The worst service over the phone and in person. People don't need to pay these ridiculous prices when we have other options and social media. If you were considering canceling you should. Upgrade your TV and get all the smart channels such as Hulu live $40 a mo. No extra BS. The fact that this company puts people who work for them in bad situations with no power, no authority, no contacts at home office is third world. The aggressive approach to customers is not working. Especially in this climate! Drop the cable and save yourself some money. read more

I went in last month because my modem was not giving me good speeds and I ended up upgrading and adding a camera and only spent $20 more per month including a modem rental. Fantastic customer service and fantastic price and my speed is at least faster by tenfold. I noticed the $50 credit applied to the bill for the install fee and just went into the store representative was nice and friendlyand have the $50 removed from my bill within 4 minutes read more

Cox Store - Cuz - Internet Service Providers Near Me - Santa Barbara, California

Absolutely the worst company in America. Do not "communicate" important billing increases. Send directly to collections, and permanently damage your credit score. THIS COMPANY IS A SCAM!!! read more

This company has some of the worst customer service I've ever encountered. I'm getting speeds 1/10th of what I pay for and after spending hours with customer service they confirm that I have a faulty modem/router and want to charge me $75 dollars to come out and have a technician replace it. I opted to buy my own and do the installation myself, but their infrastructure is still crap and my bandwidth is being throttled even though I'm nowhere near my data limit (not that an ISP should have one for any reasonable consumer). I wish Santa Barbara had better options. Literally a modern-day Rockafeller operation. This company is the worst thing about living in Santa Barbara. I'm not looking forward to the price hike after the bait and switch either. Hopefully, they are exposed for their unethical business model. Disgusting. Only 1-star review I have ever had to write. What a disappointment after moving to this beautiful city from LA. read more

Cox is a terrible company. They charge $200 a month and never near advertised. The quality of the internet is also horrible, as the ping and jitter levels are abysmal. They'll charge you money and blame your equipment, but it's almost always their fault. I have replaced every single piece of equipment in my home, including the wiring in my house and the line to my house. Cox says it's still an issue on my end. Get a competitor for Cox in this area. Cox is trash. read more

Cox Store - Internet Service Providers Near Me - Santa Barbara, California

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Cox was great but their monopoly on Santa Barbara has made them very, very greedy. Being able to charge anything for cable & internet. They still have the best internet that I pay for. However, I discovered the new solution by ATT called ATT TV. It is AWESOME! A better version of Direct TV, no Satellite and runs off your Internet. If you're a novice or a tech geek like me, it's simply plug & play. Easiest install ever. Best part....much cheaper than Cox! More channels and features. Highly recommend! If you visit the AT&T store in Goleta in the Costco shopping center, ask for Drake. He's super helpful and knowledgeable about this product and can give you in store demo. Goodbye Cox & your greedy out of this world fees!!! read more

Cox sucks cox. I just moved to Carpinteria and I guess the only thing they have is crappy (or should I say Carpy??) Cox. Conveniently, on Election Day, the cable stopped working. That's the 1st thing. Then when you call their number, sometimes their lines cross w/a bank....what in the 1950's call the operator type of shit is that!? I'm 26 years old....never experienced THAT issue. Oh and I get no reception here so I have to use their slow ass WiFi. Lol anywho...still haven't found a solution to our cable problem....edit: If I could put 0 stars, I would. I've lived in different areas and this company's the WURST (hot dog reference lol I'm having fun w/this). I don't know how they're still in business w/this bad service. read more

Horrid. Literally. Just look at the rating of this provider. At this point, honestly, I'm so over all of their excuses, the whole experience is absolutely horrid. This is literally, no joke, don't care whether you think I'm exaggerating or not, this LITERALLY... is the worst company I've ever done business with. The whole experience, from beginning to end, was painful. And in a weird sadomasochistic way, I paid for it... painful... only no safe word. My sincere advice to you, figure out a way to do it without cox no but seriously. Figure out a way to do it without cox read more

You've got to love COX and their "Easy Install" new modems. Right there you know you're in trouble. They sent the wrong box to us so after two trips to the local store, we got a "new" box which of course, was anything less than easy to install. Seems they "forget" to complete the in-store exchange so we couldn't get it set up once we brought the box home. After 2 1/2 hours of trying to get the internet and land line and everything else working, with the help of a 30 minute phone call to Cox, we were able to get back online. There's noting like charging outrageous price for your service, but then you want the customer to do all the "leg work". Talk about poor, poor service!! read more

