I went inside to Return equipment after canceling my cable. I had a few phone calls back and forth that past month about charges to my account and trying to finally get my bill to normal. After returning my cable equipment, the Cox associate Tom really made my day with trying to help me out for the terrible service I received via phone. If you ever want a true person that you can count on for your Cox experience, ask for Tom at the broadway location!! read more

I went here to return my old router today, staff was super friendly as they checked me in at front of store, and chatted with me about superbowl, my eagles gear, and football. There was maybe a 3 minute wait as 2 were ahead of me, then another associate quickly checked my modem in and gave me a receipt. This place was super-busy the whole time I was there, so I rate them pretty high at getting me in/out quickly. read more

I had Cox Security installed after my house was broken into. Cox failed to give me the yard signs & the burglar returned (thank you Cox! I didn't need a face to face confrontation with the burglar). Cox was arrogant and assinine when I confronted them and demanded my signs. Tell the regional director what jerks they are. Call Christopher Fisher personal cell: 520/867-7583. read more

For over a 1 1/2 years I have called in and complained about the time it took logging in to their email and your account took. You always get the same answer they are working on it. You file complaints and never hear anything. An internet provider that takes over a year to fix problems needs to hire someone that can program. I can log into any other email provider in 2 or 3 seconds but using their cable I have problems getting into my own account. Calling in takes you through a maze to talk to someone and you have 5-10 minute waits, using on line chat is even more frustrating you sit and wait for responses that can be 2 or 3 minutes.. read more

The store is always super packed. Like another reviewer said, it almost feels like you are at the DMV.! The service wasn't that great either. When we were thinking about upgrading it seemed like they were the most helpful... But when we decided not to, (because the prices are so high), it seemed like they wanted to get rid of us ASAP! I would have preferred them to try harder to find something for us ! It just felt that once they didn't get what THEY wanted, they were trying to get us out of the store. Good luck! read more

Cox. The name says it all!!! The WORST CUSTOMER SERVICE and internet service on this earth. How do these companies get away with robbing people?? All they do is give you the run around and when u ask for management or supervisor they tell you that there just a call center and there's no supervisor or manger. What the **** read more

This Cox office has employees who do not know how to listen to customers. My husband came here today to pick up a box that Cox supplies free for a bulk account under the apartment complex where we are renting. The guy insisted I need to supply him my four digit pin for the account that I have set up. We do not have a Cox account that covers our rented apartment and this guys is such an idiot to insist that we do. I tried to explain to him the confusion but kept asking for the 4-digit pin - so stupid. If he took the time to listen and hear our suggestion to resolve the issue, we could have spent less than 5 minutes at this location. Cox management wake up amd train your employees esp. this guy!!!!! read more

Cox doesn't care about disabled senior citizens. Cable was supposed to install internet for me and never showed up. When I call to find out where they were I was told they had rescheduled and never bothered to tell me. They're reschedule time didn't work with mine so we had to haggle about that. they not only disrupted my plans but the plans of someone else too. This was incredibly inconvenient and I'm looking for another provider. Don't go here!! read more

if I could give 0 stars or even negative stars, I would. I ended up paying Cox twice and the overpayment was 259 dollars. When I realized my mistake, I called Cox to have it refunded. They said it would be issued by a paper check in 15 days. Not good, as that 259 was earmarked for other bills and food. There's no good reason to wait for a paper check, either, as it was an electronic payment. I'm a wage slave who lives paycheck to paycheck and it's a constant struggle to make ends meet. I only have one income from work and live by myself. Further, I don't get paid again for 12 days, which will seem an eternity. I told Cox this would cause undue hardship, and a Cox employee said repayment could be expedited if I faxed my bank statement showing proof of the two payments, even though she could see for herself that was case. I did that, but when I tried to call back to find out if the fax was received and when exactly I could expect to be paid back, I met with a great wall of resistance, misinformation and obstruction. Part of the problem is waiting for them to issue a paper check, even though it was an electronic payment. I am about to be plunged into overdraft with all the concomitant overdraft fees at nearly 30 bucks a pop, and I will play hell recovering from this. Last time I overpaid a bill, it was refunded right away, but not so Cox. I am very stressed out over this. I wish there was some other way to prod Cox into action. There is no reason for this kind of obstruction except extreme greed. I also am forced to use Cox's services, phone and internet connection, because of my job, and they are also the only game in town besides CenturyLink., so there is no choice of another provider. Also, because of my work, I am paying extra for the latest "premium" broadband and I see no difference between it and "preferred" in terms of speed and stalling.. More BS from Cox. They have a well-deserved bad reputation both on the internet and public opinion. If there was a class action suit, I would gladly climb aboard. Perhaps I should get one going myself. read more

I posted a review under my sister's profile earlier, but just made my own account. In summary - fantastic place! Worthy of five stars.

