I have used Foothill Plumbing for years and always had good service until recently. I had a new tankless water heater install and the technician told me he was going to improve on the new installation and run two lines one for the front of the house and one directly to the back of the house, cost was $4,400, the work was done Nov 2024. I then had a backup in the bathroom they sent out somebody new since the tech I really like was out on leave, I wasn't impressed with the new tech but it was fixed and he recommended I replace another pipe I said ok after Christmas would be fine. They scheduled an appointment, when tech got there late in the day said never mind it doesn't need to be replace it would open a can of worms. No mention of a charge but the only harm was he scratched up my new paint but thought oh well it's outside no big deal. All was working well until I was no longer getting hot water in the back of the house. When I called the office I was hoping my original technician was back to work but no they sent out the one from before. He came out and said that probably because of the fires and having no electricity for a could have days the unit needed just to be unplugged and replugged in and that would fix the problem and said there is another harder way to reboot but that wasn't needed, but I asked him to show me in case it happened again I would know how to do it. He said he would need to charge me a service charge I said you must be kidding I just spent $4,400 for a device that was installed 3 months ago and you want to charge me a service charge please check with Mike the owner. Well that didn't fix the problem and couldn't get hot water in either of my 2 back bathrooms would get luke warm for a couple of minutes then cold. When I called to tell them there still was not hot water in the back of the house the office said we can't keep coming out and you refusing to pay us. I was stunned first time they suggested the work then said not to do it no mention of a charge. Second time was for a service on an expensive tankless that wasn't working 3 months later, I said please check with the owner. That night the owner came by between 4:00 and 5:00 He took a look at the unit and got the company on the phone where they did all of the diagnostic and the unit was working fine. Then Mike the owner said that the problem was with my shower fixtures and that I needed to get new cartridges to rebuild the fixtures and that he took my unit off of recirculating and that when the system on manual would learn my patterns. I did the test he told me too, ran my shower, bath and all my sinks still no hot water. When I texted him back he said they would no longer service my unit I was rude and disrespectful and didn't pay the service charge and to find another company they didn't need customers like me. Well I called the manufacturer looking for a plumber and asked them about turning off the recirculating and they said that was false. Called another plumber and the problem was fixed I knew it wasn't the unit, because the kitchen water was working, or my bathroom fixtures, but the way the piping had been installed was incorrect. I would never recommend this company, I've never ever had an experience like this. Be warned they only are nice when collecting your money! read more