very helpful staff, had a welcoming experience and walked out with a fix to the situation. thank…read moreyou so much!

Beware of reps selling new lines to elderly customers who come in to just replace a lost phone or…read moreupgrade an existing phone. My elderly relatives ended up purchasing new iPhones with new phone numbers which is not what they wanted. Unfortunately these reps are not to be trusted.

I've come here for 3 separate services (glass replacement and battery replacement). Gilbert is the…read moreman! Honest, and not money hungry. I've gotten my glass replaced on the IPhone 13 Pro Max here twice now (front and back glass). They threw in a screen protector on my phone during my service without an additional cost. I also wanted to replace my battery two years ago but Gilbert advised that the health wasn't that low for it to make much difference. Fast forward to my phone dying at 20% out of nowhere and he replaced it. Now it's a 4yr old phone operating with 100% battery health. Really respect his honesty at the initial time I wanted to replace it and telling me to hold off, saving my bucks until it was actually necessary.

There is no one better than Gilbert!!! The service is by far the best in town. He is knowledgeable…read moreand extremely kind. Whatever the issue is, he can fix it! Only place I will go from now on. Thank you

My recent 2nd visit exceeded my expectations. Alexander was the very best. With a friendly, helpful…read moreattitude, he resolved my issues. Alexander is a standard by which all others are to be measured. The store manager very kindly asked and confirmed that my experience went well, my first visit a few days ago, not so much. The person did not seem happy or eager to perform his job. He seemed to get me done, even though I was purchasing a $2,500+ iPad and a new contract. I had to go to the Apple Store to confirm I was making the right choice, which I didn't, so my 2nd visit was to return and reorder a different new one. I am a 20-plus-year AT&T customer and do hope signal strength improves, as I have been considering other carriers. 5 stars to Alexander, he's worth asking and waiting for.

We bought two Apple iPhones and one iWatch from this store a couple of weeks ago. We have been ATT…read morecustomers for over twenty years. The phones operate properly but the watch does not. We returned and were told to make an appointment another day to meet the manager, which we did today. Without examining the watch or discussing the issue we were having, she brusquely told us we had just missed the 14 day warranty period and that it was therefore not her problem; and were told to call Apple. When we were spending several thousand dollars for the phones and watch, we were treated politely; but when we needed service after the sale, we were treated very poorly. This was a very disappointing experience.

Alan Gold is old-school service, support, and dedication in everything he does. He has excellent,…read moreeasy-to-talk-to techs (Luis was as warm as he was masterful), and has been doing this since before people knew what a CD was. He's iconically earnest and perfectly cantankerous about getting you the best hardware and/or service he knows of. And he knows everything. He has the tall trophies, broken bones, and big belt buckles from literally decades of rodeos. When I first started working with him about 10+ years ago, I couldn't quite tell if he was the real deal or not. It felt a little like I'd stepped back in time or something. But he came through so many times with texting support on weekends when I was trying to watch a football game on DirecTV. Or if was something to do with the high-end car stereo he'd installed, he'd say, "bring it in around 10am when we're a little slower and we'll check it out right away." Alan has stood behind every product or service he's ever sold me. We all know how rare that kind of integrity is in our world. His shop may not look "glamorous" for those used to shopping in Apple stores, but he's not selling image. He's selling and installing the best car stereos on the market. Brands and systems that are almost always better than what Toyota, Lexus, or Mercedes Benz installed in your brand-new car. My wife's new Toyota, with all the bells and whistles that Toyota throws at their "Limited" lines, still doesn't have Apple CarPlay that connects wirelessly like the one Alan installed in my 6-year-old RAV. I do not believe there is truly anyone else (in SB county!) who could possibly know as much--much less "more"--about this world than Alan Gold. And now that he's repping Frontier Fiber for home and business internet, a TRUE Gigabit (and beyond!) service where you get better, 5-20 times faster, CHEAPER service than the Cox Monopoly game in Santa Barbara ever provided? What's there to think about? Give the man a call. Alan Gold is golden.

Everthing! Fast and thorough. Alan, the owner, is incredibly…read moreknowledgeable about all brands and options. Make sure to ask. He won't steer you wrong. We've been using his services for a couple decades.

