Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a budget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business! read more

Absolutely the worst internet and cable service. Channels suck, service sucks and grossly overpriced for what you get.

I rarely leave low star reviews, but Cox has some real issues. The 2 stars are for: 1. I have had a good technical experience or two over the years, when able to reach someone, and for this we're appreciative. 2. Most of the time, our service IS actually up and running, so most days, easy peasy, and for this, we're also appreciative. But, I'm going to subtract 3 stars for the following: 3. When there is a problem? Good luck...Cox does okay when things are going well, but not so hot when things are going wrong, which is when they need to come together with customers to make it right. These days, people rely on their internet even for their livelihood, so outages are a big deal that need to be resolved quickly. 4. They're costly. Not all their fault; they are just about the only game in town, so they can get away with that I suppose. Wouldn't be so bad IF it weren't for number 3 above. 5. And, ongoing with that "when there's an issue"; they are not communicative. I think most customers are understanding when there are widespread outages, and they "get" that nothing can bat 1000 all the time. We're okay with that. But, we need to know what's going on, and when we might reasonably expect to be restored, because there's a lot of planning involved at the family level. Sending regular messages like, "We are working to restore your service and will continue to provide updates", several times a day, is NOT an update...it's simply telling us what we already know...we're without service (yea, no sh*t). It does nothing to alert us as to whether we can expect to be without service for an hour, a day, a week, this year...we can't plan our work week or tell our children when they'll be able to do their homework. We don't know if we need to go to the library or find another option, or just sit it out a bit longer. It's USELESS. We would rather "know", even if it's expected to "possibly" be a week...then we can plan for the week and be THRILLED if it comes back up sooner (then you guys become the heroes instead of the villains...imagine that). 6. (I know we don't have 6 stars, but let's pretend, because I've got more beef) The outage map is NOT an outage map. It's an arrow pointing to your home and telling you that you're without service. We don't know if the whole city/county is out, just our neighborhood, just "us", or what. It just says, "your area is experiencing difficulty right now". If we knew that the whole state, for example, was without service, that in itself may give us some idea of when we might be back up. And, it lets us know when to be irritated, and frankly we like that. If we're the only are without service and we haven't had it now for a week...we might have a leg to stand on with our complaints. But, if we know that the outages are really widespread, that you probably ARE actually working hard on restoration; you're just understandably backed up. Then, we can return with kindness, and maybe even better reviews because we can better "believe you" when you say you're "working on it". Some of these matters are EASY RESOLVES with good communication. Whether or not Cox the only game in town, they're paid good money from our citizens for this service, and they owe us that as a good partner. We're not getting it. THAT'S why Cox has a 1 star Yelp review. They're not there, they don't communicate with us meaningfully when we NEED THEM. read more

Theft and fraud is Cox Communications. Horrible customer service. Daily outages. Paid a month in advance. Was told in-store I'd be refunded because the month was not used when I canceled. Customer Service online said they'd only refund half that amount. Other choices are available and more reliable. After 20 years of being a good paying customer I canceled service. DO NOT RECOMMEND. To bad negative stars are not allowed. read more

The lowest review I could do was the one star otherwise it would be in the negative probably one of the worst businesses I have ever seen very unprofessional their service does not exist. You will not get any help at all. Your service will not work, and it will cost you an absolute fortune, the only reason that people get this service is because they have a monopoly on the business itself and there are no other options. Otherwise they would be out of business and no one would deal with them. All I can tell you is good luck. read more

this store is not open as of July 21, 2023. it is being remodeled. I learned this from one of the contractors at the store after I drove 30 minutes to replace a piece of equipment. no mention of this on the phone messages and their automated queuing system gives out no warning either. After calling Cox service no one else seems to know the store is closed. great job Cox! read more

Spouse and I have visited this location twice in the last couple of years. Both times were very slow, standing a while, then sitting a long while before finally being waited on. CS reps were less than knowledgeable about their products. No wonder GloFiber is going great guns getting many, many dissatisfied Cox customers to come over to them. Cox had better wake up, they will be another victim of the internet evolution! Just as an additional note, we have been customers of Cox since before we got married 45 years ago! Service, prices, satisfaction.. all have deteriorated pretty much over the years. Glofiber, here we come! read more

Hard to communicate with. Phone not answered or busy signal. Finally got an answer. Talked to manager, she transferred me to a different department. Phone cut off. Try to call again, but only busy signal again. They sent me modem I did not order. Told me I would have to return it. I am disabled, senior and can't drive. I can't return it. I do not want to pay the charges for something I did not order. read more

