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    Cox Store

    Cox Store

    1.2
    (43 reviews)

    I rarely leave low star reviews, but Cox has some real issues. The 2 stars are for:…read more 1. I have had a good technical experience or two over the years, when able to reach someone, and for this we're appreciative. 2. Most of the time, our service IS actually up and running, so most days, easy peasy, and for this, we're also appreciative. But, I'm going to subtract 3 stars for the following: 3. When there is a problem? Good luck...Cox does okay when things are going well, but not so hot when things are going wrong, which is when they need to come together with customers to make it right. These days, people rely on their internet even for their livelihood, so outages are a big deal that need to be resolved quickly. 4. They're costly. Not all their fault; they are just about the only game in town, so they can get away with that I suppose. Wouldn't be so bad IF it weren't for number 3 above. 5. And, ongoing with that "when there's an issue"; they are not communicative. I think most customers are understanding when there are widespread outages, and they "get" that nothing can bat 1000 all the time. We're okay with that. But, we need to know what's going on, and when we might reasonably expect to be restored, because there's a lot of planning involved at the family level. Sending regular messages like, "We are working to restore your service and will continue to provide updates", several times a day, is NOT an update...it's simply telling us what we already know...we're without service (yea, no sh*t). It does nothing to alert us as to whether we can expect to be without service for an hour, a day, a week, this year...we can't plan our work week or tell our children when they'll be able to do their homework. We don't know if we need to go to the library or find another option, or just sit it out a bit longer. It's USELESS. We would rather "know", even if it's expected to "possibly" be a week...then we can plan for the week and be THRILLED if it comes back up sooner (then you guys become the heroes instead of the villains...imagine that). 6. (I know we don't have 6 stars, but let's pretend, because I've got more beef) The outage map is NOT an outage map. It's an arrow pointing to your home and telling you that you're without service. We don't know if the whole city/county is out, just our neighborhood, just "us", or what. It just says, "your area is experiencing difficulty right now". If we knew that the whole state, for example, was without service, that in itself may give us some idea of when we might be back up. And, it lets us know when to be irritated, and frankly we like that. If we're the only are without service and we haven't had it now for a week...we might have a leg to stand on with our complaints. But, if we know that the outages are really widespread, that you probably ARE actually working hard on restoration; you're just understandably backed up. Then, we can return with kindness, and maybe even better reviews because we can better "believe you" when you say you're "working on it". Some of these matters are EASY RESOLVES with good communication. Whether or not Cox the only game in town, they're paid good money from our citizens for this service, and they owe us that as a good partner. We're not getting it. THAT'S why Cox has a 1 star Yelp review. They're not there, they don't communicate with us meaningfully when we NEED THEM.

    Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a…read morebudget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business!

    XFINITY - isps - Updated June 2026

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