Spectrum Pool Care has been servicing my pool for 20 years. Each time there was a problem with my pool it was solved the first time they came out. The owner goes all out to make sure the job is done correctly. read more

Spectrum Pool Care - My pool. - Pool Cleaners Near Me - Sherman Oaks, California

We are so happy with our pool company! Spectrum has maintained our pool throughout many years and our pool man is just great. We needed a resurfacing and new tiles, and the result is beautiful. Highly recommended if you want a competent and friendly pool service. read more

Spectrum Pool Care - New pool plaster. - Pool Cleaners Near Me - Sherman Oaks, California

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Spectrum has serviced my pool for over a decade, and they've always done a fabulous job. I highly recommend them!

We had a horrible experience with Miguel, Spectrum's technician, last week installing a pool light. He messed up the electrical system by crossing our landscape lights with the pool light causing the circuit breaker to trip: dangerous. I called him to come back out to look at it and he told me he didn't have time and it wasn't his fault. It was his fault I told him, nothing else could explain it. He only got loud and said it was my problem and hung-up on me. Horrible customer service; which seemed to be documented on Yelp about Miguel, several complaints and growing in number. I had to get an electrician to come out and repair Miguel's ineptness. He doesn't know what he is doing. I'm requesting a refund of electrician fees for their repair. Absolute unprofessional behavior. read more

Horrible service,they never pick up the phone,never calling you back.charging extra for summer chemicals. And that's how my pool looks like with their weekly service. read more

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This company is so great! Family owned and they make me feel like family also. Been using them for years and I will always recommend them to my friends and family. If in doubt, scroll down and click on "other reviews not currently recommended". read more

Spectrum Pool Care - Marquez makes my pool sparkle! - Pool Cleaners Near Me - Sherman Oaks, California

They have not started the work, but my initial response is as follows: 1. Extremely responsive!; 2. Reasonably priced. Full disclosure--I'm not the easiest person to deal with, especially when I'm a go-between trying to assist others. Miguel and Amanda have explained in great detail the reasons for the services needed and the estimate provided. That's something, especially when others have not been as forthcoming. read more

This would fall under the category of- EVERYTHING IN MY LIFE IS BREAKING AGAIN! I'm so glad I found a pool repair company like Spectrum. The company I've been using all these years is located all the way in Thousand Oaks and can't be bothered to return my calls anymore. Even though we spent 20k with them about a decade ago renovating our pool. Nice. My experience with the folks at Spectrum has been positive down the line. They returned my calls quickly, quoted me a fair price, and completed the work as scheduled. We had an old Hayward sand filter that was leaking and failing. Spectrum came out and replaced it with a brand new Hayward cartridge filter (way better than sand filter technology). Their price was more than fair for the filter and installation. I know, I checked the price on Amazon for the same filter. Installing it myself was not an option. I have always been a firm believer that somethings should be left to the professionals. This would include major plumbing, air conditioning and auto repair, major appliance installation, high voltage, and other really complex shit I have no idea how to fix or install. Our tech was Chris. His work was top notch. They are my new go to when pool troubles arise. Highly recommended! read more

Spectrum Pool Care - New Hayward Cartridge Filter expertly installed by Spectrum Pool Care. - Pool Cleaners Near Me - Sherman Oaks, California

Spectrum Pool Care did a great job figuring out the problem and repairing our old Hayward pool heater. Thanks to Mark and Miguel, it didn't take long to schedule the repair and get it done. Thumbs Up! read more

I have used this company for several years in hopes that they would get better, since we had such a "complicated" pool. Rarely could we just turn our heater on and enjoy the pool. There was always new things wrong, which they couldn't fix right away. The man that came to clean the pool would not wear his mask and would taunt my dogs until I got them into the house. A Bichon and Maltipoo. he also brings his girlfriend with him, who is of no help. Today the 8 month old Malitpoo was in the yard and decided he was not safe coming to the house any longer. Thankfully were forced to get a new pool company. The new company I am hiring came out to see the pool. He asked when it has been serviced last and I told him today! He pointed out all the Algae and then did a water test which showed all the chemicals he had tried to use (4) which only caused my daughter severe itching. He also showed me where there was a leak, which no one pointed out and some chlorine number was up to 100 which he said it should be about 82. Do yourself a favor... don't use this company. read more

