I ended up having to buy a new modem to make the system secure. Within a year they said that the router would need to be upgraded and provided a new router that included a modem...so a waste of $150...I used that system for another 2 years until Frontier Fiber became available in my area. When I told them that I was switching, they offered to lower my monthly fee to $50 to match the monthly that Frontier was offering. After a couple of months, I got in touch with Alan Gold, and I'm glad I did...optical has been great and no more buffering and re-setting the Cox router. To be fair, Cox did provide decent service for 20 years. read more

Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I stopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over. read more

I am at 65-year-old new Resident to Santa Barbara and had to face the daunting ask of setting up my TV services . I found it impossible to do by myself . There was a young man who helps me over the phone who has patience of a saint ! We were on the phone for almost an hour and a half and not once did I feel like he was judgy or impatient with me . He had a very forgiving demeanor which made all the difference . Nick made the growing task more bearable . Thank you nick! read more

My experience today at cox communications was outstanding due to the outstanding customer service of Elijah, he not only did his due diligence on finding me the right modem to replace my faulty one, he took his time and educated me, and I felt well cared for as a loyal Cox customer. It's employees like Elijah, that will continue to keep me as a happy cox customer! Big things to Elijah for making my day brighter read more

Cox Store - Cox Communications - Internet Service Providers Near Me - Santa Barbara, California

With all the negativity surrounding cox communications with pricing and bad services. I personally Just wanted to say thanks to Sergio who was very helpful to me the minute I walked into the door. I literally just left-- and my questions and service request was handled within 5mins. Very appreciative of their service today. read more

Cox Store - Me leaving Cox Communications. - Internet Service Providers Near Me - Santa Barbara, California

Best group of service professionals. I transferred 5 lines from AT&T and so happy that I did so.

Less than 1 star. Their overseas contractors can barely speak English (I speak about 5) and they are totally ignorant of what the service is in Santa Barbara. A guy on the phone swore up and down that cox gave us the wrong box--should have been a fibre optic one. We have no fiber optics in our area at all! Calling them and getting a foreigner is a total waste of time. I had to finally go get another box as programming their box with their guidance was near death. Their "tech" guys are totally ignorant. Even their live reps who come to your house are not technically competent. An extender company (EERO) worked with me on my Cox connection--they were brilliant, and extremely useful. Cox--complete waste of money. This city would benefit immensely if cox magically went away one day. Avoid like the plague!!! read more

Ashley provided great service! Easy peasy. In and out, was professional and pleasant. read more

Cox Store - Internet Service Providers Near Me - Santa Barbara, California

Melanie Cruz is one of the most obnoxious, rude, and unhappy people I've ever dealt with as a customer in my 25 years living in Santa Barbara. She condescendingly told me that she is a manager and that no one else can fix the issue but her. She should be fired for refusing to help us further. I had already spoken to Joey, who also said he was a manager, and he claimed it wasn't possible to resolve the problem because of our old plan. Both of them negatively impacted my experience and brought nothing to the table. This company is a monopoly and needs to be regulated by the city. Thank God Frontier is available now. Elijah was the only person who was remotely friendly. In the end, David was able to resolve our issue, but we're still switching to Frontier. Beware, potential customers. read more

I am here in line once again to do something simple but can't get through by phone and I have been in line waiting 1 hour, once again ( no exaggeration) Ridiculous. Hire more people Cox I mean you charge an exorbitant amount monthly. Even when your account is on seasonal hold they charge $10 monthly to keep on hold if u travel & have to do that. Great customer care - this review I meant to put in February 2023 but I felt bad and never sent it. Not now after all their bs Update: !!! I'm on the phone for over 50 minutes Because they over charged me again $131 dollars and just to ask get it reversed, they transferred me 5 times and still didn't reverse the overcharge. " They put in a request for me" to get the overcharged payment reversed. Review on January 4, 2024. read more

Cox Store - Internet Service Providers Near Me - Santa Barbara, California

i have an appointment with cox.. and i got a confirmation text.. but i wanted to know about the appointment.. (the service call). it's about my mom changing service to another place.. and me keeping service where i am. pretty simple. well.. i called cox.. the 800 number.. and the guy just couldn't help me. then i called the local santa barbara cox.. and it said to leave a message. then i started chatting on the cox.com site.. and the guy says.. 'while i'm checking on this.. may i ask.. how is your day.. ?' i ended the chat. it's ridiculous i can't audially talk to a person to find out something. i would give cox 10 negative stars if i could. read more

