Always have a super friendly staff and great select of gear, kicks and skate-wear!! I wear size 14 and they seem to always have my size in my black and white slip ones! I'm never disappointed and I come in to Vans all the time. read more

Vans - They're OPEN!!!! 06/13 - Shoe Stores Near Me - Santa Barbara, California

I have been looking high and low for the Vans TRK in a size 6, but these shoes seem to be in high demand. I've been to 3 stores looking for them but what made my experience at the Vans DT SB so great wast they offered to help be buy them online and have them shipped to my address. I should be getting my shoes in 2 days, I'm so excited and greatly appreciated the sales associate's help and the manager Kaelin's help with processing the request! Thank you so much for making this such a great experience! read more

They didn't have this style in my size! http://www.yelp.com/biz_photos/lc4QT_0ojlUQsMsWS_imPw?select=gFXHtlV0Ud-gNtb5C1trtA gawdammit. NOW what the hell am I supposed to wear with my new Hello Kitty shirt!? read more

Vans - Hello Kitty Vans - Shoe Stores Near Me - Santa Barbara, California

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They had some really good deals on shoes, but I didn't find anything I really wanted tonight. The staff is really helpful here, always willing to assist. read more

Vans - DEC2013 - Shoe Stores Near Me - Santa Barbara, California

Most diverse team, they're doing the best they can in these hard times, keep it up Vans in Santa Barbara!!

I came in with my work shoes practically falling off my feet and was in search of some durable nonslip work shoes. Aiden found me staring off into a sea of shoes and helped navigate my way to the perfect pair. Shoutout to Aiden for not trying to sell me on overpriced shoes and getting me exactly what I needed. These new vans are a major improvement and I'm super thankful to have had someone show me these shoes. Cheers to the vans team!! These will be my permanent work shoes even after this pair gets worn down read more

Managers who work here are absolutely out of their mind they're very rude and unapproachable and they do not want to satisfy the customers it's truly sad to see this good brain going down by these awful people read more

I was excited about going into this location. I wanted to buy shoes for my daughter. I was disappointed in the lack of acknowledgement for 10 min. When I flagged down the female worker she looked at me and said "what's up ?" Once I told her I was looking for a particular size. She took more than five minutes int he back. Once she came out, she told me they did not have the size I wanted and walked away. She did not offer if she could help with any other styles. I had to flag her down again, and she had another female associate go to the back and check on a different style. That person also took more than 5 min. It was truly unprofessional and I was disappointed with my experience. read more

Went to the store and got a pair of shoes after a very long time because of bad service and had to rush out to make a bus. When I checked on the bus to check out my new shoes I realized there was only one shoe in the box. Now being a student in unable to go back to the store so I called them and asked for them to send the shoe to me as it is 100% their fault for taking the box and only putting one shoe in and I thought that they would realize that there was a shoe in the store without a pair (because I had bought it). In the call they were very rude and although I had a receipt they refused to check the store for a shoe without a pair and now I spent 60 dollars on one shoe due to their error. Not only do they have terrible service but due to this I wasted 60 bucks which is a lot for a student. read more

Vans - Clearly I only have one shoe in the box - Shoe Stores Near Me - Santa Barbara, California

Van's Customer service is on Point!!!! So cheerful and told us about special... a Merry Christmas Store indeed

Every time I go to the vans store with my little sister we experience nothing but the most amazing customer service. The employees are always very friendly and helpful, the one associate who has helped me and my sister the last couple times is named Fernanda. She is very helpful and has the best customer service as well as having a very nice smile :) read more

