DO NOT GO WITH THESE GUYS!! I switched from Verizon to NRVU…read morebecause the speed was slow with Verizon but that was my biggest mistake, now with NEVU I'm paying for 10 mps but only getting 3-5 mps on my lucky days, average is 2 mps. I've called support almost every day trying to fix this matter but the only thing they say to me is 'we are gonna check deeper on your speed problem and we'll call you back' but neither they have called back neither the problem haven't been fixed. I paid $100 for the installation and $55 for my first month up front, money wasted! Take your money somewhere else if you're looking for internet service.

Absolutely terrible company! Attempted to contact the THREE times in order to inquire about…read morepossibly becoming a customer and ZERO response, call back, email....NOTHING!

It has been over a year since we've started an account. In that year we have been told they'd do…read moreeverything they could to get us internet service. However when we set up an appointment for a technician to provide the service they either cancel the night before (usually without giving a reason) or just don't show up. According to the Comcast customer agreement policy if an appointment is missed (not canceled) $20 will be credited towards our account. In the past year they have missed 4 of the 5 appointments they didn't cancel but only credited $15 total to our account. The most recent appointment we've scheduled they said they understood our problem and promised us someone would show up. The night before the appointment they called not just to cancel the appointment, but to also deactivated our account because "we didn't provide an address". We have not moved and there has been no address changes since we started our account. The address has been listed in their records for the past year, the one we tell every customer service person we call with problems. They ignored it, deactivated our account, and when I went to the local store they claimed to be locked out of their system. Comcast is apparently the only provider that can service our house and I'm guessing the lack of competition makes them think they don't have to do their job. I gave them one star because there is no lower option. If you can get serviced by another provider do it because I've waited a year and the only thing they've provided me with is frustration. "Choose a job you love, or Comcast, and you'll never have to work a day in your life"

Speeds are good sometimes, but inexplicably drop out, sometimes at very inconvenient times…read more(especially afternoon and evening). Can be very frustrating.

I'm a new and happy customer with Us Cellular, at this store the service is great, I ordered my…read morephone online and I couldn't get it activated over the phone so I went to this store, best decision ever. Not only had my phone working but also I received a $50 gift card from this store, that covered an Otterbox case for my new phone. Thank You Mac. I'd recommend this store to everyone.

Worst customer service every time we go in here. There's one guy who we always see but he's never…read moreinteracting with customers, he will do whatever he can to avoid having to. The others act as though you're bothering them with your presence. If you want to have a bad day, just walk into this store. Beware of their promotions, do your math, they are never really a good "deal". We're switching soon because we have no reason to stay.

I am a disabled vet. Im on a fixed income. I never had cable in my life. I was lied to. They said…read morethey had the big twelve. I got it for my husband that is dying with cancer figuring he like to see the games instead of listening to them. We couldnt find half the games. I was so upset i canceled so now im stuck with a early termination fee of 380 dollars. I am so upset. Dont get dish

Dish Network is a SCAM!!!! Please be aware of the scams that Dish Network is doing. When having…read moreour Dish reconnected after our deck was replaced, the technician left and mysteriously I started receiving emails confirming that I was signed up for Dish Gold Protection Plan and that my account would be charged $12.95 per month. When calling to question, the Customer Service Agent quickly removed the charge with no explanation only that she had removed it. When I received my bill for the month, Dish had charged me a $30 cancellation fee for canceling the Dish Gold Plan. I was charged a fee to cancel a service I never signed up for!!!!! Is this legal?

I canceled service and it took 63 days and an FCC and a BBB complaint, plus the threat of going to…read morecourt to get my unused money refunded to me. All they did was lie constantly, make up dates that the check was sent and blame everything on the USPS. This is a pattern for this company and not an exception. When I had their "service" it always scrambled every single day and they refused to give a credit for it. They just bill you and you tow the company line. I was with this morally bankrupt company for over 10 years and NEVER had even one late payment and this is the thanks you get for it. BUYER BEWARE!!

They have almost a complete monopoly over internet in radford va, with only a few limited options…read moreoutside of them. The internet speed feels throttled constantly, they consistently take over an hour to let you speak to someone, and they change plans without telling you, so you end up paying more for less.

As a web developer who homeschools their children online, we depend upon fast, reliable internet…read moreand B2X has gone above and beyond in reliability and service.

I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

I've been charged 40 dollars a month since 2020 for a landline that I've never had. Not that you'd…read moresee that on a bill statement; it was an Xfinity employee that found the error. Spent 4.5 hours with a wonderful Xfinity rep to change my plan only to have an outsourced sales rep screw it all up. That was three weeks ago and STILL no resolution and now no response at all.