Took a trip last Monday and sat in the waiting area for over half an hour. A few people was there with me. I was third in line when I got there. Seems like the workers liked to take their sweet time between customers. I don't know what the transition steps are between customers but it seems that whatever it is, should not take more than a moment or two but we are talking six... seven minutes before calling the next person. I also noticed that some of them really like to joke around with each other when the time is not appropriate. Anyways, while waiting to be called up and since I had a dead phone battery so I could not entertain myself, I half listened to the classic R&B songs which various songs was being played over and over and over (which I hate this genre but then again, I am not the only one listening to it) at a unusual elevated volume level, I also listened to the conversations the workers were having with the customers they were helping. I am in sales myself so I understand coming down to a personal level with the customer to make the sale but honestly, seems like a lot of conversations was unreasonable. No one cares about your dog or your kids but you and your inner circle. I couldn't wait any longer as I had an appointment but had to be in the area the next day, Tuesday, early evening so decided to stop then hoping it would be less busy. Pulled into the parking lot at 6:55PM and started walking up. Saw this young lady in a blue shirt walk up to the door and what looked like locking it. I am thinking to myself "no way, there is still five minutes before they close" and sure enough... it was locked. She even looked right at me through the door glass as I was walking up. Pity that this is the only Cox store in the region. Would not recommend coming here if at all possible. read more

My internet is out, it has been a couple days. The technician was supposed to come today, they didn't, he claimed he knocked on my door... He didn't. I've been up since 8:30, they called and I confirmed that I still needed the tech to come out. They called me twice yesterday, back to back... It was at 6pm, I was fixing something to eat. They even sent me an email. Now I got to wait until Monday, because of their negligence read more

If I could assign minus stars, these thieves would surely warrant it! After choosing a package with internet, phone and TV service (all for $109.95) - now paying $167.88 (!!!) for the package.....if you sign up for a reduced cost package they evidently charge you 3 times the normal cost of a second TV, and while I have only one telephone and only one modem, there are extra charges applied for "additional" telephone and "additional" internet ? What the hell?? And forget about trying to talk to anyone - evidently they are also screwing their employees, by stretching them too thin - so that when a customer does FINALLY get a human to complain to they will have the biggest case of the ass EVER : __((( And keep electing republicans you dumbassess - you know these 'business friendly' types are appointing the people to the agencies like the FCC that are supposed to be regulating these thieves....talk about screwwing yoiurself AND your neighbors!!! read more

I wish i can get 0 star for cox because when I open the account from them I already setup automatic payment, after that couple months they are sent to me an email said am not pay for that month and I have to pay for late fee and something more . I said i pay for total everything just 62.28$ every month and now why they charge me for late when am already setup automatic payment , after that the customer service guy say ok they have a problem from the company now am ok and am just pay 62.28$ and the automatic payment it already repaid for me , and I ask him so my automatic payment it ok right? He is said yes . And now after that couple months they email for me the same problem and get double charged from my account again and said they didn't see any automatic payment in my account . That's so ridiculous read more

I have been a cox customer for over 13 years and I have put up with a lot over the span of those years. But my most recent encounter with them is the straw that broke the camel's back. I downsized to just internet recently. I went to my local Cox store in Williamsburg VA to turn in my DVR box. While there, I decided to upgrade the internet to the new giga blast, since our current service was slow as pond water. The salesman told me that it would make my bill go up to roughly 145.00 a month for just internet and the contour app (smh). I then asked him were there any discounts available. He told me no, but I knew he was lying. So, I went ahead and let him process it and bought the new modem. When I got home I called the 800 number and sure thing; they gave me a discount. It doesn't end there, because I had to go back to the store to turn in the old modem. I don't know what the previous guy told the rest of the salesmen, they all acted like they didn't want to wait on me. And the guy that finally came out to assist me, acted very reluctant to do so. What has happened to customer service?? It seems to be non existent these days. I worked in customer service for over 20 years, so I know both sides. I know how difficult some customers can be and I know how rude and lack of professionalism of some customer service reps. I understand, some customers you can't please no matter what. But most of the time the customers are pissed, because of the level of customer service they are receiving or the lack there of. The only reason I am still a Cox customer is because I have yet to find another internet provider in my area. If any of you know of a company, please let me know. read more

