We wanted a heavy antique dresser shipped to the Midwest and were very happy with the service. They picked it up at our home and brought it to their warehouse to build a crate around it before shipping it. The recipient was so impressed with the packing job and told us that it arrived conveniently and in perfect condition. We could have saved money if we had crated it ourselves and brought it to a shipper, or if we'd rented a trailer and towed it ourselves, but considering the effort we'd saved and the peace of mind, it was worth it. read more

I spoke with Matt. I informed him of the size of the art pieces. I informed him of the requirements for the maximum size allowance and when I needed them by. He told me that he couldn't do it within 3-4 days. Then he told me to go find a box for it. If I needed a box, I would have went to Home Depot or Costco. Sir Matt did not even offer me any additional options or time frames. First impression of this place was not a good one. I spoke with a competitor and they are already working on prices and options for a crate. read more

I was extremely pleased with the treatment I received from Mark & the men who picked up my furniture to send to my family, precious heirlooms!!! Mark was ALWAYS there, willing, courteous & respectful of this old lady. Both my niece & great nephew were extremely impressed with the pkging, thinking it would only be shrink wrapped, but was CRATED, hence Crate & Freighters!! I would HIGHLY recommend them to any1!! Well worth the $$$! Thank you VERY much for taking well care of me!! For EVER, Cathy Medina read more

This is a fantastic company to work with. They co-ordinated to have my family heirloom rifle display case picked up, over engineered and built a custom crate that protected the case, arranged shipping and delivery without a hitch. Totally awesome service at a more than reasonable price. I will definitely use them in the future. read more

Great team at Craters & Freighters.. exactly the service we were looking for.. seamless storage and delivery. Will continue utilizing nationwide. Thank you to the C&F Team. read more

Great place They build a custom crate according to my painting measurements and shipping it. (Everything In one place) Christian help me over in the process of sending my paintings over to NY, he scheduled the pick up (They act polite & professional the whole process) I had no problem. I highly recommend it ! ! read more

If you need everything taken care of, start to finish, these guys are great!!! I simply called them, sent the pickup and drop off address, and they took care of everything...smooth sailing!!! read more

I've been dealing with Matt at Craters & Freighters....for decades now. Although my last bid for shipping came from another fellow. It's always a friendly safe feeling when you have a personal longstanding relationship with a real person at the company that ships your most valuable items. I've got exactly that relationship with Craters & Freighters. I'm certain that this company has big, big, contracts, yet they are extraordinarily professional and courteous when it comes to shipping my most valuable items. I have a long track record with Craters & Freighters - my motto is this: "If you want it to arrive perfectly, call Freighters & Craters." Simple. Jim O'Connell Mission Gallery Antiques read more

Full disclosure - these people never did work for me. I called for a quote and was emailed one. I asked for one quote where I packed it and they just shipped, and another where they did it all. They only gave me a quote for doing it all, which is fine. I asked for a breakdown of the charges which they provided and it included pickup from my home, insurance, crating, preparing shipping documents, and the freight cost. I replied and said I could deliver the item to them, and prepare the documents myself, and that I might be covered under my insurance. I got a reply that said, "good luck", "have a nice day", and that I should contact them in the "future" if I needed help with something else. So I guess they were no longer interested in helping me with my current shipment because they weren't going to make enough money? Not the best customer service. read more

These guys get 5 *'s because they earned them! After a bit of a bump they rallied the driver and crew, got the crate redirect to the client and voila! A beautiful painting delivered and hung with the white glove service we had requested. Thank you to the whole team because a happy client is the best client! read more

Responsiveness and timeliness of pick-up and delivery were very good. Packing and crating were excellent. Contact people were professional, courteous and pleasant to work with. Communication was good. Pricing was reasonable. Equipment all arrived in good shape. Overall, very positive experience. read more

