Renter beware of online specials and this company!!!!…read more The online special was 3 months free and then $109 per month. We were just notified that when our 3 months is almost up the monthly rate is now $323 a month not $109. We argued with an agent who finally agreed to only charge us double ($216) the advertised special that we agreed to. I feel like this is a bait and switch scam. Get people to move in all of their stuff and then raise the rates. You must provide notice 10 days in advance of moving and provide photos of the empty unit. I don't trust that the current double rate won't be changed the following month. Disappointed at move in to find lights missing in our unit. I asked to have them replaced. After 2-3 weeks I replaced them myself. Multiple lights were out throughout the hallway where our unit was, so I complained about that as well. They did fix those. As people move in/out they leave trash in the hallways, so I had to complin about that as well. They did clean up the trash. There is a person assigned to the facility for these issues, so I'm not clear why these items are not handled without me complaining. I should have followed my own advice to my kids. Anything too good to be true, is too good to be true. I'm very frustrated that my only recourse is writing this review. I would never recommend that anyone use this company. Also, the only person they will speak to is the person who opened the rental agreement, which is my wife. She's too nice, so negotiating the reduced rent amount was a bit of a challenge. Update on 01/10/26 to my original review on 01/08/26. Steve the owner responded to my post, which I had hoped would have me writing a positive update. Unfortunately, we could not contact him directly. We left multiple voicemail messages with the Go Store It AI answering bot. A human called back and asked me to text a copy of the Yelp review with Steve's response to the phone number the representative was calling from, which I did. My wife also went to the company web page and sent a copy of the same information via email. We just received a call from Omar at Go Store It. He explained that there was nothing they could do for us. He then said the price increase was across the board for everyone, because the value of the property the facility sits on went up. Omar said that the 10x30 unit we rent is now +$400/mth, and the $216/mth rate we were given was a really good rate. Our image is that the $216/mth will only be good in February and then essentially double again in March. Based on the discussion with Omar, it sounds like our storage fees will continue to skyrocket. This company is unconscionable, and you would have to be crazy to do business with them after reading this review. Update 01/21/23 We moved out of the storage facility this past Saturday. As we were leaving, we ran into a couple that had been long term renters. They said this storage facility has a history of constantly raising rates. They said that they played the company's game and opened different accounts to move from unit to unit, so they kept a reasonable rate. We decided to move about a mile away into a comparable size unit at Extra Storage Space. That company was honest, explaining the first month was free and the discounted rate was guaranteed for 4mths, before going to the normal rate. Their normal rate will still be lower than what Go Store It was planning to charge us. When we provided our move out notice, the virtual agent never asked why we were leaving. Overall, I believe we received poor service, and it appeared that the company didn't care about customers. I think this explains the multiple empty storage units that we used as staging areas for small stuff, while we packed out the moving truck.

So dissatisfied with the level of customer service. I have been a long time tenant and noticed the…read moreprices dropped after over paying them for about a year or two I called to ask if they would work with me to reduce the cost of my units .I was not asking for anything free but felt I should be able to get my units reduced to the lower price. I did not even ask for all 3 of them to be lowered just asked for help on 1 or even 2 . Was flat out told I would need to remove my unit to another unit to get a lower price HOW does that even make SENSE if I could get all my stuff out there today I would..DO NOT RENT here unless you like being ripped off .Customer service is awlful

Superb customer service, Mr. JJ and Ms. Saundrina is very professional and went above and beyond to…read moreassist me. I highly recommend this place

My experience at extra storage was exceptional. I would recommend it to anybody. Space was clean…read more Customer service is exceptional.

If I could give Zero Stars I would. It is the Worst storage facility I have ever used. It's not…read moreClimate Controlled It's over 85° and what little air there is its turned off at night. There are barely any lights to see outside or around the building. The prices go up every few months upwards of $80 increases for no reason. The carts provided have changed and so small you can barely fit a row of boxes. It's insane. The units themselves may or may not have working lights for you to even see, yet the rates go up regardless. You have to pay extra for 24/7 access as if it wasn't already expensive enough. I never write reviews but please heed my warning Do Not Use This Storage Facility! You will regret it. It's HORRIBLE!

