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Crumbl - Dublin

4.0 (183 reviews)
ModerateBakeries, Desserts
Closed • Closed
Updated 1 month ago

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Kevin R.

Definitely the spot to hit up if you're craving some good cookies. Service was fast too. Highly recommend!

Soiled box on the outside

Hello Arlene Wall I'm writing this review to express my very unpleasant experience with Crumbl Dublin employees, Adella & Rachel. On Monday, August 24th, I visited your store and placed an order for 96 cookies for a corporate event. My order was taken by Adella and I confirmed the pick-up date of August 27th at 9:30 am, but shared with Adella that I would probably pick them up around 10-11 am. She said that would be great! in the effort of allowing time to ensure mý order was ready. Order amount $239.04. Thursday, August 27th I walked into the store and no one was present. Finally an employee by the name of Rachelle appeared. I said hello and she didnt respond. She looked at me and asked if I was there to pick up an order? I said yes, and provided my name. (how did she know that I placed an order???Hmmmm) Rachael grabbed a box from a rack and dropped the box in front of me and walked away. I immediately noticed the hand smudges on the outside of the box and like any customer I open the box to check the order and was completely shocked by the poor presentation of the cookies and the soiled box in which they decided to package my order in. I asked Rachael to look at the dirty box and poor service and she stomped her feet as she walked toward me and placed her hands on her hips and declared she didn't find anything wrong with the order and asked if wanted her to call the Store Manager. I replied... Absolutely!! Rachael didn't offer anything remotely close to an apology. She looked at me as if I was causing her an inconvenience. She also complained and stated to me that she felt as if she was being "set up" and thrown under the bus and that she had nothing to do with my order. That statement confused me??? Did they plan to sabotage my order??? She said she didn't make the order, but she also said she was the only employee working that morning. So when were my cookies baked??? Were they day-old cookies??? Frankly, they looked like 2-week old cookies! The Store Manager, Adella spoke with me over the phone and exclaimed she didn't know what happened to my order, but apologized that she didnt live nearby to come to the store to review the situation. She asked Rachael to take photos, but she didn't. I took the attached images while standing in the store. Adella told Rachael to rebox my cookies because I didn't have time to wait for a new order, nor did I want to inconvenience Rachael with her very bad attitude any further. While I was speaking with Adella on Rachael's phone, Rachael demanded her phone back from me, which I then gave her. She immediately took the box of cookies and slammed them on the table as well as slamming and opening refrigerator doors while reboxing the order. Once completed, she again dropped the box of cookies in front of me and walked away with an attitude...still no apology for my inconvenience and experience. I merely want you to know what kind of employees you have representing your company and the product that's being provided. I certainly shared this experience with my colleagues and family! Ultimately, I felt there was some underlying discrimination. I felt Rachael was trying to provoke me with her behavior, but I'm a person of great character and didn't fall for her antics. For all those who were a part of this situation, please know the cookies were NOT eaten. The event was outside on a windy evening...and they were blown off the table onto the ground. The Lord works in mysterious ways!!! He Knew! And I will NEVER spend a dime at your location again. Signed, Disappointed

Cookies
Simpreet K.

This Crumbl cookies location is on regular rotation for us anytime the Cookie Monster cravings strike. Service is fast, never been an issue. This is a well-maintained location and we have never had a negative experience. Cookies are always yummy and high quality. I was unable to procure the famous and viral Dubai Chocolate Brownie Cookie though.

Sherry Y.

3.5 stars Located in a busy plaza with parking lot. Easy ordering system on the iPad but there's also staff to help if you have questions. It was an open kitchen. Ordered the chocolate chip cookies and it was pretty quick turnaround. The cookie itself was huge but just ok, very thick and it was a bit undercooked.

Box
North S.