Called for transfer pin for my cell phone. And once I received the pin. They immediately cancelled my service. When I specifically asked them not to. And now I'm left with no service until I receive my new phone in the mail for another 3 days. Went to the store and told them the whole situation and they had the nerve to tell me that I had to pay another activation fee and a month of data service for their mistake. There's forums of other customer that this has happened to. Highly do not recommend cox for anything read more

Cox is very likely the worst company I have EVER had to deal with. The employees will lie directly to your face. They use friendly language but behind that they are using their monopoly to take advantage of you. DO LITERALLY WHATEVER YOU CAN to avoid working with them. I have been told twice now that a previous employee lied or gave us false information, from other employees. read more

Recorded a month of fav shows that were unwatchable due to freezing/tiling every 30 seconds. Was so frustrated after continuing to try watching new ones as it took a while to realize it was all of them. Guy at store said it was our fairly new cloud based unit and because Cox didn't have enough servers for the demand. So switched to not cloud based DVR and asked for one month cable refund. Was given a number to call. No refund was offered in the call because I 'could have' watched these recorded shows live. Really? When I pointed out that Cox also 'could have' let me know I'd be wasting my time recording them and suffering through this whole process, the guy offered up a max of $20 credit. No respect for my time and frustration due to their problem. After 20 + years, looking for another alternative to Cox. read more

0 Stars. Poor services. Internet is NOT reliable and over priced. Television programming not reliable and frequently does not display viewing. COX frequently has outages and does not take the initiative to give a refund for days they know COX is not providing service. COX waits for the customer to notice service is NOT being provided and requires customer to ask for a refund. COX business practices are unethical and an attorney needs to bring Class Action Lawsuit for charging customers when COX knows service is NOT being provided. COX problematic picture is displayed in the picture attached to this review. Don't order service from this COX Communications unless you want to be ripped off and have an ongoing headache! read more

Cox Store - Common problem displayed on COX when not working. - Internet Service Providers Near Me - Santa Barbara, California

They are just terrible. Two recent examples: (1) I have a monthly contract with them and my own modem. They recently decided that I needed a new modem, started the process of sending me a modem I hadn't ordered, set my modem info to that new modem, meaning mine at home was dead. I asked them who authorized that process because I could prove that at the date/time this was initiated, I hadn't called them -- they couldn't say. However, they never sent the new modem, but wanted to charge me for not having returned it after two weeks, which meant another visit to the store. (Because it's not like they're easily available by phone ...) The 'solution' was that they pretended in their system that I had returned the modem (which I actually never got and never needed), but they still put me on a new, more expensive monthly contract that I didn't ask for. They also pretended I have a discount for some time now, but after that time, my price will get jacked up to that new contract that I never ordered. Example (2) is just the current outage, which has been going on for by now more than 31 hours. I signed up for SMS updates and got two: one that said the outage was going to be resolved 'after 3 hours', the next one 'after 7 hours', since then no news. You call the hotline and as soon as they recognize you're calling about the outage they already know about the automated system does not connect you to anyone anymore. The app, also no help in that regard. I did manage to chat with a person, who said "we're working on this. Anything else?", their version of "leave us in peace". Bottom line: if in any way possible, stay away. You cannot trust them to not do weird stuff re your account/contract without your authorization, more than 31 hours to fix an outage is truly outrageous, and reaching them for any resolution is really difficult unless you go to the store. read more

I an in the middle of getting some Internet work done at my house and I chose Cox because I've been with them for cable service for a very long time. However, that doesn't make them a good company. In fact, I think they rest on their laurels.from once upon a time when they used to provide decent service, I called them to fix my Internet problem and they sent me a new modem to install myself and it still doesn't work! They had me do the work of installing it, which was no big deal but getting it to work was turning into a big deal.., and try to get them out here to help with it? They won't be over until Tuesday and it's a long weekend! their service used to be really good now it sucks. I'm left over a long weekend with no Internet at all. read more

Why did cox change email to Yahoo, not as friendly as past cox email. Yahoo not as friendly for older users.