The staff was courteous and on top of sending quotes and general communication. So I felt comfortable conducting business with them. I shipped expensive electronics, 300+ DVD's and a vintage stereo cabinet & matching equipment that hold very high sentimental value. When we discussed insurance we agreed on $500. This would not cover everything "especially the sentimental aspect" but we agreed that that was a solid number and the assured me they took all precautions. Well $589 later they had possession of my belongings. They were shipped to central Florida. When I arrived after my road trip and I went to pick everything up from my friends house that it was delivered the cabinet was absolutely destroyed! Some of the stereo components are rattling around. It was simply bubble wrapped and nothing more. There were no fragile stickers. No other protection. I called very upset and they said don't worry we will take care of it. Hours later I get an email from someone I have never talked too saying there was no insurance and that they encased it in foam and had fragile stickers. I was livid due to them long to me!! I unwrapped it and ZERO protection and there were NO fragile stickers. Unfortunately I found the paper work today and they in fact put $0 for insurance.. Unbelievable!!! I thought maybe they looked at the wrong paperwork but nope!! I take fault for not looking over the paperwork before I left my items in their hands. I was under a lot of stress with the move and really kick myself for not seeing this!! I even asked them twice before hand about the coverage! Idk if it was a clerical error or they took it off because they felt they were loosing money because after they weighed it they said that it was a tad more weight but they would honor the quote. Weather they accidentally forgot to add it or they did it maliciously idk.. However to Lie to me about how they packed it!! I understand we all make mistakes but to outright LIE about the way it was packed makes me think the insurance was taken off and kept my price the same for them to cover the difference. I would have absolutely paid more for the insurance!! I did so with my TV when I shipped it USPS. Do NOT go with them! You will regret it!!!! A month later I must add! They mysteriously have a rave review from a no named individual about the time my truthful ripping of them is posted. Don't be fooled!!! I guarantee its one of the employees with a false review! Check their B.B.B complaints.. I am not the only one to post a complaint there! read more

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Our family has a VERY old painting of our grandparents and it needed the utmost care when we had to ship it. Luckily we found Craters & Freighters to send this precious heirloom. They were very professional and thorough when they handled our cargo. The painting was received without a scratch. They specialize in all kinds of shipping. We are very happy all around with their service! Thanks Craters & Freighters! read more

I don't tend to write reviews unless someone goes above and beyond or they are just horrible at what they do. Luckily this is an amazing experience that I had and wanted to share it with hopes that other customers don't hesitate on doing business with this company. The person that took care of me like if I was the only customer was Elaine A. She was there for me since the beginning of this process to the very end emailing me the paperwork once my crate was picked up. I thought I was going to be constantly calling for updates but I was completely wrong. Elaine was calling, emailing throughout the entire project. Thank you a thousand times for making my project go smooth I wish I could get the same amazing service everywhere I go. Never the less I want to say thank you to the people in the warehouse who just hustled building that grade A+ crate in such short time!!!! I will make sure my company only works with Crates & Freighters from now on and I guarantee that I will refer companies that I work with to do business with you. read more

Craters & Freighters San Diego - Masterpiece when it comes to crates - Shipping Centers Near Me - Lemon Grove, California

My family contracted with Craters and Freighters in San Diego to ship a hundred year old grandfather clock from San Diego to Portland, Or. Craters and Freighters failed to properly secure and transport the clock. As a result of this, over $6000 worth of damage was done to the clock including physical damage to the clock cabinet and collapsing of the clock mechanism. I have consulted with experts on the shipping of grandfather clocks (especially Herschede) who state that the clock was improperly shipped laying down. Grandfather clocks should be transported in an upright manner to minimize the risk of damage. Since Craters and Freighters shipped the clock laying down, significant damage occurred to the clock. While the vast majority of the other pieces we shipped arrived intact and undamaged, the significant damage to the clock is too much to overlook. For shipping general freight, Craters and Freighters is just fine. But for valuable antiques which require a higher degree of care and expertise, I would look elsewhere. read more

All went so smoothly from the quote, through the furniture pick up and delivery. Matt, an account executive, gave me a quote that in the final analysis came in less than the estimate! Two drivers came and very courteously and carefully took all of the items. This was an antique bedroom set with several pieces including two mirrors. They were very careful and explained that the furniture would be taken to their warehouse where it would be packed and crated. It was then shipped to Illinois from San Diego in less than a week. I would definitely use them again. They far surpassed the other companies I researched. read more

Top Shelf Company! They built me a few specialty crates and my items arrived in perfect condition.

I am thrilled I found this business. They are professional, careful, responsive and in my experience dependable. I needed to ship an small antique chair and an antique silk room divider from Carlsbad, CA to Alexandria, VA. Since these were family heirlooms I was not comfortable handing them over to UPS or FEDEX. I certainly made the right choice! From pick up to delivery things could not have been smoother. They picked up the items, packed them unbelievably well and shipped them. Their shipper was terrific and helpful too! The delivery person volunteered that Craters & Freighters were outstanding. When someone who handles shipments all day long says something like that, it is impressive! read more

There are few times I come across a business so great that I'd say they make my life a little easier, I can say that about Craters & Freighters. I have shipped many priceless items since 2010 and remain pleased. Customer service is remarkable. They all contribute to a more organized, less chaotic experience. We all know that shipping irreplaceable items is stressful and complicated, no matter how much you prepare, things evolve. Reach out to these guys at Craters & Freighters and let them make it a little more smoothly. read more