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    All of this extra cable necessitated install of an unsightly plastic box attached to the exterior of my house.
    Shelly C.

    I wanted to update the community on the latest incident with Frontier. Thanks to Victor Jerez, the Frontier Local Operations Manager, this 3rd Party employee "Dimitri" was identified and terminated. In addition, Victor put me in touch with the 3rd Party Operations Manager and he has kindly offered to compensate me for the damages to my apiary. I've updated my rating to 2 stars, and that's because Frontier's Local Operations Manager went above and beyond, moreso than almost any professional I have ever worked with in my long career in the IT industry. Thank goodness for individual shining bright stars like Victor. Frontier's CEO was also very responsive to my initial incident with their 3rd party installer. So if you're considering going with Frontier Internet (soon to be acquired by Verizon in early 2026), my advice is make SURE your installer is a direct employee of the company and NOT a 3rd party contractor.

    Here's me attempting to understand what's going on followed by them literally hanging up on me
    Maxwell S.

    I've been using frontier for the past few months now. I live in downtown Santa Barbara and had problems with other providers in the area so I decided to try out frontier, what a mistake. Over the past week I've been in a constant battle with Frontier's support staff. Essentially anything they can do to get me off the phone they will try, telling me fake times it will be fixed, trying to sell me on the unreadable wifi, and lying to me about contacting a technician. I would never recommended this service to anyone who doesn't want to sit on the phone for hours attempting to receive even a little bit of information as to why their wifi may be down. I've done everything with my power and even used their chat support feature built into the app where the support agent literally left the call because they couldn't help. Furthermore they've not updated their website at all about the outage and notably removed the outage alert from the app for whatever reason. Here are some screen shots of the chats i've had with the folks

    Frontier's solution for a hazardously low cable is unprofessional and a band aid solution at best.  This cable is an obstacle for the road

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    terrible customer service and terrible cable service. Equipment always failing and impossible to talk to a live person for problems.

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    Ask the Community - Frontier Internet

    Review Highlights - Frontier Internet

    Half the price and faster speeds.

    Mentioned in 2 reviews

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    Frontier Internet

    Frontier Internet

    (12 reviews)

    I have not actually used Frontier. However, my conversation with their sales rep was frustrating as…read moreshe was unable to answer basic questions . They only offer 6M max speed in my area which is a joke. Cannot recommend.

    The absolute WORST "communications" service I've ever experienced. I work from home and depend on…read morethe internet for my employment. On Friday and Saturday we noticed trucks on the corner that had frontier contractors stickers on their doors. On Saturday, our Internet service was interrupted so we drove to the corner and asked those guys what they were doing? They said some thing about adding new wires but kind of seemed like they didn't really know what they were doing. Needless to say I've been using my phone hotspot for work since Saturday because there has been some royal screw up and our service has been off since Saturday. Today is Wednesday. We've called multiple times and no one can even tell us why we don't have service, after we've had it for years. Technicians were supposed to show up between one and five today and didn't , so we called and the person we spoke to didn't even know what was going on with our service. She asked us what was wrong?! UHHHH WTF. We're doing everything we can to not use this company ever again and it may end up being that we all get our own hotspots because, sadly, this company is our only option where we live at the moment until our Starlink becomes available.

    Frontier Internet - telecommunications - Updated May 2026

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