Going to this pool store instantly brought back memories of accompanying my father to Leslie's during my childhood in Minnesota a long time ago. The smell, not bad, not good, the pool store smell. Unmistakable 40 years later. Anyways, I wasn't really looking forward to this junket, as my pool service people have let me down and now my colorblind self is trying to figure out how I'm going to get these levels correct with the test strips. Well thank god the staff member Antonine was super helpful, he tested the water sample I brought in and was able to steer me in the right direction. He was very knowledgable and efficient, and it made my day. Thank you! read more

Knowledgeable staff. Can lead you in the right direction for any pool issues outside your venue. Lots of options for different items. I can usually find everything needed for small pool needs. Neat, orderly place and pretty easy to find what you're looking for. Free pool water testing. read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - North Hollywood, California

Been going to this store over 15 years. It's been going downhill but I have never had the trouble I had today. I went to exchange some scale prevent for scale remove. It was exactly the same price but Antoine insisted I pay $2 more as "the system" could not handle transferring my "rewards" that had given me a discount. Why couldn't the rewards be refunded too? Antoine had no answer. I asked to speak with the manager but he was not available. This on top of the store actually being closed at 4.30 pm yesterday with a sign saying 'back at five'. I walked out and will not be going back. Osh can have my business now. read more

I dread going to pool stores because they always smell like chlorine and this is one smell I just cannot stand! But all pool stores smell this way so I gotta tough it out. Leslies is as good a Pool store as I've been to. They have a good selection of pool/spa necessities and a good and fun selection of pool/spa toys, floaties, and things that might make a good gift for someone you know who owns a pool or spa. Keep that in mind next time you're stuck on a gift idea because Leslie's usually has a good selection of ideas. Also, shout out to the staff! They're always able to answer my questions and help me out when I need it. This is a good store. read more

Such an excellent service. I was suspicious that my pool guy was slacking on the job. I brought a sample of water in and had it tested by Spencer. Sure enough, my suspicions were correct, and my pool had 0 chlorine. Spencer set me up with some shock, a pool tester kit, showed me what to do, and some questions to ask my pool guy. He was so helpful and made my experience excellent. I will, for sure, be coming back to test my water again . It's not often you see this level of customer care! read more

I agreed to pay a $113 to have their tech come and service my salt system. I sent a picture IN ADVANCE of the LED display / console showing the error message and red lights. I was told that the $113 would pay for 1 hr of his time / labor. The guy showed up not having a clue what the issue was. He never saw the picture. He had no parts with him even though I was told that the techs all carry parts with them and they frequently service my system. He told me that a new main circuit board will cost around $200 plus labor but he could not guarantee that it would fix the problem. He said another option is to buy an entirely new system. My system which cost over $4000 is only a few years old! I told him that before I spend $200 plus $100 or more on labor (his first option) with no guarantees I would need assurance that this would truly be the solution. He spent around 20 min on hold with the manufacturer. He then changed his story to say that a new board definitely would solve the problem. Then he tried to bill me for the $113 plus a $35 trip charge which was never disclosed to me when I set up the appointment. I told him that the $113 was the only fee I agreed to pay and that it would pay for one hour of LABOR (Not standing around while being put on hold by the manufacture). He got very argumentative so I told him to just leave the invoice in the mailbox. read more

Went for the first time. Found exactly what I needed and they were very welcoming, helpful and friendly. Leslie's will be my new pool supply store! read more

Came right before 7pm and the place is close! Just to return something! Light are on! Finally the guy came out and said that he was in the bathroom and that we will not take the return now because is after 7!!! 4 minutes after 7 so he was in there for more than 10!!!! 30minutes drive for nothing! Thank you! read more

The staff at the North Hollywood store were very nice and helpful though I had to wait a bit to get some questions answered. I bought a pool solar cover and went one size up so my irregular shaped pool would be perfectly covered with no gaps. I asked for a recommendation for a person to cut it to fit. The gentleman, Luis Juarez, was a very personable guy but he and his helper did not do a great job.; corners were not rounded and cut short. The sides were not cut straight. The width was short every where while I had plenty of material to cover it. Very disappointing for having paid extra to size up. read more

I had a number of questions as three different "pool services" had sent me on three different directions for maintaining my pool and necessary upkeep. I went into the store and Yusef was a God-send. He helped me by explaining where each pool guy was coming from, how they saw things differently, and how I could do a couple of things myself to be more informed before selecting the right pool service. Thanks Yusef! I'll be a lifelong customer. read more

Thanks Ben for helping me pick out the proper products for my pool. Leslie's pool has the best prices on all Pool supplies and the best customer service! read more

Wasted my wife time, they are lazy, the don't respect their own schedule, they don't respect customers. Afternoon shift should get fire or train not to leave and close doors during business hours. read more

This review is for the store located on Colwater cannyon in Valley Glen. The new person in charge does not have customer service skills; this guy does not have idea of what he is talking about. i normally don't get an accurate answer of my questions. I just go there to have my pool water check and get whatever the system is indicating is needed. I wish they can change this guy. coming to Leslie is not a pleasant thing to do now. read more

