worst customer service ever! I am selling my property and they make cancelling a headache I am…read morenot transferring service I moved out of the area They make you purposefully stay on the phone for a mininum of 20 mins or longer to cancel. All for service that doesn't deliver the speeds it advertises. Not worth $95 per month considering competitors. the cost soars after the introductory offer and low speed. Never again

Can you give a negative 10 for this business? My father has Frontier for his phone service. He has…read morebeen without a landline for almost six weeks now. For the past three weeks I've been trying to get that fixed. After several visits, they said they only way we could fix it is to replace the copper with fiber. Of course it will cost more for the service but if his phone will work then fine. But, the day to do the install has come and gone. No word from frontier about when they might show up, no communication until I have to use chat to "talk" to them. Then I'm promised they will show up to do the installation. It's almost dark. No tech, no word from the company. If you are stuck with only Frontier in your area like we are, then I'm sorry. Your service will suck and you'll go long periods of time trying to get service. If you have a choice don't bother with Frontier, just go get a can and a string. It will work better and be lots cheaper!!!! Update: the boots on the ground guys were really nice and helpful. They came a few days later and installed the fiber. They also made sure things were connected correctly and working. Nicest experience we've had with Frontier. Haven't changed my mind or rating of the company but the workers that came out have been pleasant and helpful. Too bad corporate won't follow their examples!

We discontinued our Directv service almost 2 years ago, paid the final bills and returned requested…read moreequipment. We received the final zero balance bill and thought the issue closed. A year after ending service we started to receive collection service notices from Credence Resources who can provide no data. I've heard bad things about Directv but found out first hand what kind of company they truly are! We'll never use them again and will let everyone we know to use other services.

Been a direct tv customer since 1996. Prices kept going up until I was paying 141.00 a month…read more Then I see on the web site if I was a new customer I could get my same channels for around 90.00 a month guaranteed not to go up for two years. Then I see dish has the same offer but with free HD for life. So I called DTV and said I want the same special that a new customer gets or I am going to dish, and thy said no. I said cancel my service and I am going to dish. So now I have dish. I love it. It has a smaller dish and now I can record 16 channels at once unlike the two with DTV. Also the receiver and guide is much faster than DTV. Great business plan DTV.

I am a disabled vet. Im on a fixed income. I never had cable in my life. I was lied to. They said…read morethey had the big twelve. I got it for my husband that is dying with cancer figuring he like to see the games instead of listening to them. We couldnt find half the games. I was so upset i canceled so now im stuck with a early termination fee of 380 dollars. I am so upset. Dont get dish

Dish Network is a SCAM!!!! Please be aware of the scams that Dish Network is doing. When having…read moreour Dish reconnected after our deck was replaced, the technician left and mysteriously I started receiving emails confirming that I was signed up for Dish Gold Protection Plan and that my account would be charged $12.95 per month. When calling to question, the Customer Service Agent quickly removed the charge with no explanation only that she had removed it. When I received my bill for the month, Dish had charged me a $30 cancellation fee for canceling the Dish Gold Plan. I was charged a fee to cancel a service I never signed up for!!!!! Is this legal?

