Excellent owners and very accommodating and very helpful! :-) They helped me obtain storage for my…read moreSUV vehicle at a short notice and we're also very flexible. Truly appreciate their support! Thank you!

Sure hoping that management will fairly resolve an issue that should be handled more appropriately…read more- especially in spite of their non-responsiveness in attempts to extricate from their facility, which allowed them to push holding contents over the month boundary, then demanded yet another month storage, when they'd be able to re-rent easily. Haven't had the call back as promised to be able to pay for the one missed month - in all this time, then be able to vacate contents immediately. Makes more sense than to hold items for ransom to auction them off!

Candie is the one that I always work with for any issue or assistant needs. I love her. Alex just…read morerecently started and he is great too. The facility is always clean including the bathroom. I love this facility and recommend this location to everyone I know.

I am sure this place is ok to store your items...however the people that work here are CLOWNS…read more Davis Drive, where it's located, is disgusting...the amount of litter is alarming. Everywhere you look there's trash. Today while walking my dogs, two "workers" came out to tell me to stay off their property, that the clients are complaining about the dog poop, and something about the "owner"...all while I was A.) walking thru an empty parking lot (what clients?) B.) literally while holding a bag of my dog's poop. Then the employees followed closely behind me to ensure that I was on the public sidewalk. Customers are so "WORRIED" about poop but not the broken glass, discarded food containers, baby items, napkins, liquor bottles, bags and the USED condoms among many other things? HILARIOUS! I hope these two also warn the gaggle of geese to not poop on "their property" either...because they're definitely crapping on their property too. Also-it's probably not too bright to harass people walking by on public property, just because they have dogs.

Worst storage facility!!!!! Absolutely no way to speak to live person, automated phone services…read morethat literally take you in loops. Chat does not work, impossible to speak with location manager. Received texts saying property will be up for auction 3 days after payment but no way to speak with living person to confirm. Bad bad business! Will be removing property soon and would advise against renting here.. they suck!!!!!!

Price increase $100 + within one year. Plus I had a leak in my unit and management keeps stating…read morethey'll reach out but no such luck. Do not recommend.

Fix the fraud! RE: unit located on Old Alabama Road- fraud I was told if I move from my first floor…read moreunit to the third floor I would get a lower fixed rate which you have not honor. This is rip off, fraud and stealing from your customer. This is not part of my contract. This is a fraudulent company that with no integrity. I want the District Manager, Simon Chan to do something and fix the fraud problem. Stop committing fraud and stealing from customer.

This place is the BESTEST! I went there to rent and they are very professional and very customer…read morefocus. Rose helped me and she went above and beyond the call of duty. She always smiled and multitasked in a way that it was very impressed. I can barely chew gum and tied my shoe but Rose was able to assist me while assisting another customer on the phone while being professional and having a big smile. Rose and Emily, they sure make you feel welcome glad that you are their customer. I would give 10 stats but the maximum is 5.

The front office staff is exceptionally helpful and super friendly…read more I was able to book online. When I arrived, my space was tagged, clean and had a lock ready and waiting for me. This was such a easy process!

Public Storage has reasonably competitive pricing, but some locations do not have the…read morepristinevohysical facilities or are not maintained to present well. This location has not maintained the exterior and has badly peeling paint on the painted orange doors and there are areas of the property where the security cameras do not provide sufficient visibility to properly monitor the security of the storage units. However, the Manager (Miss Vivvie) at this property is friendly, helpful and genuine. She is a gem and delivers quality customer service.

This is a really great service, especially for someone like me who didn't have people lined up…read morewaiting to help move my belongings into storage. Closetbox picked my things up from a Public Storage unit which had been broken into (this the reason for moving my things out) and delivered them to their facility. Unfortunately, I experienced a financial setback and could not afford to keep using Closetbox. They did something incredibly kind for me-they delivered my stuff to a location of my choice within a 20 mile radius of their facility for free!!!!! They're not just a business, they are kind and compassionate people.