One star is too high! I am still a Cox customer only because I have to be. They are a sketchy company with terrible customer service and inconsistent internet service. I moved back to Roanoke after living in Franklin County for the last twenty years. Shentel was not great but certainly better than Cox and less expensive as well. Cox is very good at over promising and under delivering. Their service is mediocre at best. I am stuck paying $80 per month for just internet but eventually they won't have a monopoly and I will have another option. Their customer service center at Valley View is a joke, it's a great place to go if you want to waste a few hours of your life to get jerked around. I would compare it to dealing with a sleazy used car salesman that promises you everything, delivers nothing and takes every penny out of your pocket that he possibly can. Cox has multiple rates for the same service in addition to running all kinds of scams to try and suck you in. I know three other people that have the same sketchy service, yet we all pay different rates. If you have other options, you should check them out. read more

This company is a monopoly. They are the ONLY cable company. Satellite is an alternative, but they can't compare to wired cable. With Cox, you have to negotiate for a decent price that expires every year and goes steadily UP! The "telephone" company used to do this and now they're in fierce competition with other phone providers. There's no competition for Cox, so they charge what they want. Hidden fees all the time as well. There'll be a competing company sometime, and when there is, I will leave Cox as fast as I can. Of course, people who won't work will get free cable like their free phones. I guess that's why paying customers bill keep going up, up, up. read more

A phone representative lied to us and told us he would sign us up for a $50-some dollar promotional package that gave us 100mg/ps for 6 months, after we threatened to d/c our service (we never even got 3/4 of the bandwidth we paid for). I called back to confirm. The $90 bill comes months later-- and unbeknownst to us, he had also tacked on a new TV package, something we explicitly said we did NOT want. It's not even remotely the first time this bait-and-switch has happened. When I called, I was told "well that representative shouldn't have done that and at the time we don't have any promotions that can bring the price down to what you were quoted two months ago." She then suggested I pay $70 for the same thing. This is bait and switch business, and it's ILLEGAL. Period. These guys are CROOKS and if you don't have time in your day to take up a part-time job being transferred back and forth through their customer service department, go with Verizon. This is how you file an FTC complaint, and it's where you'll find mine: https://www.ftccomplaintassistant.gov/#crnt&panel1-1 read more

The service online is fantastic... at the Cox store is hit or miss... mostly miss :-( the shining star is a gentleman named Brian. He is professional, speedy and helpful! read more

CUSTOMER BEWARE, NOT JUST THIS STORE BUT XIFINITY TV ALL TOGETHER! It took over an hour to get a live person on the phone, 2 calls to regular service # and 1 to Danville store who didn't answer. 2nd call to service I gave a full blown answer to a machine and finally got a live person, 3 actually. I just moved here from NC, and bought a house. When i called to get TV service, I was told no contract. This was yesterday, Sunday. Today, while walking around my house, my electrician saw that the XIFINITY cable line was broken and exposed in the yard. When I finally got to the 3rd person at your company, I was told I'd have to pay $100 plus whatever the repairs would be. I said No! I have not received the equipment and as of 5:30pm today, it was not in UPS's system. Your employee said I was the only person who could contact UPS and stop the shipment. Which is an out right lie. I contacted UPS and the ONLY way to stop the shipment is for the SHIPPER to stop it. XIFINITY is the shipper. I told your Employee this and he insisted that I had to take care of it. I am SHOCKED at how you treat your elderly customers. So I am going to cancel my service, refuse delivery and go with DISH TV, who has special Senior Services with free installation of their service, discounted pricing and better packages, plus many other discounts, 1st movie is free and etc! XIFINITY should be ashamed of the customer support you offer, because it is nonexistent! I will be putting this review on Yelp, your web site and etc. Thank you for trying to scam an elderly customer! read more

COX changes guides with no customer input! You would think that the company would want to have customers satisfied with their service, but being a monopoly they could care less! read more

Cox Communications has got to be the worst company in Roanokeand probably the state. Waited 18 minutes to talk to a rep and then I was disconnected when he said he was going to transfer me to another person. Way too expensive for what they offer. Why can we not get another provider in Roanoke? They really need some competition. read more

Run away as fast as you can! Horrible customer service and prices. We switched to Direct TV and have been very happy. I would do without cable if I had to go back to cox. F- is my first hand experience grade. Horrible job!!! read more

If you enjoy spending 2 hours a month on the phone in order to get your bill remotely correct then give them a try. Otherwise do yourself a favor and take your service elsewhere if it's offered. It's truly a monopoly for those stuck using them. Constant dishonesty and scamming you out of money read more

They really do need to fix the automatic voice system,I've called three times and the same thing is being said "let's try this again". Might have to go somewhere else if this keeps up read more

They really need to fix their automated voice messaging system to where when you actually press a number the action that pertains to the number you press will actually work I just tried for an hour trying to get a hold of someone in the billing department and all I got back was " we're having difficulty understanding what you were saying" read more

