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    Verizon

    3.0 (8 reviews)
    Open 9:00 am - 7:00 pm

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    1 year ago

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    8 months ago

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    Help Desk

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    2 years ago

    They let an unauthorized user make changes to account!!!!!!! They need to check to make sure that customers are actually on the account!!!!

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    Help Desk

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    2 years ago

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    3 years ago

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    5 years ago

    I did email you and of course it fell on deaf ears. I never heard from you after I sent the email. So what was that all about? ‍

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    Kadra L.

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    4 years ago

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    Kadra L.

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    4 years ago

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    Verizon

    Verizon

    2.4(116 reviews)
    5.5 mi
    $$

    very helpful staff, had a welcoming experience and walked out with a fix to the situation. thank…read moreyou so much!

    Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

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    Verizon - mobilephones - Updated May 2026

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