James addressed the problem we had.He was very timely, knowledgeable and proffesional. Would strongly recommend

Finally found an amazing plumber! Sent to me by AHS and will certainly call for future needs.

James was incredibly helpful throughout the entire process of my water heater replacement. He quickly diagnosed all the issues with my old system and replaced the traditional tank with a new tankless water heater. He also relocated several pipes and completed the job efficiently and neatly. What really stood out was how he guided me through my home warranty process -- he made everything simple and stress-free. James is a stand-up guy: honest, direct, and very professional. I'd definitely hire him again and highly recommend him to anyone looking for a skilled and trustworthy plumber! read more

This was thru American Home Shield. My water heater is still under Manufacturer warranty but they want to replace the entire thing and charge me with $1,900 labor when it only needed parts to be replaced. For diagnosing they charged me $125 and AHS who referred them was $25. They also told me that AHS will not cover my water heater despite AHS advertising they cover all kinds of water heaters if they cannot fix it they will replace for free. So both them and AHS beware. Luckily I had 3 free estimates much more reasonable than his. I got a new water heater under warranty same day and labor with less than half Premium One quoted. So just place your monthly American home shield fee in either high interest savings account or invest it in an ETF . I cancelled American Home Shield and do not need Premium One's services. read more

Premium One Plumbing was referred to me by American Home Shield. James was the best plumber I've had working in my home. He was very prompt, very polite and informative, and did a great job repairing the problem. He left everything very neat and clean. I highly recommend this business and will always request them in the future. read more

Premium One Plumbing truly exceeded my expectations. James came out on short notice through my American Home Shield warranty and replaced the water pressure valve in my tankless water heater. This was hands down the best plumbing experience I've ever had. James was professional, jovial, extremely knowledgeable, and efficient. He explained everything clearly and completed the repair quickly and confidently. I couldn't wait to write this review - highly recommend for all your plumbing needs. Look no further than Premium One Plumbing! read more

James was excellent: friendly and extremely helpful. We were connected with him via our home warranty--as we requested, he replaced our broken garbage disposal and fixed a broken gasket under our sink. He also cleared a drain blockage that we didn't even know we had and adjusted the trap to better accommodate the shape of our sink. We highly recommend the quality of his service! read more

James has done a number of plumbing jobs at our house over the last year from minor installs like water filtration to cutting through slab and replacing drain pipes under the foundation. Very knowledgeable, experienced, honest, and likable person. His rates are in line with pretty much anyone else or better, and comes with the confidence knowing the work is being done at the most thorough level. He has also identified minor issues for us that we weren't aware of and repaired them at no added cost - simple things like adding a clamp or noticing a missing cap. And he has told me how to make minor repairs that I can do myself to save me the cost of him doing the easy tasks. Can't recommend highly enough! read more

James was very nice, he quickly replace my shower valve stems, and fixed my leak. I would recommend him, he's a good guy and great plumber.

Anyone that owns a home knows that finding a good, trustworthy plumber will be a necessity at some point. I was lucky enough to find James early on in this process. He's a one man operation and that's exactly how I like it. I like talking directly to the person who will be doing the job and seeing them follow through to completion. That's the level of service you get here and that's the difference between going with a guy like James versus a large plumbing franchise. I've had James work on a few projects over the years - successful diagnosis and replacement of a bad mixing valve, two shower valve replacements, a hot water recirculating pump, and water heater replacement. He's been able to quickly and efficiently solve every problem I've thrown at him. If you're on the fence about whom to hire for your plumbing project, do yourself a favor and give James a call. read more

I was connected to James through American Home Shield, home warranty. James came out the same day to investigate a slab leak. He was able to detect the leak and capped off the line to prevent further water damage while waiting for approval to re-route or re-pipe. James was very professional, easy to reach by phone or text, and gave good advice to repipe the whole house to prevent further potential slab leak issues! I will be reaching out to him for my future plumbing needs! read more

