DirecTV will not post 2 payments my 83 year old mother in law made on 1/26/26 and 2/3/26. We have submitted proof of payments paid by the bank. The bank assures us that only DirecTV can help but they refuse. We have made more than 13 phone calls and submitted 4 incident reports online, as instructed by DirecTV at billing.directv.com. We are told the "back office" has to respond to these incident reports and that there is not other way to resolve the issue. We are told every time that we will have a response to incidents within 3 business days but there is never a response and the payments are still missing. This is an account she had for more that 10 years. These missing payments = $144.21, which is a lot of money for a senior on a very strict and limited budget. She had to cancel her service she is so upset. read more

Direct TV virtually stole money from us. We did a home addition and had to remove our dish. They told us we could put our service on hold so we thought this was a great service. As it turns out without any prior call or email or any form of contact they turn your service back on and you end up paying or a service you are not getting. Even after talking to there service representatives and explaining the situation they would not remove the $150 dollar charge even though the new the dish had not be reinstalled. During the time we didn't have the dish we found many streaming services that were much cheaper and would not charge us for services we were not getting. We dropped our Direct TV and have not miss it at all. There service is way to expensive for what you get. Stay away from Direct TV. read more

To Whom It May Concern: After moving from Atascadero, CA to Santa Maria, CA in May 2018, we experienced constant disruption of both phone and television services from our provider AT&T Wireless & DirectTV Network. The television reception was sporadic at best, constantly pixelating and dropping the signal completely. The phone service was also sporadic with constant dropped calls and an inability to make outgoing calls from our home. After repeated service calls (6 or more over a 3 month period) to both AT&T Wireless and Direct TV, we were informed the problems could not be resolved by further equipment upgrades or service improvements of any kind because the area we lived in was known to have generally poor service for AT&T and Dish customers. The service technicians said they would document this status in our records and they recommended we change to a better service provider for our area. Per conversations with the AT&T Wireless & DirectTV Network we were instructed to collect all television and phone equipment and ship it back to them to initiate contract cancellation. The process was described as the provider receiving the equipment and issuing payment to us for submittal of the cancellation fee. All of the Direct TV boxes and two telephones were shipped back as directed via FedEx and delivery was verified per the tracking number. Direct TV personnel informed us that they did not receive the equipment and they refused to issue the cancellation fee payment. After providing evidence of delivery, a cancellation check was issued 9/28/18 and sent to our previous address from which we had moved 4 months prior. The check was never forwarded to us and apparently was cashed by someone at a bank which we did not have an account with. We repeatedly contacted the payment issuing agency, Wirecard, who provided various responses to our inquiries ranging from "They had no record of issuing payment to us" to "They did make payment but could see that we had not +been the recipient". At some point in this process AT&T submitted our bill for the amount of $668.00 to a credit agency for payment. Upon receipt of the claim, this credit agency informed us that they would not process any claim because they could clearly see from the reporting history that were not at fault and Wirecard should have reissued payment to us for the cancellation fee. They informed us they would contact AT&T on our behalf. Finally on March 1, 2019, after 5 months of correspondence, the Wirecard representative notified us that too much time had elapsed for them to trace any action on our inquiries or complaints and they could not help us. Basically they delayed any investigation and assistance long enough to just give up and demand payment. At present it has been almost a year since this process started, we have spoken to countless representatives at Dish, AT&T and Wirecard, received numerous promises to correct the situation, declare in the account file notes that we were not responsible, promise to send the payment again, etc. In then end none of these organizations has stood by their original directions to us nor made any sincere effort to resolve the issues. We have been provided pitiful phone and TV service, been directed to return equipment, promised to have the contracts nullified and promised to be given assistance to resolve all outstanding accounting and payments transactions. The reality is the entire AT&T service and personnel has failed us as customers and their own representatives have acknowledged their failure. Yet we still have long term open issues which they appear unwilling to resolve or take any responsibility for. As a result, we highly recommend never entering into contract with AT&T Wireless & DirectTV Network anywhere in the Central Coast region based on their very low service capability and very poor business practices in issue resolution. Thank you Sincerely, John Thomas Shaw & Patrick James Willoughby Former AT&T Customers Direct TV #15373092 559-799-3978 read more

I was a loyal customer of DirecTV for probably 10 years. The service worked great. A couple of months ago my receiver stopped working. I was getting a flash across the screen every couple of minutes. I contacted DirecTV multiple times to try and get this resolved. They charged my card for a new receiver. I called again and it was never delivered. After 2 months of going back and forth, I told them to cancel my service. It was just not worth my time. I also told them i was not paying for the 2 months while i waited around trying to get a new receiver. read more

