I'm not one to leave reviews normally but I had to with such great service! The man that helped me…read morefix my son's cell phone was kind, straightforward, had very fair pricing and was unbelievably fast. I was in and out in 20 minutes with a fixed phone! I'll never go anywhere else. Thank you!!

I've come here for 3 separate services (glass replacement and battery replacement). Gilbert is the…read moreman! Honest, and not money hungry. I've gotten my glass replaced on the IPhone 13 Pro Max here twice now (front and back glass). They threw in a screen protector on my phone during my service without an additional cost. I also wanted to replace my battery two years ago but Gilbert advised that the health wasn't that low for it to make much difference. Fast forward to my phone dying at 20% out of nowhere and he replaced it. Now it's a 4yr old phone operating with 100% battery health. Really respect his honesty at the initial time I wanted to replace it and telling me to hold off, saving my bucks until it was actually necessary.

So disappointed with this store…read more We came in to upgrade our phones and were deceived into getting watches that "came with the phones" (lie #1), and adding two extra UNNECESSARY lines to our plan in order to get the "promotion" (lie #2). This store should be investigated, I have no idea how they get away doing this to loyal customers.

Thank you SO much to Matthew and Patricia but ESPECIALLY Patricia for going absolutely above and…read morebeyond to help my grieving father and I today. The care and attention given to the situation and assisting me with helping my Dad navigating all the little steps to getting an upgraded phone and insight into other very helpful services /devices was invaluable. Matthew and Patricia were fantastic A+ customer service for us. We'll see you again easily for approaching holiday sales!

Excellent customer service and very helpful. They had the phone and internet service I came in for…read moreand both are working great. This is the only authorized Verizon store in our area and they really know what they're doing!

Absolutely avoid this place like the plague!! My telephone was immediately hacked as a result of…read moreusing this location to upgrade phones and I have literally spent hours on the phone with corporate Verizon to fix the mess. Someone has taken control of my phone. After taking control of my phone thru attempted to change my email address, attempted to buy $2k in crypto currency, attempted to open a Zelle account, attempted to get a PayPal account and card. And the list goes on!!

If you're heading to this Verizon, you HAVE to ask for JOSE. I've been a customer for years, and…read moreJose is the absolute gold standard of customer service. He actually helped me set up my account years ago and is still there to this day--that kind of longevity and dedication is unheard of in this industry! I used to have T-Mobile for a long time, but I've officially switched to only having Verizon now because the phone service is superior for this area. While this isn't technically a corporate location, JOSE makes it run better than any corporate store I've ever stepped foot in. He is a true exception to the rule. JOSE set me up with a Verizon Business account a few years back, and his level of professionalism and knowledge is unmatched. He is a patient problem solver who is incredibly informative--he knows exactly how to find the best multi-phone deals and the greatest offers for adding lines, whether you're a new or existing account. He doesn't just close a sale; he continues to provide me with solutions year after year. This is hands down my favorite location by far, and it's all thanks to JOSE. If you want a knowledgeable expert who truly cares about his clients and delivers results, he is your guy!

Worst customer service I have ever seen. The employees act annoyed when you need them to do their…read morejob. Laziest and least helpful group of people I've ever seen.

Sean was very patient with me as I'm not proficient with new technology…read more I bought a new iPhone 16 from TMobile and he helped me. Before that I had an iPhone 8 for years and now a new phone. Had to go back a few times when I didn't know what to do when the phone didn't work right, which I thought. Sean helped me every time and now I can enjoy my new phone. There were other members of TMobile there always willing to help. This is and will always be my go to TMobile store because of the great service and support that I receive there.

Jonathan was very knowledgeable and helpful. Some of the best customer service that I've received…read more I highly recommend this location. They've largely improved under their new management. Definitely a large improvement.

Had a great experience today. John and the colleague at the front were incredibly helpful in…read moretracking down the inventory I needed. The staff here is always knowledgeable and consistent. Highly recommend this location! Excellent Value for products!

Gary T. in the computer section was condescending and had an attitude with my friend and I who were…read morebrowsing laptops. I have had another previous negative experience with Gary a few months ago when my friend was attempting to purchase a phone, so when I saw him approaching us today, I was very apprehensive about what our experience would be. To say the least, we were displeased. He initially asked us if we would like any assistance and we politely declined. Once we were looking at a laptop in more detail, he appeared and proceeded to tell us about a laptop that was on sale and asked us if we were interested. We decided to agree to look at the laptop to which he replied that he didn't have it on display, it was only for sale. We politely declined again and stated that we would just continue to look on our own. He then asked what type of laptop we were looking for and then proceeded to read us the specs from the label of the laptop we had just looked at. He started getting frustrated that my friend wasn't sure what she was looking for and started to speak to us in a demeaning manner, stating that he has 40+ years of experience in computers, and that she probably knew nothing about them and that he knows more than us. At this point, we told Gary yet again that we were not sure what we wanted since we literally just happened to stop by to browse laptops for her. We were leaning towards a specific laptop that we had briefly seen online and had almost moved forward with purchasing while we were there, but the customer service we received resulted in us leaving the store without purchasing. I would like to note that all other associates were kind and friendly towards us.

Went recently to ask for assistance with my new cell phone. Two employees, Eric and Fernando, were…read morelike two wizards at work. In a short time they answered my questions and took me through the process by showing me exactly what to do. I am grateful that they were available right then to help me out. But who knows, perhaps all of the employees are at the same level. I'm happy that I joined A,T,&T with that kind of service.

These guys are so helpful. I needed to switch from Cox to save money and they were very helpful…read moreduring the whole process. I was there for a while and they even offered me snacks and water. Very kind.

Excellent service! He came out to me to fix my phone. He had it back in under 30 minutes! I will…read moredefinitely use his services again, thank you!

From the owner: We provide same-day phone repair in Santa Barbara, specializing in iPhone and Samsung screen…read morereplacements, battery swaps, and water damage fixes. Our shop offers premium cases and accessories, all at affordable prices with a 100% satisfaction guarantee.