A sign of failure I need to wait 45 min to return equipment? Really? And as they explain this, 2 people weasel their way and put their name on the wait list. $220/month for what? I now have ooma telephone with more features $9/month Direct tv $19/mos after 10/mos discount for having att cell Get rid of monopolies! Vote with your business. read more

Cox Store - Internet Service Providers Near Me - Santa Barbara, California

Admittedly, my most recent interaction with Cox was not quite as bad as I was expecting, but that's only because I was ready for an intense negotiation - a true over-the-phone battle. Instead, I at least got a polite conversation with a real human, even if he was following a script, as I suspect. As they've steadily increased the price of our monthly cable and internet package over the course of each year, I've periodically called to "cancel" our cable service. That is, I told them I was calling to cancel until they offered me a price I was begrudgingly willing to pay (they never accept a request to cancel, after all). This time, though, I really did want to drop our cable for good. Between Netflix, YouTube, Playstation Vue, and the indoor over-the-air antenna that we picked up for local channels (which works great, by the way!), we never watch cable anymore. If internet wasn't a necessity or if Cox didn't have a monopoly on our area, I would cancel my whole account, but unfortunately, that's not possible. Customer service with Cox is really just an extended sales call, turning what should be a five-minute conversation into a half an hour of me repeating myself and being placed on hold while the representative tries to "find me the best deal." As long as I'm with Cox, I know I'm not getting the "best deal," but at least I accomplished my goal. We're down to internet-only (same speed as before) at a price that's comparable to (still higher than) the internet portion of our previous cable and internet bundle. Note that this this a review of Cox only, not the physical storefront location. read more

Completely disagree with the gentleman below (or maybe he was the 1 million customer who has to get Cox, since Santa Barbara doesn't really have much of an option). Not only are the people extremely unprofessional here, they are so slow. No wonder there's always a ton of people on the waiting list here. Also, not only does going to Cox suck, but their customer service (via phone) sucks. They don't know what they're doing. Who are you all hiring? People with no people skills whatsoever, that's who. Also, no matter how many times Cox claims to have fixed my internet issues, they really haven't. It's always a nightmare calling cox for internet issues- what kind of Internet service provider is this? Anyways, this place is unpleasant, and calling is unpleasant. Cox sucks cox. read more

BEWARE of any company that rents out equipment and then tells you they cannot provide a receipt upon its return. When I was with a different service provider this happened and they came after my credit for supposedly not turning in my router. This is a very very shady way to steal from customers. To avoid this, I recommend just buying the modem/router up front instead of renting it. Went here a few days ago and this was the case. I politely asked to speak to the manager to see if they could at least print me out a piece of paper stating that they received my router. The manager offered me a business card...over and over I was offered a business card. I kept the router and will send it back through verified mail. Thanks for nothing cox. read more

The worst customer service, a sales rep named Dawood helped us. He started the conversation about booze, Jameson liquor specifically and told us that he had to have a part time job at a convenience store to help supplement his income. Then he started gather information about our transaction. My son and I were there to switch the service into my name because he is moving out with his girlfriend. Then he started with the up sell. We only have one truly viable choice here in Santa Barbara. Then he explained that he couldn't give me the same modem because they used offer this modem to everyone but now they only offer it to the upper tier clients. We were simply transferring service from one family member to another. I would never use COKs if I didn't have another choice read more

I have been a Cox customer for 20 years. I opened an office and added a Cox Business internet services. After a short time I had to leave the office that I was subleasing and no longer needed my Business accountant. I was not able to cancel my account unless I paid the contact which was $5,000+. Instead I continued to pay $191/ month for years until contract was up. I cancelled my account when I made what I thought was my last payment and the next thing I knew is that I was turned over to collections for the $191 payment without Cox contacting me in advance. Really disappointed in the very poor Business Customer Service. Tom Ligare tligare@cox.net read more

You will never get anyone on the phone at the store. I called about 20 times in the last two days to ask a question and no one has ever picked up the phone. read more

Bad customer service. Just needed to return a router and got turned down just because I forgot to sign in and Ava's reply was that it wouldn't get checked in correctly yet I went right down the street to UPS because they have some deal with them where you can drop off the router there and they'll return it which took two minutes. Don't quite understand that logic. read more

I am a psychotherapist and share offices with 3 other theapists. We have a Cox Internet business account. None of us has been able to work in our offices since March 16th due to Covid-19. We called to cancel our Internet service account and were told we have a 3 year contract. Cox was not willing to let us out of the 3-year contract even though it is ONLY because of Covid that we are not able to use it. In the spirit of what is happening, we cannot believe that Cox is not willing to support a Santa Barbara small business during Covid-19. Bad business and non-existant customer care. Claudia Crawfor, MFT read more

