I know we all have had bad experiences with Xfinity. Once they Comcast/Xfinity got to the top they…read morescrewed things up, but I wanted to add a little bit of hope. Please read. Title: Outstanding Service from Xfinity Corporate and James the Technician I recently had the pleasure of interacting with Ms. Jazmine J from Corporate, and James, a technician who visited my father-in-law's house. Let me start by saying that my previous experiences with Xfinity were less than stellar--poor customer service, long wait times, and unfulfilled promises left me frustrated. However, things have taken a positive turn since Corporate got involved. Let's start with the positives... PROMPT RESOLUTION. After reaching out to Xfinity Corporate with my concerns, I received a swift response. They valued my business and ensured that my issues were resolved promptly. They restored service after there was a mix up with the equipment and things were not working correctly. Jame's visited my father-in-law on 7/25/24 and got everything functioning properly. Kudos to James for his efficiency and expertise and making my 83 year old father-in-law feel important. The next best thing is that there were no charges as promised for the visit. This commitment to customer satisfaction is commendable. I think as a customer and the concerns that I have for all of us just when we try to call in for help. Xfinity has a few areas for improvement if they want to improve from thier ratings online. The frontline customer service needs much improvement. While Corporate stepped in admirable, there's still room for improvement at the frontline customer service level. The issues I faced intially should be addressed to prevent similar frustrations for other customers, but from what I read on social media it appears that we all are fedup with the terrible wait times, calls dropped, poor communication, and promises broken. As clear communication is essential Xfinity should ensure that promises made during the interactions are consistently upheld. Overall, my recent experience with Ms. Jazmine J with Corporate was refreshing and pure pleasure for once. She is very professional and treated me with respect. When things could not be fixed over the phone she quickly found us a technician that came out the same day. The tecnichian's name is James and he went above and beyond to help my father-in-law. I am happy to report that his landline, internet, and tv are all working properly now. I truly appreciate their efforts in resolving my little issue and concerns swiftly. However my little issue is just a drop in the bucket compared to the other complaints that I have read about. Xfinity should read this and continue working on enhancing customer service accross the board. Thank you, Jazmine J., for your assistance. If anyone needs help, I recommend reaching out to Xfinity Corporate for efficient resolution. Brian Kalafatich

I've been charged 40 dollars a month since 2020 for a landline that I've never had. Not that you'd…read moresee that on a bill statement; it was an Xfinity employee that found the error. Spent 4.5 hours with a wonderful Xfinity rep to change my plan only to have an outsourced sales rep screw it all up. That was three weeks ago and STILL no resolution and now no response at all.

Cox is grossly over priced and is terrible. To have simple cable, internet for one person on a…read morebudget... 230$. You have lost your mind. Thank goodness there is streaming! You will end up out of business!

Absolutely the worst internet and cable service. Channels suck, service sucks and grossly…read moreoverpriced for what you get.

I cannot say enough good things about Lumos in High Point, NC. Their prices are reasonable and…read morecustomer service is excellent! I was afraid when Lumos took over Northstate that service would suffer. It has not. Just yesterday our dog got tangled up in the fiber optic cord and pulled it HARD as she jerked away. Instantly, our internet went out and nothing could bring it back. we called Lumos at 4:55 pm yesterday and they scheduled a service call some time in the next 48 hours. We waited until 1:45 pm today, not quite 24 hours, and I inquired about our place in line for service. Brian answered the phone and was very helpful. He said we were 4th in line on our technician's list for today and, honestly, he couldn't guarantee it would happen today. I explained we were starting to panic a bit since both of us work from home and not having internet was seriously inconvenient. Brian sympathized and said tomorrow would be the worst case scenario. We hung up. Not 10 minutes later, my husband gets a call from our technician saying he is a few minutes away! I know he didn't get through 3 service calls in 10 minutes. I suspect Brian and Logan spoke and things got shuffled. It took Logan 10 minutes to get us back up and running!!! Thank you Brian and Logan and Lumos in High Point, NC. We are so grateful! Don't hesitate to get Lumos. Excellent service from local people who CARE and fair prices. You can't ask for more!

