I never understood why sales clerk and retail stores can have an attitude. Walked in was browsing for about 10 minutes, and the woman just stood behind the counter and didn't say a single word to me while I was in the store not even hello. If I worked on commission, I would certainly be more friendly. read more

Stephanie was awesome. She spent time ensuring that I found the right work boot and the right insert in the perfect size. Customer service here is amazing. I went back the following day and purchased some heritage boots too. I can't recommend this store highly enough. read more

My parents got me a pair of Red Wing boots but they were too big. When I went in to get them exchanged Leiesa was super helpful with letting me try on different sizes and narrow my size down. Super helpful and great service read more

nice staff, shit selection. great if you're trying to rock that 70yo boomer style or granola uncle, but don't expect their latest heritage editions read more

The girls that work here are very helpful my husband bought some shoe inserts from the store in Arizona and did not know what he bought the girls at this store took the time out to look up his phone number and see what his previous purchase was. He was excited that they kept a record and now he has his shoe inserts. A satisfied customer read more

My doctor recommended this store so I could get shoes to reduce my foot pain issues. Yes, these are pricy shoes but they are a gift for your feet. They did some analyses of my gait using their equipment to determine what size shoe and what type of insert I would need. They then sold me a multi-use pair of shoes which, after wearing them daily at work and elsewhere, have greatly improved my walking and balance. Seriously less foot pain too. At nearly $300 this is a big expense but it seems to be well worth the investment. Staff were attentive and knowledgeable. I plan to save up for at least one more pair. read more

We were so pleasantly surprised with our visit to Red Wing Santa Barbara! We've always driven past this location and never stopped in until last weekend. Debra was SO kind and helped my husband understand his sizing and the best boot for the type of work he does. A wealth of info and so friendly - they offer amazing services here! read more

I was expecting the people at Red Wing to have much more knowledge. Went there for advice on how to clean a pair of boots. Even showed them the boots. The brush and foam cleaner worked great. Then I was sold this junk, Leather cream, and was told it would not darken the leather. Well maybe the employee there needs to start wearing glasses. It not only darkened the boot but left an unwanted sheen as well (which the product says it would not do). Thanks for nothing Red Wing, thanks for ruining a good pair of boots. That is my first and last visit to this place. read more

Red Wing - Shoe Stores Near Me - Santa Barbara, California

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They offer great service, communication and are very patient with you when shopping curbside. This is my third time coming back. If they dont have what you want they they'll find it for you. read more

This store has either changed hands or the previous manager, who most of the positive comments are about, was fired (according to the new manager). New manager is a complete incompetent _____, try your luck at the Oxnard store or Santa Maria. I bought two pairs of boots a year for the past 8 years from this store. Never had a problem with the boots but the one time I do the guy is willing to loose my business over a warranty issue. I got my boots resoled by the factory and the soles started coming off after 3 months. He told me that the factory couldn't possibly have resoled these and I was a liar. "This isn't Red Wing quality, you took them some place else." Not only did it have the Red Wing branded logo on the new sole but when I told him it should be all in the computer and to look it up...the whole transaction was there! He refused to honor the warranty because he claimed the transaction went through the previous manager and "he doesn't work here anymore". He also claimed to be the owner. read more

Don and co are fantastic, they take great care of me every time. Wish all businesses put in the sort of care these guys do. The best of the best. read more

I've never gone into this store before. My son needed steel toed boots so we decided to mosey in. Everyone has different shaped feet and it was so great to be helped by the funny and knowledgeable Steve, the store manager. He effortlessly tried one style after another and also tried them with orthotic insoles and found the perfect combination for my son's feet. We genuinely had fun in the presence of this nice knowledgeable man. My son commented afterwards while we drove away what a pleasure it was to work with a truly helpful person without a salesy bone in his body. This was just a great experience. The boots are great too. read more

Red wing has been around for as long as my grandpa has been going there for his boots and my dad going in for his boots unfortunately they don't make a lot of women's size but Irish setter are my favorite I always have to order them but I am always happy with my purchase. Red wing also sell insoles and I love them. Great boot place and the staff is very friendly and helpful. read more

I had a great experience at this store! I just started a new job and needed to buy hard toe work boots. Debra was so kind and helped me find the right pair, even going out of her way to order the size and style I needed from a different store location. She called me as soon as they arrived, gave me a discount, and recommended a product for waterproofing the boots as well. As a gal with small feet I was apprehensive about finding work boots that were both comfortable and flattering but I love the ones she helped me find and am actually looking forward to wearing them. Super satisfied customer experience! read more

I picked up a pair of Red Wing 875s here this morning and had a fantastic experience. Not only are the boots the most comfortable I have owned so far, they're made in the USA and the price is reasonable. I was helped by the owner (Steven?) who was knowledgeable about boots. He was able to size me, give advice on fit, and recommend how to care for my new purchase. He did not try to up-sell on insoles, products, etc. and I feel he really just wanted to get me what I actually needed. These days it's easy to buy things online, but I was really glad I took the time to shop here. They offer free oiling, free lace replacement, and repairs on the boots they sell here. One tip: look for a coupon before heading in, I saved $20 by using one. read more

