I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they screwed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich read more

I've been charged 40 dollars a month since 2020 for a landline that I've never had. Not that you'd see that on a bill statement; it was an Xfinity employee that found the error. Spent 4.5 hours with a wonderful Xfinity rep to change my plan only to have an outsourced sales rep screw it all up. That was three weeks ago and STILL no resolution and now no response at all. read more

I was receiving text messages and calls with voicemails from this facility stating my 50% discount was expiring from my bill. I called to inform them I don't have an account. One gentleman said something about a do not call list and hung up..? I wasn't sure if I was put on this list so I called back. I was then hung up on before I could even ask?! Hanging up on callers is extremely unprofessional and very rude. Who is customer service outsourced to?! I'll never get xfininty due to this interaction. Worst customer service I've encountered. Do not recommend spending your money here. read more

Company - zero stars because it's nearly impossible to talk to a live person. The "artificial stupidity" answering system is a failure. Whoever approved its use should be fired. However, the technician who came to my house (after 60 days without service) was superior (definitely 5 stars) and got our service restored very quickly. read more

Xfinity, is horrible. service failure over and over. My internet keeps cutting off most of the times. They don't seem to care about fixing any issues. I've been having problem with my internet for over 7 months, still no help on getting wires fixed on rooftop to get my internet back to normal. Several tech guys came back and did nothing. I'm paying for a service and I can't use it. My next step is to file a complaint withthe BBB read more

My son has had Comcast for 10 years. He recently moved and called today to have his service transferred. After talking to 7 different people and 3 hours later he was told 4 different things. 1. He has to set up a whole new account that his service can't be transferred. 2. His service can be transferred but it will be 24 hours before it starts. 3. His service can be transferred but it will be 48 hours before it starts 4. The problem is his modem. All we wanted to do was have the service/ billing address changed. So tomorrow this equipment goes back and we go to Dish. Never ever again will we deal with Comcast and I would suggest to anyone else that they twice about it. read more

Bunch of lying scumbags, keep jerking people around and going up and up on their rates. Called to cancel service today and trying to charge me a early termination fee on top of going up $40.00 a month and I am NOT under contract. They can take their crappy service high rats and shove them where the sun don't shine! Nothing but trouble and should have listened to the reviews and NOT tried them. read more

This company has done multiple credit inquiries on me and I am not a customer. Have never applied to be a customer. There isn't even service in my city. I have now spent hours and days dealing with this and they did it again. They seem to have no idea how to simply flag information in there data bases that would easily prevent this. They need to seriously review their processes on how to manage data effectively. read more

To ANYOne looking to get xfinity... BUNCH if screw-up hi don't write notes and can't do heir job. I'M sitting here with no one thanks to xfinity turning it off...saying we called in and acanceled. I'M sick. On chemo coughing up stuff and waiting or a call from the doctor which isn't going to happen.my hands ND eet are hurting so sorry about my texting. WHAT y island alley in about esterday as why e are being charged, $25 for channels and a box that we sent ck as we don't have the lines and xant have anyone in the house because Im sick. THIS as also done a month ago...but no notes in the account. (FUNNY BECAUSE WE GOTVAN IMMEFIATE CALL BACK BY A MANAGER TO KEEP THIS OROGRAMMING WE COUKDNT SEE!)The billing was to just Take OFf THAt extra service...not all of it. MAYBE if I didnt have to call Bumpoo India...where I ant understand anyone. SO of course, I an hardly speak.... spitting up blood but tried to rectify it and can't Husband has call. MY doctor probably called. I Ave terrible potty cell service here which is why we have the landline. THANKS xfinity...cancer isnt enough to deal with. IDiots.if someone an p.m. to recommend a decent service with people how do their jobs... read more

Ive never had Comcast until I moved into a townhouse that only supported Comcast. I've never had to call customer service on a company as many times as I've had to with Comcast. I paid for internet/cable and when they sent me a cable box, it was broken. I called them to send me a new one, and they said that I was probably just installing it wrong (thanks for assuming I'm an idiot) and they would send someone over to do it for me with a charge. Once they came, they told me that the box they sent was broken (.....) but they didn't bring a replacement since they assumed I just didn't install it properly. The Comcast guy ended up finding a cable box in his truck and installed that. Now, every month I get charged an HD technology fee because the Comcast technician installed a different type of cable box than I signed up for. In order to get this fixed, I would have to pay $50 for a technician to come in and switch the box (which is ridiculous seeing as this was Comcasts fault and not mine). I've called Comcast at least once a month since I've gotten their service and have had to call three times a week every now and then. I've had the service for only 4 months and I've had to call Comcast at least 20 times. This will be the first and last time I ever sign up for Comcast-- lesson learned! read more

The installation was excellent. The internet speed and reliability is very, very good so far. My downgrading of Comcast has been caused entirely by the xfinity customer service and rebate center. I got a good deal on a 2 year package that included a $ 50 prepaid VISA card that was supposed to be mailed to me after I had paid the first 3 months bills. I have now paid 5 months of Comcast bills and called them 4 times. They have a special phone number to track these 1-800-526-3268 and a website xfinityrewardscenter.com . I get a different story every time. Now they promise me that I will get it in about 4 more weeks. I smell a cow pasture. read more

This cable provider has got to be the worst I have ever seen . There PRICES are easy too high. My cable had been out for 3 days at the same time for hours!!! read more

We just moved into a development service by Comcast. We have no service. We called and found out we can't get service for 90 to 120 days because they are over budget. We are in a development surrounded by people using Comcast. I'm a reasonable person but this makes no sense to me. read more

I first started my epic journey to set up internet and cable on July 10th.... Today, I got the email saying it was finally resolved. First, they tell me I never ordered the equipment. Then they tell me, I only ordered it, not shipped it. Then, it never comes anyway! Finally, a technician comes out (half an hour late) and installs everything (this was August 10th, so a month after my first call and ten days after we move into my new apartment). The next day, the cable stops working! Four days after that, I get another technician in and gets everything working again. Now, at this time, I was told after he left I was supposed to call the call center and have a discount taken off. The technician says, don't bother, just go to the office. I do. Suddenly, we get a bill for the full price! So I go back to the office and they ask me why didn't I call the call center! Today, I finally got someone to take the discount off so it should be resolved, but this should not have been this difficult. Wendy at the Blacksburg office was very helpful and sympathetic every time and the rest of the people there I can't complain much about except for they really can't help you much. It's been awful! If I had another option for internet/cable other than satellite, I would have dropped them August 11th. read more