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    Crafty Crab

    2.4 (143 reviews)
    Closed • 3:00 pm - 12:00 am (Next day)

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    Manager ANGEL.
    Jennifer D.

    I visited Crusty Crab last night and ordered the small seafood platter with Cajun sauce. The sauce itself was absolutely delicious--flavorful and well-balanced. The potato, corn, and side of rice were also excellent. However, once we began eating the seafood, things took a sharp turn. After just a few bites--a couple of shrimp, two clams, and half a crab leg--I began to feel extremely nauseous. The flavor was overwhelming and unpleasant, almost like seawater, and I couldn't stomach any more. My dining companion and I left 97% of the seafood untouched. I requested lemon water or something to cleanse my palate, but the discomfort was immediate and intense. Our waiter was outstanding--attentive, understanding, and very professional. He brought over the manager on duty, Angel, to address the issue. I want to be clear: I wasn't looking for a refund or to avoid paying. I simply wanted the dish to be acknowledged as inedible and, ideally, accommodated appropriately since I couldn't eat it. Unfortunately, the response I received from Angel was shockingly rude and unprofessional. From the moment he approached our table, he was defensive and dismissive. When I mentioned that the seafood didn't taste fresh and that I was feeling sick, he took it personally and responded aggressively, insisting their seafood is always fresh and that they've never received complaints. I explained that I've been a loyal customer and this location is actually one of our favorites, but the food that night was not up to standard. Rather than listening, Angel continued to argue and even questioned whether I was truly feeling sick, claiming it would take 24-48 hours for symptoms to appear. I reminded him he was a restaurant manager--not a medical professional--and that making such claims was both inappropriate and dismissive. When I asked for his name, he became even more confrontational. He loudly stated, "I don't gotta write down shit for nobody," and walked away. This level of disrespect and lack of accountability was truly appalling. What upset me most was not the food, but the way I was treated. Angel showed no empathy or professionalism. After a lengthy and uncomfortable discussion, he finally offered a 25% discount, only to later apply just 10% at checkout. I have never been treated so poorly in a restaurant setting. I will be contacting corporate regarding this matter and am also considering speaking with legal counsel due to the severity of how this situation affected me physically and emotionally.

    Shvonne B.

    Don't dine here! I used a brand new card that I had not yet used and the waiter stole my credit card numbers and purchase SHEIN orders. Yesterday, I visited Crafty Crab - Houston - FM 1960 for dinner to wait out the traffic. The restaurant was nearly empty, with only about three ppl dining in. I usually avoid using my debit card, but since I had a new one that hadn't been used yet, I decided to use it for this purchase. While dining, I noticed that the waitress took an unusually long time with my card, especially considering I was seated right next to the register. I saw her coming from the back with drinks for the only other table on that side before returning my card to me. After returning home, I received two notifications indicating that my card had just been used at SHEIN. I immediately checked my transaction history to ensure everything else was correct; all other charges were either through Apple Pay or automatic payments, as I had stopped providing my debit card directly to businesses. I called the restaurant and asked to speak with a manager but was hung up on three times. When someone finally answered, they attempted to disguise their voice before asking what I needed. As I explained the situation, they hung up again. I continued calling--eight times in total--and each time, they either ignored me or picked up only to laugh and hang up again. Eventually, a "manager" answered, though he could barely speak English and kept asking me to repeat myself. After finally looking up my receipt to verify that I had dined there, he quickly denied any wrongdoing, claiming, "Oh no, my waiter didn't do this; we were too busy at that time" (which was clearly not the case). Stay cautious and protect your financial information.

