This company is an absolute mess, and they simply do not care about customer service in the slightest. I have never had to repeatedly call up to just get the service I've paid for for years to work. Bought a faster internet package and new router and have probably been on the phone for over 3 hours in total just to get it activated. Back and fourth, bounced between sales and tech support, on hold endlessly until I want to yank my hair out. Everyone person on the line tells me something completely new and different. No one is on the same page. This company simply does not care about anything but money and they will lie to your face to get you off the line. read more

I have been with Cox for many years and overall it has been a satisfactory, though not highly commendable experience. Recently they raised my monthly cost for TV, Phone and Internet to more than I could afford, so I went to a lower level of TV programming and was given a total monthly cost that I was promised would be in effect for all of 2020. This month they raised that cost. We discussed this and their broken promise but they refused to hold at the cost I had been assured would last throughout this year. Apparently the company does not feel any obligation to honor their commitments. The reps you talk with on the phone are pleasant, but if you do business with Cox, my experience shows you can not believe what they say. I have been a long-time loyal customer, but at this point, I am disgusted that the company shows so little business integrity. The company bottom line appears to be the allmighty dollar, not the ethics of standing by what is told the customer. read more

Two months of problems with Cox cable: three DVR boxes, two visits to the Cox Store, unexpected loss of my premium tier programs, a four day wait for a technician and still the recorder malfunctions. Had enough of their expensive service and canceled. I received a partial refund for the loss of service having asked for a full refund. Unfortunately, Santa Barbara Cox has no real competition in providing premium cable. Hope that may change soon. read more

They are horrible. They are sneaky, and put in bullshit charges. I had to turn off automatic payments because I got 3 $295 charges our of the 5 months I had it on! They also have lied to me about how much things cost! I apparently "had" to get my internet installed professionally when I moved apartments and I was told it cost $20 so I didn't complain about it too much. When the guy came all he did was literally plug everything in! It took 10 minutes. I ended up getting charged $20 for 3 months... for a total of $60 for that 10 minutes of something I could of done myself. They cheat you, and are not to be trusted. I am at my wits end with this horrible company and am leaving. DO NOT USE THIS COMPANY IF YOU DO NOT HAVE TOO. read more

0 stars. Their whole service sucks. I called and was on hold for an hour. I feel like they place customers on hold when they don't want to deal with them. Such a monopoly. PLEASE SAVE YOURSELF AND GO WITH SOMEONE ELSE IF YOU CAN. I am writing ALL reviews that I can on Facebook, Instagram, and any website that lets me post a comment to warn everyone about their system. Hopefully I can get their attention this way and maybe next time they will help me and not just put me on hold. read more

cox is your only option in a lot of santa barbara, and boy do they know it. They use this as a free opening to overcharge and under-provide. The name says it all, prepare to get screwed read more