I just spent one and one half hours plus talking to first a chat bot, and then people on their message center. Unresolved issue. All I wanted was to hook up to Internet to get better service on my iPhone. That's it. Then they wanted a picture of my ID and other crap. It's amazing how when I want to spend money, I still need to jump through fuc..ng hoops. You people are sad. read more

We have been without internet service for almost 3 days. With many attempts to get information from a Live Agent through texts and a call with a real person who was extremely rude we are still without internet and have been given no reason for the outage or any idea when service might be restored. The person I spoke to on the phone was not helpful and his response to my questions more than once was "It is what it is." Asking if it not notifying customers was policy his response was , "It is not policy, but it is what it is." He also said service could be restored today, tomorrow, in a week or weeks. I was not at all appreciative of this flip response. I did request compensation for the days without service and at this time I have 2 days credit ( a whopping $10.00)! read more

If there were negative stars I would award Cox five of them. My uncle passed away. . I have been trying since last October to get his account closed out. I have been to the store (I live out of town) and been on the phone about 15 times. My lawyer has been on the phone several times. We still can't get a statement sent to the address I put on the file (in October) that explains what exactly the current charges are supposed to be for or how or if they applied a credit shown on the previous bill. Now they say they are sending the bill to collections even though we've tried to resolve it for literally hours. RUN AWAY. DO NOT DO BUSINESS WITH THIS COMPANY. EVER. read more

Are you trying to decide to go with Cox or Frontier? CHOOSE FRONTIER!!!! Cox is a nightmare for communication, equipment and service. Save yourself hours on the phone trying to get your issue resolved, whether it's a router that doesn't work or a premium channel that suddenly is dropped from service or extra charges snuck onto your bill. If you call for customer service, all you get is someone who barely speaks English trying to upsell you. I gave them one star because the internet seems to be fairly reliable. We've had a few outages in the past but it's been ok for the past month. Otherwise....RUN AWAY!!! read more

Cox seems to get a terrible rap; I'll describe a couple of recent experiences. About a month ago, I exchanged a cable box for my parents. Waited about 5min to get in and was assigned a helper. Observed good social distancing and was able to swap out the box in about 10min. We called up and were able to get the new box activated in about 15min from home; a pleasant and no-hassle experience. At our house, we've been having terrible internet speed, high jitter and dropouts, despite the highest data rate plan and recently upgrading our (non-Cox) modem - sometimes as low as 5Mbps. With up to 18 devices, including 2 working adults on VPN, 3 teens on phones, Zoom ipad schooling and 4k streaming devices, it was rough. We started with Cox online chat, and they confirmed the low data rates, high jitter and dropout %. They recommended sending a technician for $75. Justin arrived promptly, was extremely knowledgeable and re-wired all the lines, from the pole to our modem, which were 15+ years old along with replacing our 6 year-old modem. We were told usage in our area has increased substantially since COVID resulting in limited bandwidth - made sense. Cox purportedly "split a node" in our area around the same time we had the infrastructure updates done; all is good now: Per Ookla speed test: download was 5-40 Mbps, now 100 - 200 Mbps on every device in the house. Ping up to 200 ms, now less than 20ms. Jitter was up to 200ms, now under 5 ms. Loss was up to 25%, now non-existent. Frustrating that we had to deal with this for months over the summer, and that they were behind on the infrastructure needs (less 1 star), but we took a little initiative ourselves and they efficiently solved all our home issues. If you are having bandwidth problems, I highly recommend having your lines and modem looked at. Bandwidth needs for an average household have increased exponentially over the past few years, and if your lines and modem aren't up to par, you won't get optimal performance. Thanks Cox! read more

Hahahaha, thank you Cox for your non-existent service in Santa Barbara and surprise charges. Why the heck would they even deserve 1 star? More like zero and even that's generous. Anyways, with their disgusting pricing gouging coming up this October, as a software developer who NEEDs at least 1.5 TB of data per month for server management; this is unacceptable. You're kind kills Net Neutrality with "Bundles" that I definitely don't watch, motivates more greed, and let's some CEO pay off a vacation home. Even at the "best" package is no faster than the others thanks to these fat cats throttling the network, no offense to cats. If I could I would leave Santa Barbara due to the garbage internet service that Cox provides. Disgusting doesn't nail all the rotten underbelly that Cox is here. Taking 2 days for 10 minutes of looking, all while charging for the visit while DOING nothing was the last straw to write this. Took nearly 4 DAYS to get another rep though the phone and to get Internet back up, even then I had to tell them how to cut RJ-45 since apparently one of them didn't know how to color code Ethernet cords. SAD. read more

Cox Store - Disgusting. Cox has put a 1TB data cap on their internet and charge $50 extra for every 50GB over. - Internet Service Providers Near Me - Santa Barbara, California