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Warning people stay away from spectrum pool services specially technician name Miguel is the most unprofessional person I've ever met. Miguel installed a smart pool system for me to operate my pool temperature and the rest of the stuff one year ago I've never had this system work right from day one when you call Miguel or text Him he responds with the text that I will call you right back never does please people stay away from these crooks they just take your money and not honor the service. STAY AWAY!!!! read more

Under Spectrum's care, my spa was constantly cloudy and foaming. Every time I'd call to complain, all they did was offer to empty and refill my spa for several hundred dollars. I paid for this service a few times but the problems would come back after just a few weeks. I just replaced Spectrum with a new spa service provider who fixed all the problems by adding a few chemicals. In retrospect, the person Spectrum was sending to me probably did little or nothing to actually service my spa, and I likely paid for their refill service unnecessarily because all my spa really needed was competent regular weekly service, which I paid for but didn't receive from Spectrum. read more

I always recommend getting multiple quotes in any aspect of doing good business -- you get be best prices and knowledge about the industry. So anyways... I called 3 people for quotes to repair the valves for my pool. The heat was only going to the pool instead of the jacuzzi. We had to add a couple valve actuators to change the flow of water and a pump. 1. The first company quoted me $1500 - and I denied them. 2. The second company came by and actually broke my pump and and burned out my pools electrical panel so I just told the guy not to come back... what's worse is that he denied it and didn't take responsibility plus he was an ass hole. 3. The third company, Spectrum Pool, is who I chose to do business with. First we had to fix what the other guy burned out. Turns out it was a few fuses that needed to be replaced. I spent a week fixing this with the company listed here as "Spectrum Pool" .... thank god Miguel knew what he is doing. This guy is very good and knows all his stuff. He is very honest and straight to the point - no Bull shit. And then we moved on to the actual repair for the jacuzzi and he charged me a total of $800 with labor and parts. Still lots of money but definitely worth it because of past experience. I recommend these guys and Miguel especially. He's a great man! Thank you guys for the awesome work-- now my pool and jacuzzi works great just in time for summer time. read more

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Great service. The tech came early. And was prompt on the day of repair also. Our hot tub works great now. I hope that day not need them but I will call them first next time. read more

This company was simply the best. On time, reasonable and were able to complete the repair quickly. Customer for life! read more

Spectrum Pool Care is and was a pleasure to work with. Miguel is a professional and perhaps more importantly, a good person to know and work with. I have no problems placing my full trust and confidence in Miguel and his team to get the job done right in the most convenient and expedient way possible. Thank you, Miguel and Spectrum Pool Care! read more

I thought these guys were pretty good. But their followup is useless. Their technician Miguel fixes nothing. I am finished with these guys forever. read more

Tomo was able to locate the source of my leaks right away. Like a sixth sense :) It took five or six visits total, to fix the leak, check that everything was working, and repair the concrete. He was able to do this within a week and a half. I was very happy with the work and will definitely call Spectrum and Tomo again if I need a pool repair. read more

Great Service! Tomo and Julio came to fix our broken pool plumming, did an acid wash as well as the filter cleaning and much more. We thought the entire pool system was broken (40yrs old) but Tomo managed to make it all work again within a week and it looks better than before. Amazing. You can see his experience, he knows what he's talking about and what he's doing. Pricing was fair and our pool is as good as new. Thanks to Tomo and Spectrum Pool! read more

Spectrum Pool Care - Acid wash and cleaning - Pool Cleaners Near Me - Sherman Oaks, California

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A couple weeks ago, I called to inquire about having my Jacuzzi repaired and spoke to Mark, who said Miguel would call be back within a couple days. I never heard back. read more

Hands down the best repair service experience I have ever had. I dealt with Miguel. He was prompt, professional, knowledgeable and capable. They quickly provided me with quotes to replace my pool pump (which had caught on fire) and DE filter. Showed up on time. Did the work in a clean manner; addressed any issues that arose promptly and to completion. Answered all my questions. No complaints. Very happy. Thank you! read more

The owner Larry was very helpful in answering all my pool questions. It was so nice he took the time out to help me understand all my options. The technician keeps my pool looking great every visit. I highly recommend Spectrum for all your pool needs!! read more

