Very friendly and helpful staff. We wanted a vegan fudging awesome cookie but they were out of them. Instead of saying no, the manager offered to bake some fresh just for us. Definitely going to come here often! read more

CREAM - Desserts Near Me - Vallejo, California

I am really not sure about the one and two star reviews. I ordered a snickerdoodle cookie with pumpkin ice cream and it was amazing! I love a crisp cinnamony snickerdoodle and this was perfect! The pumpkin ice cream was good put together it was amazing! We also ordered a oatmeal raisin cookie with salted caramel ice cream. It too was delicious! Definitely will be returning. read more

Nothing like ice cream on a cold day :) Finally tried out this location (usually go to Berkeley). I ordered 2 sugar cookies and a scoop of blueberry ice cream . The cookies were soft/chewy and ice cream was delicious . Will definitely be coming back to this local spot. * There are vegan and gluten free options available at this location read more

Not too many ice places in Vallejo anymore, nice to have a place with so many options. The white chocolate macadamia nut cookies are awesome, as are most of their other cookies. Nice to see variations on popular flavors. Between Cream and Cold Stones down the block, it's a coin toss. Depends on what you're craving. Either fits the bill. read more

CREAM - Desserts Near Me - Vallejo, California

While I do not understand the hype behind this business model, they did make a decent shake. Apparently they aren't able to make a thick shake but it was still good. read more

This place is more a fun place to take kids in my opinion. As an adult I probably won't come back on my own. Fun concept though.

My husband and I love our ice cream, and this place does not disappoint! CREAM has a large variety of ice cream flavors and cookies / cones to choose from. Not sure who helped us behind the counter, but she was so friendly and patient as we took our time to look at all our options. We will definitely come back for more! read more

I walked in and there were no other customers and TWO employees. sorry they get two stars for the ice cream or product. I politely asked for two pints of ice cream and paid. I then asked for a bag and bagged my own pints? Normally they ask if I want it bagged and they'll do it. Then since she gave me an extra bag, I politely returned it to her, and she seriously asked me to throw it away for her? She must be new and doesn't have much experience in customer service. The ice cream speaks for itself but wow for the price I think and treatment, this might be my last time going here. Possibly the worst cream of all the Bay Area locations. read more

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Well I am updating my review from 5 months ago. Went in and asked for a hot fudge sundae. Was told ok and then the girl came back saying they had no hot fudge. Wouldn't you know this already? Place is certainly not as clean as it was before. I left with nothing. Don't think I'll be back! To bad too. read more

I've given this location two chances. Ill be taking my business elsewhere. Milkshake is okay (not great, but 2 star worthy), the employee was rude, and the music is much too loud (so much so that the employee couldn't hear my order, got it wrong, and then blamed me.) Turn down the music and pay attention to your customers. read more

The best ice cream in the bay. Sweets, cookies and candy can be added to your toppings. Kids friendly environment my kids loves this place. We're there weekly because the ice cream is that good. Come today and add your phone number for discounts on ice cream. read more

Great spot, cookies are warmed up and the ice cream flavors are all kid approved. Staff needs a few more weeks to the flow but overall amazing and very patient. Great experience with the kiddos. read more

Cookies and ice cream were delicious! Staff was welcoming and friendly! Store was neat and clean! NO COMPLAINTS!!! Will be coming back soon read more

Cookies were good. Location is good with plenty of parking. Ice cream is basic, nothing out of the ordinary. My kids enjoyed it.

Poor service, staff has no clue to anything. Overcharged me for a simple 2 scoop cone. After ringing it up and paying I told them they overcharged me. They said sorry and offered mo adjustment. They said they are still in training. I asked where the trainer was and finally a smile telling me they left many hours ago. Also anyome else notice cleanliness was poor for a week old store. The ice cream was excellent. Although scoops were small. read more

I went to the new location grand opening and I loved it! My fiancé and I got there just in time to be counted as part of the free ice cream offer. While waiting in the the owner came and talked to us. He was very nice and funny too. He decided to get us a serving of his favorite creation which was a small blueberry torte topped with blueberry cheesecake ice cream, whip cream, and chocolate drizzle. It was sooooo good. The crust was perfect and the blueberry filling and ice cream were great! I then got the ice cream sandwich cookie with a double chocolate chip cookie and a regular chocolate chip cookie. It was good, but the tort is what I will be going back for! read more

