I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

The best AT&T location and staff that I have ever experienced in the 16 years of being with AT&T…read more Mark, the manager at this location treated me with respect, professionalism, and solidified why I will always be an AT&T customer. NO other AT&T location showed me the golden standard of exceeding customer satisfaction and service like Mark did. I highly recommend this location as your go to place for all of your AT&T needs. Mark went above and beyond. It's my hope that Mark gets full recognition for his efforts. My family and I appreciate him tremendously.

We went to this store to upgrade one of our phone, however, the salesman was lied and over charged…read morefees that shouldn't have happened. We contacted Verizon support and reported that. Never go to this place again! Be aware!!!

My husband and I made an appointment to get help with our phones. We were greeted on time by…read moreConnor Tayeri. He was professional, patient and kind beyond our greatest expectations!Our phone concerns were mostly instructional to learn more about our phones. We are in our 70's and Connor understood our needs very well.

Zaniyah was an amazing T-Mobile representative! She helped me with my phone and made the entire…read moreprocess easy. She was incredibly patient, knowledgeable, and professional, taking the time to answer all of my questions. I truly appreciated her outstanding customer service and highly recommend her to anyone who needs assistance. Thank you, Zaniyah!

My phone was "taken" while waiting for an appointment. I put it on the chair next to me and didn't…read morepay attention. I needed a replacement phone that wasn't too expensive so I stopped by this T-Mobile. Meacon was wonderful in helping me figure out my options and pointed me in the right direction. Really appreciated his honesty and willingness to share his knowledge.

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

am honestly shocked at how terrible the customer service was. All I wanted to do was simply return…read morea phone case, and somehow it turned into an unnecessarily frustrating ordeal. I originally purchased the case at the Ala Moana location. Before I left, I specifically asked the employee who helped me if I could return it at ANY location without the account/contract holder being present. He clearly told me YES, any store could process the return. I went to the Kahala location first and was told, "Sorry, you can't return this here." So I then drove all the way to the Kapahulu location just to make this simple return. When I walked into the Kapahulu store, there were THREE employees working, and not one of them acknowledged me for at least 20 minutes. No "Hi," no "We'll be right with you," nothing. I just stood there waiting while being completely ignored. When someone was finally available, Kaylee helped me. I explained that I simply needed to return the phone case. Without even checking anything, she immediately told me she couldn't return it without the contract holder's ID. I explained that I purchased the case separately. Then suddenly the reason changed -- now she said she couldn't refund me because there was a discount on it. At that point, it honestly felt like I was just being given excuse after excuse and the runaround because she simply did not want to process the return. She made absolutely no effort to even TRY to help until it turned into an argument. And after arguing for several minutes, what happened? Kaylee simply ran my card and processed the refund. That was it! So clearly it COULD be done the entire time. I cannot believe I had to drive to multiple locations, stand around for 20 minutes without even being acknowledged, be given multiple excuses, and then ARGUE with an employee just to get a simple refund that ultimately took seconds to process. PLEASE, some customer service! A simple "Let me see what I can do" would have gone a long way. Customers should not have to ARGUE with employees just to get them to attempt to help. Absolutely terrible and disappointing experience.

Excellent customer service from sales Associate Blessed. She…read morewent above and beyond with helping me set up a new phone service & transfer all my data from my previous phone to the new. She even helped me find the right phone accessories I desired. I will definitely return for her & will recommend her to others.

Went to boost mobile on n king st. no one there. supposed to open at 10am and waited til 10:15,…read morestill no one home. very disappointed. so i came to this boost at k shopping center. supposed to open at 10 am too but no one home. if you want business, open promptly and on time! so, i went with another carrier!

*Fast service *Competent technician…read more *Accommodating my specific needs exactly *Clear communication Make an appointment in advance, you won't be disappointed. Not a crazy zoo like the Ala Moana store.

Service - 5 stars Product- 5 stars…read moreAmbiance- 2 stars This location is quickly becoming my least favorite to shop for Apple products. I went to this location yesterday with my boyfriend to pick out a new MacBook Neo. I asked the first specialist about the Back to school promotion because it's damn near the end of June and the promotion always kicks off during the middle of June. He proceeded to tell me, "It hasn't started yet." I replied by asking, " Do you know when it will begin?" He shrugged and gave me a vague answer. How dumb do I look? You know you folks know when the promotion starts. I had to get my laptop anyway because I'm done waiting. I was assisted by Bridgett who was very kind and helpful. Apple will make you jump through this hoop like a circus poodle to verify if you are a student or faculty btw. So for those of you wanting to take advantage of the back to school promotion, be sure to create an account with Unidays before you go in to an Apple Store

This will be a shout-out for a superstar named Rod!…read more It was time to turn the old phones in for the trade value. Owen is gone and we got a guy who was passive and seemed unconfident. Each of us needed a password to complete the factory reset (we should have done it at home where all the passwords live). Excruciating trying to execute this procedure in the hot lights of the store. We left unsuccessful. A couple days later we return and Rod (another former Verizon employee, rehired by this vendor) supported us. Confident, empathic, knowledgeable and patient. The iPhone was good to go but the Samsung needed more attention. The battery died before the reset was done but I was oblivious to that. Rod called me to let me know he would charge it try again. I had uninstalled and deleted everything plus went through some of the resetting steps, just not the full wipe. Thank you Rod!

Terrible Customer Service! Went there to inquire about my…read moreaccount. Young man (said his name is Santana) had a terrible attitude. After a few minutes of his rudeness...I smugly asked for my drivers license back and said "forget it, I'm going to another store." He says "good, get out of here. Don't come back. If you do I'll charge you with trespassing!" If this guy went through Verizon's training...OMG

Kainoa is patient! He spent 30 minutes helping me redeem the Tuesday T-lite Walgreens perk of 10…read morefree 4X6 prints! He kept loading the benefit until it took! He must have the "midas" touch! Its so frustrating for us seniors cause we always think it is us, doing it wrong but it could be technology?? That's why please buy your phone from TMobile because they have the best service! Mahalo Kainoa!

Ramsey, customer service on another level. Gave me great options broke it down for me perfectly…read more Got straight to the point which I appreciate cause I don't like waiting, I just want to get my phone get the best plan pay and leave. He made it so easy! Trade In my 14pro max for a 16 pro max. Thank you Ramsey for making my experience smooth and quick and providing me with great options. Made my Saturday at the mall great!!! Please see Ramsey at Kahala mall T-Mobile