Amanda their glorified receptionist/coffee maker, is a whopping pain in the ass. She is rude, not at all friendly or helpful, and argumentative. LARRY should fire her..I mean divorce her. I was with spectrum for 4.5 years and the first 2 years when Carlos was maintaining my pool, 2010-2012, were fantastic. He showed up ON TIME EVERY WEEK, he did a great job, he was friendly, he called to buzz my phone upon his expected arrival, so I could open the gate for him. Then they ditched Carlos and sent Gary to my house. Gary never shows up solo, always has a friend tagging along. AT LEAST ONCE A MONTH the Monday appointment with a FIVE HOUR WINDOW FROM 7am-12NOON.. Was skipped/missed. I'd frequently receive a monotonous and not at all apologetic phone call from Amanda TWO HOURS AFTER THE SCHEDULED WINDOW CLOSED, to say, "they missed the appointment, they will reschedule". No sh*t Sherlock. They missed the appointment? IS THIS NEWS? No. It is not. It is commonplace for this company to cry, "woe is me, we can't keep a goddamned schedule we don't know how to run our business".. At least, from a customer standpoint, that's what it sounded like via telephone. Like the adults from Charlie Brown /Peanuts. I live in a crappy area of North Hollywood and the property MUST remain gated and locked at all times. YOU WOULD THINK a legitimate and upstanding business WOULD KEEP A REGULAR APPOINTMENT.. But no. They're completely useless. The pool is rarely without algae. The kids leave a mess behind nearly every week. They forget to reassemble the filter and basket. They drag the hose to the front of the house and leave it there.. They no-show or arrive too late to get the job done. Save your sanity. Save your property. AVOID SPECTRUM at all cost. I'd give zero stars if possible. Get your company together, Larry. STOP letting children run your office and stop letting children service your customers. Good riddance to bad rubbish. And a fine F YOU to "Amanda". You are absolutely hands-down AWFUL at customer service. I'm pretty sure you also work for CRIME WARNER CABLE with your foul attitude and do-nothing behaviour. I'll be telling anyone and everyone in the SFV how abhorrent your collective behaviour and customer service have become over the years. I'd be shocked if you were still employed after the new year. read more

I have used Spectrum for about 2 years, and I estimate 60-70% of the time something doesn't go right, from unusual billing processes, to overbilling, to poor communication about what will be performed, to leaving a sloppy mess on my driveway and street after completing their work. They are very nice people (even refunded me on a poor job in the past), but it's time for me to move on. I have a busy schedule and don't like having to spend time just to fix things most times after they do their work. read more

These guys were great! Friendly, professional, knowledgable service. I called about a leak in our spa. They were there within the week. Assessed the problem, called me with the quote to repair, and fixed the problem. Just like that! AND emailed me the invoice. I'm so glad I found them read more

Spectrum solved a water exchange problem I had between my jacuzzi and pool that 4 other companies previously could not resolve over several years. The Spectrum office made an evaluation appointment; a technician (Miguel) turned up right on time, was very personable, did his investigation and informed me exactly what he thought the problem was and how it could be fixed I got a written estimate for repair with in 24 hours; authorized the service and had the work done. The best part was that after 3 or so years with 4 different companies trying to rectify the situation, the issue was resolved quickly and right on budget. The service was timely, friendly and reasonably priced. Spectrum is now my absolute choice when I have any issues with my pool/jacuzzi. read more

Tomo at Spectrum Pools is a consummate professional. He found my leak quickly, put in a temp patch, and made an appointment for the replacement of my skimmer. 1. He showed up when he said he would. 2. Completed the job in the timeframe he quoted. 3. Did beautiful work the way a craftsman would. 4. He took the time to show me why I had a problem and why I won't be having that problem anymore. There were little things that needed some TLC that weren't contracted - he went ahead and took care of these details anyway- a big change from anyone I had ever worked with. I had some extra work done while he was here and everything turned out beautifully and my pool "ecosystem" is better than ever before. I would not hesitate for one second to recommend him to anyone needing leak detection and repair, or equipment install/ removal. This guy is the real deal. Uncle Dave read more

Initially, I did not have a good experience with Spectrum pool care, lets just say that the guy who came out did a very unsatisfactory job not just the first time but also the second time to re clean our spa he had cleaned the day prior. I had called and expressed my disappointment and decided to just call it a wash and loss of money. The owner called me personally, listened to me vent and asked if he could come over himself and clean our spa again. I agreed. Larry came out and did an amazing job, was extremely nice and I was so impressed with the care of his customers. Great customer service is hard to come by it seems so it was a nice reminder that there are still business owners who care. I would definitely recommend! read more