Fantastic cookie, but you dont need me to tell you that, you probably already heard this from 10 different content creators. you probably already bought some yourself. And it was so worth perfect soft chewy texture, perfect sweetness and so warm and soft, it slowly and effortlessly melts in your mouth. Becomes this blend of delicious glob in your mouth after just a few bites. Extra Got my order before I even got my receipt. Fast service Very stripped down Self order machines Cool self order machines UI Large single is cheaper than the small 3x (theres no small single) When I came, there werent that many cool flavors of cookies so I just went with the classic never fails, chocolate chip. They had merch I thought Ive already had good cookie, but crumbl is making me rethink that thought, probably the best cookie I've ever had and to that I say 5/5

Christine R.

Came in because I wanted to try their Biscof Tres Letche. It was delicious. We were greeted right away, and we've proceeded to order. And we got our cake and cookies right away.

Krysten H.

I personally have never tried the cookies but I pick them up for family and friends occasionally. Everyone who I've gotten them for loves them. I love that they open at 8 am, service here is quick and ample parking in the morning!

Cookies!
Stephanie M.

I've been hearing how this cookies are absolutely delicious and to die for!!! My bf and I had a sweet tooth, luckily we were close to Dublin location and decided to try it out! Walking in you have to place your order on the tablet to the right and you select the type of cookies you want and how many you would like. Within minutes your order will be ready! ALL THE COOKIES WERE BOMB AFFFFF!!!! This place is definitely lives us to its hype!!! Come by whenever you have a sweet tooth!

Warm, mushy raspberry cheesecake with soft warm and lumpy cream cheese!
Cali Girl M.

Every time I go in there, not a single person greets me or says "we'll be right with you", they look at you for a second as if they're annoyed and do not say a word until they feel like it. Today I went in to get the raspberry cheesecake and it says served chilled. It was warm and mushy, and the whipped cream looked like it was spooned on and looked so sloppy and messy, I thought it was cottage cheese and tasted like cheesecake mousse! This is extremely disappointing, and the customer service needs some great improvement!!!

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3 years ago

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2 years ago

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2 years ago

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2 years ago

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4 years ago

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3 years ago

Absolutely great staff! Always goes above and beyond. Plus the best cookies around. No complaints here. Good Job team!

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2 years ago

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3 years ago

Always my go to & never fails to amaze me with the quality. Must have always. Any dessert, cravings, this is the place

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3 years ago

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3 years ago

Great service, cookies are always great! Love how easy it is to place an order and go

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2 years ago

Fast and friendly service. Always fresh when I go to this location. Everyone is always nice and greets me here

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Alex S.

Here to deliver the sweet experience you deserve!

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3 years ago

Excellent service and my order was ready as scheduled ... my favorite is the Blue Monster!

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4 years ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

So delicious! The chilled cookies are always so good! Highly recommend! Perfect gift for people

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4 years ago

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3 years ago

Amazing cookies!!! Soft, and the flavors are bomb!!!! Will definitely be coming back!!

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3 years ago

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3 years ago

Excellent service and super clean. I always enjoy going in and seeing the great selection. Keep up the good work!

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2 years ago

The workers were very nice and the service was very fast and everything tasted amazing

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3 years ago

Best cookies ever!! Great customer service. They are very quick and efficient. I love their variety and the different flavors are amazing

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2 years ago

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3 years ago

Love the cookies. Most are soft, great tasting!!! Easy when ordering delivery or pickup.

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3 years ago

Pumpkin pie will forever be my favorite they only have it once a year I make sure I buy one everyday aha man I wish they was open Sundays

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2 years ago

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Ask the Community - Crumbl - Dublin

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I've been coming here for a year now. Ever since they had the Dubai cookie as their cookie of the…read moreweek. This has been my number one cookie place in the area. I've tried every one of their usuals from boneless to fan favorites. I've gotten boxes of variety and shared. Which helped just in case it's too much sugar for me. Tho I am a sweet tooth. Sharing is caring. The place is clean every single time. But I seem to always have a different staff member. I don't recall ever having the same person. Not even twice. There was only one time the service was meh. I had came and decided to pick up a surprise variety box. The worker wasn't as great as everyone else. Her kind of variety was one boneless and three cocoa. It was much of a variety as her work ethic. Regardless, thank goodness I hadn't seen her since. Everyone else made up for it. Always a yummy experience and I still will be having a chip cookie as long as they're around.

