So disappointed with this store…read more We came in to upgrade our phones and were deceived into getting watches that "came with the phones" (lie #1), and adding two extra UNNECESSARY lines to our plan in order to get the "promotion" (lie #2). This store should be investigated, I have no idea how they get away doing this to loyal customers.

Thank you SO much to Matthew and Patricia but ESPECIALLY Patricia for going absolutely above and…read morebeyond to help my grieving father and I today. The care and attention given to the situation and assisting me with helping my Dad navigating all the little steps to getting an upgraded phone and insight into other very helpful services /devices was invaluable. Matthew and Patricia were fantastic A+ customer service for us. We'll see you again easily for approaching holiday sales!

Excellent customer service and very helpful. They had the phone and internet service I came in for…read moreand both are working great. This is the only authorized Verizon store in our area and they really know what they're doing!

Absolutely avoid this place like the plague!! My telephone was immediately hacked as a result of…read moreusing this location to upgrade phones and I have literally spent hours on the phone with corporate Verizon to fix the mess. Someone has taken control of my phone. After taking control of my phone thru attempted to change my email address, attempted to buy $2k in crypto currency, attempted to open a Zelle account, attempted to get a PayPal account and card. And the list goes on!!

If you're heading to this Verizon, you HAVE to ask for JOSE. I've been a customer for years, and…read moreJose is the absolute gold standard of customer service. He actually helped me set up my account years ago and is still there to this day--that kind of longevity and dedication is unheard of in this industry! I used to have T-Mobile for a long time, but I've officially switched to only having Verizon now because the phone service is superior for this area. While this isn't technically a corporate location, JOSE makes it run better than any corporate store I've ever stepped foot in. He is a true exception to the rule. JOSE set me up with a Verizon Business account a few years back, and his level of professionalism and knowledge is unmatched. He is a patient problem solver who is incredibly informative--he knows exactly how to find the best multi-phone deals and the greatest offers for adding lines, whether you're a new or existing account. He doesn't just close a sale; he continues to provide me with solutions year after year. This is hands down my favorite location by far, and it's all thanks to JOSE. If you want a knowledgeable expert who truly cares about his clients and delivers results, he is your guy!

I am filing this as a formal complaint regarding a serious failure at this store that has directly…read moreimpacted my ability to run my business. I came in to upgrade my phone and transfer my existing business number -- a routine request that should have been handled with basic competence. Instead, I was issued a new phone that was not properly activated, my number was not successfully transferred, and I was told to "call back in three days." I was then sent out of the store without working data, without confirmation that my line was operational, and without any meaningful resolution. As a result, I have been unable to receive calls or texts from customers, effectively taking my business line offline for an entire day. This is not a minor inconvenience -- this is a preventable service failure that has real financial consequences. I am now left with two unusable devices: an old phone with issues and a new phone that does not function. The lack of accountability, urgency, and basic verification before sending a customer out the door is unacceptable -- especially when dealing with a business line. This situation warrants immediate escalation and review by corporate leadership. I expect prompt corrective action, restoration of service, and a clear explanation of how this failure occurred. Customers should never be placed in a position where their livelihood is jeopardized due to procedural negligence. I will be pursuing formal channels if this is not resolved immediately.

Sean was very patient with me as I'm not proficient with new technology…read more I bought a new iPhone 16 from TMobile and he helped me. Before that I had an iPhone 8 for years and now a new phone. Had to go back a few times when I didn't know what to do when the phone didn't work right, which I thought. Sean helped me every time and now I can enjoy my new phone. There were other members of TMobile there always willing to help. This is and will always be my go to TMobile store because of the great service and support that I receive there.

Never returning to this location…read more I spent over 2 hours trying to open an account for my mom, only to leave with no resolution. I initially tried the online process but was told over the phone I'd need to bring my mom in-store for ID verification. Makaela, the rep who helped me, was very friendly and did her best to resolve the issue. After 2 hours and nearing closing time, I asked to stop. What frustrated me most was the lack of support from the store manager, Kevon. Instead of stepping in to help, he suggested I use a different Social Security number. Seriously? As if I have a "spare" SSN lying around. Isn't it the manager's role to assist when staff are struggling with a customer issue? The store wasn't even busy, only two other customers came in while I was there. So, this experience was entirely avoidable with better service and leadership.

Had a great experience today. John and the colleague at the front were incredibly helpful in…read moretracking down the inventory I needed. The staff here is always knowledgeable and consistent. Highly recommend this location! Excellent Value for products!

Gary T. in the computer section was condescending and had an attitude with my friend and I who were…read morebrowsing laptops. I have had another previous negative experience with Gary a few months ago when my friend was attempting to purchase a phone, so when I saw him approaching us today, I was very apprehensive about what our experience would be. To say the least, we were displeased. He initially asked us if we would like any assistance and we politely declined. Once we were looking at a laptop in more detail, he appeared and proceeded to tell us about a laptop that was on sale and asked us if we were interested. We decided to agree to look at the laptop to which he replied that he didn't have it on display, it was only for sale. We politely declined again and stated that we would just continue to look on our own. He then asked what type of laptop we were looking for and then proceeded to read us the specs from the label of the laptop we had just looked at. He started getting frustrated that my friend wasn't sure what she was looking for and started to speak to us in a demeaning manner, stating that he has 40+ years of experience in computers, and that she probably knew nothing about them and that he knows more than us. At this point, we told Gary yet again that we were not sure what we wanted since we literally just happened to stop by to browse laptops for her. We were leaning towards a specific laptop that we had briefly seen online and had almost moved forward with purchasing while we were there, but the customer service we received resulted in us leaving the store without purchasing. I would like to note that all other associates were kind and friendly towards us.

Went recently to ask for assistance with my new cell phone. Two employees, Eric and Fernando, were…read morelike two wizards at work. In a short time they answered my questions and took me through the process by showing me exactly what to do. I am grateful that they were available right then to help me out. But who knows, perhaps all of the employees are at the same level. I'm happy that I joined A,T,&T with that kind of service.

These guys are so helpful. I needed to switch from Cox to save money and they were very helpful…read moreduring the whole process. I was there for a while and they even offered me snacks and water. Very kind.