5 Stars for Excellent Service!…read more Had a (self-imposed) problem with texting after inadvertently changed a few settings. Off we went to T-Mobile in the Kaneohe Bay Shopping Center (anchor stores Safeway, Longs, Petco, Longs). Appreciative shoutout to Tony, ace problemsolver to the rescue, who figured it out. So glad to have store nearby with trained, in-person personnel to help customers. Keeps me as a loyal and happy T-Mobile fan! Mahalo for the T-Mobile Tuesday promotions!

I love the Tuesday promotions. Every week I look forward to…read morethe T Mobile Tuesdays promotion. One complaint is that the rechargeable flashlight was defective. I'm going to call to see if they can replace it.

Dear AT&T Kaneohe Team,…read more I visited your store about a week ago to get assistance with my iPad's cellular service. During that visit, I also inquired about upgrading my mother's phone from her older iPhone to the new iPhone 17. We were informed that we could call on Monday or Wednesday to check if a new shipment had arrived, and that if the phone was available, we could request to have it placed on hold until the end of the day for pickup. Today, my mother called to check on the shipment, it was picked up by a female. However the call was disconnected shortly after being answered. I then tried calling myself and spoke with a representative (female) and tilde her everything that happened when I came in and then she informed me that the store does not place phones on hold. This was confusing, as it contradicted the information we were given during our initial visit. As long-time AT&T customers, we value the service and support we've received over the years. However, we would greatly appreciate clearer communication and consistency between staff members to avoid misunderstandings in the future. Thank you for taking the time to review this feedback. I hope this can help improve the customer experience moving forward. Sincerely, Stuart

I went into the AT&T Store in the Kailua Town Center on O'ahu to get some sort of gadget that would…read moreattach my iPhone to my car's dashboard. I had seen such things in other people's cars, and I thought it would give me a safe way to use my phone's maps while driving. I didn't have to wait to get service; as soon as I entered the store, Rhegi approached me to ask what I needed. He not only quickly got the "Universal Dash Clip" for me to see, but took time to explain to me (a Senior Citizen for sure!) how to mount the Clip in my car! Rhegi's friendly/neighborly manner put me at ease, and I walked out of the store with the Clip, and confident I could put it in place in my car. THANK YOU, RHEGI !!!

I went to the Spectrum store to accomplish a few things, and Emily was able to help me get…read moreeverything I needed done. I had to return an extra Xumo box, which they had sent me in error, and then she helped me to review my account and set me up with extended discounts on my internet service. I also switched my mobile service from Verizon over to Spectrum, saving $75/month for the first year. Since Spectrum uses the Verizon network, I should get the same service for less. Emily was really helpful the entire time and, with help from a supervisor, was able to correct a group messaging glitch that popped up. It took about 30 minutes overall to finish everything, and I'm saving a good chunk of change. It was definitely worth the time, and much easier and quicker than doing it over the phone or via the app.

I'm am sick of having to reset the TV, when it says you have a connection problem when you…read moredon't.Every 4 hours on the TV shuts off if you do not press any button! Dislike having for the TV. to have to count down usually from 9 to O. Miss a lot of the program you were previously watching! When it's time for commercials. the volume level automatically goes up, most time having to turn the volume on the remote down.And the cost for basic cable is outrageous! Not a complainer. Just stating facts. Frustrated customer!

Phone repair by Colton at Windward Mall in Kaneohe, O'ahu, Hawai'i…read more.. There was a line of green light across my phone screen. I traced it to a small Crack on the side of my phone. After a while, it got annoying and sometimes, the line spread out into a green patch that covered more than half of my screen. I called one company, but they only repair iPhone. I called Tricked Out Accessories. Colton gave me a price quote and estimated time (2 hours) - after we agreed that the problem was a cracked screen. He said that the Crack would just get worse and he won't charge me a diagnostic fee. I drove over right away and parked for free at the mall. Colton inspected my phone and had me sign a few documents. I walked around the mall for a while and returned after about an hour and a half. My phone was fixed! Yay! Thank you so much!

Quick & prompt service. I didn't know they got rid of their express cart, but someone told me where…read moreto find the store. Mahalo!

Went there last week to buy a bed frame, to pay cash in full. Nobody came out to help me, and when…read morethe guy did the phone rang. I was fine with him answering it, and figured he'd put it on hold. But he completely ignored the fact that he asked what I needed and I said "how much for the metal bed frame"- he began looking, phone rang and he proceeded to check on items for the person on the phone rather than finishing up with my inquiry. I was annoyed, waited a few mins thinking he'd put them on hold and he never did. I walked out. When he tried to stop me I kept walking. I was ready to pay in full- in cash. They're literally the only place in Kaneohe with stuff in stock- so I went there. But never again.

customer service is shit, stood outside waiting for over an hour with the doors locked during…read morebusiness hours, one gentlemen inside probably on lunch break... saw us but made us wait, then no delivery service available but delivery truck parked right out front. Obviously a shortage of help/employees? Yes we need this business as a local resource but I will not recommend this place to anyone ever... nor will be going back there.

I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.