Crumbl - Provo

292

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6 years ago

Should Crumbl get five stars? It is really a close call for me. Yes, their cookies are moist, soft, long-lasting (well, I guess that is a relative term, because they don't seem to last long around me), and a sure comfort food for a long day, hard work situation, finals, or just the way to put the cherry on top. Their standard flavors of sugar cookie and milk chocolate chip are great, but my favorites are not the dailies. My hands-down favorite is the peanut butter. The cookie has a crispy outer layer with the thinnest coating of sugar and an inner filling of peanut butter. This was a favorite that my mother made that I had never had anywhere else and along came Crumbl to legitimately challenge my childhood love. Our family has taste tested every flavor of Crumbl Cream and they are legit. Just the right size to satisfy your cravings yet no so much that you feel guilty nor have to add another couple of miles to your run. And can I give a shout out to their new mobile app?! They now have custom ordering so you can have any cookies you want in your mobile app order! This is HUGE! Now, Crumbl has an almost fatal flaw. I am sorry, but I always have to be honest, and I never fail to mention this when going into a store or in a social media DM. They need to make SEMI-SWEET (or dark) CHOCOLATE CHIP COOKIES a DAILY flavor! Hello, Crumbl! Are you listening? I really do feel this way, but I still love me some Crumbl. read more

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Crumbl C.

You are so awesome Brent! Thanks for the great review! We will have…

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Elias M.

21

164

336

3 years ago

More like 3.5 stars for me. Got their party box. Told them to do it randomly. It was alright. Their chocolate chip cookie is the best. Also, it was my first time and I underestimated how thick their cookies are. Really really thick! Honestly I can eat like 1/4 of 1 cookie and that'll be enough for me. That being said, party box is good-- especially for a lot of ppl. I would recommend cutting them up since one is very filling! read more

Crumbl - Provo - Assorted Party Box (Featured Item) - Bakeries Near Me - Provo, Utah

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Faith W.

0

1

0

9 months ago

alr cookiee im gluten free, not much options. still decent ig idk man how good can a cookie be i make em better

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Shannon B.

33

138

735

4 years ago

New flavors every week, delicious combinations, giant portions, delivery, pickup, and let's be honest, some bomb marketing videos, are what make Crumbl Cookies a groundbreaking success in the cookie industry! Although I disagree with their use of the dreaded milk chocolate chip (semi-sweet all the way!!!!) I have really enjoyed trying out their new flavors on occasion from week to week! I love their new chocolate cookie base, and they really do a great job listening to their customers and making changes based on our preferences! Ready to take it to the next level? Try out their Crumbl cream. Fantastic flavors and delicious combinations pair perfectly with the cookies of the week, or just to enjoy by themselves! Pro tip: make your cookies nice and warm at home and add Crumbl cream on top for a delightful pazookie experience! No shade from me here. I am a cookie aficionado and while we all have our preferences, I think Crumbl does a great job of pleasing our inner child, our dessert cravings, and making us hungry for more each next week. read more

Crumbl - Provo - Bakeries Near Me - Provo, Utah

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Business owner information

Crumbl C.

Hi Shannon. Thank you for the awesome rating! We appreciate you so…

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Nancy G.

0

10

1

2 years ago

Get service and yummy creative cookies! I like the cookie cutter so I can share with my friends.

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Chase C.

24

197

485

5 years ago

Always love the cookies and the friendly, smiling staff. However, you let me down this time! Isn't the point of curb side pickup, your app saying you'll bring it right out, and you asking about what my car looks like, to bring it to my car when I've indicated I'm there? It would have been nice to know that you don't do that so I could have saved 15 minutes of waiting in the parking lot. I mean, there was 3 employees just standing around when I finally walked in. I highly recommend updating this service expectations so your customers can better know what to expect! read more

Crumbl - Provo - Flavor of the week cookies - Bakeries Near Me - Provo, Utah

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Nicole H.

17

2

0

2 years ago

Good cookies and fun to see what the cookies of the week are. The pocket pies are good only when freshly made.

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Alex S.

Thank you for your kind words! We're thrilled that you enjoyed our…

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Lisa F.

186

262

91

5 years ago

Lightning fast delivery. I had some cookies sent to a friend who is sick. They updated me with texts on the status of the delivery. And, unlike another time from another store, they didn't forget to write my note included with the order. I think my friend enjoyed it! Of course I know the cookies were amazing. Everyone does. read more

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Mai P.

