This was a very nice Cracker Barrel out in Mathews NC. As with so many restaurants, the staff makes it or breaks it, and so it was here ... but the staff all around was really excellent. From being greeted when we walked in, to being seated promptly, waited on well, and checked out perfectly ... this outlet was a winner. The food was typical Cracker Barrel and we mean that in a good way. Average good food and very good service makes for a nice meal. Give it a try ... read more

What a disaster! This location should be 100% SHUTDOWN!! I have never been to a Cracker Barrel that served us UNCOOKED RAW pancakes! Well this location thought it was ok to serve us RAW, PALE pancakes and uncooked scrambled eggs! In addition the incompetent and careless kitchen staff, you have servers and hostesses that sit patrons ON TOP OF EACH OTHER in an EMPTY restaurant! SPACE PEOPLE OUT!!! No one wants to be listening to other people's conversation or staring at other people!!!! Use some damn common sense!!! read more

Cracker Barrel Old Country Store - UNCOOKED PALE PANCAKES!! - Southern Near Me - Matthews, North Carolina

What a waste of time . I guess they are hurting for money. No more biscuits on the table and the portions are now for a small child . I ordered the sampler, I got one tiny piece of bacon , one small sausage patty and little tiny piece of ham . It's a joke . I've been eating at Cracker Barrel my whole life and I'm 57. What a joke and completely a waste of time . read more

Cracker Barrel still serving healthy and delicious meat and vegetables on real plates. Everything was great! read more

Cracker Barrel Old Country Store - Smokehouse Grilled Chicken, corn, Fried Okra and Pinto Beans - Southern Near Me - Matthews, North Carolina

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Great services, attention was on point, my order was ready in 15 minutes. The food was great. The waitress was wonderful. Nice place to have breakfast on a Monday. read more

Cracker Barrel Old Country Store - Steak & Eggs With some fruits - Southern Near Me - Matthews, North Carolina

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I actually like the new decor at this location. Property is also nice and clean. Service on the other hand was abysmal. I sat for nearly 15 minutes before a server came near my table and I could hear them goofing off in the kitchen, laughing and carrying on with only two other people in the restaurant when I sat down. the coffee I was served was lukewarm. The biscuits must've been cooked about 10 hours ago. They were so hard I couldn't poke a fork into them. I had French toast, sausage and eggs and they were fine albeit not very hot. read more

We have visited CB here and other locations many times. The new renovations here and staff are wonderful-welcoming staff, great service, clean and redesign with new furniture very nice change -gives flexibility to seat larger parties at busy times when needed or continue to seat smaller groups or couples. The food and offerings are consistent-exactly what you expect from CB but continue to be hot and hometown fare delivered at a fair price. Their current staff were welcoming, friendly and efficient. No complaints-so if you haven't been lately - Consider trying again --especially for families-as there is something for everyone in a family friendly atmosphere. read more

Came here for nostalgia vibes with my daughter. I must admit the food delivery to your table and tasty food is always a good county vibe! Our waitress Kristin was phenomenal! Great customer service from the manager as well. I love shopping there as well. I will be returning soon! read more

Cracker Barrel Old Country Store - Designed my own breakfast meal! - Southern Near Me - Matthews, North Carolina

I stopped in at Cracker Barrel for a little breakfast, but yet the breakfast was not that little; I ordered the mama sampler which came with a little bit of everything, including delicious crisp on the edge pancakes. We were seated quickly and our server Kyia was great. All of the food came out hot and perfect to our order. Although breakfast was delightful the little lady dressed like an elf in a red and black plaid shirt and matching hat, wasn't that pleasant. I'm going to need Santa's helper to get a refresher course on front of the house etiquette because she was extremely distracted and was clearly lacking in that department. read more

Cracker Barrel Old Country Store - Cracker Barrel store - Southern Near Me - Matthews, North Carolina

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I really want to like this place but honestly it just doesn't do it for me. It always so crowded inside you can hardly move to look at any of the stuff in the store. Wait times are always long and you're lucky if your order comes out right the first time. I went with my dad and he ordered breakfast and they forgot his eggs. By the time they came out he was done with pretty much all his food. I ordered a new chicken dish they had, and it came out missing stuff that was posed to be on top. Just a complete disappointment. Only reason gave another star is because at least my waitress was friendly and trying her best in spite of all the tables she had to serve. read more