I'm beginning to understand why these guys call themselves "Cox". Their service is absolutely horrific. I've had problems since day one, and since then I've spent most of my waking hours talking to teenagers who tell me how to reset a modem. I know how to reset a modem, sweetie. I'm an expert at modem resetting. I've done it a hundred times in the last few weeks. But it doesn't matter. Service is up, service is down. Service is fast, service is slow. I'm starting to mumble "server not found" in my sleep. Not to worry. I'm on a special maintenance plan: they come out to my house and poke around in my attic for free. After which my Internet works for hours upon hours. Days if I'm lucky. Then... server not found. No connection. Go read a book, pal. I won't even subject you to the tribulations endured during the initial setup process: I will only say it was the stuff of nightmares. If Freddy Krueger had driven up in a Cox van and started swiping at me with his razor-sharp finger blades, I would not have been particularly surprised. The organizational skills of this company will one day be the legendary. Like that really big ship... what was it called again? No, the real problem is that once I endured the hell of witnessing Cox's Scooby Doo tail-chasing setup procedure unfold...or perhaps the right word is unravel... once I'd crossed the finish line of that particularly grueling uphill marathon... just when I thought it was over...I was hit with the realization that it had only just begun. All that patience, all that repetition--I know my account number by heart--all that incomprehensible, mind-numbing back-and-forthing, and my reward was... wait for it...remarkably crappy Internet service. It was all a bit anticlimactic. The employees? They're okay. Except for that smug yet ineffectual kid Michael up on State Street, the customer service people are nice enough. True, they're slightly overwrought., and they all have that wild-eyed hyena-facing-a-lion look about them, but it's not their fault. I mean, after all, they work for Cox. If your bosses were Cox, you'd give off that same smell. Fear. Dread. Newspaper ink. But they should put the want ads away: there's a recession on. There are no real companies hiring right now, so they have to stick it out. They have to work for this huge, mindless juggernaut of a company, these money-grubbng Cox who oversell an area to the point that during peak hours, all their paying customers get to stand shoulder to shoulder on the on-ramp of the information superhighway, like bunch of backward country rubes sitting in their stake bed pickups, watching the high-falutin' city folk speed by in their fancy convertibles. Wondering what it must be like to get on the Internet any time you want to. If this continues, I'm going to invite the techs over for Christmas. They're beginning to feel like family. Update, October 2011: Cox finally sent out someone competent: a guy named James, from a different company called CCT, which apparently does contract work for Cox when things get scary and confusing. Thanks to James and a shiny new SNR filter, my Internet nearly always works these days. I'm not sure if I should be happy or irritated about the fact that it only took James about four minutes to fix all my woes. Update, November 2011: you're not going to believe this. Back during my "initial setup process" tribulations, one of the problems was that they entered my address into their computer incorrectly. Instead of the full four numbers, they entered only two. The address they entered was for a house that didn't even exist. Well, when they fixed the problem and entered the correct address, they never canceled the account under the incorrect address, which was still in my name... ...and under my social security number. You know what's coming next. I looked on my credit report a few weeks ago and found a COLLECTION ACCOUNT from Cox... even though my Cox account is current. These brilliant lads had SUBMITTED ME TO COLLECTIONS to collect a balance for an account they'd never installed in a house that doesn't exist. I swear to Zeus, I'm not making this up. Just when I thought their service couldn't get any worse. Am I on a sitcom here? Where's the camera? read more

Zero Stars. Hands down the worst company I have ever dealt with. In the 6 weeks we have had internet "service", I have had to call them 5 times, had two technicians come to our house (taking time off of work) and gone into the store twice to battle over billing errors. After telling the Cox salesman I had a Mac laptop, I was sold a Linksys router and told I could just install it myself following the instructions. I did and it worked for 2 days before I couldn't log on anymore. I called tech support several more times and they couldn't fix the problem and had a technician come out. He said they shouldn't have sold me the router because it doesn't work well with Macs, but he would fix it for me. It worked for 3 days. 90 minutes on the phone and the tech support couldn't help me and sent another technician who said the same thing and switched out the router for a Netgear. Then I went online and saw my bill was 5 times what it should have been. I went into the Cox store and asked them to explain it to me. The woman rattled through a bunch of jargon for what the charges were but didn't explain what any of them meant. I asked her to print out what she was looking at so I could follow along and she said their printer was down. One printer in the whole place?!? Bottom line is they were charging me for each technician visit. I said that I understood that technician visits were included in my service. She just looked at me and said, "yes". "THEN WHY AM I BEING BILLED FOR THEM?" She stammered out some BS before I stopped her and said - "Technician visits are fee, right?" "Yes" "These are charges for technician visits, right?" "Yes". "Remove them from my bill" "Okay". I am moving in two weeks and my new apartment can accomodate Verizon Service. I am planning to switch the second I can. Horrible service. Horrible company. read more

Our internet crashes at least once a week and we have to reset it. This should not be happening. Because it happens between 4am-5am (I work early hours) I cannot ever get anyone on the line to troubleshoot. I requested them to come out to my house and check it out and they told me nothing was wrong. Then why does my internet keep crashing? The only thing I appreciate about their service is that they sent me a 5$ off coupon because I call so often with issues. read more

I don't wanna hear how supposedly "progressive" you are, and how PC Magazine rated you, and how your customer services levels are so high. You're still charging a big premium for digital and HD services. As long as those aren't standards, and by standards I mean default in every package you offer, you're not progressive in my book. read more