Usef is the greatest customer service provider Manager I have ever met. Considering you can no longer find/get/receive, great customer satisfaction any longer, Usef is an Angel among us. I live in Burbank where he helped me take care of our pool for years. When he was promoted to Manager and sent over to the NOHO store, we followed him over there and selfishly hopes he eventually gets promoted and returns to our Burbank Leslie's facility! Cheers Usef see ya in 2 weeks! Joel PS: Just so happens, today, I left my wallet behind on the counter and he promptly called me to come fetch it! XOXO! read more

I have to say this Leslie's pool supply is great , first I use to come here when I was a kid with my dad and now I'm buying the same this for our pool very nostalgic !!! The service is always good and I always leave happy they are willing to always service what ever needs you have Parking is tight but it's right in the back so no worries it's one of the first Leslie's pool supply's and we keep Coming back !!! 5 stars all the way to this location read more

Yusuf has been AMAZING at helping me keep my pool in great condition all year round. He's really knowledgeable, friendly and extremely helpful. I'll definitely be going to him for all my pool issues. read more

The staff at Leslie's is very helpful and tells you exactly what you need. They don't pressure you to buying anything you don't need. For a novice like me, they explained to me what I needed to do to keep my above ground pool in swimming condition. read more

Ben, the manager is so helpful and such a pro. He helped me with my chemicals of course but also repaired my pool cleaner. He is a gem and Leslie's is lucky to have him! Thanks Ben! Ree read more

I have rarely come to a Leslie's where the staff is friendly other than the store in sylmar... at this location the manager was so rude from the moment I walked in the door, and not just to me. I had come in for a water test and asked him nicely if he could test my water. He pointed to the bottle of water and said "can you take it to the other side of the counter". Really you can't pick it up and do it, but sure I can do this. Then he was stating how they don't have a pool on file for me.... well I'm bringing in water. So I asked why does that matter, and he says well I need the units of water. So I gave him the gallons... which wasn't that hard to figure out really. While I was here a man was asking about a floatie for his pool. He wanted to know if they price match. The manager was so rude to him that the guy left without buying the pool acid or the floatie... when they finished my water test they told me my water was fine but I should buy $80 worth of products only they have...never mind! I can't believe how rude their staff is. Again, most times I walk into a Leslie's I don't expect people to be a ray of sunshine, cause I feel they just hire the rudest people they can find. I won't purchase anything from here at this location. Next time I will travel to sylmar where they seem to like their jobs. read more

2 days ago I went to get some material for my pool , water test done and so many info given to me that no one told me before , very intelligent people working there and the guy was so helpful and Liz as well , berry happy with there servic and recommend you to go and ask questions and trust me they give details Wich make much deferent Thank you and see you soon read more

I went in and was helped immediately by Jacob, he was very helpful and guided us in the right direction on how to maintain our pool.

I went to Leslie's pools to purchase a cleaning vacuum for over $1100, two months later it stopped working. I was upset and went and contacted the store manager, Ingrid. She said bring it in and we will go ahead and get the necessary parts from the manufacturer, I came back 10 days later and they did not have the part and then at that point I was upset and Ingrid immediately went ahead and replaced the machine without any hesitation, I was happy with the end result and now I have a working machine and thank you Ingrid!!! It goes to show you that Leslie's pools accept her equipment, that's the bottom-line read more

This is the best place you can go if you've got questions about your pool. Ravi has helped us each time we've been to this location, he is such a fountain of information. Such a 180 from the Burbank store... Which offered no help whatsoever and was lacking (at best) in customer service. We brought a water sample from our pool, Ravi tested it and told us exactly what we needed to do to treat our water. The best, thanks! read more

Great service! Very helpful in giving advice on pool maintenance with chimicals and equipment. read more

I will not go to any other Leslie's pool supplies other than this one on Coldwater Canyon because of a manager Yusuf. he is very knowledgeable on pool chemicals and doesn't try to upsell you on things you don't need this is my go to store from now on. I don't mind driving an extra 15 minutes just to come to the store I have a Leslie's within 1 mile of my house but refuse to go there because I feel like they're always try to sell me on things I don't need. read more

I know absolutely nothing about pool maintenance and care. Its scary... But After talking with Robert Diaz his passion for helping and knowledge of equipment my fears are relieved! Answered every question i had and expaind it in a manner anyone could understand. My pool is safe and funtional thanks to Robert, Thank You Leslie's Pool Supply! read more

My decades-old pool pump, with its jury-rigged filter finally gave up the ghost this spring. I'm a DIY guy, but I knew better than to try to tackle this project. I went into my local Leslie's in North Hollywood, where I met with the very enthusiastic and knowledgeable manager, Ravi Mahaindra. He demonstrated the merits of a variable-flow pump. We talked about the limited space my pool equipment has, but after an on-site visit by their installer, Eric, we determined that a new pump, filter AND a heater would all fit into my small space AND my budget. It's Memorial Day weekend. Last night, I cranked up the pool temperature from 65 to 85, and enjoyed beautiful, warm water in a pool that hasn't looked this good since I bought my Laurel Canyon house in 2000. Ravi, Eric and the entire team at Leslie's in North Hollywood EXCEEDED my expectations in every way. Thank you! Eric Allen read more

