Let me start by saying, I have ALWAYS despised going to the Verizon store! Everyone makes you feel…read moreas if you are a walking commission payment and nothing ever seems genuine. And then Joseph happened! My contract was going to be up next month so I wanted to see what kind of "deal" I could work out with them and I also was interested in purchasing an iPad for my daughter for Christmas. From the start, Joseph was honest and answered each of my questions I had for him. I never felt hassled or pressured to make a purchase or to renew my contract. He actually helped me lower my monthly bill all while getting the iPad as well. I can't believe what a difference 1 salesman could make in the way I have felt about Verizon for over 4 years!! I would definitely recommend this location to other people and especially to stop there to visit Joseph.

Although the guy that started helping me was nice, he couldn't help with my situation. He offered…read moreto replace my phone with a used phone and I told him I would like to call customer service to see if thos was myvonly option. He said sure let him know if he could help at a later time. However the manager was nasty and unhelpful. He said I refused the service they offered to which I stated I did not I wanted to see other options if available. He told me they couldn't do anything else for me I needed to call Google customer service (which I found out later was NOT the option needed to do). When he overheard me talking to customer service he was even more rude. When I asked for his name and told him how rude he was he looked at me and smirked and said have a good day bye. They I told him I was going to complain (because he didnt lift a finger to try to help me or figure out what my issue was) and he said good have a good day. Clearly he doesn't care about customer service.

I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

I've been charged 40 dollars a month since 2020 for a landline that I've never had. Not that you'd…read moresee that on a bill statement; it was an Xfinity employee that found the error. Spent 4.5 hours with a wonderful Xfinity rep to change my plan only to have an outsourced sales rep screw it all up. That was three weeks ago and STILL no resolution and now no response at all.

As a web developer who homeschools their children online, we depend upon fast, reliable internet…read moreand B2X has gone above and beyond in reliability and service.

I've been a loyal customer for well over a decade for a reason: they are fair and fast, with each…read morejob marked by quality. From interior signage to car magnets and from business cards to bus decals, I've used them all and always left both satisfied and impressed.

From the owner: Blue Ridge Sign and Stamp Specializes in both exterior and interior signage, vehicle wraps and…read morevinyl banners.

I came in to make sure my auto payment went through to my account. I also wanted to ask why my bill…read morewas going up $10 after it being the same rate for a few months now. As I was asking about this a man walked into the store, another customer who I assume was there earlier. The sale representative I was talking to must have been helping this person earlier because all of the employees in the facility looked up and he acknowledged him stating he was almost finished and would be with the man momentarily, interrupting me in the middle of my question. I repeated my question and the sales rep responded with a "eh I'm not sure" so I then thanked him and left. I sat in the parking lot on the app and found what changed my bill by $10. I re-entered the store to ask if taking this off would change my promotions that I had when I started my contract. The man at the counter without looking at my account or the promotes on my account said "it shouldn't". I understand that the employees probably work off commission. However Verizon would probably keep more customers if they put as much effort into helping the ones they already have as they do in trying to get new ones.

Honestly, when God created Verizon and thought to himself "hmm, what could I do to make it…read moreperfect?" he instantly though "Ah! I'll add Kelvin!" And so he did. Kelvin, bless your soul. Thank you for helping save the day by getting me set up with a new phone! You are a lifesaver. If there was a word better than "perfect," I'd use it to describe the Verizon team at the Hollins location on 10/17/2020. Wow, I'm still in awe at the beauty, grace, and professionalism I witnessed during my visit. To whoever reads this, please give them all a raise. I could not have asked for a better Verizon experience!

This T-Mobile store located at Valley View Mall, close to Barnes and Nobles, with an entrance from…read morethe exterior of the Mall, has a beautiful, bright, and modern interior design with large windows throughout the store front and a bright lighting treatment inside, with accents of pink lighting to accentuate the T-Mobile brand, which is a wireless provider offering the best brands cell phones, data plans, internet devices and accessories. I've had T-Mobile as my wireless provider for some time now, and have been very satisfied with its service and outstanding customer service. Today I visited this particular store after giving them a phone call and asking them for assistance helping me with my upgrade of cellphone from the Samsung Galaxy S23 Ultra to the Samsung Galaxy S25 Ultra 1 Terabyte, which I ordered unlocked from the Samsung website store. They were very friendly on the phone and asked me to come by and they will help me transferring my T-Mobile wireless service to my new phone and transferring my data from my old phone to the new one. When I arrived to their store I was very impressed with the interior design of the store and with the displays of the top of the line cellphones such as the Apple iPhone 16, and the Samsung Galaxy S25 Ultra Phones, and their accessories. They also had a colorful poster promoting their new T-Life app, with a QR code to easily download it. I was greeted by a very friendly and knowledgeable employee who quickly took care of all my needs I previously mentioned with an attitude of disinterested customer service. Then, almost as a reward for his generosity in helping me, a customer comes in the door and I believe he made a sale. From this review and my photographs accompanying it you can see why I highly recommend this store to all of you considering the place to go to purchase a new cellphone with a quality service and exceptional customer service.

I couldn't be more pleased with the customer service I receive every time I visit this store or…read moretalk with them on the phone. They always make me feel so welcome, even when the store is busy. I pass three other T-Mobile stores to shop at the T-Mobile store next to the Barnes and Noble at Valley View Mall in Roanoke, VA because they are so personable and dedicated. Keep it up ya'll!

I am a disabled vet. Im on a fixed income. I never had cable in my life. I was lied to. They said…read morethey had the big twelve. I got it for my husband that is dying with cancer figuring he like to see the games instead of listening to them. We couldnt find half the games. I was so upset i canceled so now im stuck with a early termination fee of 380 dollars. I am so upset. Dont get dish

Dish Network is a SCAM!!!! Please be aware of the scams that Dish Network is doing. When having…read moreour Dish reconnected after our deck was replaced, the technician left and mysteriously I started receiving emails confirming that I was signed up for Dish Gold Protection Plan and that my account would be charged $12.95 per month. When calling to question, the Customer Service Agent quickly removed the charge with no explanation only that she had removed it. When I received my bill for the month, Dish had charged me a $30 cancellation fee for canceling the Dish Gold Plan. I was charged a fee to cancel a service I never signed up for!!!!! Is this legal?

Spotty internet service dropped calls…read more No service missed calls No internet can't open inbox to retrieve emails no cell service in the following areas Hot Springs VA Warm Springs VA Healing Springs VA Blue Grass VA Dublin VA Floyd VA Lexington VA ITS NOT MY PHONE ITS US CEllular Half of the time is not acceptable

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

We discontinued our Directv service almost 2 years ago, paid the final bills and returned requested…read moreequipment. We received the final zero balance bill and thought the issue closed. A year after ending service we started to receive collection service notices from Credence Resources who can provide no data. I've heard bad things about Directv but found out first hand what kind of company they truly are! We'll never use them again and will let everyone we know to use other services.

Been a direct tv customer since 1996. Prices kept going up until I was paying 141.00 a month…read more Then I see on the web site if I was a new customer I could get my same channels for around 90.00 a month guaranteed not to go up for two years. Then I see dish has the same offer but with free HD for life. So I called DTV and said I want the same special that a new customer gets or I am going to dish, and thy said no. I said cancel my service and I am going to dish. So now I have dish. I love it. It has a smaller dish and now I can record 16 channels at once unlike the two with DTV. Also the receiver and guide is much faster than DTV. Great business plan DTV.