Cracker Barrel Old Country Store - Southern Near Me - Matthews, North Carolina

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New decor is nice. Place looks fresh. We came for dinner. We wanted some good biscuits and veggies. Food was a 1*. Biscuits chewy and hard and that was both batches. Food was warm at best. The pintos in the past were amazing. Today barely good enough to eat. It'll be a while before we try again. We used to come here and it was always good. read more

Lunch was delicious. Started with delicious biscuits and corn muffins. Grilled chicken tenders were tender and juicy, mac n cheese, green beans, fried okra , all yummy. Our server Amy was especially nice and attentive, best service ever!! read more

This was shit I mean I got grilled chicken tenders and they were smaller than my pinky in LENGTH this was over priced small took 1 hour for the food to come out read more

Love the chicken and dumplings here with the green beans and macaroni and cheese. Not the healthiest meal but always so nostalgic!

They have been going downhill for awhile, but waiting over an hour for breakfast after ordering is totally unacceptable. No one came over, they gave us some biscuits that were rock hard and that's it. After and hour and 15 minutes we left. Just a bad experience read more

My boyfriend and I were here for an hour and 15 mins, after 10 mins of sitting with no drinks or waitress seen, we finally get our drink order taken and put in an appetizer (loaded casserole tots) which was supposed to come with ranch. After about 20 minutes the appetizer finally came out with no ranch and the cheese was not at all melted on the casserole tots it was just shredded cheese on top of hot tots. We asked for ranch and got that fast but the food took about another 20 minutes we finally get our food and was told the reason it took so long was due to another table stealing our food?! How does that happen?? The food was very mediocre. French toast was barely toasted just butter on bread with syrup. Butter wouldn't even melt on the "toast" While my boyfriend and I didn't say anything there, at least 2 other tables were visibly upset about the service and wait time on food. We saw multiple other tables get sat way after us and get their food so fast it was very ridiculous honestly. Our waitress was good she got us everything we needed. But kitchen could use some help. read more

Horrible service!!!!! When entering everyone was pleasant however once seated the server served tables sat after us. We requested bread in which we never received. Other tables received bread and appetizers while we couldn't even get a refill. We ended up just walking out due to the service. read more

We had to wait for a hostess for at least 5 minutes. The service was spectacularly poor in every way.

So we went back to Cracker Barrel to give it another chance. Results...the same thing. The chicken fried chicken was once again heated up in a microwave or something. No crispy crunch what so ever. Luke warm and not good. It took literally 2 and a half minutes from the time we ordered until we got our food. There is no way it was cooked fresh. You should be ashamed that you are charging what you charge and it's not even fresh food. The only thing good out of this experience was that it was not crowded and the waitress was wonderful. It was cold inside but I think they were getting the fire Place going as we left. read more

First of all, I stood at the podium and waited for a good 15 minutes. While the hostess walked back-and-forth to the kitchen spoke with employees spoke with people at the table. Finally she just comes over and says how many. Then my favorite dish The cheddar broccoli chicken came out with a small piece of chicken and a little cheese sauce over it, and that was it. Then, at checkout the cancer, a young lady who seemed to be more interested in talking with her fellow employee about the size of t-shirts, sort of ignored the 3 customers standing in line. Finally, when she took my check, she did not ask how my meal was. Or anything when I finally told her? It was one of the worst services. And meal that I've ever had at Cracker Barrel. She looked at me with a blank look on her face and handed my ticket back, saying have a good night...... the worst. All of this for approximately $21. read more

Have never been here before and a friend had a gift card so we decided to try. Went early on a Sunday morning and used call ahead seating. Still took about 15 minutes once we were there to be seated. Service was friendly enough, many empty tables so wondering if they had an issue with lack of employees. Ordered a few meals, the scrambled eggs were undercooked and tasted raw inside. Portions were decent but not huge except for the pancakes. The mocha latte was delicious, and the fresh fruit was good too. Overall nothing to write home about, especially for the price and nothing really healthy on the menu. read more