Greetings Lisa, Thanks so much for taking the time to share your…

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Steve M.

38

15

17

3 years ago

Crumbl cookies is attempting to remain a relevant dessert establishment in Provo however my most recent experience left me greatly lacking in quality. The cookie weight/size has shrunken 25% or more over the past year as shown by my photo it doesn't even come close to touching the sides of the box as it previously did. read more

Crumbl - Provo - Double Chocolate PB - Bakeries Near Me - Provo, Utah

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Lisa C.

83

3

1

2 years ago

The last two times I ordered from this location I never got my order! The customer service is not great when you call I've had to call two times to get a refund. read more

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Alex S.

We appreciate your feedback and apologize for the issues you…

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Ben D.

0

19

15

4 years ago

I am definitely a crumbl fan. Love the concept of 4 restating flavors weekly. Their marketing is amazing with an awesome app. Always makes me want to come in and try the flavors of the current week! Good service at this location and they do a good job on having the flavors available unlike a few other locations I've been to. read more

Crumbl - Provo - Red velvet white chip. - Bakeries Near Me - Provo, Utah

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Pam C.

6

4

0

2 years ago

We go here a lot and do the rewards and this is the second time I have built rewards for money off and I somehow lose all my rewards but you can see all my visits but the reward for money off disappears. some kind of scam they are doing to save a buck read more

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Alex S.

Hey there, we're sorry you had a frustrating experience. Our team's…

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Austin S.

52

20

6

3 years ago

If I could give it, zero stars, I would. I placed an order in the app and I waited outside the restaurant in my car for 20 minutes. After noticing that no one was going in or out I just decided to walk inside. Not a single person was in there when I walked in. There were three workers just minding their own business. I don't know what they were doing, but I think it's just ridiculous that I was charged for a service fee for the curbside pick up when I had to walk in the restaurant to even get my cookie because of the horrible service.. as soon as I said, what happened I guess they weren't keeping up-to-date on their computer and monitor because they were just in their own world. read more

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Rebecca W.

0

1

0

2 years ago

Good and fast service and even better cookies. Always a good variety. Hard to not stop at regularly

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Alex S.

We're delighted to receive your awesome rating and your kind words…

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Grant G.

0

4

0

2 years ago

I'm a usual crumbl cookie guy...needless to say I never get disappointed from here! Highly recommended.

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Alex S.

We're delighted to receive your awesome rating and your kind words…

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Brad P.

0

1

0

2 years ago

Love crumble cookies!! Love that they put a weekly menu with new cookies. Great service and options!!

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Alex S.

Thank you so much for taking the time to share your positive…

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George F.

Elite 21

828

82

160

7 years ago

Crumbl takes baking cookies to the next level. This new age/millenial cookie shop makes delicious (huge) gourmet cookies. Crunchy on the outside, chewy on the inside, they're so dense and buttery you'll probably only be able to eat one. I highly recommend the classic chocolate chip, or the Nutella sea salt. Unlike most baked goods, these cookies are still delicious the next day! My experience was amazing at the Crumbl in Provo, UT. We waited for about 10 minutes for our freshly baked party box (One Dozen, of which you can ask for a variety of different flavors), so while we waited one of the employees offered us some fresh samples! The line was pretty long, but it was Valentine's day so that was sort of expected. It went by quickly, though. They also have a rewards system to get discounts or free cookies if you buy a substantial amount (the points add up every time you go). Check out Crumbl! read more

Crumbl - Provo - Free Samples :) - Bakeries Near Me - Provo, Utah

Crumbl - Provo - Party Box! - Bakeries Near Me - Provo, Utah

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Amelia S.

Elite 21

18

123

380

5 years ago

Still the best late night cookie shop around. Our group didn't love the mint brownie flavor, but other than that, we're obsessed! Fast service, warm cookies, little grease! read more

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Maddy B.