Lumos had a crew installing T-Mobile fiber at the house next door. They were blocking my driveway…read moreand mailbox. I asked them to move and they didn't. Later when my wife was trying to use our driveway to leave and could not. When she asked him to move he said I told him it wasn't necessary. When I told him he was wrong, things quickly escalated and he asked me if I wanted to "go" and his crew told me "I wasn't too smart" my wife deescalated... But why am I being told I will have my ass kicked in my own house, by someone digging a ditch next door? I called their supervisors at Lumos and T-Mobile. No one seems to care. Watch out for these thugs in your neighborhood!

Natalie here at this location was amazing! My father is 77 years old and moving here after 35 years…read moreliving in the same place and Natalie was so kind. She explained everything to my dad, answered all questions he had, and even gave him her number in case he had any further questions or needed help with his service. I am so thankful and grateful. Nice work Natalie! Your a star!

If you are in the market for satellite television, then this is the place to go. It's a family run…read moredealership and Natalie is a dream to work with. She went above and beyond for my father who lives in the Mooresville area. My father is an older gentleman who relies on me (here in Michigan) to help him out with things. Natalie has truly impressed me. My name is Mindy Hagstrom, I am a real person and you can find me on facebook. I stand by everything I have stated in regards to the impeccable service provided by Natalie as an authorized Directv dealer. If you want satellite television and are weighing your options, go talk to Natalie or her brother in Mooresvilile, off of 150. They will make sure you get the channels you want without paying a high premium. Thank you Natalie!!

I am a disabled vet. Im on a fixed income. I never had cable in my life. I was lied to. They said…read morethey had the big twelve. I got it for my husband that is dying with cancer figuring he like to see the games instead of listening to them. We couldnt find half the games. I was so upset i canceled so now im stuck with a early termination fee of 380 dollars. I am so upset. Dont get dish

Dish Network is a SCAM!!!! Please be aware of the scams that Dish Network is doing. When having…read moreour Dish reconnected after our deck was replaced, the technician left and mysteriously I started receiving emails confirming that I was signed up for Dish Gold Protection Plan and that my account would be charged $12.95 per month. When calling to question, the Customer Service Agent quickly removed the charge with no explanation only that she had removed it. When I received my bill for the month, Dish had charged me a $30 cancellation fee for canceling the Dish Gold Plan. I was charged a fee to cancel a service I never signed up for!!!!! Is this legal?

Came and diagnosed problem and h e a replacement on the way. Technician was professional,…read more proficient and respectful. I wholeheartedly recommend this company.

Most professional technicians that I have ever worked with. 100% exceeded my expectations.read more

Anthony is highly knowledgeable and professional. He engaged promptly with the TV manufacturer to…read more get their agreement on his diagnosis for a warranty repair. We received excellent communication on timing of parts arrival and scheduling in home repair visit. Highly Recommended !!!

This company does an outstanding job. My Samsung TV went out and I contacted Samsung. They sent my…read morewarranty repair request to A Plus TV Repair. There representative contacted me by the end of the day and gathered all the necessary information on the type of problem I was having. She said as soon as they got the parts that would most likely be needed to repair my TV she would be back in touch to schedule a technician visit. Guess what, she did exactly what she said she would do. We scheduled a time for the technician to come. The technician kept me informed throughout the day on when he would arrive. He showed up when he said he would, diagnosed the problem and had all the necessary parts to do the repair. This was a very good, stress free experience. I would not hesitate to recommend this company to anyone needing TV repair. The did exactly what they said they would do, showed up on time and were prepared to do the repair on the first visit. Great job.

I call dish network to cancel my mother's account. She has terminal cancer and is no longer able to…read morelive at home. She is living with me. They are the only company that is giving me trouble cancelling my mother's service. They told me I have to get a "note from her Dr "stating she has terminal cancer and is no longer able to live at home. I explained I live 45 minutes one way from her dr. And they are asking me to leave my terminally ill mother to get their "dr excuse" . WE DO NOT RECOMMEND DISH. They are very insensitive to our mother in the last stage of her life and make things very difficult!

This company will screw you out of money owed to you, as well as charge you for things you did not…read morepurchase. Very disappointed in such a popular company.