I rarely leave low star reviews, but Cox has some real issues. The 2 stars are for:…read more 1. I have had a good technical experience or two over the years, when able to reach someone, and for this we're appreciative. 2. Most of the time, our service IS actually up and running, so most days, easy peasy, and for this, we're also appreciative. But, I'm going to subtract 3 stars for the following: 3. When there is a problem? Good luck...Cox does okay when things are going well, but not so hot when things are going wrong, which is when they need to come together with customers to make it right. These days, people rely on their internet even for their livelihood, so outages are a big deal that need to be resolved quickly. 4. They're costly. Not all their fault; they are just about the only game in town, so they can get away with that I suppose. Wouldn't be so bad IF it weren't for number 3 above. 5. And, ongoing with that "when there's an issue"; they are not communicative. I think most customers are understanding when there are widespread outages, and they "get" that nothing can bat 1000 all the time. We're okay with that. But, we need to know what's going on, and when we might reasonably expect to be restored, because there's a lot of planning involved at the family level. Sending regular messages like, "We are working to restore your service and will continue to provide updates", several times a day, is NOT an update...it's simply telling us what we already know...we're without service (yea, no sh*t). It does nothing to alert us as to whether we can expect to be without service for an hour, a day, a week, this year...we can't plan our work week or tell our children when they'll be able to do their homework. We don't know if we need to go to the library or find another option, or just sit it out a bit longer. It's USELESS. We would rather "know", even if it's expected to "possibly" be a week...then we can plan for the week and be THRILLED if it comes back up sooner (then you guys become the heroes instead of the villains...imagine that). 6. (I know we don't have 6 stars, but let's pretend, because I've got more beef) The outage map is NOT an outage map. It's an arrow pointing to your home and telling you that you're without service. We don't know if the whole city/county is out, just our neighborhood, just "us", or what. It just says, "your area is experiencing difficulty right now". If we knew that the whole state, for example, was without service, that in itself may give us some idea of when we might be back up. And, it lets us know when to be irritated, and frankly we like that. If we're the only are without service and we haven't had it now for a week...we might have a leg to stand on with our complaints. But, if we know that the outages are really widespread, that you probably ARE actually working hard on restoration; you're just understandably backed up. Then, we can return with kindness, and maybe even better reviews because we can better "believe you" when you say you're "working on it". Some of these matters are EASY RESOLVES with good communication. Whether or not Cox the only game in town, they're paid good money from our citizens for this service, and they owe us that as a good partner. We're not getting it. THAT'S why Cox has a 1 star Yelp review. They're not there, they don't communicate with us meaningfully when we NEED THEM.

Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a…read morebudget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business!

To whom it may concern,…read more Regarding communication: I will be publishing my letter to Sudden Link on public sites as the company has made it difficult to be able to send a private message. Regarding data caps: Though I am not a supporter of data caps, the actual cap is not my grievance. When a customer is nearing their initial data limit they are given a warning that they are approaching a limit and are asked if they consent to be charged an extra $10 when they reach their limit. This is a good business model. Inform the customer when they are getting charged extra, good. Get consent to charge the consumer, good. Now the consumer has paid and extra 10$ and has given consent to be billed for only a certain amount of additional data. Here is the problem: the consumer is never notified again that they will be billed for additional amounts. The consumer unknowingly racks up an additional $40+ in charges and is unprepared for the bill. The truth is, the consumer will likely still use the data when notified of additional charges and for their benefit will be prepared financially! Regarding billing procedures: when a consumer is set up for automatic withdrawal money is supposed to come directly out of their linked account. When a charge is declined, a business should notify the consumer correct? Unfortunately sudden link does not do this. Sudden link will rack up a bill and pile month after month of declined payments without notifying the consumer. In fact, the account balance when calling in will say ZERO. So the consumer has no idea that the payments are not going through. Fortunately they do not charge late fees but a surprise $500 bill is unfortunate. If I could give zero stars I would.

The charges you end up paying are thee to four times more than their deceptive advertised prices…read more Customer service is very rude and unhelpful. When I moved and called to have service turned off, I was informed in a hostile manner that they would not disconnect until "the end of the next billing cycle," and I would be obligated to pay for an entire month's worth of service (over $150 for basic cable and minimal-speed internet) at a place where I would not even be living. I don't intend to ever do business with these scammers again.

I have had Lingo Networks for many years now and I can find NOTHING negative to say! The service is…read moregreat, communication is positively wonderful, when you need help, they follow thru, etc.

I discovered Lingo Networks many years ago. Every since then it has been a wonderful experience…read more When I was working on My Bachelor and Masters degree from 2014 - 2018 if I had any issue they were quick to respond due to me being in college, the same goes for now. If you want great amazing service I would choose Lingo Networks. I am not a tech wizard but I do know enough to know high speed internet. I can use my Roku, my husband can be watching something on YouTube and me playing a game on my phone with ease. I would definitely recommend Lingo Networks to anyone.

I haven't had internet for a week, after 6 hours with tech support. They lied about service…read moreoutages, told me they were overnighting equipment, had me plug and unplug routers dozens of times, and refused to send a tech. That was 4 days ago. Still no new hardware. Optimum will be here soon.

Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my…read morehouse, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent!

They are 100% useless! Still charging after disconnect was ordered on Jan 5 .said they don't…read moreprorate. Internet did not work from Feb 21 to at least April, and then again from before Thanksgiving to the date I disconnected the equipment. Not one single thing was done to make it right.

Terrible customer service and very difficult process to disconnect service. DO NOT USE THIS COMPANY.read more