164

220

485

7 years ago

Since Crumbl is one of several similar cookie delivery places in Utah Valley, I'm going to highlight some differences that make it stand out from the rest and the ways it's similar to places like Chip. Similar: - Cookie size: all the cookies are huge and gooey in the middle; meeting the standard Chip established. - Price: Even though you can buy a larger box than at other places, the price of $10 for 4 is consistent. - Delivery: don't worry, you can get your faves delivered to your door here, too! Different: - Flavor variety: instead of a specialty of the month, they have a few new flavors each week in addition to the regular chocolate chip and sugar cookie. - Number of cookies available to buy: at Crumbl, you don't have to buy 4 cookies at once. They have lots of options for different amounts you can buy; a much more practical and versatile system. - Chocolate chip quality: I personally think the chocolate chip cookies at Crumbl are better than the others I've tried in places such as Chip. It's less greasy, has a richer flavor, and I think approximates the quality of homemade better. read more

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Isac R.

0

1

0

3 years ago

This is the 2nd time I order cookies from this store to be deliver and they DO NOT DELIVER! I had a return missionary to surprise with cookies, but they never came. Still waiting for reimbursement. COOKIES GREAT, just pick them up! read more

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Sydney S.

39

73

77

6 years ago

With weekly flavors, Crumbl cream, social media giveaways, & tons of locations, you really can't go wrong. Faves include Oreo, cinnamon roll, classic chocolate chip, and double trouble. Follow online for the new flavors released on Sundays! read more

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Riley N.

294

383

425

5 years ago

I'm surprised to see such little reviews and ratings for this place. The cookies are fantastic. I wish the cookies were cheaper to be more affordable. I definitely would get more cookies from this place if it was more affordable. But other then that the cookies are dreamy so I can't be to butt hurt about it. I highly recommend getting cookies from here for events. read more

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Mai P.

Greetings Riley, Thank you for taking the time to share your…

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Lauren M.

0

7

5

5 years ago

Bex here is my favorite worker. She's a cute sassy red head and she really hit us up a good discount. 10/10 recommend and plz someone give that lady a big fat RAISE! read more

Crumbl - Provo - Crumbl!!! - Bakeries Near Me - Provo, Utah

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McKay C.

610

9

0

7 years ago

DO NOT PLACE AN ONLINE MOBILE ORDER WITH THIS LOCATION!! I ordered a box of cookies to be delivered to an apartment building not even a block away. They used door dash to deliver the cookies. However, instead of coming to the apartment number they went to the front office. Issues happened and I didn't get my order until almost two hours after placing it. Crumbl didn't even offer to compensate or give a discount. Very disappointed with this location. read more

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Haven W.

Thanks for leaving us a review, McKay. I'm so sorry to hear about…

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Daniel M.

1

15

7

6 years ago

They provided fast service and It is a very clean space. The workers looked and acted dedicated. The cookies change very often, so it is hard to judge all of the flavors. Overall they are either okay, or good. I have yet to have a great cookie from Crumbl. The prices are high for a cookie of this quality. read more

Crumbl - Provo - Cookies - Bakeries Near Me - Provo, Utah

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Dallas A.

324

877

1641

7 years ago

The cookies here are fine--I prefer the chocolate chip cookies from Chip and Goodly Cookies better, but Crumbl has a specialty cookie menu that changes weekly and has a couple of interesting flavors. My problem with Crumbl was their customer service. I recently ordered cookies for some friends who were going through a hard time, and I sent a note to go along with the delivery. Unfortunately, the note looked like it had been written by a third grader, and was written very fast because the message I submitted was different than the one written. The vibe of the note came across like I didn't really care about my friends because it looked rushed and unprofessional. I've ordered the same delivery service from multiple other cookie companies, including Chip and Goodly, and never had this problem. If you're going to gift Crumbl, do yourself a favor it deliver it yourself. Otherwise, you might be better off finding cookies elsewhere. read more

Crumbl - Provo - Management should designate a staff member with good penmanship to write all delivery notes... - Bakeries Near Me - Provo, Utah

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Hannah H.

0

11

2

7 years ago

Crumbl is fun. It has fun flavors and different stuff every week that keeps you coming back to expect it to be better than last time. The cookies are overpriced for the quality of them but I'll probably keep coming back just for the experience of trying fun new flavors. read more

Business owner information

Haven W.

Thank you for your review and feedback, Hannah!

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Cole D.

494

1553

2930

7 years ago

I love this place's branding. The cinnamon cookies are by far their best. The shop inside is really cool and clean. The overall feel of the bakery is really friendly. read more

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Tori D.

