Well today was our BIG exit after storing our belongings at Extra Space on Westside Parkway in Alpharetta. Just an FYI...our very large 18-wheeler fit through the gate and also outside in front of the units without any issues. When I rented it, I called the 800# which the young man was extremely helpful and kind, but had us rent a 10x20 but found out that would be two small for our belongings. What he didn't tell me is the amount you rent for at the time you book is only good until one has to add more time. At that moment whatever the going rate is to re-rent is what you pay and for us it was a lot more per month. Now Rose, the manager told me to guesstimate a longer amount of time and if we leave before that time then we'd be refunded for the months unused which was very helpful. The entire staff has been kind & helpful. The location is great, never worries that our unit might be tampered with while renting. Easy access with our GMC 2500 truck. Nice roll carts to use. I might suggest you label where the bathrooms are in your facility as well as a sign on the outside of the elevators telling your renters that the office is accessible from each floor using the elevator. On departure, we asked Anna how the refund worked and she kindly explained how it worked. We were very pleased with our experience!! read more

--Shout out!-- Shout out to Rose for helping me get a storage unit and getting the best price possible. Rose looks out for you and is one of the few storage units that answer the phone --Location/Parking-- Plenty of space in the front office to park your car and plenty of space in the entrance of the storage unit to load and unload your items --Ambience-- Front office is setup nicely with modern desk that makes talking to the employees feel warm and inviting, but at the same time help you with your storage needs. On the wall on items that can help you with any type of move you need. --Service/Staff-- Rose has hands down gone above and beyond. After renting many storage units from many different cities. Rose is by far the best customer service experience. I plan to rent more upcoming units just because of her customer service. --Food/Products-- Storage units in the warehouse were clean and tidy. Pest controls along the wall were on point and security is top notch. --Capacity-- Plenty of space depending on the storage unit you are looking for. I recommend going bigger because the extra room can be used for a walkway or movement within your unit. --Overall-- I plan to be back to get an additional storage unit. I highly recommend talking to Rose to see all your needs and getting her recommendations before you move in and purchase/reserve a unit online. read more

Called Extra Space Storage regarding storage space for upcoming move to Alpharetta Georgia area. Downsizing from a house to townhouse. Nathan was very helpful in determining what size storage space I may need. Explained about climate controlled spaces and 1st and 2nd floor units. read more

I am starting my moving process and I had a few questions about a storage units. When I can into the building I was greeted by Lamar and he was extremely helpful! read more

Really good and amazing food and service server was very friendly and helpful ordering read more

Extra Space Storage - Crawfish platter amazing so good ! - Self Storage Near Me - Alpharetta, Georgia

Selecting this location for my storage needs, was a great decision! Rose is the manager at this location. She is professional, kind, caring, and her response time is immediate. She and her team, keep the facility well kept and maintained. Managers and leaders, could take a page from Rose's book. Now, please don't mistake all of the compliments. Rose runs a tight ship. The great thing about it is, she runs it with a smile and hospitable demeanor. Thank you Rose! read more

We went online and reserved a unit for our upcoming move. We called and confirmed a reservation for a 10x20 to pick up keys on July 16th (7 days later) due to us being on vacation. We arrived, only to be told that our unit was given away regardless of our reservations. What's the point of confirmation of unit if its going to be given away to the next person that walks in the door. I guess i need to learn the definition of "reserve confirmation" read more

The place is brand new, so very clean and temperature controlled which was important to us. They do nickel and dime you for everything. You must buy insurance whether or not you have existing coverage. The person behind the counter at the time I reserved space and when I moved out was one of least friendly and customer oriented people I have dealt with. It seems like she does not want to be there and it comes across loud and clear. read more

Rose was absolutely amazing!!! Her professionalism and customer service is bar none! She made me feel appreciated as a customer and comfortable like a friend. I happily leave the glowing review, because it is well deserved. Outstanding! read more

They were very clean & the units were great - mostly new for the most part. I felt very happy & secure about the amount of security they have, not anyone can just go in the buildings or go through the gates read more

I did a lot of research trying to find a storage unit and this location was perfect. Rose & Anthony provided excellent customer service. They answered all my questions to help me choose the right unit for me. The property is wonderfully maintained and I recommend this location to everyone. read more