Internet has been out for 6 days now and each time we schedule a technician visit--they don't show up! Also they do t have the courtesy to find a replacement or notify you they're not coming. Nothing works w Cox! read more

Worst experience I've ever had with a vendor! Billing was consistently incorrect and my service plan was also incorrect in their system and even when I was told it was corrected it was not. I've spend hours trying to get a manager to assist with correcting the over charges. They can't accept correct payment amounts online and it takes weeks for them to attempt to correct billing amounts. While I waited I was harassed by text, email and phone calls. Then when I cancelled my service and paid the corrected amount I was billed again for services after they were canceled. The stores can't help, the reps can't help. No one takes responsibility for customer service. Do whatever you can to find an alternative. read more

The first and hopefully last time I have to leave a terrible review for a company. I have this internet at my house. All it does is stutter and lag all day long. I tried resetting the router, changing it's settings, resetting the modem, changing it's settings. I eventually called Cox and they said hey the service is fine just get a new cable modem because yours is old. I then bought one at Amazon and hooked it up and activated it. Right away it's starts lagging again and doesn't stop. It lags all day long, and sometimes I'll stay up until like 2am and it's still lagging to the point where a lot of times it is unusable. UNUSABLE. Cox wasted $65 of my own money telling me to upgrade the modem when it wasn't the modem at all. The router is also very new. The problem is their service! Their service is trash! I wouldn't want it if it were free but there isn't any other options right now! This internet is so bad that I may move just to avoid ever having to use Cox again. What an embarrassment to ISPs! I never have this problem with Verizon and FIOS. Only with this terrible service that nobody wants. You should be ashamed of yourself Cox. You wasted my money and lied to me in the midst of the pandemic. I could have used that $65 for a lot of other things. Do NOT waste your time with this garbage service. Absolute trash and garbage. Worst internet I have ever used, and will never use again. read more

This company is the worst and internet prices in Santa Baraba ca suck. How can you charge a fmaily of 5 $140 to $170 per month for internet, when every single day our internt loses connectivity? Its sad and pathetic! Im so sick of Cox gouging us! 01:30 PM I'm read more

Terrible, insulting, disinformation customer service, must have talked to 10-12 different people to get the right info. Their cable service has to many outages and far too expensive. After 25-stupid years of inertia I cut the cable. Dealing for three days with Cox and it's so-called Customer Care to get straight, accurate information I quit Cox cable TV. My notes from two or more hours with Cox support people: Never upgraded equipment receiver box for over 10-years. Twice promised to call appointment 8-8:30 AM never called. Affordable Connectivity Program $30 ACP You can get second ACP, not true. ACP has been around for X years, Cox give differing stories and only mentions it is income based, NOT TRUE. I lost years of ACP $30/month discount on my veteran status available to many, many veterans, Cox representative said they wouldn't reimburse for time lost. $50 upgrade to unlimited internet, internet only: go on Cox website and check your usage, probably you don't need upgrade, they injected fear that I would go over my limit and get heavy charges. Not true, I stream and use Internet, I'm way below my limit. They said the limit was 1.5 TB limit, when actual limit is 1.2TB and when I checked online my monthly usage is 1/4 TB. I asked, many times, for a supervisor. I was told by cust svce rep, that forever, you will not reach a supervisor. My telephone logs will show how much time I spent with Cox. I asked Cox the last time I was late with a payment, maybe 20-years ago. Contact your internet company directly to enroll in the Affordable Connectivity Program (ACP). V.A. Rated, receive $30/mo. discount Not Cox or other Internet service, it si federal. Affordable Connectivity Program (ACP) office 833 511-0311, Press 1,5.0 Call 833-511-0311 How to Apply Online https://www.affordableconnectivity.gov/ An aid to confirming veteran status is id.me. Go to: https://www.id.me/government/ To start the process of registering: Click on "US Department of Veterans Affairs". read more

We are house of two people and our internet drags nightly either at 7:30 or 8:30pm. I did not have this problem in Los Angeles with a different provider. Another common problem is my device will stopping receiving internet while my boyfriend's is still connected and working fine. It's not a device specific issue because no other devices will be able to get on during this partial outage, which lasts about an hour. And this happens to our neighbor too who only has a two-person household. One person gets kicked off the internet for an hour, tries another device with no luck, and then just waits an hour for Cox to let them back on. Cox says our modem is the best we can have and it's because we have too many devices...There are only 2 of us here! We're not exactly young and streaming the entire internet world at once. If we are both streaming...it's only two things! The two of us are not going to watch Netflix, Hulu, Amazon, YouTube all at once. Give me a break. read more

