We discontinued our Directv service almost 2 years ago, paid the final bills and returned requested…read moreequipment. We received the final zero balance bill and thought the issue closed. A year after ending service we started to receive collection service notices from Credence Resources who can provide no data. I've heard bad things about Directv but found out first hand what kind of company they truly are! We'll never use them again and will let everyone we know to use other services.

Been a direct tv customer since 1996. Prices kept going up until I was paying 141.00 a month…read more Then I see on the web site if I was a new customer I could get my same channels for around 90.00 a month guaranteed not to go up for two years. Then I see dish has the same offer but with free HD for life. So I called DTV and said I want the same special that a new customer gets or I am going to dish, and thy said no. I said cancel my service and I am going to dish. So now I have dish. I love it. It has a smaller dish and now I can record 16 channels at once unlike the two with DTV. Also the receiver and guide is much faster than DTV. Great business plan DTV.

I call dish network to cancel my mother's account. She has terminal cancer and is no longer able to…read morelive at home. She is living with me. They are the only company that is giving me trouble cancelling my mother's service. They told me I have to get a "note from her Dr "stating she has terminal cancer and is no longer able to live at home. I explained I live 45 minutes one way from her dr. And they are asking me to leave my terminally ill mother to get their "dr excuse" . WE DO NOT RECOMMEND DISH. They are very insensitive to our mother in the last stage of her life and make things very difficult!

This company will screw you out of money owed to you, as well as charge you for things you did not…read morepurchase. Very disappointed in such a popular company.

I rarely leave low star reviews, but Cox has some real issues. The 2 stars are for:…read more 1. I have had a good technical experience or two over the years, when able to reach someone, and for this we're appreciative. 2. Most of the time, our service IS actually up and running, so most days, easy peasy, and for this, we're also appreciative. But, I'm going to subtract 3 stars for the following: 3. When there is a problem? Good luck...Cox does okay when things are going well, but not so hot when things are going wrong, which is when they need to come together with customers to make it right. These days, people rely on their internet even for their livelihood, so outages are a big deal that need to be resolved quickly. 4. They're costly. Not all their fault; they are just about the only game in town, so they can get away with that I suppose. Wouldn't be so bad IF it weren't for number 3 above. 5. And, ongoing with that "when there's an issue"; they are not communicative. I think most customers are understanding when there are widespread outages, and they "get" that nothing can bat 1000 all the time. We're okay with that. But, we need to know what's going on, and when we might reasonably expect to be restored, because there's a lot of planning involved at the family level. Sending regular messages like, "We are working to restore your service and will continue to provide updates", several times a day, is NOT an update...it's simply telling us what we already know...we're without service (yea, no sh*t). It does nothing to alert us as to whether we can expect to be without service for an hour, a day, a week, this year...we can't plan our work week or tell our children when they'll be able to do their homework. We don't know if we need to go to the library or find another option, or just sit it out a bit longer. It's USELESS. We would rather "know", even if it's expected to "possibly" be a week...then we can plan for the week and be THRILLED if it comes back up sooner (then you guys become the heroes instead of the villains...imagine that). 6. (I know we don't have 6 stars, but let's pretend, because I've got more beef) The outage map is NOT an outage map. It's an arrow pointing to your home and telling you that you're without service. We don't know if the whole city/county is out, just our neighborhood, just "us", or what. It just says, "your area is experiencing difficulty right now". If we knew that the whole state, for example, was without service, that in itself may give us some idea of when we might be back up. And, it lets us know when to be irritated, and frankly we like that. If we're the only are without service and we haven't had it now for a week...we might have a leg to stand on with our complaints. But, if we know that the outages are really widespread, that you probably ARE actually working hard on restoration; you're just understandably backed up. Then, we can return with kindness, and maybe even better reviews because we can better "believe you" when you say you're "working on it". Some of these matters are EASY RESOLVES with good communication. Whether or not Cox the only game in town, they're paid good money from our citizens for this service, and they owe us that as a good partner. We're not getting it. THAT'S why Cox has a 1 star Yelp review. They're not there, they don't communicate with us meaningfully when we NEED THEM.

Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a…read morebudget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

We couldn't have asked for a smoother transition when we switched from cable to DIRECTV. Natalie…read moreand Wagner were friendly, helpful, and professional from start to finish. Natalie has continued to help us whenever we have questions about our account and is always fantastic to work with. We recommend their services to everyone we know and appreciate that they are a local business that we can talk face to face with. You can't go wrong using their services!

worst customer service ever! I am selling my property and they make cancelling a headache I am…read morenot transferring service I moved out of the area They make you purposefully stay on the phone for a mininum of 20 mins or longer to cancel. All for service that doesn't deliver the speeds it advertises. Not worth $95 per month considering competitors. the cost soars after the introductory offer and low speed. Never again

Can you give a negative 10 for this business? My father has Frontier for his phone service. He has…read morebeen without a landline for almost six weeks now. For the past three weeks I've been trying to get that fixed. After several visits, they said they only way we could fix it is to replace the copper with fiber. Of course it will cost more for the service but if his phone will work then fine. But, the day to do the install has come and gone. No word from frontier about when they might show up, no communication until I have to use chat to "talk" to them. Then I'm promised they will show up to do the installation. It's almost dark. No tech, no word from the company. If you are stuck with only Frontier in your area like we are, then I'm sorry. Your service will suck and you'll go long periods of time trying to get service. If you have a choice don't bother with Frontier, just go get a can and a string. It will work better and be lots cheaper!!!! Update: the boots on the ground guys were really nice and helpful. They came a few days later and installed the fiber. They also made sure things were connected correctly and working. Nicest experience we've had with Frontier. Haven't changed my mind or rating of the company but the workers that came out have been pleasant and helpful. Too bad corporate won't follow their examples!