Does anyone not despise this company?! It is never ever easy to get any help when you call them. Regardless of why you are calling. I was on the phone today for over 55 minutes and they accidentally disconnected me and never called me back. I am livid! So then I tried doing the text message method. That was even worse. Large gaps of time came between each interaction with the person at the other end. I called because the cable account that I opened a few months ago had the channel that I wanted. Now suddenly they turn the channel off and said I have to pay extra. I get someone on the phone who can barely speak clear English. I asked to talk to a supervisor. After talking to the supervisor, she decided to transfer me to "the loyalty department". I waited and waited and waited and suddenly heard the disconnect noise. This happens way too much with Cox. I really don't think they give a hoot about the customer. I've decided to cancel my cable accounts with them. I'm disgusted and fed up. My other account has been active for a very long time but I am done! Do you think they'd have the decency to call me back? I told the supervisor, before you transfer me make sure you get them on the line in case you accidentally disconnect me. Course she disconnected me and never called me back. They could care less. The supervisor I was talking to on the phone said her name was Victoria and she's from Georgia. She would not Give me an employee number. It's really interesting how some of these employees will give you their employee number for a reference but some will say they're not allowed to. What a racket. By the time you get off the phone with them you're ready to bang your head up against the wall. read more

Worst TV provider I've ever had. "Whole home" DVR system intermittent and error prone, often get unavailable channels due to "No signal detected...", online services crude and limited, iOS apps are a joke. I would have gone with infinitely better ATT Uverse but Cox has a monopoly in SB. Cox's universal solution is "reboot receiver" but that only works half the time. Multiple service tech visits, every one finds a different issue for the same consistent problems. The problem ain't at my house, it's at the home office. Go with satellite or internet TV instead. read more

I knew there were bad reviews before starting, and I am not real techy. So I was surprised at what a great job was done by SB Cox office putting in a new home security system. I worked with 3 guys, Marcos the sales guy who was in Santa Margarita, Ben who was the supervisor, and Jose the installer. Every one of them really knew their stuff and took the time to make sure I knew how all the stuff worked and had all the contact info If it didn't. We left ADT for Cox. ADT has no local people and they don't seem to give a rats. The difference was pretty amazing. read more

Cox sucks I hate there internet speeds. I moved here from SF where I had 4 plus gigs now I have 100 MPS and if I am lucky I get 80. They have an monopoly and there is no competition so they charge outrageous rates for poor service wake up Santa Barbara and get some competition here so they will provide better service. read more

ZERO stars Worst customer service of any company ever. Maybe everyone was off today-(4th of July) - after an hour on hold I hung up. I have very basic service, TV very few channels, (bad service on PBS, sound goes out), Internet super slooow with many crashes. Internet takes15 minutes to start up. For all this I pay $90 a month for bundling. Taking my business elsewhere! read more

Cox is currently trying to charge me for equipment I already returned. Time to cut the cable.

This place is a total joke! How many phone calls does it take to get your internet set up? 6 freaking times! Over this high priced garbage provider. read more

When I walked into the cox store in need of a new router for my WiFi, I was immediately greeted and helped by a staff member. He couldn't have been more helpful and had me out of the store in 5 minutes, read more

I have to call this company every single month, because their billing system is so messed up. My total is wrong and has to be readjusted each month. And this is a technology/communications company. Frightening. What a waste of about 40 minutes each month (including being on hold for 25 minutes before being helped and then 15 minutes for a rep to try to figure it out again. I want to be paid for my time. read more

Cox cable is a travesty. First the bottle neck their service in increments creating four different speeds of cable internet services. They gimp the first one so hard it's good for "basic internet usage". the second one is good for "email and surfing" .. and then the high powered ones are good for photos and streaming video? ARE YOU KIDDING ME? DIAL UP AND DSL ARE GOOD FOR PHOTOS. Cable modem is supposed to be fast and the fact they are creating different levels of it just to charge more to unlock the speed they are purposely bottle-necking should be criminal. We seriously need a competitor in this town. Cox is awful and their bills are confusing and they purposely make mistakes hoping that people wont complain so they can cash in some extra money offa people and its one massive racket. read more

