I went in with a SIM card issue, customer service was phenomenal. Edwin was patient and took the time to make sure i understood differences in plans and where my money was going. He made it headache free and easy! read more

Worst customer service--I will never go back to this store. I've been a Verizon customer for over 20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better. read more

Verizon - Front of store - Mobile Phones Near Me - Santa Barbara, California

Beware of reps selling new lines to elderly customers who come in to just replace a lost phone or upgrade an existing phone. My elderly relatives ended up purchasing new iPhones with new phone numbers which is not what they wanted. Unfortunately these reps are not to be trusted. read more

We had an appointment, showed up on time and were told to wait. We waited and waited as people who came in after us were helped first. How hard is it to follow your own system? read more

Terrible customer service. I was just in there with my girlfriend, and Yaquelin was being incredibly rude and belittling to us. She was reviewing quotes with us, and she said "instead of just looking at me, you can look at the quote" and pushed the paper towards my girlfriend, knocking them off the counter. I also expressed confusion and asked why her numbers she was writing down did not match the numbers on the quote, and she seemed to get angry when asked. I certainly will never be going back to this location, and I suggest that no one else does either. read more

I went to Verizon to get my phone fixed and to pay the bill and they charged me three times so I had to call the bank and they resolve the issue read more

The Verizon employees at this store on State Street don't answer the phone. (T-mobile employees answer the phone.) I was in this store, called the number, watched 3 employees hover around the phone and discuss whether or not to answer the phone. Watched as they decided not to answer the phone. Worst customer service ever!! Saw employees fighting in the store with each other on another occasion. Totally unprofessional. Someone needs to fix this. read more

Massive inconvenience every time I've gone - go to the Goleta one. The problems I've encountered are seemingly out of the employees control, but I've just never gone there and gotten what I needed. Always dismissed by staff read more

WORST CUSTOMER SERVICE!!!! I will never go into this Verizon store again! The customer service is horrible! There were 3 guys playing on a computer in the back room, until someone told one of them there was a customer waiting. They ONLY want to sell you a new phone, otherwise they are unwilling to help you. They're not friendly or welcoming, and I almost left Verizon after almost 20 years because of this store. C'mon Verizon, close this store, as it is worthless and you can do anything on line, rather than hope they will be of help, coming in person. DO NOT WASTE YOUR TIME AT THIS LOCATION!!! read more

Be better at serving people, had an appointment and waited for 45 minutes then left. Terrible do go there

One star, and let me tell you why. Went in last week to set up a cell phone plan. Had own phone, needed prepaid plan. After doing the phone stuff we paid with a $100 bill, and the total was like $83.30, something like that. The young girl helping us was like, we don't have change. Is $16 only back okay ? I said no it's not. Why ? To which she said we don't keep change cause of Covid... I was like, "covid" was years ago, stop using that excuse . " I said, why don't you give me back $17 and you be short .30 cents rather than shorting your customer. And she had the audacity to say, "that would make our drawer short." To which I said, well shorting me will make my drawer short just the same. You're the billion dollar company. U can take the hit. Why should I ? As a fellow business owner, I would short myself if I couldn't give proper change in a heartbeat without even thinking about it rather than not treat a customer properly. I said to tell ur manager to keep a few rolls of coins on hand . And she was rather b*tchy . Terrible experience read more

Purchased iPhone had to stay with Verizon till it was paid off during which time I was constantly overcharged. January 2025 I finally paid in full and was able to switch to another provider. However during this process Verizon overcharged me again! I have contacted them weekly, which is not easy to get through to Verizon. I have received many promises and Reference # confirming this issue which go nowhere since I never hear back nor have they returned the money they have stolen from me!! Verizon knows they are stealing from customers and continue to do so - these funds they are stealing add up to millions of dollars BEWARE‼ read more

very helpful staff, had a welcoming experience and walked out with a fix to the situation. thank you so much!