This place is great very professional and real customer service. I dealt with Ben when purchasing a pool pump and going through the DWP rebate program. I just got my check from DWP for $1,000.00. Ben lead me through the process, helped me fill out the paperwork, scheduled the installation which was also a pro job (i forget the name of the installer but he was great). I sent the entire package to DWP just as Ben instructed and my rebate process went smooth. Im also saving money every month on this energy efficient pump. Ben was by himself the couple of times i was there and there were a couple people waiting for help but he doesnt rush you and spends time with every customer so be patient and wait your turn and you'll be in great hands!! read more

Benjamin saved the day!! He was fantastic help for my "senior citizen" husband. Thank you!

Exemplary customer service. I've been in a handful of times in the past 6 months, and Ingrid always remembers me and addresses me by name- it's a small thing but really makes you feel like they care about the customer. Saturday my GF and I went in looking for a pool robot because I am completely DONE with spending 2 hours vacuuming the pool and still having it look like someone dunked a 4x4 in it after a desert run. Ingrid and the manager Ravi were phenomenal. They were very helpful, honest to the point you didn't feel like you were being pushed into an unnecessarily costly option, and FRIENDLY. We went with the Polaris 955 which they didn't have in stock. Ravi found one at the Burbank location and had them hold it for us. We picked it up and an hour later it was crawling around the pool doing it's thing. I know this isn't a product review for the robot, but this thing works like a dream! Totally worth every penny. We had been buying our pool chemicals from Home Depot because we found ourselves there pretty regularly (what new homeowner doesn't, right?). From now on we'll be buying all of our pool supplies at this Leslie's location. I fully believe in supporting the people that take good care of you by giving them your business. I cannot recommend this store highly enough. read more

I just got a new hot tub and an above ground pool and I was completely lost until I came here and Yusuf helped me. He set me up with everything I need for both and I will definitely be a long term customer because of his help. read more

I bout pool vacuum,since day one it's not working For person like me that travel most of the week it's very difficult To return products that is not working in tow weeks Thayer policy is 2 weeks return,if something is not working until thy send you service the window of return is closed,and you stuck with something That the only think you can do is threw it to the garbage I recommend to purchase from big company with better return policy read more

Great service- clean fully stocked store. I bought a solar cover for my pool. I decided to put an end to high electric bills and having to constantly heat up my pool. The cover actually works. The water was warm within a few days of sun. And having the cover on in between swimming keeps the water clean and warm. read more

They've gone thru several store managers in the past few years. Let's just say the service in the past was spotty and detached. The new one, Ravi, might as well be the poster child for how to treat customers. He is courteous, thoughtful, communicative and will go out of his way to make sure you are happy. Stick around Ravi please. read more

Just called to ask if a specific part was in stock and was greeted with the WORST customer service ever. Ravi was rude, condescending, and unprofessional! He basically responded with, 'I have paying customer in store and do not have time to answer questions'. I was on my tgere yo drop over $500 in spa equipment and parts but pulled a u turn and will never use their services again! read more

Came In here after my Pool man suggested I drain my water because of so called "chemical in balance " i felt uneasy with his suggestion so I gave this store a call and talked to Brian he had me come in to test my water the results were that I had copper in my water which was causing staining in my pool Brian sold me some products to get the metal out and to help out with the staining ( I believe the total was under $100) and after about 4 weeks the metal is gone and the discoloration on my plaster has begun to clear up without having to drain my pool! I appreciate all the support I got from this store and will continue doing business here for many years to come thanks again ! read more

I had a great experience with Robert and Benjamin helping me fix my pool pump. These two will help you solve any problem you have with your pool. They went back and forth with me trying their best to fix my pool and without charging me a dime. I recommend these two to anyone who has any problems with their pool or of they have any questions regarding pool. Also, they have great customer service and actually care about their customers and the satisfaction of their customers. I will be back to this place for sure. read more

I just have to say that I have been very pleased with this store and this location in particular. I went in 2 days ago to buy a volleyball net and basketball hoop for my daughters pool party. I had called ahead to make sure the item was in stock and to check the price. When I arrived, employee "Liz" got me the item right away and even alerted me to a $50 coupon special they had. She was extremely friendly and helpful and carried the cumbersome item to my car for me. I was thrilled to have saved the $50 too! Thank you Liz! read more

First off, when I called, the person speaking on the phone put me on hold for five minutes straight because he was helping another customer. My patience started running out so I decided to run to the store and purchase what I needed. Oh man, the prices were expensive, and I am not going to step foot in Leslies again. read more

They have all of your pool supply needs, but are really one trip ponies pushing their Leslies products, most of which are unneeded.