Can't give them 0 stars. My price for 25Mbit service and advanced TV (200 ch plus HD) kept going up and up. It's up to $170 and I've had enough. They have a monoply here in Santa Barbara and they know it. The FTC breaks up Vons/Albertsons/Safeway and sells the stores to a grocer that couldn't handle that much business, goes out of business themselves, and now all those employees are out of work. Why can't they do something about Cox having a monopoly? read more

I am only sorry, I can't give them a lower score. My internet crashes constantly, it goes from great to disconnect. Each time it goes down everything needs to be reset and considering I have their top service, this truly should not be happening. My real problems started in Feb 2011, not sure if they made changes then but that was the end of good service. I am tired of begging them to fix it, does anyone know of a great alternative???? read more

Disappointed I have to give them a star. I would give "0" if possible. This company has been the worst experience EVER! We signed up with perfect notes and a recording of what our bill would be, guaranteed for two years. We specifically had them repeat it over and over into a recording what the final bill would be and had them verbally repeat that it would be locked in for two years and we would pay no early termination fee if it changed (been down this road before). Well, it changed, of course. Went up by almost $100 and we called and played them their recording and commitments and they don't care. Wouldn't honor the deal. Begged them over and over and so we finally just ordered Direct TV after Cox said we could "change" our service without early termination fee. So we ordered Direct TV and decided to keep just Internet with Cox. Cox is still trying to charge us a termination fee even though we have them recorded as saying they wouldn't, and we've kept service. Late the day we have Direct TV installed, they call back and offer to lower our bill. Hah...not a chance you dirty scoundrels. We will go to court on principle over the termination fee. Did it before on another house and we won. Beware and cover your tracks! read more

If only I could give zero stars... or negative stars... To be honest, I'm not even sure where to start. In light of being positive, I will begin with Cox Communications version of "great": Mediocre. True, when the services work, they work well. And compared to the alternative-- dashing to the public library or to campus with my laptop at hand or stealing bad connection from a neighbor-- sure, having my very own monopoly-provided internet services is fabulous. But this "fabulous" is still pretty mediocre... *Drawing in a deep breath* Nothing began on the right foot. NOTHING. Between two computer science majors and a math major surviving in the technology-driven 21st century, my roommates and I aren't totally oblivious when it comes to installing a basic home network and setting network preferences on a few laptops. Yes indeedy, college taught us how to follow directions. Yet Cox communications threw us a challenge, providing outdated software that not only didn't work but managed to prevent our laptops from finding the network at all. But thank goodness for the two unholy hours spent with Cox tech support, starting from scratch and working up to the realization that the software included in the home installation bundle was as useful as picking a lock with a hot dog. But finally we were up and running. For a magical year, we didn't have any huge problems--a service call to fix some ancient cable splitters, some modem resetting after a power outage. They were flaky with some their service calls--promising to call two of us when they arrived, and either not calling anyone or only calling the person who was in class, coming late, not coming at all, etc but the service wasn't horrible so we didn't think much of it. And then we cancelled cable to save some money. That was easy---say "No" to the million services they try to bribe you with, sound stiff and, in a militant tone, demand that your cable service be cancelled. But bringing it back? Oh that was like resurrecting Joan Rivers' network TV career. You would think that with all of their promotional discounts, bundling, etc, there would have been more enthusiasm when we called to get cable back. They said they would send a technician to flip the video trap. "Tomorrow." Two weeks of all sorts of attempts ensued. One of the times I called their tech support, I actually got a helpful and friendly guy who spent more than 30 minutes trying to help me, then suggested that I try to contact the television company, and even looked up the phone number for me. I wish I could meet him and hug him, but he was an exception. Fingers pointed in all directions; maybe it was the cable, the cable splitter, the televsion. After two and a half weeks of obnoxious battle, they finally "sent a technician out" and he actually arrived. They had never flipped the video trap in the first place. And when I called to make sure we would be refunded for the two and half weeks of cable that we did not get, the bundle of sunshine who spoke to me acted like they were doing me some fabulous favor. Cox's third and most recent installment of obnoxious came to us when we moved, and begrudgingly "opted" to transfer our internet services (which their perky automated telephone hold recording will tell you is really super awesomely neat and awesome). Ode to joy. Installment again. Didn't work of course. Of course. I spent 10 minutes with phone tech support who directed me to try other cables in our apartment, and that they would call me back in 30 minutes to go through the same process with that cable. I plugged into another cable... and washed a desk, a nightstand, and a bookcase with wood soap, loaded the dishwasher and cleaned the kitchen. After more than an hour, I called them. As if that first, last and only cable we tried was my last hope for internet, Mr. Happy Sunshine told me my only other option was to have a service technician come out. Suddenly, the appointment was booked, no problemo. Sketchy. The guy who came out knew what was going on, and arrived! He even arrived on time. Extra credit! But the 10 minutes he spent doing what else than hooking the modem up to a different cable has landed us with an $80 charge. $8/ minute? I am attempting to send an email to refute this charge, but ironically (or maybe not, considering it IS Cox) their email link doesn't work. Whether I were a full-time student (as I am now) or working full-time (as many people are), I do not have time to battle the endless miscommunication mistakes made by a communication company who claims to be the premier provider. The sad fact is they are the only provider. The only other option is stringing up some Campbell's cans for phone calls, giving people a literal thumbs up for their polaroids for internet, and learning to juggle. read more

