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    AT&T Store

    2.5 (86 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 3 weeks ago

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    Queen M.

    AT& T's both locations in Kaneohe SUCK! Website states closes at 8:00 p.m. arrived at 7:45 p.m. and found it CLOSED and vacant. No employees. No integrity to closing time. Is this even a business?? Crazy. And to think their service is superior to other cellular companies?? Better rethink and change carriers!!!

    Jo-Anne S.

    Updated review: Dec 21, 2017 So, I went to the ATT Windward city location, 4 days before Christmas. Everyone is buying their Christmas gifts, I guess. If it's not Christmas, it's a launch of a new phone. It doesn't matter what time of year it is, this location always seems to be busy. The staff may blame it on the holidays, but I say it's always busy. They really need to add more staff. The service is great once the sales tech is with you, they spend hours with you. My suggestion, if ATT manager is reading this, is they have one rep do express service for people who have questions about their phone, and not trying to buy a phone equipment. I just had a question on a phone that only barely took not even 30 mins, maybe 20 mins, but I waited an hour for help! Could I have gotten help over the phone with customer care? I'm not sure and I wasn't going to try. It was a security issue with the phone. I'm not sure ATT, they need really improve the staffing issue, as once you are assisted, most times the service is good. But this location, the wait is always forever!

    If you have a Galaxy 5, need to decrease photo size before posting! !

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    3 years ago

    Chose not to update hours online anywhere and closed for 4 days. Be careful if you're in a pinch this store is not reliable.

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    Page 1 of 3

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    Review Highlights - AT&T Store

    Kyle at this Kaneohe location explained everything thoroughly and just really knew what he was talking about.

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    Aloha Phone Repair by TCA Wireless - Honolulu - Smooth, powerful, and ultra-premium -- iPhone 17 Pro Max 
$-- * 128GB/256GB * Like New
Super clean. Fully tested. Ready for pickup today.

    Aloha Phone Repair by TCA Wireless - Honolulu

    4.7(815 reviews)
    7.9 mi
    $$

    I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

    Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

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