I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

Very courteous and professional service. Drew was…read moreknowledgeable and helpful . The coverage from Tricked Out was worth the cost

I walked into the store and wasn't greeted at all and when I came up to the register there was two…read moreyoung workers that seemed like they didn't want to work as one of them walked away into the backroom. I came in to just repair the back glass of my iPhone 13 Pro Max and nothing else was broken and had an appointment on 4/17 at 1. The employee on the phone told me it was gonna cost $250 before tax and then once I came back to get my phone they winded up charging me extra for the Display repair as well when the only thing that was wrong was the broken glass at the back of my phone so they charged me for both prices having to pay $345 with tax all together when on the website for back glass repair for iPhones is $220 on the website before tax and for frame repair all together. If you are looking to repair your glass on the back of the phone DO NOT REPAIR IPHONE HERE! OVER CHARGE! This is literally the quarter of a cost of the latest iPhone.

Dear AT&T Kaneohe Team,…read more I visited your store about a week ago to get assistance with my iPad's cellular service. During that visit, I also inquired about upgrading my mother's phone from her older iPhone to the new iPhone 17. We were informed that we could call on Monday or Wednesday to check if a new shipment had arrived, and that if the phone was available, we could request to have it placed on hold until the end of the day for pickup. Today, my mother called to check on the shipment, it was picked up by a female. However the call was disconnected shortly after being answered. I then tried calling myself and spoke with a representative (female) and tilde her everything that happened when I came in and then she informed me that the store does not place phones on hold. This was confusing, as it contradicted the information we were given during our initial visit. As long-time AT&T customers, we value the service and support we've received over the years. However, we would greatly appreciate clearer communication and consistency between staff members to avoid misunderstandings in the future. Thank you for taking the time to review this feedback. I hope this can help improve the customer experience moving forward. Sincerely, Stuart

What is happening with AT&T service???? It's now going on 2 weeks with issues with this carrier…read more Unable to call out to mainland area codes nor unable to even complete #611, AT&T's direct line for service. Very inconvenient! I go to their store and they say some people are affected and keep promising that it'll be fixed that day. They claim it's a nationwide issue and nothing to do with AT&T. Well, it's going on 2 weeks and NOW I can't even call a local number or send text messages! I need to change carriers but I have a contract on one of my phones and I need to get out of being connected with them. I see a lot of negative reviews from people. I need to sever my ties with this carrier.

Came into the store, Abella did an amazing job and helped us with everything that we needed. Thank…read moreyou

Came in to buy a new iphone (trade in). The person that helped us with the process was syncing my…read moreold iphone and new iphone to transfer over all the data, which on the screen said would take 24 minutes. I decided to eat my lunch right outside the store to pass the time, while the man helping us brought the phones in the back to transfer. I saw the employee walk out of the store, and didnt come back. I returned to the store about 15 min later, still no return of the employee. Asked another employee there where he was, and got ignored and didnt address after. After waiting about 25 min, the man helping us still hasnt returned to the store, so had to approach another employee about the transfer of info to my phone, since that was the only thing i was waiting for and it was in the back. This employee brought out my phone, got it squared away, and as we thanked him he said "ok youre all set", while not looking at us at just walking away to the back. At this point we were at the store about 1.5 for this process. That employee that originally helped still didnt return by the time he left, dont know where he went.

Tech armor continues to impress where Apple left me with no good solutions. Come down to Ala Moana…read moreif you have any last chance Charlie situations. Again, I went to Apple and they wrung their hands and said my cost to fix was 289.00 for a screen and battery replacement. And then said they couldn't do it. Their solution : buy an iPhone 15. Tech armor... fifteen minutes my phone is back in working order. I appreciate the fantastic customer service. life saver once again.

What Apple couldn't do, this business fixed my water damaged phone in 5 minutes, AMAZING SERVICE…read moreHIGHLY RECOMMEND!

A bit late on a review... but HUGE MAHALO to Simon for recovering my Apple laptop to retrieve my…read morepictures and documents. I originally went to the Apple Store assuming their tech team would be able to assist. Unfortunately, that was a no. Simon explained his process and timeframe to be complete. He also gave an update mid-way through the process! Love the communication of the anticipation of what to expect. Turn around time was under two weeks! I was and still am very grateful for the work Simon was able to do. Thank you so much!!!

Simon does great work at reasonable prices. He is knowledgeable with fast turnaround. My husband &…read moreI have been his customers for many years. An outstanding Kaneohe business - 10 stars!

I went to the Spectrum store to accomplish a few things, and Emily was able to help me get…read moreeverything I needed done. I had to return an extra Xumo box, which they had sent me in error, and then she helped me to review my account and set me up with extended discounts on my internet service. I also switched my mobile service from Verizon over to Spectrum, saving $75/month for the first year. Since Spectrum uses the Verizon network, I should get the same service for less. Emily was really helpful the entire time and, with help from a supervisor, was able to correct a group messaging glitch that popped up. It took about 30 minutes overall to finish everything, and I'm saving a good chunk of change. It was definitely worth the time, and much easier and quicker than doing it over the phone or via the app.

I'm am sick of having to reset the TV, when it says you have a connection problem when you…read moredon't.Every 4 hours on the TV shuts off if you do not press any button! Dislike having for the TV. to have to count down usually from 9 to O. Miss a lot of the program you were previously watching! When it's time for commercials. the volume level automatically goes up, most time having to turn the volume on the remote down.And the cost for basic cable is outrageous! Not a complainer. Just stating facts. Frustrated customer!

Tricked Out Accessories at Kahala Mall always does a job at repairing my iphone screen when I've…read moredamaged it. They also have a large selection of phone accessories. Always fast and friendly! Susie

Lady working today helped in looking for the battery for my phone but have a REALLY BAD ATTITUDE!…read more Just because im not local she gave me a bad taste of hawaii. ALL 3 stores sent me back and forth to all 3 locations looking for the battery i needed, that they dont even know where their inventories are.

I love the Tuesday promotions. Every week I look forward to…read morethe T Mobile Tuesdays promotion. One complaint is that the rechargeable flashlight was defective. I'm going to call to see if they can replace it.

Lee was awesome! Store was busy, but after my wait he took his time explaining what my options…read morewere step by step. Never rushing me. After I got my new devices, he took his time to make sure I was comfortable with everything. And never rushed me at all. Mahalo Lee!!!