We are very happy with the work James and his team did replacing a section of our main sewer line & installing new clean outs. James was punctual, communicative, efficient and professional, and his pricing was fair for the scope of work. He showed us the issue inside our pipe on the camera, explained the problem, and, without being asked to, installed the replacement pipe in a way that is an upgrade, and will make it easier to diagnose and repair any future problems. He and his team treated our property with care, removing & replacing the sod in the lawn that had to be excavated so that you can barely tell, and they put a tarp down to protect the other grass from the dirt they dug up. He communicated throughout the process, showing us what he was doing, and after the repair was complete, James again showed me as he ran the camera through the whole main sewer line, in both directions, checking that it was clear. Premium One was originally sent out by our home warranty company, American Home Shield. It turned out that the problem was not covered, because the issue was outside of our home's foundation, which meant we had to pay for the repair out of pocket. I noticed the negative reviews tend to be people who were also in this situation, but that really is an issue with the home warranty, not the plumber. We are very happy with Premium One, and will be happy to hire them again for future plumbing needs. read more

James came by my house this morning. He did a great job replacing the stems in my shower. There was leaking from the shower head. No longer does. It was not an easy job. Very happy with the results. I've known James about 10 years. Every job he's done for has been great. Previously changed my water heater. Also a great job. Barry read more

James did a great job fixing a couple issues we had with a tub and sink. If anything breaks again they'll be the first people I'll call!

I've used Premium One through my home warranty multiple times and so glad I did. As we all know, being assigned randomly to a company can be stressful not knowing what you'll be getting. James is truly the best! He's knowledgeable, honest , thorough and quick to respond to you. It's important to know a good plumber so I will definitely be using him even for services not covered through my warranty. read more

James is the best! He's knowledgeable, trustworthy, expedient, reliable and helpful. James always goes above and beyond. Don't hesitate to work with him you won't regret it! read more

These guys came via our home warranty policy to fix our tankless water heater. We were very impressed with their prompt, friendly, efficient service. They even wear shoe coverings walking into your house! Would definitely recommend. Great communication & fast solution to our problem. Five stars across the board right here, folks! Update: called them again for another issue we had. I was ready to cut holes in a multiple walls to find a leak upstairs. James at premium one was a detective magician & located it much quicker than I would've. He saved me cutting into at least 2 other sections of wall had he not been there. Can't recommend enough. He also fixed our tankless water heater! read more

Canceled on me last minute. Totally not cool. Took the day off work and everything for this appointment. Would not trust them again. Timeliness is everything for these types of issues. read more

James has replaced, repaired, repiped and pretty much done whatever plumbing needs I've had for over 10 years. I explain what my issue is, work a convenient time for the both of us and all of a sudden I no longer have a plumbing problem !! I enjoy dealing with James, find him very reasonable and competitive and totally professional in his craft. Would definitely recommend him to others. My "Go To" guy !! read more

James was great! We scheduled a time and he showed us when he said he would. He came in, was professional, solved my issue without making it a bigger deal than it was, and charged a reasonable price. I will be using James going forward for all my plumbing needs. read more

Plumber came, called me, didn't look at the crawl space, made a false claim to my home warranty insurance stating he went into the crawl space and left. Fortunately the AC guy came out a few days prior through the same home warranty, and his report contradicts plumbers false assessment and pictures were taken. This company commitment insurance fraud. Do not use these people. read more

Needed a new water heater, this company was assigned by our home warranty company and they replaced it. Good service, very happy with them.

James is the best! Completely trustworthy with incredible expertise, and able to respond quickly, which is always appreciated!

We needed an old toilet that was VERY difficult to remove (rusted bolts) removed and a new one installed. James was very professional, knowledgeable, clean, and reasonably priced. I couldn't recommend Premium One more highly. read more

They are part of American Home Warranty. They came out, did not provide the service, and I was charge $100 just for them to come out even though they did not do anything. read more

James comes highly recommended. He came today to fix a leak that was running into my garage and install a new garbage disposal in my kitchen. I was worried the leak would necessitate him have to cut into a wall but he was able to fix and correct the issue (which was stemming from some bad valves) without having to cut into any walls. He is always efficient and professional. All my calls and texts received quick responses and everything was cleaned and dried before he left. Shoe covers were work to avoid any mess coming into me home. Standard covid protocol was upheld and masks were worn by both James and myself during the entire appointment - that alone is worth 5 stars! James is my go to plumber for both my personal home and the condo I rent out. Thank you for all the hard work! read more