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We really wanted some pancakes, so we decided to pop in on a Sunday around 12 pm. I went online and did the "join waitlist," which stated there was a 5-minute wait. We live super close by, so it gave us enough time to get ready and head that way. As soon as we got there, there was no wait, and we sat right down. Waitress was super nice and gave recommendations. Ended up getting the pancake platter with eggs, sausage, and grits. My son got the Benny eggs, which were eggs Benedict, but unfortunately, he was not a fan at all. Waitress was super nice and let us swap that for something else and, of course, took it off the check. Other than that, the food was super delicious, and the pancakes definitely hit the spot. This restaurant is always cool to visit. Especially the gift shop. There are plenty of items and souvenirs to look at. Our favorite part is the assortment of candy they offer. A lot of older candies are super nostalgic. Always recommend this location. It's definitely the spot for pancakes. read more

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Service was mediocre but partially due to staffing. We had to ask for items repeatedly. Good was good but they have made changes to portions and recipes that were not well received within my family. Had to correct an item on the invoice. Ambience is as any other Cracker Barrel is - old rustic charm. read more

not a fan of the new menu and much higher prices. they charge extra for most sides now

I had an amazing experience with the server Tammy! Attentive, caring, and makes great conversation, she's a natural!! The manager Nina was lovely as well! Great food, even better environment! read more

Super friendly staff, we were greeted by literally everyone we came in contact with from hosts to our waitress and random managers walking around. Nina was an amazing waitress, super personable, thoughtful, and friendly. She took a lot of care in how she interacted with all of her customers. Definitely recommend this location. read more

Camilla, our server made eating there entertaining. Super sweet, super nice. Fried chicken on their BLT was worth the trip. Atmosphere is always nice. Camilla was the highlight tho. read more

Cracker Barrel is pretty much consistent whenever I visit any of its many restaurants. However, let me preface this review by stating my typical visits to a Cracker Barrel are for breakfast. This was my 1st visit to this particular location.This day, I joined my aunt for dinner and Im sad to report I was very disappointed! Known for its country fried steak, this location missed the mark! My meat was dry and tough! The country gravy and green beans lacked flavor. The hash brown casserole is normally the star of the show and although this time was no different it still did not shine as bright as it normally does. The biscuit was dry and the sweet tea didn't even come close to making the mark! Although, I was very underwhelmed with my dinner experience the others enjoyed their meals which is why I gave a 2 star rating. My 8yr old son had breakfast as he loved grits, eggs, bacon and biscuits...he ate all of his food except the biscuit but did state the grits were not as creamy as mine and the biscuit wasn't that good. My aunt and her MIL both tried the chicken & dumplings which they enjoyed. I will definitely return to a Cracker Barrel just not this one. read more

Cracker Barrel Old Country Store - Country Fried Steak, green beans, hash brown casserole and biscuit - Southern Near Me - Matthews, North Carolina

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Everything needs to be improved. Food was not to expectations, service was lacking(waitress never offer to refill drinks and to top it off, a woman came in with a dog and cat that many of the staff handled so it led me to believe they were not service animals. Couldn't get out fast enough and won't be back to any Cracker Barrel. STAY AWAY!! read more

Atmosphere is very welcoming. The waitress was really good little talkative, but nice the food was just a greasy mess. For example, They brought us an appetizer with unmelted cheese. read more

We went to thevplace early in the morning and ordered two simple Momma's Pancake breakfasts with no changes. The order was ice cold whne it arrived at the table. We sent it back. The second try was ice cold as well but two pancakes were missing. The breakfast comes with 3 pancakes which is a total of 6 but we received 4. Another set of pancakes came out with still 4 but no warm syrup. I would not recommend this place as it was not busy and ice cold food with the look of surprise when sent back. I will take my business to First Watch. read more

For some reason this visit just was not it. The service was great!!! I cant say anything bad about it. The food quality was not it. I ordered the fired chicken meal with broccoli casserole and fries. Everything was super bland and average at best. This was my first basic to negative experience with any C Barrel from NC to MS and every state in between. read more

Cracker Barrel Old Country Store - #classic - Southern Near Me - Matthews, North Carolina

It's a crap shoot at best. The service depends on who is working for the day. The coffee is garbage. Taste like watered down cardboard. The best thing on the menu are pancakes. Again, it depends who is cooking for the day. We used to think of this place as a safe choice for breakfast. Today... not so much. read more