Cox Cable has a monopoly on cable internet and TV in Santa Barbara. With no competition, there appears to be no motivation for them to provide good, reliable service or customer service. They keep on jacking up the prices but don't offer anything more. I am now paying almost $97 just for internet. I cancelled the cable TV when they kept raising the price and switched to streaming services. But I had to keep the internet service because they are the only game in town and I need internet for work and my daughter's school stuff. Now I have been without internet for over 48 hours. The website and mobile app say there is an outage in my area. No info provided on when it might be fixed. I signed up for text alerts and have not received a single update. I have called 5 times. each time, the agent says they don't show an outage. Then they try to connect to my modem and say there IS an outage. But they have no idea what is causing it, what is being done about it, or when it will be fixed. They clearly don't care about their customers. Please, someone, anyone, offer an alternative! read more

Can't say how horrible the service AND the customer service is. I miss my ATT Uverse, it was excellent all the way around. These guys need to get bought.....And if you have any choice, go with the other option! read more

Worst internet service EVER. Our service goes out almost every night. We call and they have no answers, can't send someone for days. I can't even use my computer to leave this review because the internet is out again. read more

NIGHTMARE!!! They claim my son owes them a box from almost 3 years ago but have NEVER attempted to contact him about it. he returned it and has witnesses etc. He found out through a background check that they have been multiplying the cost of the box annually. Now claim he owes over $700.00 Be VERY careful with these people . They will not return my phone calls so that i can settle this. They should be banned. How can they stay in business? read more

WORST EXPERIENCE EVER WITH AN ISP/TV PROVIDER. That is me shouting out of frustration with Cox. They have charged me for a month of service after we initially moved in when there was no service for tv/internet. At first I though that is fine because the tech spokeswoman on the phone agreed to not charge us for those 20 days or so but now they are going to charge us for tv because the "notes" say don't say anything about the television service not working. So two and a half months in and the internet drops out about 3-10 times a day based off the brand new Motorola SB6121 modem ($100 cable modem) logs I look over. Most of the time no one is home so it reboots on its own after a period of time but it gets worse during the night. I've had a technician scheduled to come out 3 separate times. Once, they cancelled because all of Santa Barbara/Goleta's internet went down, the second time they robo called me the night before and then no one showed up, and the third time the technician called at 9 am (in a 8-10 am window) saying there is no point in him coming out because they are working on the node from 9 am to 2 pm that day so it will be down all over. So why couldn't they have called me the night before? Or how about when they knew about it because the technician acted like it was planned work. So one more shot with a technician b/c I bought a $100 cable modem at Cox's recommendation. So I'm going to have to switch to Direct TV and I recommend everyone else does if they can. My friends who have Direct TV love it and have no issues. Also Cox doesn't provide 24/7 phone/internet help to Santa Barbara so if it occurs after dark you have to wait until morning. No competition = horrible service read more

I have taken their HD cable box back to them 3 times in a period of one year. And guess what, the box went out on me again last night!. Considering what they charge, you'd think thy'd use better quality equipments. Not a happy customer at all. read more

If only I was able to give this company zero stars... I'm only 24 but I know outrageously bad service when I see it. Let me give you some examples: Today I spent exactly 1.5 hours on hold, just to pay a bill online since their online bill pay feature was not working and our bill was almost due. Ok that's pretty ridiculous. The rep informed me that it suddenly costs $10 to pay a bill over the phone. That's just great. But the worst part? The hold music was some looped track that seemed to have been recorded in the Middle Ages, featuring a high-pitched horn of some sort that pierced my eardrums for an entire hour and a half while I prayed someone would answer the phone just to make it stop. If you look at this yelp page (or any other page with user reviews of Cox Communications), you will see an abundance of negative reviews. Obviously Cox does not care about their customers, and continues to lord over Santa Barbara County with their monopoly on internet services. If there were ANY alternative internet provider in SB with reasonable rates (I'm a recent college grad), I'd switch in a heartbeat. read more

If I could give cox a negative 5 star ratings I would. My mother moved to a new house and I went to the cox store with here and she could not remember here PIN number. She showed Kenny in the Santa Barbara store. He was fine but did not give us the PIN number. We took the mini boxes home and hooked them up to the TV. This is when the problems started. Nothing worked. I called the number and the girl would not help us because we did not have the PIN number... So stupid for the worker at the store to not give us the PIN number. ( Thursday March 5 4:45 PM ) I asked for the supervisor and she was the rudest thing I have ever talked to. No help !!!!!!! at ALL... My mother went back to the store and got the PIN number and came home and I called the number and still no help and still no TV working. What a waist of 3 hours. The support girls only response was we can send out a tech person. We need Comcast in our area so there is some competition. I give COX a negative 5 stars read more