This is the worst TV service I've ever had in my life - please, never, never use direct TV. - you will be sorry

Direct TV placed a dish right in front of my picture window, I asked if the guy could move it 3 feet over, he told me NO!! I tried to call Direct TV and I couldn't get a hold of anyone!! read more

DIRECTV - Television Service Providers Near Me

Wow, all one star reviews! Lucky for me, I'm doing a little better. (Of course, I've only had service for a few days.) Picture is great, installation was good, and person on phone that signed me up was nice. I have two TVs and the Genie recorder, and all seem to be working fine. (I can even watch my whole system on my iPhone....But who watches TV on cellphone?) HOWEVER! I like to take care of things and watch a few videos on my laptop, and the att/directv site is hopeless. I can't get on to see anything about the TV offerings. I did a little research, and most agree that the site is useless and needs upgrading desperately. (This is especially odd, since the iPhone app works so well.) So, is the ability to record and download to computer as promised? No! Not yet for me, I'll update later if I ever find out how. read more

I added the NFL monthly ticket to my account in August of 2016, for $60.00 a month for 6 months, even though the year 2016 ended. I tried to cancel the service online, but that is not an option. I had to call them. I called them, gave them my phone number for the account, but then they asked me for my account number, luckily I was prepared. I then was placed on hold for over 35 minutes before hanging up. I wrote a letter explaining my concerns to them and they never responded. This company has the worst customer service with the exception of Verizon. The person on the phone attempted to help me but couldn't figure out what happened. I created an excel sheet and entered every single charge from each bill in its own column. What I found out was they charged me $309.94 for the NFL ticket, which was supposed to be $59.99 for 6 months. After I gave them this information they told me that I was wrong and I agreed to pay $719.88 a year for the NFL Sunday ticket. I canceled my account and issued a small claims suit to recoup $249.95 of over-charges. read more

This is the worst service I have ever had! I called because the Sattle light is stalling and freezing constantly and I can't even watch anything, I called Direct tv and they wanted me to upgrade my service so I asked to be transferred from customer service to technical support and they did the same thing! So I have had direct tv for 10 years and they won't do anything unless I pay for an upgrade package? They never sent anyone out to look at anything or even offered any resolution for me and I pay them good money for their service and buy at the least one sometimes 2 UFC a month!!!! Have never been treated this badly for a service I pay monthly before ever, and it's all because my contract ran out and I don't want to renew another lease?? I call that horrible service and I will be switching soon to a better service, I almost forgot why I went to dish once before! read more

The one star Directv gets here is for the initial services they offer. They are unbelievable, which should actually tell you something from the get-go... they are too good to be true. In some ways this company is genius... they lure you in, and at the time you don't even bat a lash at your two year contract. The first year is like the honeymoon phase...promotions galore, free hd, free channels, then bam; they hit you like a ton of bricks with all kinds of charges, and without warning. And sometimes, if you are lucky, they will even add in packages that you specifically tell them you do not want, like NFL ticket (which is around $80/ month). And then somehow, instead of reimbursing you the fee that you paid for the package you never ordered, they try to offer you another package deal- like 3 months free HBO and Cinemax- which really only ends of being around 2 months, and then...you guessed it, another charge to your account you weren't expecting because you thought it was free. I guess that saying my grandmother told me when I was younger is true: Nothing in life is free! Some other qualms: Those lovely dishes that decorate your roof; you are actually responsible for removing them when you have finally had it with this company... why? because you own them... weird that you'd get stuck with another item you didn't want from them. What it all comes down to is that Directv is anything but direct. When you sign up with them, you enter a hamster wheel of frustration and hours of your life are lost on the phone with their agents (all of whom are generally pleasant and just "doing their job") who really never end up solving your problem, but adding to it. We recently broke our contract (Charter Cable will pay the $200 fee) and it feels like a weight has been lifted. read more

We just spent 12 hours and 4 phone calls trying to contact someone in the company who would restore the service we are paying for. Their automated phone system is tedious and poorly designed. Two of the live people we eventually got through to, were of no help, the third tried to sell us more channels from Direct TV, and the fourth, who we reached after we become very abusive on the phone fixed the problem. Try a different company first. read more

They really are the worst. They add services you didn't sign up for or increase charges without telling you. You try to call and cancel and they end up placing you on hold for 30 min with no resolve. Worst customer service ever. Hear us Direct Tv. You guys are the worst. Plain and simple. read more