113

22

12

7 years ago

Biscotti was my favorite but we couldn't help but try them all. I love that they warm the cookies. read more

Business owner information

Haven W.

Thanks for the review, Tori! We are so glad you enjoyed!

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Harvey U.

0

11

0

5 years ago

Love this place!! Cookies are always awesome and the people working are super friendly.

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Isabelle C.

1

17

7

5 years ago

I've gotten cookies from various Crumbl locations and this Provo location is the best-- no lies! They always taste more fresh compared to other locations! I've also been very impressed with Provo's delivery service-- this is one of my go-to gifts: sending those I love a pink box of tasty heaven! Their classic chocolate chip is my favorite. read more

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Megan L.

103

105

82

4 years ago

We ordered cookies and ice cream. The NY cheesecake cookie was AMAZING! The rest were just ok. The Ice cream was really good too.

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Paulo I.

Elite 22

56

79

92

6 years ago

I absolutely love cookies and I am always down to try cookie places. Crumbl cookies are amazing. I love the fact that they have multiple flavors and they are constantly rotating them. The cookies are very fresh and you can see them baking them right there. Usually the frosting is put on your cookie right in front of you after you order. The Pumpkin Caramel cookie is incredible and different from other cookies I have tried. The Buddy Muddy cookie, on the other hand, wasn't the best. The peanut flavor is very strong and takes over all the other flavors. I would go a little lighter on the peanuts for that one. The traditional chocolate chip cookie is also very good, however, they couldn't beat their competitor, Chip cookies on that one. They CCC wasn't as soft and tasty but still good. Bottom line, if you are looking for a variety of flavors or ice cream included in your order, go for Crumbl; if you are just looking to enjoy a traditional chocolate chip cookie, go for Chip. They have less flavors but their recipes are better. read more

Crumbl - Provo - Brownie Smore's Cookie - Bakeries Near Me - Provo, Utah

Crumbl - Provo - Pumpkin Caramel Cookie - Bakeries Near Me - Provo, Utah

Crumbl - Provo - Chocolate Chip Cookie - Bakeries Near Me - Provo, Utah

Crumbl - Provo - Muddy Buddy Cookie - Bakeries Near Me - Provo, Utah

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Business owner information

Mai P.

Thank you Paulo!

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Adrie H.

0

100

63

6 years ago

Fast and efficient and delicious! Crumbl's cookies are my favorite and this location does not disappoint. I ordered 2 dozen cookies at 10am and they were delivered in minutes. read more

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More info about Crumbl - Provo

154 W 1230th N
Provo, UT 84604
Directions
(801) 823-1544
Call Now
Order Takeout or Delivery
Start Order
Visit Website
http://crumblcookies.com

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Hours

What time does Crumbl - Provo open?

Crumbl - Provo opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Crumbl - Provo close?

Crumbl - Provo closes at 10:00 PM on Monday, Tuesday, Wednesday and Thursday.Crumbl - Provo closes at 12:00 AM (Next day) on Friday and Saturday.Crumbl - Provo is closed on Sunday.

Mon-Thu 8:00 AM - 10:00 PMFri-Sat 8:00 AM - 12:00 AM (Next day)Sun Closed

Payment methods

Does Crumbl - Provo take credit cards?

Yes, Crumbl - Provo takes credit cards.

Food & Alcohol

Does Crumbl - Provo have catering options?

Yes, Crumbl - Provo does have catering options.

Indoor Amenities

Does Crumbl - Provo allow dogs?

No, Crumbl - Provo does not allow dogs.

Outdoor Amenities

Does Crumbl - Provo have bike parking?

Yes, Crumbl - Provo has bike parking.

Does Crumbl - Provo have parking?

Yes, Crumbl - Provo has parking options. Validated Parking

Other Amenities

Is Crumbl - Provo wheelchair accessible?

Yes, Crumbl - Provo is wheelchair accessible.

From the Business

Specialties

Crumbl is home to the best desserts and cookies in the world! Baked from scratch, our weekly rotating menu features specialty cookies and desserts, like our award-winning Milk Chocolate Chip. Our bakeries provide excellent in-store service and options for delivery and curbside pickup. Crumbl Catering options like Large or Mini cookies are available to make your wedding, birthday party, or office event sweeter. Crumbl delivers unique flavors perfect for gifting and sharing with friends and family.

History

Established in 2017.