Marge was very helpful! She made it so easy for me to get a storage unit and it only took 30…read moreminutes:)

Hi folks- This is a clean, convenient and well run MONTH TO…read moreMONTH storage. Earl, the manager, could not be more helpful or friendly. My one star deduction is based upon corporate policy which allows rate hikes from month to month depending on supply and demand of units. We have a 10'x7' unit that was $132 for the first 2 months, and has now jumped to $158. Just be aware of this going in- not sure there is any cap on the increases, and you will have to decide how much you are willing to put up with before moving elsewhere- and if the demand is high enough to generate yet another rate hike, you may have difficulty finding other more reasonable options.

I have rented storage units many times in the past and interviewed multiple places this time. There…read morewas no one that compared to this facility and the employee Chamberlain who was extremely professional and determined to solve my needs. I highly recommend this ExtraSpace Storage!!!

A queen safe environment for your stuff. Ian in the front office is great to deal with. Really good…read moreguy. Helped us out with closing down and storing my mother-in-law's household items. Would highly recommend this location for its ease of access, convenient location, and secure, clean storage.

Couldn't be happier with my choice to store my belongings at AAAA Self Storage in Buford. They had…read moreseveral size units to choose from, Staff is more than helpful, price is great, grounds are clean and secure.

WARNING: Rodents, Damaged Property & Missing Items…read more I normally do not leave reviews, but I feel obligated to warn others about my experience at this Public Storage location in Suwanee on McGinnis Ferry. I rented both an outdoor unit and an indoor unit, and unfortunately both were affected by what appears to be a serious rodent problem. When I went to check my belongings, I discovered that rodents had chewed through and damaged multiple items stored inside the unit. This is incredibly frustrating because the whole purpose of renting a storage unit is to protect your belongings, not have them destroyed. Even more concerning, I noticed some items were missing from my units. I cannot say exactly what happened, but discovering missing property raised major concerns for me about the security of the facility. My experience with management was also disappointing. When you're dealing with damaged and missing belongings, you hope the situation will be handled with care and professionalism. Unfortunately, that was not my experience. Yes, I had insurance on the unit and will be filing claims, but insurance doesn't replace the stress, time, and sentimental value of what was lost or damaged. I'm leaving this review to help others make an informed decision before storing their belongings here. Things I recommend if you consider this location: * Inspect the unit carefully before renting * Ask about pest control and security measures * Avoid storing valuables or sentimental items Personally, after this experience, I would not rent from this location again

I have had storage here for the past year or so, and it never fails every time I come up the…read moremanager or whoever is working is never there and always on break, they also stated that since I got the smallest unit it would only be $65 per month, after about seven months and they changed it to $88 a month without telling me so they have no record that I verified it would be OK because I could honestly just go anywhere else, unfortunately for me this place was very convenient for work but now that I moved I got to look at other storage units and public storage is not the one for me. I am currently waiting outside in the cold pass the time that it said someone would be here very disappointed and I hope I never have to do business here again. I'm going back to "U store it".

Rob and the staff here at Ga 400 Storage are fantastic. Always friendly and helpful. I have…read morereccommended them to friends.

We rented 2 storage units there for almost 2 years. We just moved out this weekend and we found…read moreeverything in prestige condition. The stuff is very helpful with great communication skills. Prices were good as well!

I rented two u-hauls in the last two days and Stacy was very helpful in the whole process. Very…read morefriendly and answered every question I had. If I ever need a u-haul again, which I highly doubt I will because moving sucks, I would come back to Stacy here.

I reserved a U Haul here several days in advance. All I got was one email confirming it and nothing…read moreelse. I showed up early on the day I needed it and no one was at the office. I requested it for 10am and no one showed up to even unlock the office until 10:20 (business hours say they open at 9?). Was on a time sensitive schedule and this set me back a bit which was unhelpful. I called every number I could find and no one would pick up. Very unprofessional. Very unhelpful. Not using this service ever again. Don't recommend it. At the least, I don't recommend this location. If you're renting a U Haul use a real U Haul location because this was a nightmare and a hassle. Very unimpressed. Whoever owns this should be very disappointed in their service. I will be steering people away from this location.