I concur with all the bad reviews. I resent spending a couple hours a month debating the increased and seemingly random charges in my bill every month. The outcome is usually, "Woops, that shouldn't have happened. We'll reverse that charge." EVERY MONTH...really? Beyond frustrating...seems almost criminal how they play with people that way to rake in more funds because not everybody will take that time to look at the bill each month. Cancelling cable=definitely; cancelling internet=asap (need to find another solution first!) read more

They just raised rates 20%. I will be so happy when they have some kind of competitor here. Cox... you can suck it!

Regular disconnects, multiple times per week the quality of the connection drops significantly for a few hours (usually during the night). I'm looking for alternatives! read more

HORRID!!!! very apathetic and rude young "men" that work here. They make NO SENSE and then get rude when you try and figure out what they are talking about. Truly an example bad management with horrible staff!! read more

Their panoramic modem is complete crap. I live in a 2 bedroom apartment which isn't anything huge and I can't even get decent coverage. My bedroom is literally next to the living room and connection speeds are subpar to what they quote which is 100Mbps download.. I'm renting this modem from them for $10 a month which was supposedly best for overall coverage and it can't cover a room next to it well. I then tried to plug in my modem to my room to get better coverage but one problem... they only authorize one coax cable per household as what the customer service lady told me. During the call she told me that they have to send a tech out to change the coax cable connection to my room and would charge me $135 dollars in total, just to switch my coax connection to my room... I pay upwards of $70 a month and they can't even include free tech support which is atrocious. read more

I wish I could give zero stars. I have internet, tv and phone (4lines). Since June I have experienced 5 phone outages. two of them for over a week. I get...we are working on it...we will get with you when fixed. into a 5 day outage and not a peep! I went to store to try to get update and they couldnt help me! I have been with Cox for 40 years and until this last 6 months I was ok with them...I am now actively looking for alternative because I can not operate home business without phones!!!!!! read more

Cox Cable is THE WORST company that has ever existed. If I could give them a negative star I would. They should be ashamed of themselves...we paid an arm and a leg for our service and it would go out all of the time and it would take forever to get a representative on the phone. ($259 a month!!!!) Canceling it today and I have never been so excited about something. If you can avoid it, you are better off. read more

Absolutely the pinnacle of abuse of monopoly in the worst kind possible way. Highest prices for lousy service. My box has not worked for over a year and they have charged me twice the agreed price for the same period of time. Why ? Because they can. We need a second provider in Santa Barbara. read more

The worst company I have ever dealt with. This company has jacked up my internet over the past years, their service reps hang up on you. They offer better pricing to new clients than the existing ones that have kept them in business for years. TAKE YOUR BUSINESS ELSEWHERE. I have a bill in front of me right now for "Essential Internet" for $120.00 read more

This is about COX internet service and not about the Store. Overpriced because there is zero competition. The one year introductory rate is rage inducing. Suddenly your bill almost doubles. You search for alternatives to find there are none. At peak times the service is regularly interrupted. Very disappointing and dissatisfied, but locked in. read more

Dealing with cox cable has been one of the worst experiences of my life. You get a different answer every time you talk to someone different. They are trying to take me to collections for a cable box that was replaced. And one of their workers took and lost. They want $295. read more

Service is overpriced, no competition in the Santa Barbara area. I pay $55 for what I got from ATT in LA for $28. This is what happens when there is no competition. Frontier doesn't offer much at my address. In some parts of the world carriers have to compete at the last mile. Here, Cox has a monopoly. read more

I hate Cox with a passion. I don't even know where to start with this company. The first year that I had Cox was miserable. I called almost every week, probably twice a week for a month because the service was so awful. Not only is the service awful but their customer service is absolutely ridiculous. The employees are extremely disrespectful, they have no customer service and speak to you as if you are a child. Cox needs to fire all their employees, change their name and come up with a new business plan. I have to call 3 times to start up an account with Cox. On all three occasions the employees had a really bad attitude and spoke in a condescending tone. Why would you treat any costumer this way, especial one that you're trying to get on board with your company. It makes no sense. read more