Avoid Cox--customer service is horrible. After 42 minutes trying to get service restored, a supervisor, Rebecca (785605) hung up and did not call back. It's Verizon for me read more

It's like these people have a monopoly on us! Cable tv, internet, and phone bundle is supposed to be $99, but we pay $175/mo!!!!! On top of that, the phone drops after 3 mins on each call! Ridiculous. They also willingly sell you DVR services for old tv's which won't respond with it! These guys are the biggest RIP OFF in town! read more

Horrible experience! It started with telling me that some international channels were included and they lied, then selling me phone service that I do not need, to increasing my monthly price everything month (only been 3 months!) and making me pay for a modem event though I am paying for Internet services. They should be ashamed of what they are doing! I am totally outraged especially since I cam from OC where I had Time Warner that actually delivered flawless services. read more

your dealing with the mafia here. they decide when and how much their rates go up. if you call to inquire, they say they have "promotional rates" that are only valid for a few weeks, and then they increase your bill another 15% read more

COX CABLE IS THE WORST!!!!!!!!! I would rate 0 stars if I could. Customer service is THE WORST.AND my digital cable is like watching a DVD with a fat scratch. I miss important parts of shows because it pauses and skips and my DVR box "resets" on its own and your like "nooo!" The phone line doesn't work for a few hours at a time regularly, and the internet cuts out too. I have to reset it constantly. Um for $175 a month it should be decent but this company is terrible. I never had these problems with Directv, comcast or dishnet. Get any other cable than this! read more

Every 3 months or so there are additional charges on my bill. I have to always call and ask to find out it was by mistake. And usually I have to wait about 15 minutes before someone answers. Canceled my cable services. unfortunately no better options around here for internet, so I am forced to keep those services. But have to keep an eye on my bill monthly to assure no strange fees have been added. read more