If I could give the company a zero star I would. Moving from Detroit Michigan with multiple cable/internet providers was eye opening. After calling various companies and getting quotes I called cox and was informed about a basic plan, internet and phone (local calls only) with router and one cable tv box, and taxes for GRAND total of 94$ - the other companies ranged from 126-224$. The same program and service was 86.35$ per month in Michigan. I agreed to the two year contract if the total cable bill including router, tv box and taxes etc was under $100. Much to my surprise the first bill was 2.5 times that. After over 57 minutes on hold I finally get to speak to a rep only to find out I must be transferred again and wait another 30 plus minutes. After all this time I get "I will have to forward this issue to my manager." Then 24 plus hours later I get a call stating that at no point was the price mentioned of 94$. This is hard to believe since I took notes and have a lists of all the prices and services. So I ask to listen to the call - and am promptly informed to get a court order. Freedom of information act I guess doesn't apply here (especially if they are wrong) The customer rep could not cancel my service could not transfer me to a manager or help in any way. They lied to get me to purchase the device and services and make it nearly impossible to clear up issues or resolve problems. Horrible customer service!!! Horrific call wait times and useless customer care specialist. I Will not even start about the office hours this company has--- because if you work normal business hours and have to call on off hours may god have mercy on you! Disgusted consumer ! read more

I would like a make a review of the technician that came to my house on Saturday to install a new box for my TV . His name is David . He did and excellent job and a person of his caliber is an asset to Cox . I would like to publicly give David a high recommendation . read more

This service is probably not worth your time or money. I signed up and it was installed yesterday. I have already had to speak to customer service x5 to get all of my smart bulbs to work. Also when the tech came to install the service he told me it would be another $50 charge to hard wire the camera. He also told me the infrared camera feature will work inside, however on my 5th call to customer service I was told it will only work if the camera is installed outside for the additional $50. I rent so it's not an option. This has been a horrible experience. I should have gotten the ring doorbell instead. read more

Terrible. 1) My 1st bill came after 3 weeks of service with a notice "You are late on your bill and will be disconnected". Really?! On FIRST bill?! 2) 33 days before I left apartment tried to cancel bill & was told could not until 30 days before! 3) Bill says they bill ahead of time but, though I cancelled only 6 days into month, was charged all but a few days "based on billing cycle". Think of every urban legend about cable companies and they're true with Cox. read more

I am a Cox customer and wanted to upgrade service. Found a package I liked got a price, confirmed it with the on line sales agent. Went to check my services on line and found out that the $87/ month price was actually $140/ month. Checked with Cox and they said they could not do anything about it and to call their customer loyalty department. So I did and even told them that I had screen shots of the confirmation of the price. But as an "existing" customer I did not qualify for that price and had 2 premium channels for $27.99 on my acct. also. But if I take them off my bill will come down $18.99? Bottom line is they do what ever they can to mis lead you into service. But do absolutely nothing to keep customers or try to make them happy! read more

Worst company ever. Spent over an hour on hold. Overcharged for services that were billed to my account by mistake by Cox!!!! The customer service rep was rude. I'm seriously considering moving away from my apartment so I can switch back to Xfinity. 300$ for cable is ridiculous! Stay away from Cox! read more

I have been a Cox customer for about seven years. I pay online as soon as the new bill is posted. I only have internet because the tv is too expensive. After the first two years, the bill had creeped up to over sixty dollars a month, so I called to cancel. Cox offered a more affordable rate, so I stayed. Since then, the bill has fluctuated a bit, as I call to negotiate every six to twelve months. My bill just went up again, after negotiating six months ago. I have been a good customer. I never call, I just pay the bill. Wouldn't it be cost effective to keep the cost for existing customers steady so they stay? I hate this game. read more

Don't bother calling the toll-free number or using the online Chat feature. The people I've dealt with are clearly not in the U.S., and communication has been terrible every time. I have to spell out exactly what I need multiple times, and they just don't get it. One guy reset all my passwords for 10 email accounts, which I did not ask him to do. It required a great deal of work to reset everything with new passwords on my phone, online, etc. I called Monday night about a TV problem and was told a new box and cable would help, despite the fact that I've had mine for only a few months (after she tried other things that failed to fix the problem; I have my doubts). I explained that I work out of town and asked if it was possible for me to pick up what I need at the store and install it myself rather than have to take off work to schedule an appointment. Yes, what I needed would be waiting for me at the local Cox store. On Tuesday I logged into my account to check webmail and see that I have an appointment for a technician to come to my house on Thursday morning. First screw up. I get on Chat, explain multiple times that there is not supposed to be an appointment, and was told that I was scheduled to have my service "downgraded." Huh? Screw up No. 2. The person says she will cancel everything, and I told her, no, I still wanted to pick up the new box. OK. That night, I get an email from Cox saying they were sorry to see me go as a customer and offering me a discount to stay. Screw up 3. Wednesday, I get another email, this one "rescheduling" my technician appointment for Thursday morning -- so the appointment that was supposed to be canceled was rescheduled for the same day and time. Screw up No. 4. Now I still have to call or go there and try to get this figured out. Who knows if I'll even have cable service when I get home. read more