I am an old person who doesn't know so much about using internet. But, my experience today made me contact my son to help with writing this review. Three times so far with different issues and I saw perfect job every time that's including timing, honest opinion about the job, pricing, and cleaning after. Thank you for letting me know that it's just a snake job instead of changing the whole line like what others told me. Thank you for coming to me and telling me that "mam, this job didn't take time as much as I expected" so you let me pay less than what you asked for" I just have one complaint. Say yes for soda or agree to eat sweets next time because it's hard for an old lady to do review. Thank you. And God bless you my son. Margo read more

I called this company for leaks, waited over 1 week before the plumber came, After 1 week, James came and was rude, very unprofessional, he came and took a quick look at the leak and left without saying anything. I called the company many times and no answer. Finally, I was able to text them and they replied, they estimated $585 to replace a simple kitchen faucet and toilet ring. I called another plumber and they charged me $280 to fix the same. Premium One charges double and has bad customer service. I will not recommend this company. read more

James is amazing! He came to our home to fix a number of small plumbing issues (leaky shower, broken faucet, etc.). He was responsive, knowledgeable, and very respectful of our home. He wore covers over his shoes when he entered our house, and he took care of everything quickly and efficiently. The total price was very reasonable, and he provided really excellent service. I highly recommend James and Premium One Plumbing. read more

Good customers service! Thanks for the quick response. Friendly technician and on time.

James was a referral from my wife's boss, he was quick, courteous and honest. He even text me back while he was on vacation. Premium One Plumbing will be the only plumbing company I ever call in the LA area going forward. His installation of my new water heater was "beautiful," to say the least. I was quoted a god awful amount by another plumbing company, who didn't even check anything before quoting me for a replaced water heater. No more google searches for plumbers...I just want to give these guys the kudos they deserve. Let me just repeat this, they are "honest" plumbers. Thanks James! read more

Have used them twice now, they were assigned to my job by my home warranty company. James is amazing! Very professional, honest, hardworking, and quick. He knows what he's doing and, more importantly, he helps you understand what he's doing so you learn, too. read more

I wish that I could deliver the same enthusiasm of other reviewers, but my experience has made me feel annoyed, un-prioritized and dismissed by this company. I have been having a little hell with plumbing. The dish washer is down, the mini bar had standing water and the pull out faucet handle broke loose from it's hose on the kitchen sink. That caused me to cancel cooking dinner for an out of town guest. Premium One was sent out by AHS warranty service for what seemed like a simple enough job...to replace the broken spray handle of the pull-out kitchen faucet...so I could at least, wash my dishes by hand. The plumber took my check ($) and my spray handle, told me he would return the next day. I took more time off from work because he couldn't tell me what time he would return. When most of the business day passed by and I hadn't heard from him, I called them. Of course, he tried to make me doubt that I distinctly heard him say that he was coming the next day and then shared that the faucet brand was discontinued. I know he said it because I asked if he knew what time he would come. He said no. He continued claiming that he is following the 'protocol' of the insurance company, which says that they have to attempt to replace the exact faucet brand. (which they already knew is discontinued) So, to me? That means to just replace the damn faucet with another comparable brand. #1. So far, I have been waiting for 7 days! #2. I have received no follow-up progress report from the company. #3. There was no consideration made that I had to take off 1.5 days from working to be here. #4. I feel that this should have been a fairly easy and quick repair. #5. I finally had to break down and just stretch the hose from under the kitchen cabinet to get the dishes cleaned In closing, the only reason I gave 2 stars is because the plumber did snake the bar sink and encouraged that the dishwasher should be covered under normal wear-n-tear, by the insurance warranty. Based upon this experience, I am hoping that a much more efficient company is sent to handle the dishwasher job. read more

Premium One Plumbing - They took my money and my faucet handle and Ive heard nothing from them... - Plumbing Near Me

Our water heater stopped making hot water. Tried repeatedly to light the pilot but did not work so we called our home warranty. James showed up to diagnose our water heater. Was quick and efficient. Said we needed to order a part from the manufacturer which he did through our home warranty. Part arrived 2 days later and James returned the next day. Installed and is now working. Great guy. Will definitely use again when the need arises. Very happy! Thanks! read more