Cracker Barrel was always a place I remember stopping at on road trips. But, ever since moving to the South and having them close by, I definitely have made my share of visits. Ever since this location opened I have made a few stops, but one thing I will say...like every other Cracker Barrel, expect a wait. The best thing about Cracker Barrel is the menu. An extensive menu that can satisfy two people eating or a large group. I typically go for breakfast and dinner. The complimentary biscuits and corn bread are always a great way to start the meal. From eggs to chicken and a large variety of sides, the food is always pretty good. The staff at this location is always on point and I have always enjoyed my meal! And, I love browsing the gift shop while I wait. read more

This is new to the area. Well. New to me. But I rarely visit the greater Charlotte area any more. This is the same as all other Cracker Barrel restaurants and stores. Built to look like a huge country cabin, rocking chairs in front. Walking in, the store is filled with kitsch, clothing, baking and seasonal items. Put your name in for a table. Breakfast is served all day. I came with my parents after our other plans were a bust. The are very friendly to the handicapped and elderly here. The food came quickly. I informed the waitress it was my mother's birthday and they brought a vanilla ice cream sundae complete with chocolate sauce, whipped cream and a cherry. Very nice. After getting our check, I went to the cashier and checked out. The whole process was smooth sailing. We came at just the right time, not during a peak meal time. read more

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The Cracker in Matthews has greatly improved since George has become the manager. Service has greatly improved & the waiters/waitresses seem to care about each other more & therefore offer a better service & I believe George has instilled pride in their job along with respect for each other. He deserves to be noticed!! read more

Consistent execution at Cracker Barrel, which does an excellent job of being exactly the same whether you're in Charlotte NC, Glendale AZ or Palm Coast FL. With the exception of a few that are right to left where most are left to right, they are as cookie cutter as they can possibly become. The only thing that might possibly be different about this one is that it's not on an Interstate highway. They are usually within a quarter mile of an exit. Odd. Otherwise, same hostess, same menu, same food, same service. I'm a fan. They've recently introduced some slightly healthier options. Though the portions remain the same - massive. I had the granola pancake breakfast, which comes with two eggs (scrambled, please) and a meat (turkey sausage seemed like the best choice) and a plate that had three ginormous pancakes that were over the edge. And two bottles of maple syrup. I was hungry, so I did manage to eat a good bit. But there was still enough left to feed a homeless person for a week. read more

Cracker Barrel Old Country Store - Southern Near Me - Matthews, North Carolina

This new Cracker Barrel opened recently in Charlotte on Independence. It's the first one I've seen in the area that's not off a major interstate. Cracker Barrel has good breakfast options (although nothing fancy), so we decided to give them a try on Sunday morning. For 9:30 a.m., it was surprisingly packed! Usually crowds don't start for brunch until after church lets out in Charlotte. Apparently there are many heathens out there besides us. With the amount of cars overflowing from the parking lot and standing around indoors, our wait was only 15-20 minutes, as promised. While we waited for our table, we walked around their country store filled with...well, country stuff...and also old-fashioned candy treats. With the crowd waiting, it was difficult to maneuver around, but we managed until our name was called. Once inside, we got excellent service. Our server was very attentive, stopping by every few minutes to make sure my coffee cup never got empty. My usual breakfast option ("The Old Timer") beckoned to me, so I ordered that. Eggs, cheesy hashbrown casserole, and a choice of meat. Not to mention biscuits (ask for apple butter!) and grits. It's a very filling breakfast, and the coffee they serve is delicious. After we ate, I grabbed some Chick-O-Sticks and Clark's Teaberry gum (my favorite as a kid) in the store for the road. read more

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Sadly, they have joined the trend of raising prices, serving smaller portions and with low quality. I love breakfast food but will not return here. Thankful the continued reminder to eat at home for a better experience. BOOM! Just lost a long time customer. Cold, overcooked food and 34 minutes from order to table top without a wait. read more

Cracker Barrel Old Country Store - Burned tiny sausages, small helping of hash-brown casserole & a lump of dry overcooked eggs. Old Timer's Breakfast. - Southern Near Me - Matthews, North Carolina

I'm ashamed to say I love this place. Fantastic all day breakfasts, terrific biscuits and whole wheat toast, and best of all, real maple syrup. My favorite? Grilled pork chops with scrambled eggs. And did I mention really good bottomless glasses of lemonade!? I also enjoy CB for lunch particularly on road trips. I've enjoyed fish fry Friday's, hamburgers and I pick the steak fries and green beans. And they make a pretty good BLT. I like the kitschy store I'm ashamed to admit. Great service typically except for having to stay in line after eating. read more