I don't usually write a lot of reviews, but I feel compelled to share my experience because it was…read moretruly outstanding. I went to the La Cumbre AT&T store after cracking my phone screen. I had already ordered a replacement but was nervous about putting it on myself, so I decided to stop by the store for help. When I walked in, I expected to wait a long time. Instead, the manager, Chloe, greeted me right away and offered to help. She assured me I didn't need to wait and immediately took care of my screen. In less than five minutes, she replaced it perfectly--it looks fantastic. On top of that, Chloe was kind, professional, and carried a great conversation the entire time. I was in and out in no time and left very impressed with the level of service. Chloe is an amazing manager, and I'm so grateful for her help. Thank you!

Went in and stated my reason for the visit; was added to the waitlist with two others in front of…read moreme. The greeter disappeared immediately, another employee sat on a nearby couch chatting on his phone, a third employee went out to the parking lot for a smoke that turned into an extended amount of time because he was visiting with two people in the parking lot, a fourth was helping at the training (?) table. Never saw the two other customers waiting ahead of me. After being disregarded for an ample amount of time, I walked out. Who's being paid to manage this store?

After checking for low price on replacement of ipad screen, I chose Go Cellular. They were fast,…read morefriendly and also provided objective perspectives regarding cell phone services. Nice people - had driven by many times, but never noticed Go Cellular. It's across the street from KFC.

From the owner: Thousands of people rely on Go Cellular in Santa Barbara for quality, affordable service and…read morerepairs. Join them and be part of the Go Cellular family. We have the best prices on prepaid cell phone plans in town. We provide prepaid cell phone services from Page Plus, H20, Cricket, T-Mobile, Simple Mobile and more. We also provide unlocking solutions and repair services for most of the phones on the market. We also provide international calling services and a great selection of phones and accessories. Our knowledgeable and reliable staff is here to help with all your mobile phone needs. Give us a call today to see what Go Cellular can do for you.

Christian, the manager is very helpful! Super informative and friendly. My husband lost his phone @…read moreChumash and came here as soon as this store opened! Christian helped him relax and get what he needed as quickly! With all of the info he gave us, we decided to get a couple of Apple Watches since the deal was so good!

Have frequented this store twice in the past week. Each time Hector, the Manager, has assisted me…read moreand my family. I have found Hector's expertise in helping with cell phone changes, upgrades and product to be outstanding. I have absolutely no hesitation in recommending this store and Hector.

Worst customer service--I will never go back to this store. I've been a Verizon customer for over…read more20 years and have never experienced anything like this. I ordered a new phone online through Verizon and had trouble setting it up, so I made an appointment at this store for help. From the moment I walked in, I felt uncomfortable. Four employees were just sitting around, and not one greeted me. It felt like my presence was a burden. I explained that I had an appointment and needed help setting up my phone. One of them immediately asked if I bought it through Apple. I said no--it was through Verizon--and that I just needed a little help. I mentioned I had already tried using Verizon's online chat but was still having issues. They told me I needed a PIN, which I had never set up. I told them I was logged into my account, but they insisted they couldn't help unless I called a number to set it up. The person "helping" me wouldn't even listen or offer any real assistance. Then another employee jumped in and was extremely rude, telling me I needed to listen because they were the experts. I left the store in tears. When I got home, I called Verizon's helpline, and a kind representative walked me through setting up my PIN in minutes--something the store staff could have easily done if they had any sense of customer service. I will never go back to this location. I wish I had read the other reviews first--it would have saved me the frustration and wasted time. Clearly the owner doesn't care if you see their responses to all of the negative reviews and nothing has changed. Do better.

Beware of reps selling new lines to elderly customers who come in to just replace a lost phone or…read moreupgrade an existing phone. My elderly relatives ended up purchasing new iPhones with new phone numbers which is not what they wanted. Unfortunately these reps are not to be trusted.

I found this place, good customer service, and since my English is a second language they had the…read morepatience to explain the things for me to understand it. Quick service, efficient and affordable.

My phone was not charging a couple of days after getting repaired. I went to see Christian stupid…read moreme the cable was no good. I would suggest anyone getting quality cable and asking Christian his advice. Christian is a top pro and got my phone recharged by changing the cable. Don't get these cheap cables made with inferior quality get the best. Once again, thank you Christian for helping me a professional and kind man.

Went recently to ask for assistance with my new cell phone. Two employees, Eric and Fernando, were…read morelike two wizards at work. In a short time they answered my questions and took me through the process by showing me exactly what to do. I am grateful that they were available right then to help me out. But who knows, perhaps all of the employees are at the same level. I'm happy that I joined A,T,&T with that kind of service.

These guys are so helpful. I needed to switch from Cox to save money and they were very helpful…read moreduring the whole process. I was there for a while and they even offered me snacks and water. Very kind.

Had a great experience today. John and the colleague at the front were incredibly helpful in…read moretracking down the inventory I needed. The staff here is always knowledgeable and consistent. Highly recommend this location! Excellent Value for products!

Gary T. in the computer section was condescending and had an attitude with my friend and I who were…read morebrowsing laptops. I have had another previous negative experience with Gary a few months ago when my friend was attempting to purchase a phone, so when I saw him approaching us today, I was very apprehensive about what our experience would be. To say the least, we were displeased. He initially asked us if we would like any assistance and we politely declined. Once we were looking at a laptop in more detail, he appeared and proceeded to tell us about a laptop that was on sale and asked us if we were interested. We decided to agree to look at the laptop to which he replied that he didn't have it on display, it was only for sale. We politely declined again and stated that we would just continue to look on our own. He then asked what type of laptop we were looking for and then proceeded to read us the specs from the label of the laptop we had just looked at. He started getting frustrated that my friend wasn't sure what she was looking for and started to speak to us in a demeaning manner, stating that he has 40+ years of experience in computers, and that she probably knew nothing about them and that he knows more than us. At this point, we told Gary yet again that we were not sure what we wanted since we literally just happened to stop by to browse laptops for her. We were leaning towards a specific laptop that we had briefly seen online and had almost moved forward with purchasing while we were there, but the customer service we received resulted in us leaving the store without purchasing. I would like to note that all other associates were kind and friendly towards us.

Excellent service! He came out to me to fix my phone. He had it back in under 30 minutes! I will…read moredefinitely use his services again, thank you!

From the owner: We provide same-day phone repair in Santa Barbara, specializing in iPhone and Samsung screen…read morereplacements, battery swaps, and water damage fixes. Our shop offers premium cases and accessories, all at affordable prices with a 100% satisfaction guarantee.