James is our trusted plumber for many years now. He was referred to us by our neighbor who is a realtor and has been using him for years as well, and referring him to her clients. He does excellent work, is very professional and reliable. He's also helped us solve tricky puzzles like installing clean outs to access old pipes and relocating our HVAC condensate line to drain properly. Highly recommended! read more

Harout was very knowledgeable and punctual. He knew the job and how to get it done right quickly. I highly recommend them. I came across them through our home warranty insurance and will keep his information for reference For when the warranty expires. read more

James was fast, efficient, and professional. He wore a mask and booties the entire time he was inside my home as well. Definitely recommend. read more

I had a circulating pump that failed and I contact American Home Shield for it's repair/replacement. They sent James from Premium One...I see why they call it "premium". James is the owner, and he came out to replace it...The first one was bad from the factory, the second one had a control box with a broken housing...the third one installed today...and so far it works. James has been here FOUR times to get this thing working, and I couldn't have asked for anyone nice or more professional than him. These problems were not at all caused by him but rather faulty units sent by the manufacturer. James is amazing. Always welcomed in my home. Thanks James! You're the best! read more

Not surprisingly, plumbing emergencies always seem to happen on weekends or holidays. Unfortunately, we had one this past holiday weekend, and were assigned to "Premium One Plumbing " by AHS Home Warranty for our water main leak (which had forced us to shut off the main water). I would never recommend or use "Premium One Plumbing" again....they are about as far from "premium" as you can get! Also, it's basically just one guy ("James") who has a plumbing license, a generic plain white van and a PO Box at his local UPS Store in Montrose. Starting with my initial phone call with "James", he was incredibly rude, condescending and clearly annoyed at being bothered on a holiday weekend...he certainly was not interested in actually working on a holiday (despite his website's multiple claims that he offers "24/7 Emergency Service"). He simply said "It's a holiday - I don't work on holidays". Rather than agreeing to a time to come to our house, he told me to call AHS to make sure that our water main leak was covered under the warranty or not, and to then call him back to schedule a time to come out. So I did just that, and AHS told me the leak was covered...so I called him right back. But he didn't bother answering the phone, and he didn't call me back until the next day (more than 18 hours later). I guess not working on holidays also means not returning phone calls -- despite specifically telling me to call him right back. When he finally came to our house, he spent a total of about 5 minutes looking at the water pouring up out of the concrete just beside our house, and looking at the aboveground pipes. He then proclaimed that "this can't be repaired - you have galvanized pipe, and that cannot be repaired like copper -- so you're going to have to dig it all up and replace everything...repair isn't an option"." He was referring to a stretch of concrete three feet wide and 50 long! Based on nothing more than simply at the water coming up, and visually tracing some of our above ground pipes (which were not themselves leaking). Not believing him, I asked "James" if he had a leak detector or something else he could use to know where exactly the actual leak was, since the water was coming out of several places, including right next to the house. He said that would be a waste of time and money -- but he told me I could hire one (on my own) if I wanted to. "James" then called AHS, and told them (without ever having used a leak detector, never finding the actual source of the leak, not knowing anything about what pipes we may have under the concrete...and after having seen water pouring out of the ground in multiple places just 1 inch from our outer walls!....that he concluded that our water leak was "outside the boundary of the house's foundation" -- and based on that, AHS told him that none of it would not be covered under the warranty! But before I could talk to the AHS rep myself, he quickly hung up the phone. Incredulous, I asked him why he didn't let me talk to AHS -- and he claimed that they would be calling me right now to explain. But because he already had our $75 service fee (like a deductible for warranty) he refused to wait for AHS to call (and after a few heated words, he drove away with our check). That was $75 for 5-10 minutes of "work" and making one stupid phone call! Fortunately, I've now found a REPUTABLE plumber and leak detection company, and I will have our water leak repaired correctly. I wish I had not wasted my time and money with "Premium One Plumbing" (although with that horrible AHS warranty service, you don't get any say in who they assign). read more

Stay away! They were sent by my insurance ,American Home Shield. They did not fix the problem- stoppage- which I was able to fix it by calling another company,but they were pushing me to change all the pipes under my house and they can do it for the "reasonable" price of $5800.00 Do not recommend! read more