I think people tend to vent on here (understandably), but please take the negative reviews with a grain of salt. I've been in the store 5 times in 2020 and each time I've gotten good customer service. 5 * for in-store service. Wait time has never been too long, maybe 10 or 15 mins tops. Especially this last time I just have to say I appreciate how they treated me kindly and respectfully. And the cable guy who had helped set up things was nice and competent, too. Unfortunately, on the phone the toll free customer rep service can be a bit hit and miss. And the actual equipment they provide these days seems to be glitchy since they needed to be replaced due to malfunctioning. 3 * for those. On Cox the corporation itself: I agree with those negative reviews. read more

My Internet is out on my TV, I don't have cable, yet I have Internet on my laptop. I called and was told there is an outage. I wanted to know why I have connection on my laptop if they are saying there is an outage, they couldn't answer. Three hours later I received a text message saying the issue was fixed. I tried to sign on, still not working. I reset router, blah, blah still not working. I called them back and they said there is an outage. Is Cox the only cable company in town because they suck. ZERO STARS read more

I had an amazing experience with Yvette helping me out. She helped me finding the perfect deal for me and she answered all my questions. I've had Cox for a few years and sometimes I haven't gotten the help I needed but Yvette really made the set up flawlessly. Shoutout to Josue who helped out as well. Great job Cox. read more

Always a long wait. To drop off a box it took me 20 mins waiting. COX is the new DMV.

What??? Someone gave Cox Cable FOUR STARS????? Unbelievable! I know, I know this place has a horrible reputation and well it should! They overcharge, and every time the damn thing breaks it seems to take hours on the phone dealing with some moron who apparently lost their DMV job to incompetence. But this review is NOT to be confused with a review of Cox. It is specifically a review of the Cox Store on upper State Street. I had two occasions to use this store, once to upgrade my mother's cable box and once to exchange my defective cable box. The first time I was prepared for battle, Oh I knew the wait would be longer than the AT&T store, expected that somehow this new box would come with a new set of additional fees and that they would be twisting my arm to buy additional services. But that wasn't the case at all. I was seventh in line as they opened, but they served people quickly and it took all of three minutes until I was standing in front of a rep! Kathy, she was terrific!! 1000% pleasant and helpful. She didn't meet any of my pre-conceptions and was quick and answered every question that I had with a smile. I would go as far as to say that I love my new friend/representative at Cox. I was in and out in 7 minutes! My second experience was equally pleasant and my hopes and prayers were answered, I got Kathy again with her pleasant attitude and pretty smile. I can't wait until something breaks again! Oh, and I am sure that it will. read more

I was talking to a customer service at Cox Cable. How rude!!! She hanged up on me. I was asking a question about why my emails not coming thru. read more

i hate their new layout. It is terrible and customers who are forming a line have the damn line halfway outside of the location. The parking is a nightmare as they share a lot with the ritzy Gelsons. Staff are sort of friendly, kind of in a rush, but overall nice. I recently upgraded to the highest internet they offer and boy is it fast. They also gave me free professional installation and a router to borrow for free for a month. So far so good! read more

Cox Store - Hate the new store it's not an apple store so stop the remodeling lol - Internet Service Providers Near Me - Santa Barbara, California

My parents have had Cox Cable in Irvine for about 15 years, and it's been nothing but problems. I've spent dozens of hours on hold only to make an appointment to have a clueless technician come out and solve nothing. We're always saying, "I've had it. We're switching to... Oh, balls. There is no other option." Crappy DSL internet and satellite TV? With this cost bundling thing and the fact those Cox-uckers have a monopoly on cable service (please Verizion FiOs, come to Irvine!), they have us over a barrel. Now I live in Goleta. I've had Cox internet for 10 days and it's been a nightmare. My router already fried itself and I have to exchange it. That's last in a long list of frustrations. When I lived in LA, I had Time Warner for cable internet--it worked like a dream. I swear I didn't even have to reset my router once for a whole year! There is no reason our service has to be this bad other than Cox having no incentive to do any better. This review is pointless, really. But I needed to get that off my chest. read more

Stay away from this company I had problems with Internet for over 2 months, they almost charged me additionally to fix it. It took about a week to find out that the problem wasn't addressed and I had to call again Unbelievable, never seen service worst than this. They practically mock you read more

Cox internet service is falling apart! I have had several severe multi-hour internet service outages. No service at all. Same thing again today. Its been out for hours. Calling the technical support number is useless. They just say there are having an outage and nobody is there to take your call. Go to the web to do an online chat and all representatives are busy. No queue, nothing. This service is just aweful! I have Cox High-Speed Internet - Preferred Package. Preferrred? Are you kidding me? read more