What makes a good shopping experience might not always make sense. My visit to Vans in Santa Barbara on 4/08/2016 definitely proved that not all great experiences are traditional. For starters, they have hula girls out front. If you don't love hula girls, you're part of the problem in this country. Second, I'm a big fan of Vans as a brand. I've been wearing the shoes ever since I could tie laces, and the surfer/skater aesthetic has always been one I've identified with(though that's not as apparent in my current state). If you love these things, the store is perfect for you. It's small, but filled with anything you could need to remind you of why summer is so perfect, and why Your youth only escapes if you choose to let it go. I went in on a Friday afternoon to buy a pair of those all time classic checkerboard slip ons. I wanted the standard black and white, but noticed that now they have a variation that comes with a more comfortable sole. I asked the associate if they had a 6. I have been wearing Converse for the last few months, so I forgot my size in vans. She got me them and they immediately didn't fit, she was nice enough to grab me a 7, which also didn't fit. I decided to buy a 9 without trying them on, which I didn't find out was a mistake until after I had gone home and decided to put them on before going out to dinner with a friend. So I went back to try and exchange. Sadly my size wasn't in stock, but the associate ordered me the pair I wanted. However, more issues came when they arrived. Instead of me getting the classic colored black and white checker with a pro sole, I got a black and white and GOLD checkered slip on with a pro sole. I'm personally not a fan of gold, so despite the fact that they fit, I didn't want them. Thankfully they let me return them for a full cash refund. So, how was this good? Well, it all revolves around the person who helped me. The associate who assisted me throughout this entire ordeal was quite possibly the most charming girl I have ever met. She had the most infectious upbeat attitude I have ever encountered, so much so that I couldn't help but joke around and laugh during the whole ordeal. As someone who sells shoes in another store for a living, I know the pain and hassle of having to go into the back and find a pair of shoes, so I felt absolutely horrible to make her do it 7 times in total between my 3 trips. But she did it all with a smile and a small giggle. It was absolute professionalism and was the very definition of great customer service. She even jokingly said she would paint my gold shoes purple because I like that color better. I dare you to tell me you've seen a more positive Employee at any other business in the country. This associate alone made my experience the perfect shopping expedience, even if my entire transaction was ultimately mute. The man who was at the counter was also very great. He was very informative and helpful with just about everything I asked, and managed to juggle three other customers while assisting me. 10/5 stars! I will definitely come back to this location, if anything just to see these associates some more. Though, as previously stated, I love the Vans Off The Wall brand and could never stop buying its products. In fact, if it wasn't for that fantastic associate, who deserves 10 out of stars because she really is that amazing, I wouldn't even have made a Yelp account. You owe it to yourself to check this location out. read more

Vans - I got these here for my baby sister. Simply adorable - Shoe Stores Near Me - Santa Barbara, California

I have been buying the Van's Pro shoes since they came out with them and have never had a problem till just about a week ago when the sole of the shoe separated from the sides. I went in a couple days after it happened and the a gentleman informed me that the Pro shoes have a warranty on them. I thought he was just joking so I didn't think anything of it since I wasn't wearing the broken shoes at the time I just went home. A couple days later I went in and another guy who said he was the manager indeed agreed that the Pro shoes have a two month warranty and swapped them out for a comparable Pro shoe they had in stock. I did not have to even argue or raise any sort of temp about the whole ordeal and was in and out in less than 10 minutes! I could not have been happier with this brand, AND ESPECIALLY they professionalism of the manager who took care of the situation. Thank you for being AWESOME! read more

Customer service is fine, but don't even try to return a pair! I was told that every time you buy a pair of Vans you are informed not to wash them, but to take them to the store for a wash in their "Vans" washing machine. We have purchased more than 12 pair of Van's and have not once been informed of the no washing policy. With the one pair that completely fell apart after one wash, the corporate office put me thru the run-around. My suggestion for the company, if that is the policy, put a tag on the shoe and place signage up in the store. read more

Attentive customer service for shoes. Checked on us frequently and made sure we didn't need anything. Overall good experience and service.

Everyone is super friendly and helpful at this store! Someone always greets you the moment you walk in the door and the store manager Tristan is always there and as a returning customer even remembers your name. Will always go back here for a fresh pair of sneakers!!! read more

I've always been a fan of slip-on shoes, and only in the past 2 years have I converted my fiancee to the happiness of vans shoes. the former flip-flop everyday man is now on his 3rd pair of vans. they're cute and comfy, but don't last too long with everyday wear. if only they were a little more durable :) read more

The cashier rang up this guy she was flirting with before me, even though I was waiting in line and he walked up after I was in line. So unprofessional, but why did I expect more from this store?? read more

Aidan or how ever you spell his name is not a very friendly or helpful associate. Made the experience bad with terrible customer service. Scoffed when asked for a size 14 pretty much calling me a freak. We spent over $65 dollars and he never gave us a promotion card to get a percentage off on our next purchase. Even tho I over heard him talking about the promotion to another associate. He was prolly angry because he was interrupted while trying to spit mediocre game to a girl there. read more

Great customer service, good upselling skills. Great selection and a clean store. I'll be back.