Just like Addy L. Says! I do not watch NFL and I guess in the first year it was included which I did not know and they have been charging me $40 a month for it. I do not get a paper statement and charges my credit card automatically so I did not notice it right away. I travel quite a bit and if the paper bill is not in front of me I forget to go online and look at it. I called one time when I saw my bill was more and the gal said oh your movie channels expired so you are now paying more for them...Well it was the NFL package the guy just told me and they said I am SOL basically. And of course I have another year stuck with them and they have added on all these other charges....What a rip off... read more

Hate DirecTV. HATE THEM. Horrible service. Will subscribe you to things YOU DID NOT ASK FOR. Will take you too many phone calls and nerves to get rid of those services. Will still have your bill wrong. again and again and again. Can't wait to get out of the contract! read more

What terrible customer service!!! My installation time was between 8am-noon. I was told that they would call before they came. No call. Then I was told that the technician came and no one was home. What? Not true. When I tried to get to the bottom of this at 1:00 it took 30 minutes to get no where, I was then told they were having technical difficulties after I requested a manager and then hung up on. Wow! What a trip! You're killing it Direct TV! read more

FRAUD Direct TV consistently directs you to pay channels when the same program is being shown on another channel to which you subscribe. read more

Direct TV is the absolute WORST!! When I called to inquire about the service, I was promised repeatedly that the package we signed up for INCLUDED Fox Sports. The assurance came from both the representatives as well as the installation technician. Yet when my husband went to watch NASCAR, there was an indication that the channel was not part of our package. I called Direct TV and was told the only way to add the additional channels was to increase the package to a higher rate subscription. I'm now quite certain that this is a common practice of AT&T/Direct TV. And when I finally agreed to this change....... the representative had the nerve to suggest that we change everything (internet, phone AND cell service) over to AT&T. Never again will I do business with AT&T. And I will certainly never recommend them. read more

Had a Direct TV account for a year and a half. Decided nothing was really offered that we couldn't find on an alternative source and with an upcoming move, decided to cancel. Of course, the Direct TV person taking the account closure info did not remind me of an "early cancellation fee of $120!". If you don't keep them for 2 years, they will charge you so beware. Their operators seem inept as well...kept me on the line today for over 20 minutes while he "ummmmed" and "let me see" "Let me try to find...."....then had to transfer me to billing and you know that was the end of it. Direct TV is a rip off! Don't every use them, not with today's technology! You don't need it. read more

I decided to go with DirecTV nearly 2 years ago. While the customer support is often useful (that's the only reason they get 1 star), the rest is abhorrent. They'll randomly take channels away from time to time (@ $70/month, they've decided I don't warrant ESPN this month). I will not be renewing my contract. Go with anything else. Except Charter. read more

I'm another victim of their deceptive sales practices. I was told I would receive services at specific prices and didn't. My bills are much higher and I didn't receive the bundle activation credits I was told I would receive by the sales person. After many hours of phone calls to ATT and DirectTV there has been no resolution. What a headache. Stay away from these deceivers. read more

Direct TV/ATT sucks, they over charge and make it so difficult to undo. It took me almost an hour to try to get my statement on line until I gave up and talked to someone(heavy middle eastern accent) who could get my monthly charge back to $52.99 a month where it was agreed to 2 months ago. WATCH your bill every month they will increase your bill but can't explain how the agreed documented monthly charges changes. Take and keep your notes. read more

My Direct TV started breaking up, going on and off. I called and was told I'd have to pay a technician $90/hr to come fix their defective service for which I pay them about $160/month. This seems wrong. I didn't break anything. It's their service that's malfunctioning. They should fix their defective product, but won't. Xfinity here I come. read more

Horrible service! There is a black box on my screen that has been there for days. They can't fix it and won't credit my account Do NOT do business with them! read more

We signed up with Direct TV and left Dish about a year and half ago not thinking it would be much different as Direct TV touts their customer service is the best. The bad signs started with the installation when the guy drilled holes in our brand new roof and cracked one of our support beams to install the satellite. When I called Direct TV about it the all pretended to care but I just got the run around and a finally a call back that I happened to miss. When trying to call back I had to start from square one again as the call back number given was their standard 1-800#. The second was the additional genie for our bedroom consistantley lost contact and all of our remotes clicked when turning up the volume changing the channel etc... May not seem like a big deal but when you are watching tv in bed while your spouse is sleeping a clicking remote is not ideal. When calling about the above problems they tried to resolve the problems but they never came through with good solutions and if they did they rarely would follow through. I consistantly needed to call multiple times for the same problems and additional ones in the future such as not receiving the football games promised but never delivered and channels I should get but they never delivered. I eventually concluded that I would go back to Dish as soon as it made economical sense. When I did close my account I received a call from the Direct TV customer retention team and they asked why I left; I start with the roof and got the "our connection is bad can I call back in 10 minutes" and he never called back. I think most Direct TV employees want to help but don't have the training or power to do anything and when you ask to speak to a supervisor you can't they just go in circles until you give up. I would not recommend Direct TV to anyone and will try to post this review anywhere and everywhere I can. read more