I am retired and generally easy going, but it does get my ire up when companies do not follow through on their word, and show a lack of appreciation for your doing business with them. we have a vacation home in the area, and subscribe yearly with cox for tv and internet. during our last trip, the secondary tv was not receiving any signal. so, I spent 45 minutes with tech on the phone, no results. they made an appointment for service the next day, when the tech came out, he did everything I did the night before following the phone tech instructions. Nothing, so then he said he would replace our secondary receiver as he thought that the problem. He did and it worked. Problem......Cox sent me text that charges of 100.00 were forthcoming, I immediately got on line with internet chat and after another hour, they said they would credit the 100.00. Fast forward 3 weeks, today I get my Amex alert and guess what, Cox charged me the 100.00. So, I get online chat again, explain everything and finally after another hour, agent said no, we can only credit you 50% of the charge. So , I pay for yearly service I rarely use (my problem), but when their equipment fails, their telephone tech can't help and they recommend sending tech out who eventually replaces box, I still have to pay even though I am billed monthly for the rental of the second box. Eventually, there will be other service providers for the area and I would hate to be the Cox Exec. who has to explain why most of the cox accounts left for the competitor. read more

This review is for the Cox Store (not the Cable and internet service which is very expensive). I was in the store twice this weekend. I was served immediately and efficiently with a smile on both occasions. The first trip was to replace the modem in my parents house. While taking care of the paperwork, the employee (didn't get his name) suggested replacing the cable boxes as well. I was in and out with the new modern in about 5 minutes and returned the next day with the two OLD cable boxes. The service was equally as stellar. David swapped out the boxes quickly. Showed me how to hook them up and even upgraded our internet speed while he was reviewing the account. The service at the store was beyond what I expected given these other reviews. I don't normally post anything but thought a positive review was deserved. read more

Some representatives will give different info regarding your service than other ones -- terribly slow assistance and very difficult to work with. I had my service physically disconnected at my house weeks prior to the date I requested (and they had confirmed, twice) and they were still charging me after that and wouldn't even credit me for the day they had cancelled the service before they were able to send out another technician to reconnect the internet I was paying for. read more

Gladly canceling my TV service with Cox cable. I am forced to continue using their internet services. Their customer service lines are nearly impossible to reach and I am usually on hold for over 15 minutes. Worst company I have ever been forced to deal with. read more

I recently had an amazing experience at the Cox store the one at State and Las Positas. There was a mix up on my bill, a bill from a temporary residence during fire evac last year. The original bill had been sent to collections. When I became aware of this I went to the Cox store. I worked with David. He reviewed the situation and let me know it was out of their hands after being sent to collections. After a minute or two of my flustered rhetoric about being a customer for 20 years plus, David said he was going to go to bat for me with Cox internals and try to escalate the situation. It took a while but after 3 weeks the matter has been settled to my satisfaction and all credit reference were removed. Thanks to you COX and most of all Thank you David.! I will remain a loyal Cox customer for as long as they have people like David working for them.! read more

If I could give this company 0 stars I would. We all know how terrible their service is, but after my latest experience I figured I needed to warn other unsuspecting customers about what happened to me. 3 years ago my internet went out and stayed out for over a week while I attempted to schedule a service appointment with Cox. Finally a "tech" arrived, did not resolve the problem, and told me it was my nearly-new modem and I should replace it. $175 later with the new modem in place the outage continued. When I overheard a neighbor complain of a similar outage problem I called Cox back, scheduled another appointment, and this time the tech discovered old cables that needed replacing behind the neighbor's home. Voila', internet again. Fast forward to 2 weeks ago. Netflix's spinning wheel of death danced on my Smart TV within 10 minutes on every program I tried and then the try-again-later message arrived. I tried all the tricks I know for a week to no avail. Gave up and called Cox. 2 days later a nice, friendly "tech" arrived, informed me there would be no charge to enter my home, reset a couple things on the TV, told me Smart TVs have all sorts of glitches and it wasn't Cox's problem, stayed a few minutes (not 10) to watch Netflix work, and departed. As he was driving away the spinning wheel of death and the try-again-later message returned. I immediately called Cox, reported what happened, was on hold for over an hour while the phone rep contacted his supervisor, other unknown techs, etc. At one point he told me they would send out a "more experienced" tech, then came back on the phone and told me they were sending the same guy back to "finish his job". This time mister "tech" was not so nice and friendly, stood on my front porch for a couple minutes and told me he had checked the cables behind my neighbor's house (my suggestion and I doubt he checked them because it was raining and he looked pissed off). He then informed me that my TV was the problem, there was "nothing more I can do" and told me to buy a new TV, and then stomped off to his van without another word. Right. Like the last time with the modem. Ay que! So I tinkered with the TV again, changed back all the settings he had reset, restarted the modem, and suddenly Netflix worked just fine. I still don't know exactly what I did, but Netflix has continued to work for the past week. Meanwhile, I received a bill today from Cox with a $100 charge for the "service" call. I called Cox yet again and explained to the phone rep that firstly the incompetent "tech" told me there would be no charge for the appointment, and secondly he did not resolve the problem times two, told me to purchase a new TV, and that I fixed the problem myself after he left. She stated she was crediting my account for the $100 and then told me this is not the first time she has heard stories about "techs" telling customers to buy new equipment when they can't figure out how to fix the cable problem. She stated she would put a note in my account about better training for the service techs. Bottom line: don't rush out and spend a bunch of money on new modems, TVs, etc when incompetent Cox "techs" can't do their jobs properly. Always assume this is Cox Cable, the worst utility company to ever grace our lovely Santa Barbara shores, and they are masters at concocting amazing stories to explain their continued poor service and incompetence. read more