I've been to other CREAM shops before, and this one is no different in terms of what they serve. A rainy Sunday afternoon rendered this place empty when I walked in, however a line slowly formed behind us. They have shakes, ice cream sammiches ($4.99) with an assortment of ingredients to try, and cookies ($1.00 per cookie unless you get a bunch). The service was good, ice cream sammich was delicious, the music was decent (albeit a bit too loud), however the one thing I had qualms about was that there was no place to sit. All the CREAM shops I've been to have places to sit (with the exception of busy Berkeley). These just had little tables tacked to the walls that held napkins. No room to sit and enjoy your ice cream. The Pleasant Hill CREAM is much more welcoming in that sense. read more

Something isn't right about the ice cream here. It is too soft and tasteless. Also, the waffle cones taste like cardboard. I won't be back. read more

We had to come to Vallejo for our COVID-19 vaccination. It was a long drive back to we stopped here for dessert. We got 2 pints and a cookie. My peppermint bark was very good. The double chocolate cookie was good. My husband liked his peanut butter twist, but thought it would have been better with chocolate ice cream. The young woman who served us was very nice and served us quickly. All Covid restrictions observed. What a nice surprise. read more

I was really excited to see that they have gluten and dairy free options (I have allergies to both) but was pretty disappointed by the product. First, they only have soy-based ice creams, which many people who have gluten sensitivities also react to. Fine, worth it for an ice cream sandwich, right? But flavor choices are very limited. The gluten free cookies I got were also over baked. Maybe they need more time to train employees to appropriately make their product? They also take NO care in keeping gluten or dairy free items away from the rest of the product (same ice cream scoop used, same gloves, etc) so definitely not for those with severe allergies. Overall not worth it in my opinion. My husband was disappointed in his (not gluten or dairy free) ice cream sandwich also. read more

We wen't here recently for the first time and my entire family was very pleased there baked goods are extremely fresh and the service is great we tried a few different flavor of ice cream and we were all happy great job read more

Don't waste your money... cookies are hard and stale... my butter pecan ice cream tasted like nothing but ice... no flavor at all... a total waste! read more

Almost cracked my tooth on the dry cookies they used for my ice cream sandwich.. should change the name to CRUNCH.. Never had this problem in Berkeley before.. read more

Hi there can a manager let me know if your policy is that you stop doing milk shakes at 9:30?

Came here yesterday to have a nice outing with my boyfriend and was helped by an extremely nice male person of color employee. in the middle of him helping a larger white coworker comes out and basically yells at him and corrects him in front of customers repeating herself and bullying him. it made my boyfriend and i EXTREMELY uncomfortable to the point that i told we weren't comfortable with that and that she had just ruined the experience for us. I let her know i am a manager myself and that she should not be speaking to coworkers that way AT ALL let alone in front of customers. if she had a correction she should have been professional and addressed him in the back instead of embarrassing the poor kid and making us feel uncomfortable. i proceeded to tell her i didn't want to hear what she had to say to defend herself as she's talking over me and that i did not want her help that we were already being helped by someone and yet another white employee comes from the back and takes tip money that we are trying to leave for the one who actually tried to make us feel comfortable and help us, as both are trying to be involved now when we had already been there and we're being helped just fine with the one male. i asked for the corporate number or any number really to make a complaint and was not provided with one. i asked for their names supposedly Lynne is the "Lead" when i asked for the manager and "Jeffrey" is the one who gave the names. All i did was let her know it was not okay to bully a coworker or correct a coworker is front of customers and she took it upon herself to call herself back up not only with her coworker from the back but also had a friend and their boyfriend come to the store before we even finished our order or received it and had them waiting inside and outside of the store for us revving their engine to what, INTIMIDATE US? Not sure where she was going with that but i will NOT be coming back here and i will be sure to let it be known how the poor service is and how employees think it's okay to bully and gang up on coworkers and customers. In the middle of all that we didn't even get our complete order but said forget it because of the poor attitude and energy this establishment gave off. read more

Ordered gluten free chocolate chip ice cream sandwich. Arrived with melted ice cream and burnt cookies hard as a rock.

Went tonight. The cookies on all 3 ice cream sandwiches were way too hard/crisp - definitely not what one looks for in an ice cream sandwich. Hopefully, they will figure this out. read more

This is a place to visit once to say you have tried. This is nothing special. I would take the Baskin Robins on Tennessee over this place.

One of the best CREAM locations I've been to. The cookies were warm & fresh and the ice cream was delicious! The employees were helpful, I really enjoyed my first visit! read more

Absolutely amazing. Hand made fresh waffle cones and bowls, cookies, and brownies. A great selection of ice cream. Amazing staff. Perfect, and affordable. read more