I rarely leave negative reviews, but CPR Pools' work and customer service were absolutely unacceptable.
We hired them to repair and update our pool equipment, including electrical work that was supposed to be correct and up to code. What followed was months of disorganization, poor communication, and ultimately faulty work that cost us thousands of dollars more than the original contract.
Workers repeatedly showed up without scheduling or confirming, even after I explicitly asked them to call first. Communication was chaotic--multiple people texting, no clear accountability, nobody knowing the full scope of the project. Items that were in our original inspection reports and discussed upfront were later presented as "extra" via change orders. Appointments were missed, delayed, or rescheduled repeatedly, causing weeks of wasted time and a partially unusable pool.
The worst part: their electrical work was done incorrectly. Our pump required 240 volts, but it was wired for 110. This caused the pump to fail completely, forcing us to hire another company to fix it at significant cost.
CPR Pools acknowledged their mistake and promised to reimburse us for the repair. We were told the refund was processed, but we never received it. Every follow-up was met with vague responses, delays, or being ghosted. At this point, it feels less like a mistake and more like a strategy--wait until the customer gives up.
This company turned what should have been a straightforward repair into a months-long headache, costing us time, money, and extreme frustration.
If you value your time, money, and sanity, do NOT use CPR Pools. read more