Wow, WTF? We just wasted an hour and a half on something that should've taken 15 minutes, and that was WITH an appointment. We ended up having to do it on the Verizon app inside the store. Next time, we'll just do that so we don't have to go through the aggravation of going to the store itself. One would think a corporation the size of Verizon would have their customer service act together. Apparently not. read more

Antonio at the Verizon store on state was so helpful! My husband had lost his phone and we were in need of a replacement. We being insured, needed help with the process of getting his phone replaced. The initial person who helped, didn't help at all. Just gave us a phone number and essentially walked away. Instead he tried to sell us an added line in place of helping us. Once he saw we weren't interested, he pretty much tossed us a number and walked away. We left frustrated. Getting through to the insurance was a nightmare. We unfortunately had to return for help and I dreaded this until we ran into Antonio. He walked us through the whole process, called the insurance through Verizon and waited to get us connected! It didn't take long at all! Maybe like 15 minutes. We received the placement that very day, delivered directly to our home! It saddened me that this could have been done initially. Nevertheless, I would have given this store a 5/5 had we received this sort of service from the sort. Thanks again Antonio! read more

I went in to see options for an upgrade and Antonio was super helpful. He was knowledgeable, patient, and didn't push me to make any decisions. There was an issue with the plan being finalized and he took the necessary steps to resolve the issue and explain along the way. Very happy with this experience. read more

If I could give this place ZERO stars I would. I've been into the store three times in the last week and have received nothing but attitude and cold unwelcoming experiences. The two days that have been the worst have been 08/16/24 ~ 2:20pm and 08/17/24 ~2:10pm with Marissa and the other younger Latin woman. They were both extremely cold, rude, unhelpful, full of attitude and disrespectful. It seemed as if they were trying to give me as much attitude as possible and to both be as unhelpful as possible so that I would leave the store. EXTREMELY weird and uncomfortable experiences as I'm sure you can imagine. I've worked in customer service myself and I can tell you that these experiences make a customer re-think continuing further business. I've been a customer of Verizon since 2006/07 and I've never had an experience like the ones I've had recently at this store. Extremely disappointing as this is the only corporate store and I can no longer come here without feeling so incredibly uncomfortable. I will be letting corporate know of my experiences. read more

Place has like 7 workers at all times on the floor but yet they don't verbalize anything to you when you're switching out phones. They don't tell you if you're on a "waitlist" like they just now told me in person the second time in a week. And they definitely don't check back in with you. They assume everyone knows how to setup a phone or swipe a phone. Then they try to joke and make you look dumb when they EVENTUALLY help you in what to do. Came here last week, spent at least 2 hours. Came back today and spent another 30 min. at least. Check in with your customers. Setting up a new phone is not easy. Some people need hands on help!!! read more

Horrible Verizon store, Customer service is horrible. There a dude in the back that that seems that he's hiding once people come in. 1-Person working while the line grows. It's crazy how this GUY with a tablet is checking people in then he runs to the back to hide... He's actually the so called manager! lol I love how he runs and hides and leaves his workers in the trenches! Poor staff, no leader... just a clown hiding when things get a busy! Carl saved the day, Great customer service, down to earth! The manager should learn from him! He literally saved the experience, I will bump it up to three stars because of him, if it wasn't for Carl I would keep the one star going. Carl thank you for everything, keep leading by example! Verizon is lucky to have Carl! read more

Bryan is incredibly helpful and patient. Especially with un- savvy tech people like me highly recommend him!