Well I guess I'm an outlier but it's probably useful for me to share my experience. I had a very…read moreeasy time booking my service and the estimates for moving things was fine, although it was a bit strange that a couple of lamps raised my rate/month by $5/month. (Doesn't make any sense? Let's keep going). Evidently there's important fine print in the pick up confirmation email regarding what the mover will and will not do. They will pick up your stuff, but you're expected to disassemble your own bed and wrap all glass and mirrors. I didn't mind paying for these services, but they definitely need to share this information when you book over the phone. I would venture that a good chunk of people have at very least never disassembled a bed. I called them twice to let them know I would need help. Evidently this was confusing each time I told them because they all seemed to forget I told them. Then the day of the pick up came. I went to my old apartment and wrapped the glass I could lift myself. I taped my drawers. All this was done before 9am. The time window I was given was between 9 and 11. By 10:50, they called and told me that it would be 1pm. Then began four hours of back and forth and an utter inability to contact those actually picking up my stuff. They finally arrived at 440. 20 minutes before my service elevator reservation was up. I had to ask for an extension and the building was not happy-they shockingly like to plan for convenience for their inhabitants coming from work. The movers did fine, although they grumbled quite a bit about helping me wrap the things I'd mentioned several times that I would need help with. But the attitude was very, "we have no idea why you're so put out." Um...I get running behind. But 6-8 hours late is bulls*it. The company credited me $25 for my trouble but I have to say, this doesn't begin to cover it. Closetbox then said a customer service rep would be contacting me to address my complaints. Evidently someone called and failed to leave a msg. I think they're scared of me, but all I've done is express dissatisfaction and I think I should be credited for a month for the awful service + extreme delay.

This facility is in poor condition and managed poorly. The front gate is currently just wide…read moreopen, no entrance code required. It's been like that over a week. The overhead light in my unit has never worked. One time I went in on a Sunday and the exit gate was broken. I had to go in and talk to someone on the video screen to try and get it open and even they couldn't do it. I finally had to park my car on the wrong side of the entrance gate, go back in and talk to someone on the video screen and they had to keep the gate open for me long enough to drive out. Then today I get there and my bill is paid in full but they had cut my lock off and put a padlock on the unit. the cut lock was just left on the ground. I couldn't reach anyone on the phone (they never answer the phone) and I had to go into the lobby and talk to someone over the video screen and they said it must have been a mistake. They had to direct me to an empty unit to get a new lock and told me the combination to the lock on my unit just so I could put my own stuff away. This storage facility is terrible. I should never have rented here.

We reserved the unit, walk back to look at it. It was filthy and it was supposed to be climate…read morecontrolled but was very damp. We walked back to the office to get a refund and they said they could not refund our $30 administration fee.

BUYER BEWARE: Pricing, Contract Terms, and Risk Concern = AVOID!…read more I went through Midgard's required online signup process and immediately ran into a major issue: I was asked to provide full personal information--including photo of driver's license and payment details - BEFORE allowed to review the contract. You can see the terms with AFTER deciding to move forward in the process. This practice is unethical, at best - especially when website design that way. The pricing structure also raised red flags. The advertised "Web Special" is a short-term intro rate. See Kathy H. Jul 9, 2024, review "I have been here 3 months and they have more than DOUBLED my rent." Also see Dennis D. May 1, 2025, review, "Billing is a mess. Quick to take money without asking. Customer service is rude and unreliable." There was also a disconnect between what I was told and what I read. Two employees indicated there could be a 12-month "no rate increase" option if I declined the web special. However, the contract I reviewed allows for increases within a shorter timeframe. The contract also places meaningful risk on the renter. It states the company is not responsible for certain types of damage, including water-related issues from other units. I came across reviews describing situations where renters experienced significant damage and had limited recourse under these terms. See John F, Apr 1, 2023 review (and video), "The storage facility had a roof leak..." due to *known* unrepaired maintenance issue. "Water caused $5K in damage... The worst part is that they want *MY* insurance to pay for THEIR damage... Stay away." Overall: Between the signup process, pricing scheme, customer reviews and very lop-sided contract terms in their favor, I recommend going elsewhere. IMPORTANT NOTE: Marybeth (Mary Beth?) was amazing and went ABOVE and BEYOND what anyone would reasonably expect. She was both extremely helpful finding great unit for me and a refreshingly, professional employee. Clearly not anything like other coworkers. Unfortunately, MB doesn't have authority to make the contract reasonable and less lop-sided in favor of Midgard.

I have been here 3 months and they have more than DOUBLED my rent. Doubled it while I have NO LIGHT…read moresince move in and the AC has been broken for 45 days! I have TRIED to reach them by leaving THREE voicemails, no callback. So went up there and got an email that I was told they'd respond to. TWO emails later, NOTHING. I have my rent on "autopay" however SOMEHOW it didn't go through since I complained and now there's a lock on my unit, yet no way to contact them. Oh, and they add $10/month insurance even though I have $100k of my own. BEWARE! They are NO GOOD!!!!

Nice staff. I don't worry about people breaking into my storage unit unlike other storage units…read moreI've had.

MILDEW PROBLEM - Climate control NOT functioning. I paid way too much for my belongings to be…read moreruined. Person on duty on 9/18/20 said is best to move. No compensation. 10'X15' unit $242 #501 Extra Space Storage 2860 Holcomb Bridge Rd Alpharetta, GA 30022