Est. 2017 Crumbl was founded by cousins Jason McGowan and Sawyer Hemsley in Logan, Utah. The duo teamed up to create the world's best chocolate chip cookie. Once Crumbl's Milk Chocolate Chip cookie recipe was born, Jason and Sawyer opened the doors of Crumbl and sold their desserts for takeout and delivery. Over time, they grew their business to include more flavors and services like delivery, catering, and a weekly rotating menu. The rest, as they say, is history. Even though Crumbl is now a booming franchise with an expanding global footprint, our mission is stronger than ever. Crumbl's goal is to bring friends and family together over the best desserts in the world.

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I went through the drive thru for a quick treat and it was so good I'm excited to go back and try…read moremore! I got the strawberry and cream donut and it was incredible! So much cream, lined with strawberries stuffed inside a sugar donut! The perfect combo! Service was great, the gal helping me was kind and friendly! The drive thru board was easy to read! Note: card only, no cash.

I tried the strawberry and cream donut. Oh my gosh, so dang good. And what am I saying? It…read morewasn't just good it was freaking amazing!!! It wasn't cloyingly sweet where it would make your stomach sick, which is what you might think when you saw it! Most of the donuts there were filled donuts and I'm not a huge fan of filled donuts because most of the time the combination of the donut and the filling does make you feel sick after eating one. But I heard the check out lady talking about how they made the cream for the donut I tried and I knew it was the one for me! I do wish they had options like a plain chocolate cake donut with chocolate icing. But this is more of a gourmet shop than your local, average donut shop, so I understand why they don't. I gave them 4 stars instead of 5 because the checkout lady was a bit scatter brained and didn't ask me if I wanted a receipt. When I asked for one she got even more flustered and couldn't figure out how to give me one and basically said oh well - you just can't have one. I wanted the receipt so I could turn it in to google surveys which pays me money for taking surveys and uploading my receipts. So I was kind of irritated.

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The only place in Utah county that serves Blue Bell ice cream!! They have so many delicious…read moreflavors. They have a very generous menu as well. You can get milkshakes, ice cream, edible cookie dough, and more! The ice cream is so smooth and creamy. I loved the chocolate peanut butter flavor because it had chunks of peanut butter cookie dough that was delicious! The service was great and the young lady who helped us was very kind. It was our first visit and he was patient and helpful. The portions were very generous and the prices were very reasonable. I will definitely be back.

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0.1 mi

We were super happy to find this place! Open on a Sunday too!…read more We got the Angel Cup, Esquite, and a Raspberry bar! The Angel cup was very yummy, the esquite was watery for some reason? I was disappointed about that bc I love esquite normally. Raspberry bar was different. Overall we would try again.

I ordered the dessert cup that just has cream (like a thickened, sweetened cold cream) and fruit,…read moreand it was very yummy. I'm not sure how often it would beat out other dessert treats in the area for me, but if I was hankering for a lot of fresh fruit and some creaminess, I would come back. I went a few weeks ago, and I still think (positively) about the flavors and textures as I drive by. FWIW: I do not think I'm the target demographic for this shop, which appears to be catering to people looking for certain tastes and flavors otherwise not readily available in this part of Utah County. For insurance, the menu has a few sweet options and a couple of savory snacks. The nice lady at the register did not speak English, and I do not speak Spanish, so she had to refer my question to another employee. But when I went on a Tuesday evening, the place was pretty hopping. So it might be just the thing you're looking for!

Angel cup!

Strawberries and cream

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Homemade Ice cream

Enliten Bakery & Cafe

3.8(67 reviews)

1.2 mi

•$

Popped in for something sweet to top off the night. Loved the adorable cake decorations - first…read moretime I saw a mushroom cake, so cute! - and the displays showed nothing but baked perfection. Lemon bar was yummy but would have loved a thinner crust. Classic sugar cookie was a fam fave. Missed the yummy chocolate chip cookies as they were all sold out. Cannoli was substantial and quite a mouthful! Love the quirky vibe and eclectic seating.

I bought a gluten-feee vanilla birthday cake, snickerdoodles and chocolate cookies for a…read moresister-in-law's birthday. The cake was bland and dry--wouldn't recommend. Snickerdoodles were good; chocolate cookies were just okay. Disappointed in the bakery items. Julie was very helpful. Parking can be tricky at this bakery which is part of Guru's.