It has been 3 days since my review and guess what? STILL NO INTERNET. After calling the company daily and being told that a technician has already tried that day, which at this point I think is a lie to buy more time, today we have yet another apointment with a technician to see what the hell is wrong with the connection. They were supposed to arrive this morning, 10am as promised, but called instead at 11am announcing they were on their way. But my roommate and I have jobs and so we can't sit around waiting for these lazy asses to do their job. So now, we have set up another apointment at 3pm today. Fingers crossed. read more

Horrible customer service. Wait on hold for 25-30 mins only to be told that there is no outage in your area - even though you know the problem is on their end. The internet signal is not constant. Hard to notice on a cell phone because most people (like me) have data plans on their phone as well as COX WiFi. The Communications industry is broken. There needs to be MORE competition - not less. Companies needs to be forced to refund your money if they don't provide the 24/7 service you signed dow & are paying for - instead of calling to request a credit. And when their service has sucked all day long and you do ask for a credit - they give $5 - seriously???? read more

Honestly I'm not one of cox cables fan. I had to actually come in to find out why my internet was so lousy and my small box for my tv was having so many issues. So my review of cox is a one star, first the city has pretty much no choice on having another company be their cable provider that have completely monopolize this service. They often keep raising their prices without any notification, and internet is very spotty at times. But coming in to the retail location was a super nice experience and customer service was great. First you walk in, the person takes your name, very friendly then I was called by, I believe it was Alfonso ( not 100% sure his name). So asked issue, which I explained he looked up my account and he suggested few different options for my account, we made the switch, and I did end up paying less now and with couple other items added to my account. He really made an effort to keep a customer happy. So that's why I would give this a five 5 review, amazing customer service, super friendly people working there. And guess still stick with cox, no choice! read more

Think their "customer service" is a joke. Are they really working for Verizon? ? That's where we are calling to get service after no service from Cox, and we have been a loyal customer. Go figure. Maybe they don't need the business from the "little" people, like us. Zero response from Cox since Dec 24. Hello???? Customer Service? ??? Anybody there who wants to help us???? read more

This company is an absolute mess, and they simply do not care about customer service in the slightest. I have never had to repeatedly call up to just get the service I've paid for for years to work. Bought a faster internet package and new router and have probably been on the phone for over 3 hours in total just to get it activated. Back and fourth, bounced between sales and tech support, on hold endlessly until I want to yank my hair out. Everyone person on the line tells me something completely new and different. No one is on the same page. This company simply does not care about anything but money and they will lie to your face to get you off the line. read more

I have been with Cox for many years and overall it has been a satisfactory, though not highly commendable experience. Recently they raised my monthly cost for TV, Phone and Internet to more than I could afford, so I went to a lower level of TV programming and was given a total monthly cost that I was promised would be in effect for all of 2020. This month they raised that cost. We discussed this and their broken promise but they refused to hold at the cost I had been assured would last throughout this year. Apparently the company does not feel any obligation to honor their commitments. The reps you talk with on the phone are pleasant, but if you do business with Cox, my experience shows you can not believe what they say. I have been a long-time loyal customer, but at this point, I am disgusted that the company shows so little business integrity. The company bottom line appears to be the allmighty dollar, not the ethics of standing by what is told the customer. read more