The good: the truck did not break down and made the 200 mile round trip…read more The bad: truck A/C only worked below about 40 miles per hour. At highway speed (for about 180 of the 200 mile trip) the A/C worked maybe 10% of the time in 85+ degree weather. Driving into the sun towards the end of the day. The ugly: Booked labor to unload truck thru uhaul website. The labor crew to unload the truck never showed up (they did call to say that had been double booked). They showed up the next day (so incurred a 2nd day of truck rental). The app to use times out when uploading photos (multiple times). And prevented me from recording damage to the truck (but I have time stamped photos and video of the damage of the truck, taken with a cell phone camera and cellphone flashlight). The above is uhaul corporate issue Below is the specific Uhaul facility issue. Checking out the truck, in the dark, because the facility parks trucks with minimal lighting, shoulder width apart and backed up to a dirt berm makes it difficult. Tried to use app to take self photo and of drivers license - app from link timed out constantly. Clerk had to take photos. First truck was stuck between other trucks - they found another truck. Checkout of truck was done in the dark. No lights - difficult to checkout using cell phone camera (to see and document damage that existed to truck). Tried to use app to report status of truck, it timed out while uploading photos of damage. Tried to use link again, said link had expired and to call 800 number. Was told by 800 number screener it would take 15-30 minutes to get someone to discuss app issue. Gave up - had purchased the insurance so that should take care of any damage. While driving the truck, 200 miles round trip during the day - the A/C did not work consistently. maybe 90% of the time NO air flow. Was told today when checking in the truck, that "air conditioning is a luxury" even though Uhaul website says trucks have air conditioning and that it doesn't say "it is a luxury". Try driving 200 miles in 86 degree temperatures. Also contracted thru uhaul for laborers to unload the truck - they had overbooked and never showed up. Had to keep the truck for a second day until they showed up today. Uhaul counter representative said AC was a luxury - not guaranteed. Uhaul counter representative said that the labor company was a 3rd party company (true) and the 2nd day wasn't their (uhauls) fault. True, but there is some culpability by uhaul for their contract company. I mentioned to the counter lady that she was the "face" of Uhaul from the customers perspective - and she didn't really seem to be concerned with either the AC, the dark/night time checkout or the labor issues causing a 2nd day of truck charges. (she did apologize for it though). What uhaul web site says about 15 foot truck: What are the features of a 15' truck? Large, roomy cab with seating for 3 adults Air conditioning Automatic transmission Air bags AM/FM radio Disc brakes Above doesn't mention that A/C is a "luxury" - so maybe FALSE advertising? Would I use uhaul again? I would probably check out other companies first. I am so glad I didn't have this issue 5 years ago when my son moved 1500 miles - we were going to rent a 15 foot truck (to pull his car) but decided not to. Driving across mid west at the start of summer with no AC would have been...not good. The truck happened to be registered in Arizona - and the temperatures today there were over 100 degrees. I would say if someone had that truck in AZ today they would not have considered it a "luxury"! This is describing what the labor portion from the uhaul website. while it does mention a 3rd party company, they are ON THE UHAUL website and I would be willing to be that Uhaul corporate gets a commission from every booking thru the website from the labor company. Uhaul is the "face to the customer" for that transaction! Moving Help® is an online marketplace that connects you to local, affordable moving companies. Find Moving Helpers® that meet your needs when you sort search results by overall rating, lowest cost, and services offered. On moving day, simply pick up your reserved U-Haul® truck or trailer rental and necessary moving supplies and equipment, then leave the loading and unloading to Moving Help®. Customize your order to fit your move! Reserve Moving Help® by the hour, starting at two hours, to get just the right amount of help for your move.

Had an appointment to have hitch installed on my car at 11:00am. Person who does installs wasn't…read morethere and they didn't know what time he would be in. They finally got in touch with him and he was on in way in. An hour and 20 minutes later he's still not there. I left and will not return.