Worst cable service ever. Worst customer service. Excessive pricing....actually that would be price gouging since they have a monopoly here. Unbelievable...they actually want us all to switch our cell phone service so we can also have the same shitty service with our phones. It's actually comically sad. read more

Seems to be a new Cox Cable/Communications - had issue with wi fi and other other problems regarding my laptop and cell phone. Joe, a local guy, who's worked for Cox for decades was able to visit and correct the problem on the same day the call was made to Cox. Overall, this reflects well. The other major internet/phone provider which had a good first run - when there was an issue after a few months, it took hours of talking with their local and overseas reps and was told it would be 15 business days before they could restore access to the internet and phone. Looks as if Cox has more employees to address repairs. Three cheers for Cox Communications. read more

The most expensive service in Santa Barbara, they own multiple sites throughout the state every area is charged differently their Internet is sub par and they don't care they do not upgrade their machinery for technology but they still charge high prices I pay $140 a month just for Internet alone They have a monopoly in this area and they can get away with it I would do it to other areas where Cox is the provider and they charge like $85 read more

We need a competitor in Santa Barbara for COX! Extremely long wait on the phone, and in line at the store. Hit or miss if you get the right advice from who you talk to on the phone. This is a poorly run company. Although, my last phone consult was with a gal who was extremely helpful, I can not recommend this company to anyone. It took two - hours long internet chat support conversations, two phone conversations and one stop at the store and the issue is still not rectified. read more

I've been using Cox for many years and it always feels so sleazy. If you try and signup for a basic service they are pushy with up selling and give snarky looks. They try and justify higher and higher speeds for basic use cases. But, then charge $49.99 for unlimited data. We signed up for the same plan for us and the in laws (one day apart) and the pricing and details were different. We showed them what we got the prior day from them and said it's different. I can't wait for more high speed fibers and an increased expansion of T-Mobile and Verizon 5G home Internet to force them to have good customer service and transparency. There seems to be a general attitude there that we need them. I will likely that is changing new service options. read more

After everyone bad mouthing the cable company, I was ready for a bad experience. However, it was smooth, easy and friendly every step of the way. I got a new modem to replace the leased one and asked about the process via chat in the app. A person responded immediately and gave me the info I needed. I bought the modem and called to activate, it took less than five minutes start to finish and the representative was friendly. I went to the store to return the modem and there was a short line outside (Covid) but a representative walked out and took the modem from me to check it out while I waited. I got inside and just did the transaction because it was ready to go. Now if they would just lower their prices a bit... read more

The absolute WORST service and the biggest waste of my time. I was having trouble with our COX service and the tech support on the phone was worthless ( after an hour of being put on hold and transferred multiple times). I decided to visit the COX retail store to try and resolve our issue. But once again, my time was wasted. In the old days when our only options were satellite or cable a company like COX could get away with horrible service. NOW we have better options. I canceled my COX service and signed up for HULU. Wow, i feel liberated. I am so glad i CUT THE CORD on COX! There are so many great streaming services that offer a better product at a fraction of the price. See you later COX, you wasted enough of my time and money. read more

I give Cox in Santa Barbara ZERO stars. This company lacks integrity and transparency. They are basically a monopoly in SB so the could care less about their customers. 4 days no internet and the guy behind the counter tells me, "other people's internet have been out for 3 weeks." And he thought that was helpful. Held hostage by COX day 4. How do we get rid of this company??? read more

I wanted to watch the Lionel Richie tribute on PBS,but couldn't because of no sound! All the rest had soundI tried the same channel in morning still no sound! While Im at it I hate the automation that tells me What I already can see! It happens on different channels at random, read more

I wish I could give ZERO stars for operating like a DMV or a government office rather than a "customer centric organization". We are from San Jose and our daughter graduated today from UCSB and had to return the COX cable box. We lost 20 minutes in going to their corporate office where we found out that we had come to this address and this place has reduced office hours these days till 2pm. We arrived at 2:05pm with no hope of being able to return. But when we came there were 3 employees serving 3 last customers. The entrance was locked but each time an employee opened the door to walk the customers out. We asked each of them if we could just drop off the box but they wouldn't let us. Their consistent answer - with zero empathy and stone face was "send it via UPS". It didn't matter to them when we said we live in San Jose. Is this what you would do at a consumer company? Maybe it's not the employees fault. They get paid by the clock with no overtime and no corporate philosophy of "customer first". read more