I ordered a boneless cookie and Oreo dunk chip. I had never tried a Chip cookie with toppings, so I…read moretried their Oreo dunk chip because I had Toast rewards to redeem. The cocoa chocolate chip cookie is delicious, so much that I want to buy it on its own, no toppings next time! My brother said "Chip is sooo good!" after his first try of Chip cookies. The only reason I gave 4 stars is because I found the icing to be too sweet and there was an artificial after taste, I love how every time I've gone here during the day, the doors are open and the beautiful lights and wall menu set up are so inviting. Excellent customer service, with the employee answering all of my questions and they always welcome me in soon after I enter!

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Meadowlark Dairy - For 3$ a pop not much to complain about. I'd prob do the drive thru next time if I'm passing through

Meadowlark Dairy

4.7(3.6k reviews)
3.3 mi
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Drive through ice cream shop with generous portions and affordable price? What's not to love!…read more Yes, this place actually has a drive through. Don't be intimidated by the lines either. They move faster than your most efficient fast food lines! We almost didn't line up because of how long the line was and yet we were served in record time despite the line going around the block. Service is impeccable! The staff is friendly and efficient. By the time you make it to the front, everything is ready to go! Even if you ordered multiple soft serves and 5+ pints. Don't ask how I know. The ambience is old school cool! It brings the nostalgia and gives you the option to slow down and enjoy the food on the premise or just zoom through with your car. It's maintaining a charm of a bygone era. Overall, on a hot California day, you'd be crazy not to go check them out!

There a line so go get in it. and the customer service is so efficient. You can sit in your car and…read morehave the drive up dairy from my childhood or get your steps in around town by parking. I prefer the later. I usually get vegan soft serve flavors like a cup of rainbow heaven but my family loves their Diablo's. ( frozen root beer floatish-ness.) Good call if you are liking the root beer flavor. Need more ice cream that you can hold. Pack your cooler before you head over and pick up some ice cream for home. They change flavors often so keep checking online if your flavors coming into rotation. Local coffee or who knows what the next magical flavor will be. We love to stop on way in or out of town for a road snack to make a long drive memorable . Lots of families and teens and dates vibes all around with a convenient park bathroom only a block to the west. Bonus if you like an affogato, go get a shot of espresso at Inklings before and get it combined at meadowlark. Livin large and with purpose.

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Boba Bliss - Brown Sugar Pearl Fresh Milk

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Still one of my favorite places to get boba…read more Staff was always so friendly and helpful. Even I felt like I asked the same questions about size and boba everytime. :P The mango drink was the best I have tried in the Bay Area thus far. The taro drink was a pretty close 2nd. Ambiance is very nice. Few spots to sit at but always full, lively, crowded and fun. Saw lots of different groups of customers here. Definitely a favorite spot for a lot of people. I will come again.

7-8 workers here but really only one working. The rest just socializing and messing around. You…read morecould tell the one worker was super annoyed. We came here and ordered 4 drinks with no line in front of us. Maybe online orders delayed the entire process but it took forever to get our drinks. The place is small and smelled like cleaning chemicals mixed with tea smells. No real seating and no bathroom to use. The storefront is small and inside even smaller and narrow. The quality of the Matcha is super low quality and very bitter. While most places premix their matcha, the matcha here tasted gross and very bitter. Tasted old. The ones who ordered the matcha drinks didn't even finish half the drink before they tossed it. Such a waste for an expensive drink. Compared to boba guys, this place isn't even in the same universe. Everything seems low quality and the prices are just as or more expensive in comparison. We went here because it was closer to the event we were attending but live and learn, the drive to bishop would have been worth it. And lastly they don't modify any of their drink orders such as less or more ice... or even sweeter less sweet. This is not the norm with how many other shops have options to customize drinks to order. With how poor quality and balanced the drinks were, they may benefit from some adjustments. Long story short = low quality not worth the price. Will not return and will stick with the tried and true staple in the area Boba Guys

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Crumbl - Dublin - bakeries - Updated November 2026

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