Great customer service! I've bought here before always a good experience. I got to meet the new owners, I called to ask their hours, the owner said he just closed but will wait for me if I need shoes, and he did wait!! Picked up a new pair, friendly folks, very knowledgeable for being new owners. This location has always treated me right and seems like it always will! A++ Oh and yes, my new boots are great too! read more

Red Wing - Great all American shoes! - Shoe Stores Near Me - Santa Barbara, California

Me and my son have been buying shoes there for many years. we own Yost Appliance Repair Service, and we need the best shoes. Great shoes and service. Yost Appliance Burt Yost read more

This review is on behalf of a friend, the service is so great! Ellie helped him out and he purchased shoes the other day we went back today and they had 20% off the shoes he previously bought and she reimbursed him for the difference of the sale price. That type of customer service is so great and not easily found. read more

The new ownership of this Red Wing store is exceptional. The husband and wife team take every measure to make sure the customer is satisfied and happy. Like most of us who frequently buy boots, I know the ones I like and usually buy them. The owners encouraged me to give some of Red Wing's newer technology a try, just to feel it. While browsing and trying on the shoes, you truly get the feeling that they are more concerned with the customer's satisfacion rather than profit. I hope these owners thrive at this location because the right owner can make a BIG difference. read more

Worst customer service ever. Husband and I went in to purchase work boots for both of us. Two people working, helping others, which was fine. We browsed for about 15 minutes. Neither salesperson even acknowledged our existence. One salesperson stood talking to a guy who flat out said he wasn't going to buy anything the entire time we were there. Other salesperson complained they were so busy. Uh, you are a retail store hoping to sell your products to customers, you should be thankful for the business. But, apparently not. After another 5 minutes of being completely ignored, we headed for the door. They lost a $500 sale. read more

A must go to location for boots, Steven is more than knowledgeable about fitting you with the right boot size and insole if needed. Can't say good enough things about this store!!! read more

This place gets 5 stars because they have shoes in widths. I take an 11 EE, and I can't fit an ordinary D width. They have them. No where else I tried in town does. (No, not the Walking Company or REI). This place stocks quite a few styles, although many are work boots. So, now my second-best dress shoes have steel toes. read more

New owner is super nice. Bought my work boots just over a year ago and they have suited me very well. He told me to come back any time for new laces and he'd oil them up for free. Customer now for life. About to go back and get a second pair. The customer service was excellent. I suggested my dad go there too and he also had a great experience. The new owner had just taken over the location about a year ago when I was last there.... read more

Such a horrid experience with the "manager". I simply wanted to return my boots I bought today for work. She refused to sell me the size of the style i preferred. She was sooooo rude and snobby telling me she would not even get them and let me try them on.... then i needed to leave the store for asking why.... I have never in my life received such horrible customer service. Keep in mind i wanted to drop almost $400 on boots... Gonna try Napa location or possibly santa rosa shoes that lady has a screw loose. read more

My experience at this store has been very unpleasant. I looked up redwing shoes on the Internet and to research his store hours and it said they open at 9:30. I work swing shift so I was down there promptly and to my surprise there was a note on the door that said they have new hours that start at 10. I waited around until 10:20 and he finally came up. I explained that I was driving a good distance and that I've been waiting an hour already and he kinda squared up and gave me a bad attitude like he's having a bad day. He opened the door and started talking to some people that were there waiting for him too. He muttered something about excuse him for being late and he said he was getting hassled by me..... This guy is running a new business and can't show up on time and he closes his store early the day before His front door had ups and fedex postage stickers on he door from the day before because he closed up early... In my experience this owner is rude so go hit red wings in Santa Maria or Oxnard before stopping here. Thanks for your time. read more

Worst customer service! The new owner is so rude! My Husband and I went to get a new pair of working boots. After trying them in for several days my husband did not feel comfortable in the boots. We went to return them. I told the owner I wanted to return the boots, he never bother to ask us why and if he could help my husband find another repair of shoe, he just threw the boots in the trash. read more

Bought some Chukka shoes here for a pretty penny. I have been obsessing over these for far too long and decided to put my bigboy pants on and spend the money on a quality made product. The name is legendary, but the review is for the service. No hard sell, the shoes sell themselves. Knowledgeable and very nice salesman even had a "spare" coupon for a discount. I wouldve given it another star if I could. These shoes aren't cheaply made,so don't expect a cheap price. The gentleman who runs the shop has been selling this brand for a long time,pleasant demeanor, not pushy. Exactly what I expect from a professional. read more

Been going here for over 4 years. Steve always has the boots and socks I need in stock. And since he knows my various needs, he knows the right products to fit them. read more

I was very disappointed with the customer service I recieved today. There were no other customers in the store and yet I felt like I was a nuisance to the clerk there today. I have had great service before, but will not be going back. read more