking-- Plenty of space in the front office to park your car and plenty of space in the entrance of the storage unit to load and unload your items --Ambience-- Front office is setup nicely with modern desk that makes talking to the employees feel warm and inviting, but at the same time help you with your storage needs. On the wall on items that can help you with any type of move you need. --Service/Staff-- Rose has hands down gone above and beyond. After renting many storage units from many different cities. Rose is by far the best customer service experience. I plan to rent more upcoming units just because of her customer service. --Food/Products-- Storage units in the warehouse were clean and tidy. Pest controls along the wall were on point and security is top notch. --Capacity-- Plenty of space depending on the storage unit you are looking for. I recommend going bigger because the extra room can be used for a walkway or movement within your unit. --Overall-- I plan to be back to get an additional storage unit. I highly recommend talking to Rose to see all your needs and getting her recommendations before you move in and purchase/reserve a unit online.

Well today was our BIG exit after storing our belongings at Extra Space on Westside Parkway in…read moreAlpharetta. Just an FYI...our very large 18-wheeler fit through the gate and also outside in front of the units without any issues. When I rented it, I called the 800# which the young man was extremely helpful and kind, but had us rent a 10x20 but found out that would be two small for our belongings. What he didn't tell me is the amount you rent for at the time you book is only good until one has to add more time. At that moment whatever the going rate is to re-rent is what you pay and for us it was a lot more per month. Now Rose, the manager told me to guesstimate a longer amount of time and if we leave before that time then we'd be refunded for the months unused which was very helpful. The entire staff has been kind & helpful. The location is great, never worries that our unit might be tampered with while renting. Easy access with our GMC 2500 truck. Nice roll carts to use. I might suggest you label where the bathrooms are in your facility as well as a sign on the outside of the elevators telling your renters that the office is accessible from each floor using the elevator. On departure, we asked Anna how the refund worked and she kindly explained how it worked. We were very pleased with our experience!!