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    Updated 3 months ago

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    Old panoramic modem
    Julie O.

    I am moving soon and ordered the transfer for my service. I ordered a self install kit and went to the Cox store to pick it up. Upon arrival I was greeted by Daniel and explained that I was there to pick up my self-install kit. He brought me to his kiosk and looked up my account and my order. He said that I needed a new modem. I asked if I would be charged and after a while, he said no. He wanted to activate the new modem and I declined because I am still using my current modem. He gave me the phone number that I could call when I am ready to activate my new modem. When I returned home, I opened the kit and discovered that the new modem is for panoramic wifi service. I looked up my account plan and I don't have a panoramic wifi plan but after chatting with the online agent, I was informed that I received an upgraded modem but that it is compatible with my current plan. After inquiring, I was told that I will not be charged any additional fees/costs for the upgraded modem, nor will I have to upgrade my plan in order for it to work with the new modem. In addition, there will not be any issues with upload/download speeds. Once I activate the new modem at my new house, I will return the old modem. I will write an update if any of the above information is inaccurate.

    Dee C.

    This review is totally about the awesome service I received today from Chad. I stopped by to ask questions about service and I had the pleasure of meeting Chad. I am not yet a Cox Customer and just wanted to know what to expect. Chad was knowledgeable, professional and courteous. I felt like a person and not just one of the herd. In a world of call center, microwave service, it was nice to know that the effort I took to drive over and stop by was acknowledged. Thank you Chad for top notch, A plus, Customer focused service.

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    17 years ago

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    9 years ago

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    Page 5 of 5

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    Review Highlights - Cox Store

    I was immediately greeted by Chad and he helped me with exactly what I needed right away.

    Mentioned in 2 reviews

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    CenturyLink - Our living room phone outlet the technician disconnected all our home phone lines from.

    CenturyLink

    (235 reviews)

    Be careful with Century Link's promotion " locked price for life". While it is true that the price…read moreis 55.00 for a decent speed it's like pulling teeth to get the full monthly price from their sales reps. Just remember that the price does not include modem rental if you're renting. If you don't rent the modem you will need to purchase one for 100.00. Taxes will probably be 10.00 depending on your city. Also a month in advance payment will be required . So your first month's payment will most likely be ( for the 55.00 plan) 55.00 + 10.00 (tax) + 55.00 + 10.00 (month in advance plus tax) + modem rental 10.00 X 2 for months if you rent. Total first bill :150.00 and that's a conservative estimate. If you're not a current customer doing a lateral change but a new customer there may be an additional activation fee. If you don't rent the modem but purchase it, the first month's bill will be about 130.00 + 100.00 for a one time purchase. The subsequent bills will be 65.00 -70.00 without a modem rental. 75.00-80.00 with a modem rental for the advertised plan of 55.00 a month. Just wanting to help you make an informed decision. It's not a bad plan just a few more costs than you may have realized . Every telecom does this .

    The experience has been incredibly AWFUL! A technician came…read moreto install my internet, and I still did not have internet service after he left and had to call them back at least three times. The wiring was laid across the alley floor and was driven over by multiple vehicles, including a CenturyLink technician's truck and a garbage truck, within three hours of being laid. (can't imagine how much beating that spaghetti sized wire can take in hot AZ summer) Furthermore, I was initially told by century link after still not have internet that the technician gave me the wrong router, and another one was shipped to me. However, the technical department later confirmed that the original router was indeed the correct one. All of this confusion occurred within a single day. To add to my frustration, I was charged for this unsatisfactory installation. Every time I call to discuss this issue, I was forced to explain the entire situation repeatedly. I truly believe that any positive reviews are bots. They then sent me a bill for the installation charge for WHAT! I'm still having to argue with them on the daily to get that removed. I did take photos to dispute of the awful job the tech did. please don't call them please save yourself a lot of heartache and distress. Not even worth the one STAR your forced to give

    Cox Cable - Router on its shelf

    Cox Cable

    (420 reviews)

    I have been with Cox for over 20 years. They provide excellent internet service, usually. 2 years…read moreago I was paying around $50 a month for internet services. My current bill was $150. It tripled in two years. I called customer service and talked to some Indian who went by the name of "Mike". He assured me my bill was going to be lowered to $66 a month, which to me is fair. My problem is that unless I called and made some noise they would keep jacking my rate. As soon as I complained they lowered the lowered the rate. Just a scam. How many people are they charging $150 a month because they didn't call and complain?

    The worst ISP ever. (And I have over 15 years of experience with them)…read more Dog sat at my friends house with Centurylink fiber and had 500mbs down and up. Back at my house with Cox "fiber" and I'm back to 100 mbs down and 15mps up. Don't forget the frequent packet loss and 15-30 minute outages several times a day. I complained to the FCC in 2024 and they sent out a couple trucks to "fix" the nodes that were overwhelmed because of construction but we are still here in 2025 with appalling service. Customer service replies rotate from blaming you, blaming your equipment or turning off the support line when there's an outage. Only when I reached out to the FCC did something happen. Arizona corporate commission could care less about the Centurylink/Cox duopoly in Phoenix. Get Centurylink or Google fiber if you can. Cox will ruin your day.

    FiberFirst

    FiberFirst

    (5 reviews)

    The number one way to ensure you never get someones business is to ignore no soliciting signs. The…read moredoor to door salesman even said he saw them and chose to knock anyways. If this is how their salesmen act, I definitely don't want to find out about the rest of their staff. I'll be steering clear and trusting their less than 2 star rating on BBB.

    Installment was easy they came and did some outside work, they have to dig a line through your…read morefront yard to the back and place a box on your house they don't bother you. Then they'll come and hook up inside with a different guy. He was nice and professional, had an accident with my diffuser but no harm seemed to come from it so far everything seems to be ok.. but they were on it with management to cover if I needed which left me at ease being the situation. Also I didn't have a remote for my tv so the man who connected my fiber router said he had extra at his house he would be in the area again the next day and drop it to me, talk about going above and beyond for your customers this was great! Kids broke our last remote so we had to use our phone app to get into the tv and some days it wouldn't work, so I am thrilled to have a remote again. Internet seems to be running smoothly with no issues! When I had cox it was always cutting in and out of out of service and it was paying almost 100$ a month. With fiber it's 50$ the first year. They also cater to our military keeping it 50$ all year and beyond as well first responders, for the rest us it goes to 75$ after first year. I think I def get my value for what I now pay having no issues and fast delivery service being great!

    Cox Store - televisionserviceproviders - Updated May 2026

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