TERRIBLE Customer service!!!! Spent 2 hours just activating PREPAID on a brand new iPhone 17pro and didn't work. Leo made a mistake activating an E-Sim. Stayed there for 2 hours and still couldn't solve it. We paid $64 for the line and activation fee, the line wasnt even activated. And they did not refund my Mom her money! UNBELIEVABLE! Kevon was the manager on that shift and was NO HELP AT ALL!!! read more

Understaffed. 1 employee spent 1 hour 40 minutes with one customer. 4 of us waiting. Really awful here. Worse is it's a warranty visit !

I have been to three stores and the corporate store at Paseo Nuevo Mall, and they could all use interpersonal skills training. I'm a former Sprint customer and I never had any CSR issues. As soon as, Sprint was bought out, my telecommunication issues began. The T-Mobile store at the Five Points shopping mall is the worst of all. It seems CSR's do not like questions; then threaten you to call the police if you don't leave their store. Needless to say, those white boys were racist to the core. T-mobile store in Carpinteria and in downtown State Street are the second of the worst. CSR at both locations were self-righteous and rolled their eyes a million times when I addressed my concerns and complaints. The CSR at the State St. store colluded with his manager to treat me like dirt. All but two (2) phone reps were the worst and I called a million times. Takes forever to get through, and after waiting for what it seems like 4 hours, and repeating my story 200 times, issues not resolved. But they always say, we want to ensure you have the best service. CSR and manager at the corporate office also failed to pass the T-mobile interpersonal skills course, allowed them to carry on as reps or maybe T-mobile doesn't actually monitor their workers. If any of these people worked for me they would seriously need to go through training courses or they would be FIRED!! Makes for bad reputation. I have photos and business cards, and names; if anyone cares. BTW, they charged my mom twice, she is a disabled senior on a fixed income (SSI & SSA) twice and when she took her receipts, as proof that she had already paid, the manager did not believe her, even with the proof. The best success I have had is with FB T-Force, although, one or two are sprinkled in there that need to be replaced. I have the message chat, I can tell you who they are. After a week, I have a replacement phone that does not charge, I have been compensated monetarily. Ohh, and it appears that T-mobile Samsung has changed their cables, and the catcher is they DO NOT GIVE YOU AN ADAPTER...you have to purchase it because their cable doesn't attach to older Samsung adapters. Needless to say my struggle continues....day 9, with no service and 2 phones, that are overpriced and weigh a ton. read more

DO NOT DO BUSINESS WITH THESE PEOPLE!! THEY ARE CROOKS!! I went in wanting info to upgrade my phone and they instead offered to upgrade my internet for free. These employees at the store said that T-mobile wants to upgrade all home internet to the new devices and there will be no extra charges. Well, I found out they lied. I use to pay $30 for internet now it's $50 because of the "upgrade". When I went to confront them they just locked themselves away in their little room! What a disgrace for T- mobile to have such poor customer service and to take advantage of its loyal customers. I am looking to do business elsewhere. read more

Customer service is terrible. Be prepared to wait an hour or more. There seemed to be no concern about all of the people waiting while staff lounged in the back. read more

Isaac R was very helpful. I was on the phone with customer service. We came in to the store and he was able to help. I had an excellent experience at T-Mobile thanks to Isacc. From the moment I walked in, they were welcoming, knowledgeable, and patient. read more

Heard this from a former employee... store has a policy to upsell. If you won't commit to additional accessories then they go back and check their stock and somehow they no longer have the model you want. Even though the TLife apps shows inventory. They claim its not accurate. Other nearby stores attest that the TLife inventory is usually very accurate. Avoid this store if you can. read more

Wait time is ridiculous, need more sales associates. Maybe have customers sign in so that associates know which customers have been waiting the longest. I waited almost an hour, wanted to purchase a new phone but I had to leave. read more

Ater shopping around Jose helped us determined that T-Mobile was the best deal for the two of us and we set up our first phone plan together today! Jose was super friendly, knowledgeable and made the process seamless for us. He worked diligently to get me transferred over from AT&T and my fiancé from Sprint and stayed an hour beyond closing to ensure that everything was working before we left. Not only that but he followed through on our account days later to make sure everything was functioning as it should be. Now we know we can always come here and Jose will help us with any and all of our needs. Not only that but it felt like we'd made a friend in Jose by the time we left. That's true customer service. I've never had such a positive experience with a phone company and Jose made me excited to become a member of T-Mobile! Thanks Jose! read more

Poor customer service from time I got my iPhone 15 within 3 months. Have gone to store 4 times and I get a different story about how I can get my phone replaced since it has an annoying software glitch . Finally on my 4th visit agreeing being told they would exchange it for a new phone, now I am being sent to the Apple Sore on State St to get it taken care of. I'll never go there again. I like T- Mobile service but not that store! read more