The sent out a couple of high school-looking boys who couldn't figure out how to mount anything on our roof.... Went over to Cox, been happy ever since. read more

I'd like to encourage DirectV customers who are unhappy with this company's fraudulent business practices to write a letter of complaint, first, to them, at their corporate headquarters. Second, send cc's to the Federal Trade Commission and the Federal Communications Commission. When DirectV was its own company, I never had a problem with them, but then they were bought by AT&T, one of the greediest, most corrupt and deceptive corporations in America. Then they began to engage in these kinds of baits and switches, suddenly adding extra charges for bogus services, claiming they had given you a discount over a year ago, and now the new $25 charge is for the discount being expired. My rate went back up, but I did not get my channels back that had been removed. I do NOT recollect being told this discount I received when I called a year ago to reduce my monthly bill had an expiration date. Apparently, customers are supposed to read all the fine print, or have a lawyer look it over every month for these kinds of sneaky overcharges. If they choose to make an agreement of any kind, it is a contract, and should be sent to you for your approval. Oral agreements are worthless, as they can and do, engage in claims you agreed to things months or years before. I pity the sports fans, as they seem to be the ones who are ripped off the most. Fortunately, I never watch sports, even though I'm forced to pay for a number of them as part of my basic package. Please don't just complain on Yelp, but send letters to Federal protection agencies and to Directv/AT&T corporate headquarters. It's the only way to stop the cheats! Eventually, they'll be faced with class action lawsuits. read more

Bill just keeps getting higher & higher. Only way to get a deal is to cancel and go with Charter or Dish for a year and then come back. Last time I complained they lowered my bill for 1 month and then went up the next month 10.00 more than it used to be. A real scam outfit. Don't think I'll be going back to them. I'm sticking with Charter. At least they are honest. I'll never go back to Directv. It figures since ATT bought Directv you would get no customer service now. Go with Dish or your local cable company. The ATT uverse is so slow on the central coast its useless. read more

They give poor service. Cable has gone out for days and they do not offer any refunds for this. Also when I canceled my service they sent me an offensive letter and have not sent me the return box for the equipment yet and only give 7 days to do this. I had found them not to be customer friendly once you sign up with them. Do not uses this cable company. I was always on time with my payments and I still received an offensive letter closing letter.....Bad Company Leanna T read more

there is only one star becuase i had to put one, let me tell you please do not make the same mistake i did and lock yourself into a 2 year contract with these scam artists. i was lied to from the begining with these people and have had nothing but problems since, we were told in the beginning that we would get the 1st year for a discounted price and then the second year we could just lower our package, wrong! apperantly it would void our "free hd" $10 discount we got so i stuck with the expensive package, i then called to do the free move well it wasnt free it was almost $100 and some how they extended my contract for another year because of the move, really? and then when i moved they gave me 3 months free showtime which ended up as a charge on my bill, when i called their customer service people put me on hold serveral times and resulted in an hour long phone call. as soon as im out of contract with these idiots i will never go back to them again!!!! watch out people they also raised our prices and we are still in contract. all they ever say is its in the fine print of the contract! dont do it!!! read more

The big problems started when AT&T bought them last year. I had DirectV before that and they were fine. They are part of a ginormous corporation now--too big to care and too incompetent from badly trained and poorly paid techs they send out to set up service, and ditto for their customer service. All they care about is selling you sports packages--have to listen to 5 minutes of that hype while I'm waiting endlessly to talk to a real person. Can't get ahold of them, and when you can, each person tells you something different. I have been dealing with a problem that causes long delays when changing channels, turning on TV, etc. It is a problem with their receiver, definitely, and yet they can't be bothered to come out and check it and replace or fix it. I have been dealing with the same issue for over a month, and am told they can't send anyone out here, and, if I have to talk to someone in "support," I'll have to pay a $5 service charge! The alternative: Cox? Horrible too, and Dish doesn't have any good reviews either. For this, I pay $107 a month (of which $25 is for "equipment fees" that don't work) for: sports (I never watch), shopping channels (I never use), reality TV (Kardashians 24/7!) and pretty much crap that you can't eliminate. The ads fill up at least half of every show and are 90% prescription drugs/lawyers suing prescription drug companies, and insurance companies, the same exact ads repeated over and over every 10 minutes. Everything else is pay for view that you pay extra for. There's only so much reading or nights out you can spend your time doing at night alone, but TV is off my 2016 list if I can't find a solution to this rip-off. read more