Fantastic service from Miguel! He replaced our gas Pool Heater and also our salt cell for our salt-water pool. (Both were 15+ years old.) He was very professional, knowledgable & courteous. Arrived on time and did a terrific job. Also his estimate was on par with a second estimate I did, and way below a third. We've been using our pool heater & salt system for over a month now with no issues. So glad we chose Spectrum! read more

Very poor customer service. Contacted to install new pool light. Spoke with Miguel. He said he would follow up to make appointment and never heard from him again. read more

You can stop looking for pool leak repair, this is the best you will find. I don't write a lot of reviews if that means anything to you, but I just had a pipe & skimmer repair job done by Tomo at Spectrum Pool Care and I was 100% completely satisfied. Repairs always hurt but this was as painless as it gets, and I feel like congratulating myself for calling this company for the work. I had an underground pool leak which was quickly diagnosed and options explained thoroughly. It was a tough job....out came the jackhammer, put in a new skimmer, 25 feet of new underground pipes, new concrete. I am picky and try to monitor what's going on, and I was VERY impressed with his hard work and expertise. Tomo worked his ass off during a really hot week, but was always in good spirits and eager to explain what he was doing when I asked, and offered tips to avoid future problems with my aging pool & pipes. It is hard to find a good reliable honest person who does repairs, someone who you can tell takes pride in what they do for a living right? I saw the good reviews for Spectrum Pool Care for my area. Those good reviews are well deserved. Hopefully I will never have to get in touch about another pool problem but I will not lose their number and will be sure to ask for Tomo for any future repair. read more

this review is way overdue, considering Chris came out several years ago to get a once non-working, older spa back in running order. Since then, we've had several issues, with heating elements and such but each and every time, Chris is quick to respond, always shows up when he says he will and resolves each and every problem we've ever had with this 10 year old hot tub. If only everyone in the service industry was as professional and responsive. Thanks so much for taking care of us Chris, we really appreciate it!!! read more

The office and the technicians are responsive, friendly and competent. Spectrum is my first and only call when I need help with my pool or hot tub. read more

It feels like I'm calling a friend when I call Amanda at Spectrum Pool. She is so friendly, and really cares about my pool needs. The person answering the phone is the first impression you get about a company. Amanda makes you glad you called. Next let's talk about service. The response is quick, and accomodating to my hours and needs; oh yes and my pocktbook. There is Larry; he's just awesome and of course, Mark who is so qualified and well I just really really recommend this company. They are honest, reasonalble and just exceptional. read more

this guy advertises pool pump repair and you call him and he doesn't do it he just replaces them!! He did give recommend a place to take my motor to get it fixed... but this guy... his addresses are PO boxes I'd stay away from this guy at all cost with his fake addresses and his website i'd go to a reputable place like wholesale poolmart than a guy who has PO boxes!! read more

Mark replaced our old pump with a new energy saving system that so far is working perfectly. He was punctual, explained the functions of the new system clearly and concisely and left the work area cleaner than what he found. I highly recommend them for pool repair. I service my own pool but if I ever have the need for a pool service I will try Spectrum first. read more

I recently purchased a house that had a pool with automation and a broken down heater from 1995. I called around to various pool places but after talking with Mark from Spectrum I knew I had my guy. I service my own pool so I cannot speak to their service business but Mark replaced my heater with a new one, new variable speed filter, and iAqualink automation so I can control the pool from my computer or phone. Mark did all the work in one day and showed me everything I needed to know. Could not ask for anything more. read more

Spectrum Hot Tub and Spa Repair offered the best customer service I can remember having ever! They were professional on every level--punctual, thorough and professional. Our technician Chris went above and beyond in every way. Highly recommended!! read more

The guy I spoke with was really unhelpful and had a really bad ATTITUDE. Ugh, me thinks not. We'll go elsewhere. If the 1st conversation is the 1st impression, Spectrum Pool should really think about getting someone nice to answer their phones.... read more

I've been using Spectrum for a few years now after my previous pool servicing company never seemed to really get my pool clean and wasn't good with communication. Amanda is always a phone call or an e-mail away and responds quickly. Miguel repaired my pool heater in less than 15 minutes and was extremely polite and professional. They've always kept my pool nice and clean and were able to help whenever there was an issue. read more