Fantastic customer service! The entire staff were awesome. They helped me solve a rather complex billing problem. I was treated very respectfully. read more

NO 5G in SB area. Not with T-Mobile. Do not be fooled by the salesperson. They will tell you what you want to hear just to sell you a phone Terrible service. read more

T-Mobile Authorized Retailer - This is a screen shot of a speed check T-Mobile's 5G service in Santa Barbara. It should show well over 200, you can see it's less than 1 - Mobile Phones Near Me - Santa Barbara, California

I've always received fantastic customer service from downtown Santa Barbara T -Mobile. This time it was Ever.., I am very backward regarding cell phones and he was patient and solved the problem. Ever delivered first class customer service. read more

I'm giving this location one star because I have been to many T-Mobile stores and this one has continuously bad service. I have been to very busy stores with literally a line out the door and you can see the staff trying their best to help, this store has a bad vibe, when you come in to this store you feel like you are bothering them with your issue. Every time i come here there is another customer frustrated and asking for a manager, Yikes! I try to do everything online but sometimes you have to come in unfortunately. This review is based on more than one visit and every interaction is just as bad. read more

we came to switch over from ATT to TMobile, and they were a disaster!! They insisted we take new phones home for the weekend, and then come back to change providers. They also put on cases and screen protectors which they swore were free with the promotion. we only had to pay taxes up front. When we returned to switch over every thing, they discovered the sales person had neglected to put in our trade ins and therefore everyone had to be returned and charged correctly. That took over there hours!! Now we discovered that the so called free cases, screen protectors, etc, were not free and would be added to our monthly bill. Furthermore they had added unwanted insurance for another $38 a month without telling us. The manager was absolutely no help at that time. We are advised to meet with her to discuss all of the lies about the extra charges, but they don't make appointments and she isn't even there some days! My advice. is to avoid the La Cumbre store at all cost!! Corporate is concerned as well about their sales tactics. read more

I placed an order at this location, I gave the address about 5 times just to make sure it was shipped to the correct location. NOPE my package has now been delayed because the address was incorrect. I also called the store about 10 times to try and correct the address with them and no one picked up and when they finally did they said they'd call back in 10 mins. It's been 2 hours... no call back or answer. Anyways I resolved this by calling customer service and they fixed it for me. This store was useless. read more

I'm going to give this facility three stars instead of one because the young man who helped me initially was very friendly, patient, and kind. He did his job superbly. I think his name was Manuel? This is for terrible customer service from the store manager, Daisy G., on the evening of 11/23. I received so much pushback and attitude from her. She said there was nothing she could do to help me, that I need to call the TMobile customer service number because the store alone cannot restore service to my phone, that part is true. Backstory: Yesterday, I visited another TMobile store and switched my provider from Verizon to TMobile and ordered the new iPhone, which would ship in about a week. I was given a new SIM card for my old phone to use while I wait for the new phone to arrive and then that night, cellular service to my phone was suspended spontaneously. I had to wait until I was off work today to visit the store for help. Daisy was lazy and just pushed me off to the customer service line and said I would simply have to wait a week without cellular service until my phone arrived. How is that acceptable?! Instead of focusing on finding a solution, she just blamed the other TMobile store, it wasn't her problem to fix. It was a fight just to get her to finally call the customer service number for me. I had explained to her that I tried calling the number earlier but I never received a call back. It took a few minutes for her to reach someone and restore service to my phone. An hour in the store and in the end, it only took approximately five minutes or so for her to call and help me. It was like pulling teeth to get her to help me (her job, isn't it?). She gave excuses after excuses as to why she couldn't help. After the call, she curtly said it was taken care of without looking at me and moved on to the next customer. I left the store without a word but a bad experience from Daisy G., the store manager. She definitely made me feel like an unwanted customer that was inconveniencing her. She was unpleasant and made an unnecessarily stressful and ridiculous experience with TMobile. read more

This place sucks there's no one helping the t mobile employees are so slow not helpful at all. There 5 people waiting. I've been here for 20 min. The audacity. read more

My boyfriend and I switched to TMobile a few months ago, and have had the absolute best experience with Jose. He's been nothing but real with us about everything we needed to know, and has gone above and beyond in providing excellent customer service. If you're looking to make the switch, or already have this service, I definitely recommend asking for his help specifically when needing any service done at TMobile - really great guy! read more

Best customer service and professional team in the City! Javier and his team (Miguel) and others are incredibly proficient. Each is always eager to assist, and have never failed to deliver. We drive across town to visit this store due to the elite level of polite service provided. It is clear that Javier leads by example, and his entire team rises to the challenge. We have been with TMobile for almost 7 years now, and the associates working this location always make us feel happy about that move. We plan to stay for a long, long time. Thanks to Javier and his entire exemplary store of masters! We are grateful for your expertise and skill set, and humbled by the time and patience you've extended during our visits. Be well and stay safe! See you again soon. read more