Would not just take my trade in cell phone. Wanted me to wait for 25 minutes to accept it. read more

Arrived to buy an Apple Watch for my wife for Valentine's Day. I was greeted and put in line for the next available employee. I was told 30 min as there were only 3 people ahead of me. I have no problem waiting. About 45 min had gone by as I watched people come in after me get helped. At this point I waited to see how long it would be before someone asked if I have been helped or acknowledged me. I was finally helped after waiting for 1 hour and 40 min. An employee by the name Ikram helped me. He was apologetic for the wait even though it wasn't his fault. He helped me with what I need and answered all my questions. VERIZON MANAGERS AND SUPERVISORS - Do a better job or come up with a way to help the people who show up first. I understand you have appointments but no one should have to wait over 1hour and 30min. Especially when there are more employees present than customers. read more

Worst customer service of any Verizon store... I know that's a bit like being the dumbest kid with fetal alcohol syndrome but the guy sent me home with a phone in a box that took me two weeks to figure out how to activate because he failed to mention that if you live in the mountains with no service only wifi it won't work. Why he didn't assist me in activating and setting up my phone is beyond me but I guess everyone just does the bare minimum these days.... represented perfectly by this useless store. If only zero stars were an option. read more

Special thank you to Julie, Randy, and Carl for helping me and making my experience pleasurable. Julie and Randy were awesome checking customers in and keep them informed on the wait which I appreciate truly. To my it give you a great sense of acknowledgment and piece of mind knowing you will be taken care of. Carl was by far extremely informative. Now I've been a customer for 10 plus years and he gave me so much information that I was not aware of. I went in knowing what I needed (just not the version of phone I'd like) and he don't in any way make me feel as if my need needed improvement. He simply heard what I said and gave me my opinions with some very useful information and I went ahead and made my purchases. My phone completely broke at the worst timing, best friend had her first baby and I was unable to be reached. Now that I had this awesome team help me in such a tremendous way I am able to reach her and see her baby. Thank you so much Julie, Randy, and Carl! I love my new iPhone 11, glass elite privacy protection (my sister is getting one now), and incipio organicore phone case! read more

It's kinda hard to talk with them sometimes I just don't wanna help you or something to help you but it doesn't help right I think the nice people to work there by there Sunday just ignore you and walk away read more

Wow, what an experience, I understand these are stressful times for some but the guy Randy from the State Street store clearly has been working too long. Not sure how he picked his profession of customer service because he is just absolutely horrible, rude, couldn't wait for me to explain my question, and he couldn't wait to get rid of me. I have never ever before written one of these review things, but someone in his chain of command needs to see that the poor guy needs a day off or two, with everyone out of work and anxious to resume a somewhat normal day, surely Verizon can find someone who actually wants to be at work, enjoys helping others and let this poor Randy fella have a day off. read more

I picked this location because it had better reviews than the Verizon store in Goleta. But my experience was not a good one, anyway. The young man who helped me never told me about my iPhone options so I ended up with a model I didn't really want and had to go back the following week. Not only was I charged a $50 restocking fee, but I had to wait over an hour for service the second time. On the other hand, the second person who helped me seemed more knowledgeable and was patient and kind and got me set up. I just wish I hadn't had to go in and waste two afternoons of my life just getting a new phone. read more

MASSIVE thank you to Donovan for helping me out. I was having a horrible experience switching from TMobile to Verizon. I was on the phone with sales, customer service, IT support, you name it. People kept messing up my order, duplicating accounts, and signing me up for things I didn't want. I had enough and went into the local store - Donovan was nice enough to squeeze me in during an evidently busy day. He figured it out for me. Thanks again. read more

Obviously do not care about customers. I have been dealing with Verizon trying to get on a family plan for over a month, have been to multiple locations and due to the incompetence of the employees, I have not been able to join. Today was the last straw. Yesterday, at this specific location, the associate said they don't have time to see me but come in tomorrow morning and we can definitely help you out. Went in this morning and a different associate said I could not be helped today at all, and on top of it all gave me attitude. All of the associates I have spoken to have contradicted each other. And every time I've been at each Verizon location, there are other unhappy and disgruntled customers. Their system is almost always "down." The people in the stores don't have the correct information about services. They inputted our address wrong twice. I have spent hours on the phone with Verizon (mostly on hold) and no one has been able to help me simply get on the family plan. I am choosing to keep T Mobile and have no service over continuing to try to switch over. Incompetent and rude workers all around. No organization or communication. read more

I been with Verizon for 20 years but recently they have the worst customer service I am thinking to change it

Made my life super easy. Took me as a walk in and helped me in under 5 minutes. Yony was awesome!

