Excellent service! He came out to me to fix my phone. He had it back in under 30 minutes! I will…read moredefinitely use his services again, thank you!

From the owner: We provide same-day phone repair in Santa Barbara, specializing in iPhone and Samsung screen…read morereplacements, battery swaps, and water damage fixes. Our shop offers premium cases and accessories, all at affordable prices with a 100% satisfaction guarantee.

I went in with a SIM card issue, customer service was phenomenal. Edwin was patient and took the…read moretime to make sure i understood differences in plans and where my money was going. He made it headache free and easy!

Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

I'm not one to leave reviews normally but I had to with such great service! The man that helped me…read morefix my son's cell phone was kind, straightforward, had very fair pricing and was unbelievably fast. I was in and out in 20 minutes with a fixed phone! I'll never go anywhere else. Thank you!!

I've come here for 3 separate services (glass replacement and battery replacement). Gilbert is the…read moreman! Honest, and not money hungry. I've gotten my glass replaced on the IPhone 13 Pro Max here twice now (front and back glass). They threw in a screen protector on my phone during my service without an additional cost. I also wanted to replace my battery two years ago but Gilbert advised that the health wasn't that low for it to make much difference. Fast forward to my phone dying at 20% out of nowhere and he replaced it. Now it's a 4yr old phone operating with 100% battery health. Really respect his honesty at the initial time I wanted to replace it and telling me to hold off, saving my bucks until it was actually necessary.

We needed lots of help to get a new cell phone set up, and Alina worked to undo our mistakes and…read moreget us back on track. Thank you, Alina!! You are the best!!!

Went in and stated my reason for the visit; was added to the waitlist with two others in front of…read moreme. The greeter disappeared immediately, another employee sat on a nearby couch chatting on his phone, a third employee went out to the parking lot for a smoke that turned into an extended amount of time because he was visiting with two people in the parking lot, a fourth was helping at the training (?) table. Never saw the two other customers waiting ahead of me. After being disregarded for an ample amount of time, I walked out. Who's being paid to manage this store?

We had such a great experience with Max at Verizon! He was absolutely amazing--friendly, patient,…read moreknowledgeable, and genuinely went above and beyond to help us. What really stood out was that even while Max was helping us, he continued to acknowledge and assist other customers who walked in. He made sure everyone felt welcomed and taken care of, which says a lot about his customer service and professionalism. Unfortunately, we did not have the same experience with his partner, Pedro. He was not very helpful or pleasant, and the difference in customer service between the two was very noticeable. Max truly carried the experience and is the reason we left feeling taken care of. Verizon is lucky to have someone like him representing their company. Thank you, Max, for your patience, kindness, and outstanding service. You deserve the recognition!

Absolutely avoid this place like the plague!! My telephone was immediately hacked as a result of…read moreusing this location to upgrade phones and I have literally spent hours on the phone with corporate Verizon to fix the mess. Someone has taken control of my phone. After taking control of my phone thru attempted to change my email address, attempted to buy $2k in crypto currency, attempted to open a Zelle account, attempted to get a PayPal account and card. And the list goes on!!

Alan Gold is old-school service, support, and dedication in everything he does. He has excellent,…read moreeasy-to-talk-to techs (Luis was as warm as he was masterful), and has been doing this since before people knew what a CD was. He's iconically earnest and perfectly cantankerous about getting you the best hardware and/or service he knows of. And he knows everything. He has the tall trophies, broken bones, and big belt buckles from literally decades of rodeos. When I first started working with him about 10+ years ago, I couldn't quite tell if he was the real deal or not. It felt a little like I'd stepped back in time or something. But he came through so many times with texting support on weekends when I was trying to watch a football game on DirecTV. Or if was something to do with the high-end car stereo he'd installed, he'd say, "bring it in around 10am when we're a little slower and we'll check it out right away." Alan has stood behind every product or service he's ever sold me. We all know how rare that kind of integrity is in our world. His shop may not look "glamorous" for those used to shopping in Apple stores, but he's not selling image. He's selling and installing the best car stereos on the market. Brands and systems that are almost always better than what Toyota, Lexus, or Mercedes Benz installed in your brand-new car. My wife's new Toyota, with all the bells and whistles that Toyota throws at their "Limited" lines, still doesn't have Apple CarPlay that connects wirelessly like the one Alan installed in my 6-year-old RAV. I do not believe there is truly anyone else (in SB county!) who could possibly know as much--much less "more"--about this world than Alan Gold. And now that he's repping Frontier Fiber for home and business internet, a TRUE Gigabit (and beyond!) service where you get better, 5-20 times faster, CHEAPER service than the Cox Monopoly game in Santa Barbara ever provided? What's there to think about? Give the man a call. Alan Gold is golden.

Everthing! Fast and thorough. Alan, the owner, is incredibly…read moreknowledgeable about all brands and options. Make sure to ask. He won't steer you wrong. We've been using his services for a couple decades.

Very poor customer service. The girl was rude and lacked…read moreknowledge about what she was doing. Seemed to know more about the EBT services than the phone services.

Good service! Alondra Vasquez was very helpful, patient, and knowledgeable about everything we…read moreasked her about. She took the time to do everything we asked of her and did it with a smile. Alondra Vasquez thank you very much! We will be back again

TERRIBLE Customer service!!!! Spent 2 hours just activating…read morePREPAID on a brand new iPhone 17pro and didn't work. Leo made a mistake activating an E-Sim. Stayed there for 2 hours and still couldn't solve it. We paid $64 for the line and activation fee, the line wasnt even activated. And they did not refund my Mom her money! UNBELIEVABLE! Kevon was the manager on that shift and was NO HELP AT ALL!!!

Understaffed. 1 employee spent 1 hour 40 minutes with one customer. 4 of us waiting. Really…read moreawful here. Worse is it's a warranty visit !

For five days we had tried and not succeeded to get internet service. This was all via the…read moretelephone customer service department. Thankfully we went in person to the Santa Barbara Cox store. Within 5 minutes Juan Can resolved the issue. Problem solved. His attitude and demeanor was exceptional and Cox Communication's is very to fortunate to have this employee!!

Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I…read morestopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over.