Absolute disgrace. I have an IPhone 12 pro max that I want to return. No MOD on duty to hear my complaint. What kind of store does not have manager present? The store is run by kids. I was told to ship the phone back. What store does not want to be responsible for returns? I'm leaving Tmoblile ASAP and going to AT&T now. Thanks for NOTHING!!!! read more

Sales Associate provided misinformation regarding an appointment for a promotion. He assured the promotion would still be available when my appt date came up. Well the appointment date came up and the promotion was gone. Now there is potentially no recourse. This is ridiculous- this company does not prize customer service. I called their customer support line and their hands are tied. Now there are a bunch of holes I have to jump through to see if they will fix their mess. And that's a big IF because they can't give a straight answer. If you like wasting your time - go T-Mobile. Absolutely avoid this five points store - most unprofessional store I've been to. read more

I came here because the Paseo store was so annoyingly rude. The team at La Cumbre has been great whenever I've needed to upgrade a phone (even when they didn't have it in stock, they've ordered it for me), adding a line, adding service, questions about promos, etc. This has been my go to spot for over the last year. They're super friendly and fast. I hate having to wait for an hour to complete an order. read more

Y'all want me to be honest? Okrrrr here we go. I went in there because my digits app wasn't working for my business. First off, when i go in there, I was greeted by a young gentleman who was occupied with his phone. Not work phone, personal phone. How would I know this? He was playing pool on it, and he literally told me as my phone was loading, "yeah I'll just be on my phone while that does its thing." Umm..k. He deletes and re downloads the app and it starts working. Great! Now let's see if it works. It didn't, and I'm not blaming for a glitch in the app, after all, the POS app is not his fault; but he then says.. "I've never used this app..i don't know why it's working.." UHHHH K. A couple men walk in, they get helped before my app even starts working, and well that's pretty much it. I've been paying an 10 extra dollars a month for this app, which in retrospect is not that much, but to not even get suggestions as to helping me or even taking it off my account? My side eye is the R E A L E S T right now. Definitely not the same service I received downtown SB and Ventura. read more

I actually can't believe what just happened. I went to go get AirPods and a screen protector replacement and the sales associate Emily was on the phone with her COLLEGE COUNSELOR having me waiting for 20 minutes. I actually had time to go ahead and take a video of her on the phone with her counselor. To think things wouldn't get worse, while in the middle of pandemic, Emily was both not wearing a mask and coughing and whipping her snot on the screen protector making me request that she doesn't install it. I've actually never been more disgusted in my life. I wish I could attach the the video but can't cause yelp doesn't have that feature. I will upload however a screen shot of the video with her clearly on her phone on her college website while not wearing a mask per Santa Barbara policy! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Santa Barbara, California

No employees here, Just children playing on their phones. I just went here to get a business account set up. The young lady admitted she didn't know what to do and asked for her supervisors help. The supervisor said he'd help in just a minute. Instead he just sat down playing on his phone with two other employees. She constantly had to ask for his help, and after 25mins we weren't even past the 1st screen of the application. Its obvious he is just a child and he's been given the responsibility of running a store. Maybe you should hire someone with a real work ethic to be in charge. After being a loyal customer for over a decade, I'm switching over to Verizon. read more

I like this store. Nicky and Victor are helpful. I will recommend to family and friends.

Went to store to transfer old phone info into new phone. Nico Stiny was awesome. He went above and beyond when it wasn't such an easy transfer to make. read more

The service in this T-mobile location is horrible and to get helped takes forever! It seems to be that the sales associates working don't know what they're doing or selling. The promotions offered don't match the bill at the end of the month. Better training is needed at this location. Also there never seems to be a person a charge aka manager. Poor poor service. read more

This is the first time I will complain about this store. Yesterday I came to get a replacement screen cover for my phone. I walk in to the store. The 3 employees that were there all saw me but never acknowledged I was waiting to be served. Mind you I was the 3rd person in the store. When another customer that was there went to sit next to she was freed up. But all she was doing was looking at her media not caring at all. Anyways she finally got to me at first she went to get me my screen cover. Started to change for me. Then one of her fake nail Flys at me and all she said was well "I was going to take them off anyways." Well was glad I was paying attention but then notice that she had the wrong cover. Apparently she didn't know anything of her product, but also she didn't care. While trying to tell her they usually order my cover cause they never have it in stock for some reason. Well she was being to lazy to even do that and on her social media the whole time she what she called interacting. I really didn't feel like driving all the way to other side of town. But she didn't even ask me if I wanted to. Poor poor service t-mobile. I hope you improve this asap. But I will never be going there again. read more