So disappointed with this store…read more We came in to upgrade our phones and were deceived into getting watches that "came with the phones" (lie #1), and adding two extra UNNECESSARY lines to our plan in order to get the "promotion" (lie #2). This store should be investigated, I have no idea how they get away doing this to loyal customers.

Thank you SO much to Matthew and Patricia but ESPECIALLY Patricia for going absolutely above and…read morebeyond to help my grieving father and I today. The care and attention given to the situation and assisting me with helping my Dad navigating all the little steps to getting an upgraded phone and insight into other very helpful services /devices was invaluable. Matthew and Patricia were fantastic A+ customer service for us. We'll see you again easily for approaching holiday sales!

Very poor customer service. The girl was rude and lacked…read moreknowledge about what she was doing. Seemed to know more about the EBT services than the phone services.

Good service! Alondra Vasquez was very helpful, patient, and knowledgeable about everything we…read moreasked her about. She took the time to do everything we asked of her and did it with a smile. Alondra Vasquez thank you very much! We will be back again

TERRIBLE Customer service!!!! Spent 2 hours just activating…read morePREPAID on a brand new iPhone 17pro and didn't work. Leo made a mistake activating an E-Sim. Stayed there for 2 hours and still couldn't solve it. We paid $64 for the line and activation fee, the line wasnt even activated. And they did not refund my Mom her money! UNBELIEVABLE! Kevon was the manager on that shift and was NO HELP AT ALL!!!

Understaffed. 1 employee spent 1 hour 40 minutes with one customer. 4 of us waiting. Really…read moreawful here. Worse is it's a warranty visit !

Minus 5 Stars. As a lifetime born and raised Santa Barbara I am aghast by today's experience. I…read morestopped by Cox on Los Positas in Santa Barbara to get a new Box because my clock readout is faded, discuss internet speed, and my ENOURMOUS bill. This arrogantly RuDe person at Cox Juan did Zero for me. He tried to bump my bill for faster Internet and a higher data cap saying I exceeded my data cap(which happened once). I said I was considering Frontier and dropping them(Cox), and he rudely ignored the topic. I said you're not hearing me. I'm going to cancel my 30-plus-year account if I don't get my bill lowered. It's all over the internet, Reddit, etc., that Cox will lower the bill if considering moving service. He said I hear you, and said he could do nothing. I angrily told him he was being rude and wasn't hearing me, and he just chuckled. I said I'm dropping Cox and get ready for a review with you included. The arrogant Juan said, "That's fine. Have a nice day." I went across the street to Alan Gold's Santa Barbara Auto Sounds and signed a Frontier contract with install scheduled in a week. 10 times faster TRUE Fiber Optic Internet Speed(not Hybrid Fiber Cox sells)with No Data Cap and True 4K Streaming DirecTv with more channels for HALF the Cox $350.00PLUS monthly bill. I emailed help.cox@cox.com and received an auto-generated response saying they would refer my complaint to local store, which means absolutely nothing if the Corporate high above dismisses my concern. Believe me I know many many people,even besides my close neighbors as they will all ask when they see a Frontier truck at my house installing and all in my Fellowship and Club. All I wanted was to be politely and be genuinely heard, Newer equipment and a lower bill. Juan never took the time to review my bill and service contract to perhaps provide a better service structure to lower my bill. Instead, he tried to bump me on Internet service and for me to get their Cellular Service. I said I needed a new Box and he never offered to replace mine at anytime and before I left. This isn't the first bad experience I have had with Cox that doesn't lie entirely on Juan's shoulders, but the final straw after decades of a $350.00 plus dollar bill and service issues. Game Over Cox. Frontier, Starlink and other providers are taking over.

I ended up having to buy a new modem to make the system secure. Within a year they said that the…read morerouter would need to be upgraded and provided a new router that included a modem...so a waste of $150...I used that system for another 2 years until Frontier Fiber became available in my area. When I told them that I was switching, they offered to lower my monthly fee to $50 to match the monthly that Frontier was offering. After a couple of months, I got in touch with Alan Gold, and I'm glad I did...optical has been great and no more buffering and re-setting the Cox router. To be fair, Cox did provide decent service for 20 years.