I would give no stars if possible. I called 2 day in a row, a total of 10 times here is the outcome: Long phone waits, they say 5 minutes it is more like 20-35 minutes, when a customer service rep comes on it is always the wrong department, you are transferred to the wrong department, and Escalation that department to help solve a customer's problem transfers you to Billing the REAL wrong department. I guess the only way you can disconnect from Cox is to not pay your bill - that is a guarantee. Because being a customer for over 11 years and always paying on time doesn't even get you decent treatment. NO to COX. Yelp is only the first review I am going to flood the internet. read more

wish there was 0. 1 is way too much for this company. Worst experience ever. have been trying to cancel the service for over 9 months. expensive as hell!!!! read more

Moving to another state my husband attempted to return Cox Communication equipment to the Cox Store located at 4760 Valley View Blvd., Suite 40, Roanoke, VA on Thursday, October 24, 2019. He was rudely told that Cox could not accept the equipment because their computer system was down. They would not even accept the equipment and enter the information the next day when the computer system was working. Instead he was told he would have to take the equipment to Florida and Cox would send a prepaid shipping box to return the equipment This took two phone calls to Cox for the boxes and return prepaid labels. The first Cox employee Dereck was very rude, the second one Ashley was very helpful. No prepaid shipping box was sent. Instead we paid $56.74 to return the equipment to Cox. It was shipped from Bonita Springs, FL on Oct. 31 to Cox at the Valley View location in Roanoke, VA. UPS verified delivery on Nov. 5, 2019 at 11:54 am. On November 6th I receive a voice message from Complete Recovery Corporation claiming to partner with COX requesting I call them. I returned the call. This company was claiming Cox had not received the equipment. I offered a full explanation of what we had been through to return the equipment and that we had receipts verifying the delivery of the equipment. On November 7, I receive an email from Complete Recovery Corporation once again requesting the Cox equipment. I once again responded with a full explanation and copies of the UPS receipt and delivery confirmation. I suggest if you elect to purchase Cox Communication services save all documentation and do not believe a thing, they tell you. read more

This company has to literally be the worst thing to exist in Roanoke. The constant latency spikes on the internet caused me to get banned off of something I was working on. You cost me $500 cox. I will not be continuing my service with Cox as they constantly fail at providing a service and proclaim they are the best in the valley with the highest speed internet, which they are NOT. I do not recommend Cox for internet to anyone, be it business or residential as the internet downtime is tremendous and can cause loss of work and loss of money. They also required my mother to walk IN the store to cancel her cable instead of cutting it off so we had to pay ANOTHER month of service that we weren't using. DO NOT give Cox your business, they do not appreciate it nor will they work at all to give you a quality service. read more

Latency spikes every single night, router is up to date and I'm paying for 100 MB download speed, yet not receiving it. Awful company, it has been like this for 2 years straight now. They seem to be throttling as-well, if only there weren't a monopoly on wireless companies in Roanoke, we'd have a better chance of actually receiving decent service. Would NEVER recommend using Cox unless you are extremely desperate for internet service. Try FiOS or something, just don't sign up for Cox if you're in Roanoke's area. read more

Second review: When the sales person at Cox Service Store in Valley View lied I should have known something was funny. The Homelife security is not as good as all those cute commercials indicate, it goes off, doesn't stay online, buffers constantly, doesn't always work and it is a terrible product. So I decided after a little over a month to discontinue the service. Guess what???? they - Cox Homelife Security wants $500 termination fee! Yep, money hungry or downright stupid. I understand from an employee at Cox Communications it is not a Cox company Homelife is out of Atlanta with the call center in Arizona only uses the Cox brand i.e., AARP's brand is used by US Healthcare but AARP has no say in US Healthcare unless it affects the brand, which Homelife is definitely doing! Shame on Cox Homelife and the employees in the Loyalty Department in Arizona for being rude, mean and downright insensitive. read more

Worst customer service ever. Tricky bundles that do not save you money. Switching to satellite after 20 years of cox. Now if they would just get rid of those annoying cox commercials. read more

zero would be to generous. Terrible customer service, unannounced rate hikes. Look else where.