I went into this store a few days ago to have my phone either fixed or replaced. The battery in my phone had suddenly died after only being 1.5 years old. When I went into the store, I was swiftly prompted to sit at a desk and call the phone insurance claim company MYSELF. I literally called a 1-800 or 1-888 number and went through the entire claim process myself with someone unrelated to Verizon on the phone. The whole process took 30 minutes of being hitting numbers. (ex. hit 1 for...etc.) I am not sure why as a 10+ year Verizon customer I am needing to speak to Assure insurance claims myself? I miss the good ol' days where you would walk in and a representative would handle everything - how customer service should be. I didn't even need to go to the Verizon store at all. I could've called the number from work/home. I wasted time going to the store only to be sat at a desk and told to use their phone with the insurance customer service number. Verizon-maybe help your customers and have your own customer service-rather than making them do YOUR job? read more

After encountering a crappy experience from a competitor "authorized dealer" VZW store, I was glad to have come here. Don't be fooled by the other Verizon stores in town. They are all authorized dealers and not the real deal. This particular location is the only truly legit Verizon in Santa Barbara. Skip the other guys and come straight to the source. I came in prepared and knew exactly what I wanted. Upon walking in through the doors, I was greeted right away, and in a matter of moments, a representative came to assist me. My rep, Miguel, was great. He was knowledgeable, not pushy/gimmicky, and made me feel valued as a customer. I ended up purchasing an iPhone XR, and the process was rather quick and easy. Miguel did a wonderful job answering my billing-related questions and really put my mind at ease for having made such a large purchase. Thanks, Miguel and team! I'm happy to be a new part of the Verizon family. read more

Verizon - Mobile Phones Near Me - Santa Barbara, California

Super fast fix on my phone that randomly died while visiting Santa Barbara. Store was berry busy but Stephanie managed find time to fit us in and get my issue fixed in about 5 minutes. Great service, recommend going hear for help. Much better that store in Goleta. read more

Great experience here! Very friendly and knowledgeable staff. Steph was a huge help in getting my phone upgraded and set up, and the staff was very prompt and helpful when I came back in with activation issues. read more

Update** I was provided a website and reference number to try to help resolve my issue, and low and behold the website is not accessible or doesn't exist. What a surprise! read more

Walked into the store to open SIX new lines and purchase a few iPhones. The customer service was a disaster. None of the agents bothered to greet anyone walking in or manage who was next. I finally walked out and will stay with AT&T! read more

I would like to Highly recommend Verizon in Santa Barbara Solution Specialist Martin Ruiz!! So knowledgeable!! Friendly Professional easy to talk to and understand.. And was on a trip long way from home My phone froze stopped in Verizon store on State st in Santa Barbara Martin not only fixed my phone explained in length and took the Time to explain how to operate my I phone 10 Great customer Service!! Thank you Martin for all your help!! read more

Verizon - Mobile Phones Near Me - Santa Barbara, California

Don't buy screen protectors here. When I bought a phone, they offered a screen protector for $40-50. I said no thanks as they are less than $5 on Amazon. They said but if they crack or scratch, you can just bring your phone in and we'll replace it for free. I had a feeling that was BS. Screen protector cracked and of course they said they don't replace them. Liars. read more

Is that true a family member not an account mgr under the same family plan cannot get back his SimCard without family account Mgr showing up? If this is true, this is the most stupid policy I have seen. I lost my Sim Card and I came here to get it from Verizon. I showed my ID, I logged into my family online account via internet in front of the service person which shows all my family members, I waked up my wife at 2:00 am who is in Asia and my wife talked with the service person...After all these efforts, the service lady said she still cannot give me my Sim Card because I am not the account mgr. I am very disappointed as a 5-year Verizon customer with my whole family paying more than $200 per month. The service lady enjoys saying NO rather than find a solution to help. Verizon just feels too good about its business. read more