Longest wait ever. But then again I came on a Monday but right as doors opened so it's ridiculous. Just to do a last name change....everybody gets the same "15-20 min wait" took less than 2mins to make the change but I had to wait 20mins read more

This store offers the absolute best customer service I've ever experienced. Seriously, ever. That sounds like an exaggeration, but they laid out all the information super simply and politely. They greeted me at the door. They got my complicated name right on the first try (Cheyenne, not Diane or Shannon). Even when I got confused and asked stupid questions, the guy there (Adam? I'm sorry, Adam, I can't remember your name) laid it all out again super patiently like it hadn't been a stupid question and was instead his mistake. Like he really was happy to help. He said to call in or come and they'd handle everything if I had any other trouble. The product I brought home had some issues, and when I called a tech to explain, he (Brad?? Sorry, poor connection) was like "oh, of course, no problem!" No having to plead my innocence. He was so understanding and helpful, I was completely caught off guard. And he said "badda bing badda boom" when he finalized the work order, so now of course I have to love him. Anyhow, I've heard bad things about Cox in the past but have had the absolute best experience with these guys. Ten out of ten in the customer service department. read more

It's a monopoly so obviously they really don't care about customer service. I get that. The entire relationship started off with a deal that was suppose to last a year and ended up only lasting for 6 months. I went down the street to Best Buy for something else and literally the first person I spoke to upon walking in the door was someone offering a better deal on Cox than I received at this Cox location down the street. I only have Internet and it's OK almost good, but certainly not great. I just spent the last 45 minutes trying to pay my bill... again, when it should have been setup for auto pay months ago. I tried to pay online multiple times and kept getting a 404 error. Will this review do anything? No. However there will be a day when something comes along to replace this trash heap of a company and when that happens, they'll know why because when they had the upper hand the thieves and jackals running that operation could not have cared less about the people they were charging month after month with no other option. It's disgraceful. read more

This is terrible service for internet. We pay for the high speed package which is always down when we want or need to use it.

Very poor customer help from top to bottom. We started on line as directed, bought our own (correct) equipment but install failed to connect. First 2 calls didn't help and he had to go to this store, wait like 30 minutes to get THEIR modem-router. Opps. Didn't have one. Charged immediately for their modem AND he upsold on plan before we could try smaller planes! Service charges started at that point. Next day, install their router (almost identical to ours), no go. Lots of 'try this'. Finally gal just said she'd send a tech out next day. NEVER mentioned that would cost us. It was settings she could have told us to try. Now WE have to drive out, wait and return equipment for credit(funny that takes 72 hrs) and I must call Cox call center to ask for refund service fee they didn't say would cost (unlikely, these people wring every cent they can from customer) AND get them to give us a new start date. Why should they get paid before service is on? I've lived here a short time and I now appreciate my spectrum service provider. Cox on line ad is extremely misleading. Nothing is $29.99 or even next level up. I heard a year from now they automatically jump your rates too. Great. Hot spot might be way to go. read more

On Sept. 1, 2015 Cox claims they cancelled my Dish account and also claims they opened an Internet/telephone account of their choosing on my behalf without my knowledge nor approval. Late last month I received their bill for $290.00 plus change o cover costs of the new services, I had been paying about $112.00 per month up until that time. I should point out here the previous Dish service was never cancelled and Cox never sentstaff to install the service they claim was installed on my behalf. I called objecting and after a lengthy debate was informed the bill would be reduced to approximately $157.00 per month. I pointed out that was still more than what I have paid for some time. I was informed they had cancelled my previous package to accommodate the new package they had opened on my behalf and without my knowledge. I was also informed again they would not reinstall the "old" program since it was a special one nor would they reduce the new cost. In fact if I did not accept their offer the cost would increase for each day i refused their offer. The debate continues, I have not accepted their offer and will cancel all services if Cox continues its obstinate denial to correct its own errors but rather to insist I accept their outrageous version of what now borders on a form of legal blackmail.. read more

If you can find any other service. I would with my personal experience. I just moved to Tucson from MN and i am a cable tech. To start when ordering they were pushy and told me i needed certain internet speeds when i did not need those. I had to force them to pretty much give me internet only. SECOND, I went to the store to pick up a self install kit and waited for 40 mins. people were sitting on the ground. Felt bad for the staff(understaffed). When it was finally my time to go up the rep. said he had no record of me signing up. Ok now THIRD, tech comes out hooks me up at pole, then checks the house, comes in and says there is a problem with wireing in home. Fine. I will fix my wiring in my home myself i am a cable tech. He says nope going to cost you 60$ for professional install. Long story short all that the tech was required to do is hook it up at the tap or pole and leave. Thats what i want if i have a problem i will call. Tech then disconnects me from the pole and cancels my order. For one how UNPROFESSIONAL, you are suppose to work with your customer. Called customer service and it says the are going to charge me 10$ to talk with a rep. Wow, Really. In the end i spent close to 3 hrs attempting to get internet. Wasted my time and theres. To finally talk to a sweet lady who is not in Tucson, figures. To get free install. By the way i fixed my own line took me ten minutes. What a HORRIBLE experience. I hope they get bought out soon. What a ridiculous name to boot. read more

The service was just great. A busy store so we waited a little bit. Tom was our CSR and he was very helpful. We needed a modem and he explained ALL the options which best accommodated our needs. Explained very well how to do install ourselves. read more