    Manager is very rude & discriminatory. There's absolutely no hospitality or customer service from the current manager here, i will say the host i seen today & the server I had had good service but the manager here is beyond unprofessional and should be removed from this establishment as he has NO interpersonal skills . Today me and a friend came and got drinks , my drink was absolutely terrible so I politely asked the manager (as he was walking through) if i was able to switch it out or not , basically he said no i could change me NEXT drink and i told him okay understandable. After trying the drink again i asked my server if i could have some simple syrup to try to make it better and im assuming she asked the manager to which he respond NO maybe on my next drink. Which i find very rude especially since im willing to pay for it even though 2 pumps of sugar i think should be free especially as a manager of a business you look for a solution but i digress. I asked to speak to him directly to see why i couldn't have any. BEFORE I EVEN WAS ABLE TO LET OUT A WORD, the manager came over to the table and immediately pointed out my FRIENDS drink and said "oh and you already drunk half "????with an attitude Mind you IT WAS MY DRINK WITH THE PROBLEM not hers & my drink was literally still full i only took 2 sips!! So im immediately appalled at the hostility it was so crazy I've never experienced such aggression from the jump before i could even ask a simple question . So i said can you calm down?? I haven't even said anything and you're talking about my friends drink when im the one with the problem. He counties to huff and puff and rush me AGGRESSIVELY as im asking him to not be so hostile because im literally so confused as to why he's already upset with me ? I truly wish this incident was recorded because he doesn't need to work here or be in management at all with this terrible attitude. I am a server , so to see a business with with absolutely no hospitality was crazy to me because i haven't been to a place like this in a very long time and i see why no matter how good the food is a bad manger will run it to the ground! After explaining and communicating to him I HAVE NO PROBLEM paying for the drink my food and still tipping my amazing server he cut me off and said so what you want the sugar i said yes and he stormed off and had my server bring me some. Ruined my appetite but i stayed and ate a little cause i didn't want him to ruin me and my friends time we rarely get. This situation was highly inappropriate from a manager and i hope he ha the day he deserves.

    15 bucks for this. Not worth it. They did not even give me tartar sauce come on now that's like obvious with fish

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    7 months ago

    The oysters made me ill. I spoke to manager next day and asked for my money back. He refused hung up on me.

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    8 months ago

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    2 years ago

    Great food. Excellent atmosphere. Fast service. Convenient location off FM 1960. Recommended!

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    Food was 10/10 and service was not that good but good. Ambiance is very nice and cute.

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    2 years ago

    Bad wait service. Took long to take order. Took long for order to come out. Gumbo is Campbells soup. No seasoning. 0/10. Do not recommend.

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    2 years ago

    Them hush puppies good asf! And they serve drinks so thats wassup. Its a chill place or wtv

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    Page 1 of 4

    Ask the Community - Crafty Crab

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    Boil House - Crawfish!!

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    Came here for the first time towards the end of crawfish season, after hearing good things…read more Parking- on the street. Small lil place. Patio outside not covered, so when it's hot you have to try and hide near the sides with benches that are closer to the building for fake shade. Service- easy, order at the counter. No wait time. As soon as I placed my order I had my crawfish bag in hand. I belive $9.99 a lb right now. Food- unfortunately, the flavor was overly salty for me. I was done after 1 lb. But I see alot of folks enjoy this place, so they won't be hurting without my business. Try them out, you may love it.

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    I finally tried this place out! Their hours are 12pm to 2pm most days but on Thursdays they open…read moreat 12pm close at 2pm then reopen at 5pm to 8pm. However the food was great tasting and the place is full of family history, the staff was very accommodating! Small portions though. Reasonabley priced for the portion size. They do not serve alcohol.

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    Crawfish Cafe - Plump

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    3rd time to this location,(best) Bellaire is 2nd and the Pearland location comes in last place(food…read morewasn't hot and a little salty) and now we've tried them all! I got my usual Kickin Cajun Crawfish - spicy -so much flavor and it really isn't too spicy! Hubs got the 1lb headless shrimp with Texas Cajun- spicy with garlic butter and they were perfectly cooked. Okra-5/5 very lightly breaded Crawfish eggrolls- meh Wings- Cajun buffalo 5/5 taste like Franks with added Cajun flavors We didn't get it this time but get the red beans and rice- yummmm(better here because it isn't dry like the Bellaire location) service is quick and friendly and the time to come is at lunch or early because they get really busy!

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    They recommended the Chargrilled Oysters and the Crawfish. In this photo there are lots of happy people eating .

    Crawfish Cafe - Golden fried oysters served over crispy wonton chips, finished with chipotle tartar sauce and fresh pico de gallo. Includes four pieces.

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    The Rouxpour - Side door connected with shopping mall

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