I must be very lucky because Cox customer service has been stellar over the 10 years I've been using them. There have been very few service interruptions (resulting in slow internet or phone cut-off) - always fixed quickly,.I've never had a problem getting CS on the phone. Billing questions have been answered promptly and errors corrected. Accommodations and special offers have been provided due to my low income. Home tech visits have been prompt and have provided me with little extras I really needed without charge. Monopolies are never good, but for me this has been a successful relationship. read more

Had an absolutely horrible experience with Cox. My 73 year old mother just moved to the Santa Barbra area, and all she wanted was a landline phone and basic cable set up in her apartment (she already has internet from the building itself). Her apartment is cable ready. We scheduled an appointment for a tech to come and got a window of between 10-12 on Sat October 16th. By 1145 no one showed up and I had to attempt to contact someone at Cox, but there is no direct person to answer the phone on Saturdays. We had to go through endless "customer service" chats and texts to try to reach someone. Finally a technician showed up at 12:30 saying "oh, I just got the service call." Finally after fooling around with our cable wire in my moms apartment for 40 minutes he claimed he couldn't set up cable or landline with a very Spinal Tap like excuse ("this wire is only reading a 14, it needs to read an 11") and blamed the building and did not hook anything up nor attempt to replace wiring. Our entire morning and afternoon was wasted, not to mention my mom was in tears for not getting the landline and cable set up like Cox had promised. They should have been there on time and not left until everything got set up. Looking into alternatives for her, just because I dont want to deal with cox ever again. read more

Absolut rubbish! This is by far the biggest rip off I've ever seen. 200$ a month for so called "premium internet" yea good joke. You're better off using a dial up connection than using this garbage. read more

Horrific company. They don't honor promotions that their representatives come to my house to pitch. They raise the prices for the same crap service all the time. I'm just mad I've stuck with them for 6 years. Thankfully I'm bundling with DirecTV from now on. Stay away from cox!!!! read more

After all the negative reviews on Yelp and other websites, I came to this location prepared to put up a fight. Instead, cancelling my service was pleasant and hassle-free. All I had to do was sign in on their kiosk, a friendly associate took my equipment that I was returning, I spoke to another associate about cancelling the service, and I was handed a receipt. It could not have been an easier process. The associate even walked me to the door and opened it for me. Of course, people are always going to complain is they have to wait more than 20 seconds, but I was in and out in less than 10 minutes. Good job to Cox for hiring some genuinely nice people to work at this location. read more

I know everyone beats on Cox for customer service, but Kathy was amazing! Super attentive and helpful. Thanks!

Poor poor customer service!! Why they even exist beats me! One star is way above what they deserve

Worst customer service ever. Paid for a tech visit - the guy's diagnosis was incorrect. Been dealing with spotty internet service for years with zero help. Oh how I wish there was an alternative read more

Does anyone not despise this company?! It is never ever easy to get any help when you call them. Regardless of why you are calling. I was on the phone today for over 55 minutes and they accidentally disconnected me and never called me back. I am livid! So then I tried doing the text message method. That was even worse. Large gaps of time came between each interaction with the person at the other end. I called because the cable account that I opened a few months ago had the channel that I wanted. Now suddenly they turn the channel off and said I have to pay extra. I get someone on the phone who can barely speak clear English. I asked to talk to a supervisor. After talking to the supervisor, she decided to transfer me to "the loyalty department". I waited and waited and waited and suddenly heard the disconnect noise. This happens way too much with Cox. I really don't think they give a hoot about the customer. I've decided to cancel my cable accounts with them. I'm disgusted and fed up. My other account has been active for a very long time but I am done! Do you think they'd have the decency to call me back? I told the supervisor, before you transfer me make sure you get them on the line in case you accidentally disconnect me. Course she disconnected me and never called me back. They could care less. The supervisor I was talking to on the phone said her name was Victoria and she's from Georgia. She would not Give me an employee number. It's really interesting how some of these employees will give you their employee number for a reference but some will say they're not allowed to. What a racket. By the time you get off the phone with them you're ready to bang your head up against the wall. read more