If I could give COX a lower rating, I would. The unhelpful COX employees are complete fools. COX may be the biggest service provider in santa barbara, but COX is trivial nationwide. COX is the worst company I have ever had to deal with. I've had faster Internet connection with AOL dialup in 1999 than with the swindling COX. I can't believe people pay for COX service. Something needs to be done to repay people for having to deal with COX's nonsense. I can never get COX to answer their customer service line. I'm on hold for hours with COX, and then I go into the 'solutions' store and all they say is we can't help you with that, you will have to call a technician. I honestly am so beyond frustrated with COX. I am to the point where I want to kick the COX out of my tv. Everytime I see a commercial for COX where they claim they have fast Internet and are the biggest, best service provider, I simply laugh at how small and pathetic COX is. VERIZON AND COMCAST PLEASE COME SAVE US FROM COX!!! read more

Called 7 times and got hung up on each time. Drove to store and had to wait 20 minutes. Was told a technician would come out in 2 days with a 2 hour window. NEVER SHOWED!!!!! read more

I was dreading driving to Cox after reading all the negative reviews on here but boy was I surprised! I went in sometime around noon and although it was quite busy it did not take long for a representative to assist me. Obrian, the big guy, was very knowledgable and knew exactly what he was talking about! If you need to go to Cox I definitely recommend you go see him. He was quite humorous and had a great attitude! 5 STARS! read more

Absolutely horrible customer service as well as internet service and HD TV service. We ended up canceling our tv service as our screen would constantly freeze. Trying to call customer service is like trying to get an appointment with the Pope. Don't bother. I really hope a reputable company comes to town soon. This company is terrible! read more

Slow slow slow. Give you the run around when you call customer service. Unfortunately there isn't many other choices in the area.

A few of the reps are actually helpful! However, most of them just stand around talking about personal stuff. I was surprised to overhear that one of the reps chit-chatting with her girlfriends was a supervisor. My internet service isn't the best but this is a review on the service in the store so a 4 out of 5 seems fair, since the reps that do help are very knowledgable and friendly. read more

They are terrible!!! Too bad they have a monopoly here in SB. Can't get any other cable service so they know it and they treat the customers pretty bad, rude and they charge so much. read more

Cox is the absolute worst! Every aspect of their company sucks! No one knows anything. Whenever you ask them a question all they say is, "I don't"t know." Internet service is sporadic, television service slow, I don't understand how they stay in business. Possibly because they don't have any competition?!?! By the way, the call center is in Ohio. read more

Our internet crashes everyday when more than 2 systems are connected with WiFi at home in the evenings and we have to reset it. Even then, it works only sometime. In spite of complaining thrice so far, the performance never ever improved. Today, I am again trying to connect to the technical support from morning and no one is there to attend over the phone and over live chat. The service is very very bad. I am cancelling my service and looking for better service provider who provide high customer satisfaction rating. If you go for COX Residential internet service, be prepared to loose your patience and time and money for worthless. I had better service in Florida from Comcast. Giving one star is also too much for COX. read more

COXS IS THE WORST INTERNET SERVICE EVER!!! I have called Cox customer service 5 times out of the times I have been here. To get an estimate on prices especially where I live, asked about strength in internet, if I had to pay for them to install it in my home...and what do I get on the phone?? Rude and a non professional response. Ma'am you will need to check online the answers are there for you. *click* ( I wouldn't be calling if I didn't check online first) I am a Direct TV customer; and not being able to get Direct TV (which I have been a loyal customer for 5 years..5 flipping years) They tell me because of the lines or whatever cox basically is taking over. For a monopoly like cox is ridiculous! How are you going to Charge me so much for little internet access?? That isn't right! You need to re-evaluate your prices and connection. Just because you have all of these so called "lines" that is preventing everyone from getting the service they want you need to seriously re-think your strategy and remember who your main customers are (Us) This is very irritating especially for being a college student. I refuse to use your services!!! I hope a lot of more College student read this. If any of you want to save money and actually get better internet access; I suggest getting a hot spot on your phone pay an extra 20 on your phone bill because At&t, Verizon, T-Mobile, Boost whoever are able to make deals for you especially give you an amplifier to make your connection stronger. If you have room mates split it and get the one that will be the strongest connection. Very disappointed in a business who is able to take over but not able to help their customers the right way or even price right for connection usage. read more