6 months ago I went to T-Mobile store in Paseo Nuevo in Santa Barbara, CA asking if they have any deals to bring my 4 lines from another company. They offered me to cover all the remains balance on the phones I have purchased on the other company and also $200 for each phone I upgrade with them. I thought it was a good deal and decided to bring my business to T-Mobile. BIG MISTAKE. The $200 credit is a very shady credit because they say it is credit every month on my account but my bill is always different and more expensive. The balance they told me it will Come in a card with the credit and takes 5 weeks to arrive. It's being 6 months already and nothing came so far. Went to the store a couple times for the last few moths and the manager and Tony the sales man always come with an excuse saying that they are resolving the issue. Today I lost my patience and decide to spread the word on this SCAM. I WISH I HAVE NEVER LEFT AT&T. This is my first post and I'll put my word everywhere until they come with a solution. read more

I work across the parking lot at Great Clips and the employees here are always welcoming when I go in for any reason. There was a situation with my bill and Fredo helped me out. Even though it wasn't the outcome I wanted, he was able to give me a great deal on 3 gifts I got for my kids for Christmas. I love that you don't have to pay for any phone or accessorie full price up front, and the payment plan is ridiculously inexpensive. Im basically paying $10 a month for $800 worth of gifts for my kiddos. The phone plans they have here are also inexpensive and I never get a dropped call. I have 4 phone lines with 10 gigs of data on each line for $120. They don't always have that plan but they ALWAYS have different deals that are similar. read more

Giving it one star because I cannot give less. Incompetent staff and after screwing up complete refusal to help. I purchased a prepaid seem card promotion they advertise for at $30 for 3 weeks unlimited SMS and MMS and 100 calls + 2 GB of high speed internet. Turned out there is a $10 activation fee that is not disclosed in the offered promotion so it is a $40 promotion NOT $30 as their false advertising claims!!!! Well turns out the number they gave me was assigned to another person. Now I am calling back the store on State St. and the guy told me he couldn't do anything for me!!! Well that is rich considering they screwed up. I call their customer service in India and they too cannot do anything about it. Well that settles it and T-Mobile is no longer on my list of carriers much less from that store. How incompetent of that store with ZERO customer service I am furious and it is really waisting my time and money read more

As a long time T-Mobile customer, I am proud to say that T-Mobile is better than it has ever been. This new location at La Cumbre Plaza is absolutely beautiful inside. I was greeted with smiles when I came in to upgrade my phone. The person that helped me out, I believe his name was Victor, was very helpful and not too pushy at all. I will definitely return to this location. Cant wait to use my new phone! read more

A shout out to the sales associates at T-mobile! My man Nico is very knowledgeable and reliable. I recently upgraded and this was the best experience I've ever had with customer service. Thank you. read more

not a good company. trying to switch providers and they don't want to unlock my phone, paid off my phone its been 8 days with out a phone. giving me the round around that apple needs to email me to unlock the phone.... not true called apple and its all t-mobile. going to the BBB. read more

Came in today to switch carriers. Had a great customer experience. Very friendly and knowledgeable staff that made the process quick and painless. Jaisen was able to get me in and out of the store. Also, the store has a very nice ambience with great music and vibe. read more

I went in to order my new iPhone 7 and asked if I could do the trade in promotion that they were offering but instead of giving me the specifics of how the promo went, the guy was questioning me why I wanted to trade it in and told me I should just pay off my phone keep it and sell it because I would get more money out of it. After ordering my phone I hadn't e-signed yet so I then I called my sister and my brother in law who I share an account with to tell them I ordered my iPhone 7 & how I would be doing the installment plan, but hen my brother in law told me the sales associate ripped me off. He made me realize that I wouldn't be able to sell my iPhone 6 as much as what their promo was offering which was trading in my iphone6 and receiving the iPhone 7 for free (but not including the tax and an upgrade to a 126gb). So we called customer service and they asked why the sales guy didn't want me to do the promo and get a free iPhone 7, and we couldn't answer that question. So customer service cancelled my phone order and they told us they were extending the promotion for the weekend and should go back to the store to get the promo. Obviously I didn't trust this store at five points, so I went downtown at Paseo Nuevo . The downtown store was amazing, more knowledgable, gave me all the details of how the promotion worked& was very helpful in all aspects of making sure I was receiving the best deal. Time wise, I went to the five point store and there was only two associates helping about four people in the store, they were closing in an hour and a half, but it seemed like only one of them knew somewhat of what they were doing, and the other one seemed like he was still in training.. Downtown they had a sign in sheet since there was over ten people there and four sales associates, and they were closing in 30min yet their customer service was better. Never going back to the five point store again. It seems like the five points sales team just pushes you to spend more money rather then helping you save money. Also they aren't very knowledgeable of promotions that T-Mobile offers. read more