I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

I was receiving text messages and calls with voicemails from this facility stating my 50% discount…read morewas expiring from my bill. I called to inform them I don't have an account. One gentleman said something about a do not call list and hung up..? I wasn't sure if I was put on this list so I called back. I was then hung up on before I could even ask?! Hanging up on callers is extremely unprofessional and very rude. Who is customer service outsourced to?! I'll never get xfininty due to this interaction. Worst customer service I've encountered. Do not recommend spending your money here.

We discontinued our Directv service almost 2 years ago, paid the final bills and returned requested…read moreequipment. We received the final zero balance bill and thought the issue closed. A year after ending service we started to receive collection service notices from Credence Resources who can provide no data. I've heard bad things about Directv but found out first hand what kind of company they truly are! We'll never use them again and will let everyone we know to use other services.

Been a direct tv customer since 1996. Prices kept going up until I was paying 141.00 a month…read more Then I see on the web site if I was a new customer I could get my same channels for around 90.00 a month guaranteed not to go up for two years. Then I see dish has the same offer but with free HD for life. So I called DTV and said I want the same special that a new customer gets or I am going to dish, and thy said no. I said cancel my service and I am going to dish. So now I have dish. I love it. It has a smaller dish and now I can record 16 channels at once unlike the two with DTV. Also the receiver and guide is much faster than DTV. Great business plan DTV.

I call dish network to cancel my mother's account. She has terminal cancer and is no longer able to…read morelive at home. She is living with me. They are the only company that is giving me trouble cancelling my mother's service. They told me I have to get a "note from her Dr "stating she has terminal cancer and is no longer able to live at home. I explained I live 45 minutes one way from her dr. And they are asking me to leave my terminally ill mother to get their "dr excuse" . WE DO NOT RECOMMEND DISH. They are very insensitive to our mother in the last stage of her life and make things very difficult!

This company will screw you out of money owed to you, as well as charge you for things you did not…read morepurchase. Very disappointed in such a popular company.

Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a…read morebudget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business!

Absolutely the worst internet and cable service. Channels suck, service sucks and grossly…read moreoverpriced for what you get.

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

worst customer service ever! I am selling my property and they make cancelling a headache I am…read morenot transferring service I moved out of the area They make you purposefully stay on the phone for a mininum of 20 mins or longer to cancel. All for service that doesn't deliver the speeds it advertises. Not worth $95 per month considering competitors. the cost soars after the introductory offer and low speed. Never again

Can you give a negative 10 for this business? My father has Frontier for his phone service. He has…read morebeen without a landline for almost six weeks now. For the past three weeks I've been trying to get that fixed. After several visits, they said they only way we could fix it is to replace the copper with fiber. Of course it will cost more for the service but if his phone will work then fine. But, the day to do the install has come and gone. No word from frontier about when they might show up, no communication until I have to use chat to "talk" to them. Then I'm promised they will show up to do the installation. It's almost dark. No tech, no word from the company. If you are stuck with only Frontier in your area like we are, then I'm sorry. Your service will suck and you'll go long periods of time trying to get service. If you have a choice don't bother with Frontier, just go get a can and a string. It will work better and be lots cheaper!!!! Update: the boots on the ground guys were really nice and helpful. They came a few days later and installed the fiber. They also made sure things were connected correctly and working. Nicest experience we've had with Frontier. Haven't changed my mind or rating of the company but the workers that came out have been pleasant and helpful. Too bad corporate won't follow their examples!

It has been over a year since we've started an account. In that year we have been told they'd do…read moreeverything they could to get us internet service. However when we set up an appointment for a technician to provide the service they either cancel the night before (usually without giving a reason) or just don't show up. According to the Comcast customer agreement policy if an appointment is missed (not canceled) $20 will be credited towards our account. In the past year they have missed 4 of the 5 appointments they didn't cancel but only credited $15 total to our account. The most recent appointment we've scheduled they said they understood our problem and promised us someone would show up. The night before the appointment they called not just to cancel the appointment, but to also deactivated our account because "we didn't provide an address". We have not moved and there has been no address changes since we started our account. The address has been listed in their records for the past year, the one we tell every customer service person we call with problems. They ignored it, deactivated our account, and when I went to the local store they claimed to be locked out of their system. Comcast is apparently the only provider that can service our house and I'm guessing the lack of competition makes them think they don't have to do their job. I gave them one star because there is no lower option. If you can get serviced by another provider do it because I've waited a year and the only thing they've provided me with is frustration. "Choose a job you love, or Comcast, and you'll never have to work a day in your life"

Speeds are good sometimes, but inexplicably drop out, sometimes at very inconvenient times…read more(especially afternoon and evening). Can be very frustrating.